Two birthdays here so far, so must be a win!…read more Not cheap for a bday for 10 but also not a bad deal either. Few hundred dollars for a room, pizza and full open jump and games for two hours. So... overall pretty good!!! The venue has been updated since our first visit, they've added some obstacles and climbing walls, so they're maximizing the usage of their space, which is very nice to have as many options as possible for the kiddos to jump, climb and do some obbies! I do enjoy that for the bdays, they seem to know what they're doing and have some organized processes to ensure birthday room activites start at a specific time and food comes out on time and all that. Also very nice as it's a kids venue so I'm sure it's hard to keep staff and also have them all on the same page to ensure smooth ops. Overall the kids had a great time and love coming here. Would highly recommend for a birthday or even just a subscription to get some energy out!!!

Big Air is a wonderful place! They have a wide array of activities for all ages, including…read moreinteractive trampoline games, dogeball, 10+ climbing structures, a zipline, and more! As a 18 year old, I adore this place so much - me and my boyfriend go at least once a year on a Saturday and purchase a $35 all day pass, which is well worth it for the amount of activities they offer. I can't personally speak on the reviews about parties, but I can speak on the staff & busyness. Personally, I would recommend going closer to the morning slots - when it'll tend to be less busy. We came around 10AM (opening) on Saturday, and were immediately helped and checked in within 5 minutes. A personal shout out to the manager, Josh, for being extremely helpful and welcoming from giving us a discount for a special event to helping get a new wristband when mine was a bit too tight! Overall, I would absolutely recommend the coming to this establishment no matter your age, it is absolutely always a joy for me and my boyfriend! :)

Awesome. We went during the week during the day and almost had the whole place to ourselvesread more

Sadly, your introduction to this spot is one very unfriendly staff member. As first-time…read moreattenders, we were provided with no information, no directions and silent stares. Ick. However, once we figured out where to put shoes, coats, etc., the children had a blast. We would go again, and hope that Ms. Sour is not there.

I went with my family to take my nephews here for some much needed play time. We are starting to go…read morestir crazy in this winter. Only a couple more weeks left of winter y'all. This is such an adorable place, tucked back inside a plaza. The hours are amazing. The staff is very kind. Prices are good. $12/kid per day. Or I was looking at their membership packages of $15 a month of unlimited play or one flat payment of $150/year. Pretty cheap for what you receive. When it is warm, there is an outside playground area, putting green, different activities outside. Inside, there is a basketball court with many basketball hoops, many playground stations and trampolines. If anything, you have to watch out for parents that ARE NOT watching their kids. I got destroyed by this little girl on a scooter and her parents were nowhere to be found. May kids were plowed when I was pushing my nephews on the swings because they were just running around everywhere with their parents nowhere in sight. I would definitely be back. It was busy, but started clearing out after 5:00 PM Saturday night. Clean. It's one of my nephews favorite places to go!!!!!

We love this place for a fun indoor day of play. We go here often for birthday parties and it's…read moresuch a smart idea. The staff is always super nice and helpful. They have a wide variety of different play sets, games, basketball, and trampolines to play on. It's very reasonably priced.

I can't recommend this place enough. I walked in with 4 toddlers aged between 1 and 5 and Tricia…read morewas helpful seeing I had my hands full. The place is clean and well-maintained and there is a ton to do. Dodgeball and little tikes station and foam pit to name a few. It will wear the kids out!!!!

My boys love this place, and we've been coming for a while now…read more It can get rowdy, so it's harder if you have younger kids - my boys are almost 8 and 10 and can handle pretty much anything thrown at them by older kids (and I feel like 99% of the time, the older kids in there are respectful to the little ones around them). The staff tends to be on the younger side when I've come, but they enforce the rules fairly and I have never felt like they were neglectful about their duties (sometimes that's just ringing me up, sometimes it's answering my boys' questions - they've always been good). I still don't fully understand why the owner has their own reserved parking space, though.

SO MUCH FUN!!! I am not from Ohio. While visiting, my family took my daughter and I here for the…read morefirst time. I wish we had an Urban Air on O'ahu! I like that there are many different activities to do here. I also like that adults are able to participate. My daughter had a blast and so did I (I'm a kid at heart). Included a couple of pictures, I was having so much fun I didn't really get much pictures. There are so many more activities here.

I'm sure at one point this was a professionally ran establishment with trained employees. I booked…read morea party here and I had to keep going to find my hostess for things needless to say things were out of control and when it came time to checkout they suggested I tip my server $43.00 . Not . If you book a party here you will be your hostess. Food came out 30 minutes before party ended

It was a great place! There were a lot of different jumping experiences! It seemed really roomy…read more The kids had a blast! Just a piece of advice bring your own water, there is a drinking fountain but it's hidden. It did have a vending machine with water but it was pricey. There are benches to sit on. Don't sit on the massage chairs unless you are going to pay for massage. They have a nasty habit of beeping if you sit too long without getting a massage! The music they played was dreadful and they played Poker Face repeatedly we heard it 6 times in one hour! It was a little pricey for older kids. I give it a 5 because the kids had so much fun!

We arrived on a Tuesday at 2pm and the place was dead. Our kids had an amazing time using…read moreeverything, but the rock wall. They did have notice on the door that it was not working. The place was clean, the desk and cafe worker was very kind. The worker walking the floor kept the kids safe and in line. He was nice to even play a game of basketball for them.

We love this place! Had my son's birthday party here. They were really easy to work with and…read morehelpful! The place is cleaner than most trampoline parks and there is something for all ages and sizes.

