If you have a 12 year old,or in that range that wants to play in the basketball area, don't go…read morehere. My son tried to play. Management allows older teenagers and young men to play and one got upset that my son scored on him, shorter adult, and he deliberately landed on my sons head and injured him. This place is dangerous. On the other side,there were 4 adult men in their 30s and 40s playing dodgeball outside the enclosure. One ball went flying and hit my 14 year old daughter.

Grand location if you like/want to simply jump around and have a good time…read more While visiting my nieces and nephew thought it a perfect spot for an afternoon of high flying, fun activities. They have classic area of side by side trampolines, a trampoline Basketball area, a trampoline Dodgeball area, trampoline foam pit, mini rock climb wall, children's obstacles course areas with fun slides and to finish it off a trampoline 'Wipeout' spinning trampoline sweeper. All in all good well kept, clean and good in shape apparatuses. Little to no wait in most areas [minus basketball which could get tied up with a group game]. There is also a small arcade area if you need a breakaway from the bouncing action. Just know that is a separate cost from your original timed wristband given when entering for you bouncing session. Outside of that there is a small beverage concession to get water or a frozen Icee drink and lockers to put valuables [keys, wallets, phones and shoes]. All in all an amazing time where I'd consider going back with or without the kiddos, maybe for a date night with the Mr. ;)

Get the annual pass, 2hrs of jump everyday and the kids get their energy out. It's fantastic…read more It can be very loud and overwhelming for some kids so it's not for everyone. If you are a parent who needs to work on the side and using the counter table and chair, it can be a bit of a mess and you might need to clean. They don't get used much so it can be overlooked. The top counter needs to be dusted periodically. It is covered by a thick dust if you wipe it. You won't notice it at first because of the colour of the counter but if you put something on it, you will bring with you dust bunnies. Need to check on toilet paper too. ;) Beside from that, staff are nice and rely do their job. It's a big place so I know some areas can be missed sometimes.

Pure chaos but the kids had fun! Lots of different trampolines, a foam pit, obstacle course, and…read moremore. They also have a few video games, and while they are more active games (pedaling or kicking a soccer ball) our little ones seemed to gravitate towards those - even though our hope with going there was to be off screens. It was incredibly crowded. We couldn't even find a spot in the parking lot. Lots of people were parking across the way at Carrabba's so we did the same, but then as we walked up to the Sky Zone entrance there was a sign that said they would tow and to park next to Office Max. So I went back and moved the car, however, that was not the most ideal lot to have to walk over with kids since there's no crosswalk.

Chaos but fun! Came for a birthday party and the kids had so much fun!…read more It started with normal lights and then turned into a cosmic night. Lots of fun music too. Tons of different areas to play in!

I've hosted birthdays at Big Air Raleigh before, so I know they are capable of doing better…read more Unfortunately, this most recent party was a terrible experience and not worth the money. Despite confirming details in advance and paying nearly $700, the event was disorganized from the start. We were given the wrong party room number, causing delays, and when the kids were ready to eat, the room and food were not prepared on time. The biggest issue was the ice cream. I had paid for ice cream for all guests, but only after the party started was I told they were out. I was advised mid party to buy something next door at Food Lion so my husband went to get ice cream--only for the manager to confront me in front of guests saying I couldn't serve it due to policy. After an embarrassing back‑and‑forth, they eventually allowed it, but the damage was done. My son's party was disrupted, and my guests witnessed unnecessary conflict. To make matters worse, billing confusion at the end left me feeling accused of not covering a guest, only for it to later be revealed as a miscommunication that left me feeling awkward because the venue involved the other family by calling them. The entire experience was stressful, embarrassing, and poorly handled. While the party host tried to be helpful, the management's lack of communication and professionalism ruined the celebration. I've been a loyal customer since they opened, but after this ordeal I am cancelling my membership. Customer service matters, and this event showed me Big Air Raleigh does not value it.

Interesting experience as I am writing this right now in their facility:…read more This is a fun place for the kids to come. This is my second time bringing my kids. We got checked in and my two girls ran up and started playing. My son and I straggled behind a few moments. Before reaching the trampolines, one of the employees stopped us and said my son cannot wear the socks he was wearing. He was wearing Galaxy Fun Park Sock (the competition). I asked why he couldn't wear those socks since they were in compliance with what was required in their facility (grip bottom socks). The employee said they were "Galaxy Socks" and that it's policy. After a moment of awkwardness, they gave my son some other socks at no charge. After walking past them, I looked at my two daughters and one was wearing Urban Air Socks and the other was wearing Galaxy Fun Park Socks. They were never stopped and told to change socks. As I'm sitting here writing this review (I was going to give them a 3-Star review for the awkward interaction and inconsistent experience) the same employee kindly just walked up to me and handed me two pairs of socks for my girls. I smiled at him and thanked him. All in all, I appreciate the consistent effort. They were kind about it. I'll be back, again.

