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Jacksonville, NC

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Altitude Trampoline Park

3.0 (67 reviews)
Closed • 10:00 am - 9:00 pm
Updated 2 months ago

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Dustie A.

I brought my 5 kids here for them to get some energy out and as a treat for one of my children's birthdays. The online waivers made it easier speedy check-in process. The nice ladies checking people in let us know it was a military discount day, and it evened up saving us 45. Which is always a huge plus. They had hand sanitizing stations placed around s the building to help keep germs at bay. I also saw employees constantly walking around and cleaning off the areas thar are high traffic for grubby kid hands. We got to play several rounds of air hockey, too. It was $4 for 4 games. My family was there for 2 hours. They announce every quarter hr with a wrist band color, and their time is up. The balls for dodgeball were dirty and falling a part.

Joanna P.

It sucks the staff is so mean and the food sucks I wish that there was more stuff food and better staff . The pizza there tasted so bad and that's all they had for like a meal and with that it tasted like rubber I hated it never go there + it's so expensive (but the sugars ok)

BBB complaint response from Altitude trampoline park of Jacksonville.
Danielle Q.

I've been to this trampoline park Three times. Two of my experiences were completely terrible. September 4th 2022, my young kids (4, 5, 6, & 8) were constantly being whistled at and yelled at making the experience poisoned with anxiety. It cost a lot of money for me and my six kids to jump here, but We decided to leave our jump time early because my five year old was so anxious along with my 6 and 8 year old getting YELLED at by a bigger man for not being "tall enough" to jump on a particular trampoline after the employee manning the station said that they were fine to do so! I called the manager about the entire situation and just left it at that. I wasn't a Karen, I just simply let her know how I felt and that it wasn't a good experience. April 4th we decided to try it out again. Again constantly being yelled at for stupid trivial things like my son wearing skyzone socks when the lady at the front told me it was fine when I was willing to purchase a pair if need be. Then the one person per trampoline thing even if it's just me and my little child. We sign the waivers to jump at our own risk yet when we go out to jump we have to be on edge and constantly afraid someone is going to whistle or yell at you. Finally, upset that I have wasted so much money on this place for the two trips I made a BBB complaint. The Jacksonville altitude replied and completely mistook me and my family for someone else and wrote an unprofessional reply. They didn't even read my complaint by the looks of their reply. I never once communicated with any of the employees except the manager over the phone even after they yelled at my kids for something they were told they could do. So I thought I'd leave this here since this is apparently what you get when interacting with this company as a whole. Garbage honestly. Can't even take the time to investigate an issue before sending a response.

Boys love the climbing area!
Angela B.

It's great for kids (& adults who want to jump)! The boys have been running, climbing, jumping and playing dodge ball for two hours straight. Not one complaint of boredom - it's worth the daily rate. Plenty of parking, seating is spread out, bathrooms are clean and the staff is very friendly, helpful and engaging with the kids!

Tonia C.

The park was great. They are constantly sweeping and spraying air freshener around. They do a good job of keeping areas clean. My boys jumped for around 55 bucks for 1 hour. The don't really enforce the rules that they go over before you head in but I just remind my guys. The kids go into the bathroom with jump socks on and then jump. That just makes me so sick to think about. I would recommend if you can stomach that idea.

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1 year ago

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2 years ago

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9 months ago

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2 years ago

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4 years ago

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Shelley R.

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11 months ago

Went for my little brother. Left with food poisoning. Horrible experience and not a friendly place to bring your kids.

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4 years ago

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Shelley R.

Thank you for your review.

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5 years ago

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Shelley R.

Thanks Khwame J., we hope to serve you again soon!

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3 years ago

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Shelley R.

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2 years ago

Nice park nice workers only problem is sometimes they yell or get mad at you for no reason but mostly nice

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1 year ago

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4 years ago

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Shelley R.

Hi Danielle, We appreciate the time you took to leave us feedback.

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4 years ago

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7 years ago

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Shelley R.

Thanks Tonia! We appreciate the review and hope to see you soon!

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3 years ago

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3 years ago

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2 years ago

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3 years ago

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Shelley R.

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5 years ago

Bacardi was awesome! Super high energy, professional and plays well with the kids. If he's not a manager yet, he needs to be!!

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3 years ago

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4 years ago

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7 years ago

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3 years ago

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3 years ago

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4 years ago

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8 years ago

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6 years ago

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8 years ago

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8 years ago

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7 years ago

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9 years ago

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Shelley R.

Thank you, Alison! We look forward to serving you again soon.

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5 years ago

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4 years ago

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9 years ago

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4 years ago

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4 years ago

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False.

