I am very disappointed with the management at this location. I have been going to this location for over 24 years and have never had a problem until today. What is the difference you ask? I went with my children. we were there for maybe 40 minutes. Loud music, lots of people, a lot going on so my son started to have some anxiety, so of course I pick him up to comfort him. I roll along the wall to try and show him that its ok and supposed to be fun. One of the staff members walks up while I'm trying to cheer my son up and say "You can't hold him with skates, give him to me" Now I don't know about you other parents but if my child is already on the verge of an anxiety attack, I'm for sure not going to hand him to a stranger, so I said "I'll walk over and give him to my sister-in-law" which I did, I took a few steps and handed him to my sister-in-law when I hear this woman yelling at me like im a dog. (now mind you, there is not a single sign in this place that says not to hold your kids while your wearing skates) I tried to explain to her that I wasn't trying to be disrespectful, i was trying to comfort my son. She wasn't having it, she continued to yell and talk over me until I finally gave up trying to explain myself. The lady was very rude, condescending, and totally unprofessional. Oh and did I mention i was there with a birthday party that was about half of the patrons present at the location. It is very disappointing, I show the utmost respect to every person I meet, I work 70 hours a week and am a single parent, I get to go out with my children and do something like this once, maybe twice a year, the way the management handled it was totally unprofessional and incompationate, to the point that I felt attacked over the whole situation, I didn't feel like I was a person to her at all throughout the whole event, like i said before she talked to me like a dog and treated me as such and for a "Family friendly" establishment they are very incompationate and clearly do not understand what it is like to have children. So, in short don't take your family here, you are just a dollar sign to them and will not respect you as a person at all, I feel attacked and degraded and as a patron for over 24 years, I am very appalled at the way the management chose to handle this situation. read more