We used Alterra for a number of years and they were alright, but we often had cobwebs and some funky red bug around my daughter's window. Then we had an issue with moths that they could never resolve so we discontinued the service after many attempts to rid us of the moths read more

I've never used the service. Nor have I heard of Alterra, until a soliciting salesman knocked on my door at 9:17pm, tonight. I live in no soliciting neighborhood and have 3 small children, who could have been easily awakened from their sleep by the knocking. Whichever manager thought it'd be a good idea to send out door-to-door lackeys that late in my neighborhood doesn't need to manage. First impressions are everything. I know all I need to know, now. read more

They are always up on their appointments to spray which i appreciate, however for a couple months we had a TON of wolf spiders and i have a small baby so that was weird. They were sparing during that time, it was fall, but still had so many spiders. We have a dog and he never got sick or anything and they assured us its pet safe and baby safe. read more

Great job TJ! Thanks for getting rid of my bugs ! I am impressed that you got rid of the spider webs from the deck and outside windows. Thanks! read more

Jacob W, Alterra Service Pro, was on time for our initial service call. He was completely professional and thorough in hitting every area as promised. I was also pleased to find out he is an Army Veteran, which explains his promptness and professionalism. I could not have been more impressed by Jacob, or by Connor, who signed me up. read more

Alterra responded quickly to my request for service and Sebastian thoroughly explained everything he would be doing today and made sure all our concerns were addressed. Joel B. read more

Brent W. and I recently became customers in Murfreesboro. The ant situation is crazy here so we are giving it a shot. Joshua, our appointment setter and salesperson, was really cool. Gave us an extra discount for being previous shoppers of pest control. Nice guy. T.J. and Isiah were our techs and showed up on time the next day. They did a great job and knew exactly what they were talking about and could answer questions. Do take note that ants may surge your house the days aftyer you first treatment. They warn you, but it is frustrating. However, they spoke the truth in saying it would only be a brief problem. It took care of itself and we can already see the difference. Will be interested to see the difference next year after the winter treatments. I would recommend this company. read more

R Norden. Stefin, our service tech, was very courteous and professional, despite the fact it was a miserably hot day. He took time to explain what he was going to do and precautions needed for our pets. Before leaving he made certain to check back with me and make sure I knew I could call back if we had any problems. We did, and they were back out that day with a stronger spray that took care of our difficult ant problem. Will definitely recommend Alterra to friends and neighbors. First quarterly follow up received same professional service from Stefin. read more

My service rep in Nashville is Todd. He has been the only person to come and provide the service since I enrolled. I like that I don't have to start over with someone new each time. He is very considerate and wants to make sure any pest problems are non handled quickly...if they even exist. Todd goes the extra mile to assure my satisfaction. Thanks Todd! Terri O read more

I recently signed up for Alterra's service, mostly due to CJ's excellent description of the company and its services, as well as his personable demeanor. I have been meaning to look into a pest control service, and CJ was very willing to answer my questions both accurately and professionally. We had our first service appointment today, and I was very pleased with Sebastian. He was very helpful, explaining the different things he would be doing today, and the reason for those treatments, as well as what to expect from future appointments as well. He took his time both answering my questions and performing the tasks needed. I was very glad that he did not need to rush through our job, just to make it to another appointment. Since we just had our first treatment today, I'll wait a couple weeks to see if this helps our spider issue. If so, I'll be back to give Alterra a 5 star rating! read more

Do not get sucked in! When you try to cancel they'll tell you it is when they didn't. They will argue your ear off. I'm patient and understanding and it takes a lot to get me angry, but they pushed me to that point and I had to demand them to cancel our account and leave us alone! Rather than being professional about it all they HUNG UP ON ME! My account WAS cancelled, though, so I didn't have to call them again for the 36th time to cancel. FYI, their spraying did nothing for our house. Waste of money. read more

Salesperson lied and told me that a neighbor was currently using them (found out they had cancelled a few years back due to treatment not working) and Alterra cancelled the contract without my knowledge. I waited 1.5 weeks after the scheduled service to call Alterra, only to find out the contract was cancelled by someone in the office without notice to me. I can't recommend a company who lies when selling a service or treats their customers this way. Know what really makes me upset? I was stung by a hornet while on my deck 2 weeks after the initial service was supposed to happen. Don't do it! read more

Todd was extremely polite and helpful - talked to me about what he was going to do and asked where the trouble spots were around the house. I hate spiders more than anything and it gives me piece of mind that we'll get through the winter with minimal spiders in our house with Todd and Alterra's help! Thanks for the awesome service Todd! read more

Do NOT USE !!!!!! They said they would call before visits only did two times. got notes could not get in the back yard we will have to come back reschedule. Pain in the but! We got new debit cards and I'm guessing that our billing got rejected. They emailed me about other things but not about the bank card not working. They never called but yesterday I got a collection notice. nice. I paid them today and hope everyone never uses them. What is up with them?wishing them a new year of no business read more