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5 years ago

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Sky Zone Trampoline Park

Sky Zone Trampoline Park

3.3(55 reviews)
43.3 mi

We had my sons tenth birthday party here and it was wonderful. The Defy team handles it all, I…read morebrought things I thought we may need but seriously the staff thinks of everything for a successful celebration. I didn't need to bring a single thing. Our party host Caleb was beyond accommodating to my son and his buddies. He was patient and kind. My son was a little bummed about the pink cups and Caleb immediately swapped them out for another color. Thank you for a wonderful tenth birthday for my boy. Thank you, Caleb.

I was down in Wilmington, NC visiting during 6/22/26 - 7/6/26 and we went down and bought a…read moremembership for my 2 boys, myself and my fiance during our stay. When I bought the membership I knew we were only going to be down there for a limited amount of time and tried to cancel it but the cancellation did not go through because I was recharged for $71.96 on 7/22/26 while reviewing my bank statement. We are no longer in Wilmington as we are back home in VA. I just got off the phone with Skyzone off 6431 Market Street in Wilmington, NC 28405 and spoke to Reese. He forwarded the information (email) for me to reach out to Skyzone corporate customer service and request a refund. I did just that and explained the situation. They informed me that even though there were 0 sessions used after my stay there that they would not give me a refund and instead offer me credits, which is unacceptable. I had to reach out to my bank to file a dispute and route the necessary support documentation. I'm leaving a review because of the horrible customer service that was presented.

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Sky Zone Trampoline Park
Sky Zone Trampoline Park
Sky Zone Trampoline Park

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Hexagon Wake Park - Ready to wake board

Hexagon Wake Park

3.7(6 reviews)
74.4 mi

First to review?? Seriously? Wow, a bit of pressure. Okay then. I took my son to Hexagon Wake…read morePark/Tucker Lake yesterday to take him wakeboarding. I purchased a groupon pass and had seen the park featured on NC Weekend so I figured it might be worth a day trip. We get there and the guy working the front gate was gracious enough to let us go into the park without paying extra. The area is divided into two sections- the Tucker Lake part and Hexagon Wake Park. We had a blast hanging out in the water and on the assorted diving boards, trampoline, pyramid, etc. at the lake. We then headed over to the building for his lesson. He was given a helmet, life jacket, and a wake board. We met Will who set my son up on the beginner cable. Think of it like a ski resort, with the bunny slope and then the other runs. C did the bunny slope a few times, which consisted of a remote controlled cable that ran back and forth and then moved on to what they refer to as the 2.0 system. Will was super nice, very "yes ma'am" and a generally stoked wakeboarder. From there, you are cued up in a line to get on a cable that you grab either from a seated start or a standing position (again, think ski lift). If you make it off the dock you can take the tow rope/cable around the lake as many times as you'd like. There are ramps for tricks as well. Some of the guys we saw were amazing. They were pulling all kinds of tricks. If you fall you simply swim to a floating dock that is on the perimeter of the lake. I can't attest to how the cables felt, or what it was like to wakeboard on a cable versus a boat, but I can say that the guy working the 2.0 cable system was so encouraging and nice to everyone who was in line. He practiced with them, set up them exactly right on the ramp, and was incredibly positive. Even though my son was never able to do a complete run, he had a great experience and wants to go back. And after that, we went back and did front flips off the dive board. And honestly, isn't that what summer is about? If you're in the area be sure to check it out. We'll definitely be back.

I didn't realize how tough wakeboarding was (even for a pretty competent snowboarder), but my…read morebrother and I had a great time! I've been back 3 or 4 times since I bought my first groupon in Summer 2013. It was nice that the experts at the place volunteered tips to novices and encouragement after we face planted quite a few times. My word of caution would be that this is extremely rigorous activity. The average dad isn't going to be able to just hop on the cable unless he has had exposure to snowboarding/wakeboarding/skateboarding. If you've never been wakeboarding, don't expect to hop on the cable on your first try. You'll drink plenty of water as your face smacks the water on the first couple launches..... but keep at it! I think I heard the cable's cruising speed is 16 mph, so you're actually launching off the dock at about 25 mph since you're starting out from underneath the cable. So, don't expect to go as slow as you want like you can on a bunny slope. It is a great environment to learn for those up to the challenge! I would suggest going on days that aren't holidays and not during the summer.... another commenter made a valid point that this place can get BUSY and it takes a while to get set up for another run. I'm at the point where I can zip around the lake a few times and I'm just attempting some of the jumps and other features. It's a place I could go time and time again--so much fun!

