I would not recommend RecreationS Outlet for purchase or installation of a playground. I shopped around for awhile and decided on Recreations Outlet for our playground, as I wanted to support a local business. I called and was informed that there was a two week installation time, which was perfect as I was purchasing for a child's birthday in April. I made the purchase online the same day and received no communication. After a week I contacted the store and they told me my installation was scheduled for five weeks out and the information was sent via text to the wrong phone number. I was frustrated, but understanding as I assumed an increase in orders with Ohio's stay at home order. I was ensured they would do their best to move up the date and I would be contacted prior to the installation. After a few weeks, I reached again and was told I would be contacted if date was changed. The business day prior to the install I contacted the store again because I had no time frame for install or information, the lady that answered the phone stated she did not have any information and did not know who to contact as she was the store manager. Day of install, no call prior just a crew showed up, luckily when I was home. I was extremely disappointed with the professionalism of the crew as they laid in my backyard putting pieces together, smoking cigarettes and taking selfies. A few hours after they arrived, I noticed they were gone. They never informed me they completed the install, offered no information or walk through, threw the extra swing in the yard and left multiple large screws in our drive way. When I went outside to look at the swing set I was shocked by what I saw. Screws were exposed throughout the structure and not drilled in at a 90 degree angle and reamed through the hole which caused damage, the handle bar that is used to pull yourself up the stairs was not even secured, the door at the bottom of the structure was unable to close, and other issues throughout. Huge safety issues for a structure built for children to play on. I immediately contacted the store with my concerns and disappointments. I was informed because of the increase of sales, their crews are doing three installs per day which was the reason for rushing through the work. I was informed Greg would be out the next day. Greg came out, we did a walk through and he informed me he would be out to fix the issues that was May 5th, no repairs have been made as promised. Requests for Greg's contact information have gone unreturned. At this point, I am unsure if anyone plans on addressing the issues or if they are done with the job. I would have never paid for installation had I known this was going to be the result. I am very disappointed with the overall product and let down by the customer service Recreation Outlet has provided throughout this process as this was not a cheap product to purchase. Again, I would highly suggest purchasing elsewhere if you are looking for a playground or other recreation product. read more