We have been a customer of Alterra Pest Control for 9 months now, and have been very impressed with the service we are receiving. Our Service Pro, Travis Dyer, is very courteous and his professionalism is spot on. I especially like how he describes before and after exactly the service he will be performing on our property. This one on one allows me to address any issue we may be having inside our outside of our home. read more

We have had several brown recluse spiders in our home over the last year. Alterra is good about coming back any time we see one and thoroughly spraying/dusting. Brandon treated our house today and was friendly and thorough! read more

I had a sales call yesterday and decided to give them a try. The salesman was very persistent, but offered a good deal. Anthony S. came today as scheduled and was courteous and thorough. They have been clear to tell us to call any time we have a problem and they will be back out to treat for no additional charge. I will see how the treatment works over the next few weeks. read more

Sebastian was very professional and did a thorough job. Thank you! Bryan H read more

I didn't have a scheduled appointment yesterday, but I saw Derrick Pulley performing a routine WOW cleaning on my neighbor's house and he made time to come over to my house and clean the eaves and soffets for me. He was very polite ans the house looks great now. I love Alterra and the service they provide. read more

Brandon did a great job communicating about the issues and then making sure that he took care of it. He was courteous, friendly and respectful of my time. read more

After our first treatment, the local manager called to make sure we were happy. I made a casual joke about the mosquito problem and she immediately said she'd send someone out to treat the yard again. That weekend, someone showed up and retreated the back yard. He was diligent enough to talk to be about what he would be doing and discussed any potential harm to my dogs and garden. I could tell a difference in the mosquito nibbles. I'm impressed! read more

Since this outfit was purchased by a BIGGER COMPANY it's gone into the usual corporate customer service model of, "ignore the customer when they make multiple calls to question a bill....maybe they'll forget about it!" They don't return phone calls. They sent a "PAID" bill to collections. The collection's letter said that the account was in "severe delinquency" REALLY? Two weeks is hardly "severe delinquency"! Their statement of making "multiple attempts" was another lie because NOT ONE attempt was made prior to sending it to collections! Then the credit collection agency then threatened to attack my credit report. Their service is average at best. Their billing system is ridiculous. I would NEVER use this company ever again! They can't wait to burn your credit rating because they can't keep their bookkeeping straight. Call someone else who will appreciate your business and work to keep it at all costs. read more

My husband and I were pretty impressed with this company and the young men that came to tell us about our service. I love the this company uses natural products instead of the other stuff. We had a company that used the other stuff and I always worried about our little dog. However now that we are back to the more natural products I feel better about treating our home and outside area. I like that this company goes above and beyond to treat shrubs and surrounding areas. I like they take the time to really cover the area and protect your home. I would like to personally thank Komn for his service today. He took the time to explain what he was doing, why he was doing it and made sure we really understood the process. We also had a really bad wasp problem...HAD...Komn took care of that. Even getting up on a ladder (that we provided) to make sure he had gotten all of them and we were protected. I was pretty impressed with that. This company and Komn really won us over. We look forward to a long business relationship with Alterra. Thank you! read more

Their service is terrible. I have been leaving messages for a week. no one answers the phone and no on returns my call.

Service is awful-cannot get Nashville people to call back. All I get now are roll overs to different states who tell me they will email them to call me which never happens! Treatments are good when they decide to show up but getting a return call is impossible. read more

I was a long time satisfied customer until April 2016, all of a sudden you couldnt get anyone to answer the phone. I left messages for months with no return call, finally in June I received a call that they hired a new office person to answer the phone and it was time to do my quarterly service- we set up a time for later in the week, I even took the day off for the inside treatment. They never showed, never called, I called several times and again only got voicemail so I gave up and hired another company. Two months later they call again to collect my premium - I ask to speak to a manager, who is conveniently not in the office and assured I will receive a call back-I never heard from back from Altera until last night when I received papers from a collection agency for services never received. Unfortunately I am not the only victim, I came across several other reviews tonight with the exact same situation. read more

Lane and Sebastian came out for our initial spray and did a great job. The company called me before they arrived and were very courteous and professional. The guys arrived on time, were friendly and were great about explaining everything they were doing. So far our interaction with Alterra has been great and I would recommend them to anyone looking for pest control services. read more

Brandon came out today to do my scheduled service. He was very professional and thoroughly explained what he was going to do and reviewed at completion of service. If i had a complaint it would be that Brandon doesn't always do my service and he should. read more

Had initial service and was happy with results. I recommend Sergie M as a service person to do the work. He is polite, knowledgeable, informative, and listens to determine what needs to be done in addition to routine service. I am rating as a 4 star now because I am so far happy with service but I have three more services coming to me. Then I can determine how dependable and effective the company is. I anticipate a 5 star rating next time. read more