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Hexagon Wake Park - Building

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Building

Sky Zone Trampoline Park

Sky Zone Trampoline Park

3.6(51 reviews)
97.0 mi

Grand location if you like/want to simply jump around and have a good time…read more While visiting my nieces and nephew thought it a perfect spot for an afternoon of high flying, fun activities. They have classic area of side by side trampolines, a trampoline Basketball area, a trampoline Dodgeball area, trampoline foam pit, mini rock climb wall, children's obstacles course areas with fun slides and to finish it off a trampoline 'Wipeout' spinning trampoline sweeper. All in all good well kept, clean and good in shape apparatuses. Little to no wait in most areas [minus basketball which could get tied up with a group game]. There is also a small arcade area if you need a breakaway from the bouncing action. Just know that is a separate cost from your original timed wristband given when entering for you bouncing session. Outside of that there is a small beverage concession to get water or a frozen Icee drink and lockers to put valuables [keys, wallets, phones and shoes]. All in all an amazing time where I'd consider going back with or without the kiddos, maybe for a date night with the Mr. ;)

If you have a 12 year old,or in that range that wants to play in the basketball area, don't go…read morehere. My son tried to play. Management allows older teenagers and young men to play and one got upset that my son scored on him, shorter adult, and he deliberately landed on my sons head and injured him. This place is dangerous. On the other side,there were 4 adult men in their 30s and 40s playing dodgeball outside the enclosure. One ball went flying and hit my 14 year old daughter.

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Sky Zone Trampoline Park - Outside the place

Outside the place

Sky Zone Trampoline Park - Receipt

Receipt

Sky Zone Trampoline Park - Leftover food from kids

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Leftover food from kids

DEFY Raleigh

DEFY Raleigh

3.1(64 reviews)
99.4 mi

Interesting experience as I am writing this right now in their facility:…read more This is a fun place for the kids to come. This is my second time bringing my kids. We got checked in and my two girls ran up and started playing. My son and I straggled behind a few moments. Before reaching the trampolines, one of the employees stopped us and said my son cannot wear the socks he was wearing. He was wearing Galaxy Fun Park Sock (the competition). I asked why he couldn't wear those socks since they were in compliance with what was required in their facility (grip bottom socks). The employee said they were "Galaxy Socks" and that it's policy. After a moment of awkwardness, they gave my son some other socks at no charge. After walking past them, I looked at my two daughters and one was wearing Urban Air Socks and the other was wearing Galaxy Fun Park Socks. They were never stopped and told to change socks. As I'm sitting here writing this review (I was going to give them a 3-Star review for the awkward interaction and inconsistent experience) the same employee kindly just walked up to me and handed me two pairs of socks for my girls. I smiled at him and thanked him. All in all, I appreciate the consistent effort. They were kind about it. I'll be back, again.

We tried defy and my son enjoyed as expected. It really needed to be disinfected. Smell was strong…read moreas soon as you walked in. Great for all ages. It was nice they had seating for parents all over and an area upstairs that overlooks the entire place.

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DEFY Raleigh
DEFY Raleigh - Jump

Jump

DEFY Raleigh

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Tucker Lake Recreation

Tucker Lake Recreation

3.8(27 reviews)
74.1 mi

If you are looking for a local getaway with the kids that is fairly inexpensive and fun then Tucker…read moreLake is the place for you! Upon pulling up we were greeted with a welcoming smile and an explanation of the ins and outs of the facility. We opted to pay 2 extra dollars to park within the gates ( because it was shady) but in the end feel that this was not really worth it for us that day. It was actually further away from the beach area. However, if you plan on grilling it will get your vehicle right next to the picnic tables and grills. There is a snack bar that is decently priced. There is also the opportunity to buy water toys. It wasn't too crowded and there appeared to be an adequate number of lifeguards monitoring the area. The bathrooms were surprisingly clean and there were also port-o-lets placed strategically around the parking lot. There are several water slides, a tarzan swing, and a slippery floating obstacle course. Bring sunscreen, towels, sandals( the sand is hot) and some beach chairs too! Next time we go we will take advantage of the grills! Overall tons of fun and we were able to spend several hours there!

I went to Tucker Lake with my friends and paid $20 per person. We were excited to spend the day…read moretogether in the water....unfortunately, as soon as we got in, the fish began biting us. It was not a soft nibble. It was a bite and they did not stop. I asked the lifeguard if they knew of this problem and he told me 'yes' and he recommended not to keep moving around. The fish are getting bigger and hungrier and the owners know it is an issue yet they keep check g $20 per person and not letting people know of the problem. Do not take your families to this place untold they handle this issue.

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Tucker Lake Recreation - Kids

Kids

Tucker Lake Recreation
Tucker Lake Recreation - Grill

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Grill

Altitude Trampoline Park - trampoline - Updated October 2026

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