It was a good place for kids to play a couple hours. I wish there was more staff monitoring as…read moreseveral small kids got knocked down by older kids. I don't know how they monitor time limits as we didn't receive a colored wristband like other parks. Nor was there anyone calling out times to leave. People kept coming but very little left. The few tables and benches they had were taken. I wouldn't recommend the arcade or massage chairs since I lost my money and kid behind the counter told me he couldn't give refund.

I'm extremely disappointed with how two employees treated my children during our visit. Instead of…read moredoing their jobs professionally, the young black man with an afro, and with a very dark skin tone yelled at my kids for jumping in the little kid bounce house section, mind you it was our first time there so we didnt know. My 2 girls said they were playing hide and seek with other kids but those kids did not get yelled at. The black man (tall,skinny,darkskin,afro) then proceeded to argue with my kids. I got involved and they told my girls "dont lie, theres cameras" Another guy (white man, Brunnete hair, and heavy set) also came in and said he saw nothing. My girls say when they were getting yelled at the black man said "GET OUT NOW, IM NOT PLAYING WITH YOU" My children felt targeted, embarrassed, and uncomfortable, which completely ruined what was supposed to be a fun experience. The employees' tone and behavior were unnecessary and inappropriate when dealing with kids. I understand rules need to be enforced, but there is a respectful way to do that--and this was not it. Management seriously needs to retrain staff on how to treat children fairly and respectfully. We will not be returning.

Four stars because better than expected. And because of the category; it's better than some I've…read moreseen, so, grading on a curve I guess... Easy to find, easy to park. In the morning, not really busy at all. On a Saturday at 11 AM, maybe 30 or 40 kids, probably not even that. And most were our party. Easy for them to run around and have fun. Not too nutso, as I've seen at other places. The weather was crummy too, so maybe that made a difference. Plenty of places for parents to sit. Lots of cubbies for shoes etc. Clean bathroom surprisingly, though the water fountain is filthy. They have drink machines. No snacks, really; I think there is a dippin' dots machine. Which is fine, because the food at other places is usually horrid. Though of course something for the parents to self-medicate with would be nice. The party room was nice enough. A good base for the kids. More cubbies. Another bathroom right down the hall. Check-in was easy. Staff were great. There are waiver machines right inside the door. I think they should have bigger signs because I walked right past them, but still. Also, I would like a child check in and out system like at Chuck E. Cheese, because it would be too easy for kids to come and go with strangers. And the stairs need some yellow markings, because I repeatedly tripped over the edges. That might just be me, but something brighter would help. K had a blast. Lots of different play areas. Mainly trampolines, some ramps, some foam cube pits, a few other things. A hurricane booth that they loved, which costs two dollars. Party cost looks to be $3-400. Now she wants to have her birthday party here. Pray for me.

My 6 year old son and I went to Urban Air Dublin for a friend's birthday party on March 28th, a…read moreSaturday, at 4pm. We were having a great time. My son was really enjoying the Sky Rider attraction. He had ridden it 3x in the first hour we were there. After his first ride the staff stopped him and told him he couldn't ride again until he got back in line which didn't make sense as other kids were repeatedly hot lapping and riding again and again. Regardless, we followed the rules and each time we took off the harness and returned later so others could have a turn. They only had so many youth (red) harnesses so it made sense to me. But this place is getting a 1 star rating because of what occurred next. My son was standing in line with other kids waiting for red harnesses to be returned. The staff was not managing the return of harnesses at all. Kids were again repeatedly getting off and back on right in front of us and the staff. So I took it upon myself to start stopping and asking children who were exiting the ride to return the harness so other kids could ride. I think spme of the staff, one man in particular, did not like that I asked a little black girl to give up her harness. She resisted at first but i explained the rules to her as I understood them and she did eventually return her harness reluctantly. She had ridden 4x in a row at that point so it only made sense to ask her to return hers. Eventually it was my son's turn to ride for the 4th time. The young male employee who saw what transpired decided to measure my son even tho he had ridden before and then decided to tell me, "he is too short." I replied respectively, "the staff let him ride 3x already" but he did not give in. I proceeded to ask for the manager and another employee who wasn't even involved, in a green t-shirt and glasses, rushed to the office. The manager on duty was named P.C. He never even apologized to me or my son. He spoke with the staff member who wasn't even involved in the situation, in his office briefly, before even speaking to me or hearing my side of the story. He came out, evaluated my son's height himself and proceeded again to agree with the staff member that he was too short stating, "its a safety thing". What PC doesn't know is that my son has to be 48 inches to drive a go kart at K1 Speed in Hilliard and he does so every week routinely. Eventually the manager gave me a refund in cash. Sadly, he didn't even hand it to me personally. He gave it to another mother in our group to return to me. This establishment's staff is down right immature and inconsiderate. Seventeen year olds should not be allowed to run an establishment like this with kids. My family will never return to this establishment and neither should you.

lots of fun things for kids however very rude staff…read more everyone working here was in their teens or twenties and very poor on customer service!

It was Terrible! There was long lines and we HAD to pay 72$ just to bounce! We HAD to pay for a…read moreshirt! Overpriced everything! UrbanAir is better. Let them fly© or ® or ™ one of them.

Horrible rude staff, we were first in line to buy tickets and staff kept letting people behind us…read morego. After 30 minutes of horrible customer service we finally got in and the trampolines were very under supervised. Children were recklessly running everywhere and getting hurt. We then tried to play a game of volleyball, while there was a small line, and asked the attendant if he could put up the net, and he very rudely refused to put up the net.