Be cautious with Alterra and their sales and contractual practices. We agreed to give them a try and had the first sales call in May 2015. Unfortunately, the field agent only stayed 15 minutes and didn't do much. Following a frustrated call to Alterra in Nashville, they sent a more qualified and friendly field agent out who sprayed and helped my wife feel like it was going to be better. However, even thought we felt better- no change in pest issue whatsoever. We called again and attempted to cancel the service. They refused stating they had to have the opportunity to fix the problem. The manager Mike said they would send someone else out for a "Free visit" which did not end up occurring until they decided to combine it with the quarterly visit for which we were charged again. Again- this time no improvement in pest issue, but a very friendly and knowledgeable field service guy. Another call to cancel the service- another refusal. This has continued for several calls and several months. No pest resolution- which is actually worse with weather continuing to be warm. Nothing- not even a quarterly service has occurred since mid August. Now it is Jan 31 and another attempt to call and cancel. Today I am told that in order to cancel the service they would be required to charge me another $160 due to a "discount" provided initially for services which were sketchy and accomplished nothing in terms of providing a fix for the pest issue. Read any contract or sales agreement presented. In essence, you pay for a year of service whether they provide services that accomplish anything or not. You will be stuck as Alterra appears to have a complete refusal to cancel or stop services if the client is unhappy. Looks like I may need an attorneys help to have them stop charging me. Be careful. I think this is the first review I have provided for any service received. Its too bad it is so negative and recommending you fine other alternatives to Alterra. I hope they can improve their customer satisfaction activities- and improve their results in the field. read more

I am very disappointed in their product. For the six month following the spraying our house we had MORE bugs. We called them multiple times to spray, but the sprays never did anything. When calling to cancel, the "manager" refused to cancel the contract without paying the "waived" $199 fee. All in all a terrible experience. Even after putting our house up for sale and having to move out, the Company still refused to cancel the contract without waiving the $199 fee. Go with another pest control company, their product doesn't work and they don't have any concept of brand appreciation or they would have cancelled our contract. They know their product is pathetic or they wouldn't be so adamant about the "waived" $199 fee. read more

I started service with Alterra in June 2012. Shortly after I experienced a problem, which I immediately spoke with management. His names was (is) Tyler. He proved to be a very attentive listener, and addressed my concerns professionally. Although he was not the manager at the time of my service, he took it upon himself to deal directly with the problem. Needless to say all my concerns were taken care of and after our conversation, I felt as if though I really mattered as a customer. He displayed great customer service. Thank you Alterra. (Tyler) read more

Alterra has not worked at our home, as we continue to have ants and spiders around and in the house. They have had to come back and spray again each time, but we still see no results. When we reported that it was not working, we were told it typically took 2 weeks to see any effects. So we are supposed to deal with ants for 2 weeks after their treatment! We tried terminating our contract twice and were told we would be assessed the $199 sign up fee they "waived" when we signed the contract. They say the warrantee their services but that is obviously not true. Their product does not work, their service is misleading, and their staff and manager are rude to customers. Do not do business with this company! read more

This company does not stand behind what their salesman says. The salesman lies in order to get a sales. This company then says You can cancel if you pay your contract out. The route person did not spend not even ten min. walking and getting all spiders cleaned out.. I walked around after he was gone. Some webs were gone, and the bugs were their the next day. This company is not reliable.. read more

We have used Alterra for about a year. The service guys are consistently courteous and professional when they come to the house. The thing I like most about Alterra is that they stand by their work so if I notice a problem in between treatments, I just call them and they come and take care of it...no charge. I've done that twice. Once last year for spiders and this time for ants in the master bathroom. T.J. came out today and explained that the ants were being attracted to a water source (master sink) which is exactly right. He carefully explained the treatment that he was going to do and what I could expect. He also gave me an explanation of what he found after he finished the treatment. He was very tolerant of my dog that wanted to greet him. I could tell that he really cares about his work and about doing a thorough job. I'll be hoping for T.J. on the next visit. I just recommended Alterra to my neighbor. Well done! read more

Mary performed the second treatment on my home. She was very polite and did a thorough job. The only reason that I didn't give a 5 star rating was due to a scheduling issue. When I signed up for Alterra serves, I was ensured that appointments would always be set up while I'm at home because we have a problem with mice in the attic and spiders in the enclosed back porch. Unless the porch is unlocked from the inside, the technician has no access to it. I received a message from a scheduler that someone would service my home the next day and that I did not need to be at home as they would only treat the outside. When I tried to call back, a message stated that they were closed for the day. Fortunately, I was home on the day that the technician came. My receipt clearly has a preprinted message stating that "customer must be home each serve". Hopefully, this won't happen again because I'm happy with the service that I've received so far. read more