We tried defy and my son enjoyed as expected. It really needed to be disinfected. Smell was strong…read moreas soon as you walked in. Great for all ages. It was nice they had seating for parents all over and an area upstairs that overlooks the entire place.

Great place for littles I love that you can see everything from the side lines. Amazing customer…read moreservice from Katina. She made it very enjoyable

Had a birthday party here for my kid and it went pretty well!…read more The staff were generally helpful before and during the party. There's a Pizza Hut right next door which is super useful for feeding the kids. Angel Island can arrange for the pizza to be delivered, but they charge a fee, and it's pretty easy to just walk over there and grab the pizza yourself :) There's plenty of stuff for the kids to do, like play in the ball pit, jump on the sticky wall with a Velcro suit, or go on the merry-go-round. The party room was pretty barebones but it got the job done. I will say that my son developed influenza B about one day after his party, but I'm not 100% sure he caught it at Angel Island since that's a pretty short (but not unheard of) incubation period. I will say it didn't seem like the cleanest venue and there were tons of kids running around, but who knows :) Overall, my kid had a good time and I think it's a pretty decent choice for a birthday party.

Cool Mom and Auntie award goes to me !! There was so much to…read moredo that the kids never got bored. I was impressed by how safe and clean everything is and how well organized the place was ! Andrew, the manager, set the tone from the beginning with amazing customer service. The kids had a blast. The parents had fun watching and participating because , hello we are big kids too ! Most importantly, even as it got busier, there's so much to do that the kids almost never had to wait for anything. They could just run up and go!

Urban Air.. more like Urban Utopia…read more This Urban Air was the best in all of the trampoline parks I have ever been to. Firstly, the ball pit was an absolute BLAST. You could jump in there for at least 300 times and still want to jump in. Next.. The Lifeguards, the lifeguards were super nice and told me how to use specific attractions. In fact me and my friend invited a lifeguard to jump with us and we all had a great time. Then.. there was the Trampolines, there are trampolines with CRAZY jump force. You jump.. You're basically Avatar. I had a good time with the trampolines. Finally.. The Price, the price was pretty solid. For me and my brother, it was probably at least $22.14 (I don't want to get anyone mad). Overall, 5 Stars. Go here like if your life depends on it.. JK but do recommend going here

This was our first visit here and it was for a birthday party. The kids had a blast playing in the…read moredifferent sections (foam pit, video game, regular trampolines, dodgeball). I was so surprised how quiet it was here at 12:30 on a Saturday - the party we were with felt like we had the place to ourselves.

Got there when it opened with 2 kids. We had $100 in gift cards their aunt got them as a gift. The…read moremanager Anna said she could not honor them because they did not have the right codes that would work for the system. The SkyZone website explicitly states that all SkyZone gift cards are honored at all locations. Said I could pay full price or leave. The kids had started jumping because of how long it took to resolve the issue and she said they needed to stop immediately. There is no way to escalate concerns with this company; only deal with the individual location. The way they treat their customers is disappointing and this doesn't even speak to all the negative reviews you see here on Yelp. There are much nicer parks in the area that value your business like Urban Air.

We love JP jumpmasters! Prices are a little steep but honestly my kids can only handle about 30…read moreminutes of jumping before they're tired. Lots of trampolines, climbing obstacle course above head, foam pit, and trampoline dodgeball. They have birthday parties, a room off by itself and then areas that are more open with some tables. We've done two birthdays there and had mostly good experiences (time mix up for employees for one so we had no assistance). Birthdays are a little pricey but the kids have such a fun time and their food is actually really good! Great place to wear your kids out, never had issues taking 2-5 year olds either.

Great place for all ages. Very clean. Attended a birthday party and my little one loved it.read more

The bathrooms were so gross and smelled like pure poop. Three of the climbing activities were…read moredown, it was a dirty place. I wouldn't go back EVER!

We did the 10-jumper birthday party thing. Not too bad. The kids seemed to enjoy themselves. I…read moreknow it's hard to find good help these days. Still... if you look carefully at the picture attached to this post, the two trash cans out front are bursting full. The whole thing reeked of an establishment run by teens, and a lot of those mfs are lazy. This is the economy Sleepy Joe hath wrought. The party hostess was cool, though. 3-star experience.