I used Goin' Postal in Lakeland for an expedited shipping service on March 2026 paying $135 for…read morenext-day delivery of important documents. Unfortunately, the package was never delivered due to an issue with the address formatting. I contacted the store for assistance and to request a refund or resolution, but I was informed that no refund would be provided, and I did not receive an apology or clear explanation. I paid for a service that did not occur, and the lack of customer support and accountability was disappointing. For a service that handles time-sensitive shipments, I expected more proactive communication, verification of address details before shipping, and a willingness to resolve the situation when the service failed. I hope Goin' Postal improves its address verification processes and customer service practices so that future customers do not have the same experience.

If I have any postal needs I go here! Great service!! I…read morehave never been a fan of post office but love Goin' Postal

Call before coming I drove 40 minutes and these clowns said they can't print a shipping label for…read moreme. Headed to UPS Absolute disgrace

seems like everytime I have a package delivered from their Lakeland office the lazy driver can't…read moreseem to get out of her vehicle to knock on a door but soon as I hear her and go to the front door she than drives off and delays my package to being delivered a day later. I've made so many complaints on this same dang driver for over a year now and seems like fedex won't do crap about their lazy drivers!!!

Wanted to give a shout out to Terrie the manager at this location! She is so sweet and…read moreaccommodating and just awesome! The other workers are super nice as well, and they all help you get set up right away with whatever you need with ease- package shipping, printing, copying, and more! Pretty decent prices too, and they get things traveling very swiftly, I've used this store several times and it definitely won't be my last.

Better customer service, and experience. I come in here and…read moreI don't ship a lot so I'm not very good at doing these sort of things but I would expect this place would be pros. I guess not I went to the one on county line and I was in and out.

We mailed back our grandson's toy Jeep back to Indiana via FedEx ground. We stopped in front of…read morethe store to drop off 2 large boxes containing the parts of the Jeep. The gentleman behind the counter was very courteous and friendly. He took the smaller box in the front of the store and he told me to take the larger and heavier box to the back of the store. The boxes were huge. He was curious on what was in the boxes. I told him that it's our grandson toy Jeep that never work, he replied with a big smile and told me to take it to the Jeep dealer and get it fixed. The gentleman had a wonderful sense of humor and scanned the labels and gave us the shipping receipt. This store is the only Authorized Fed Ex store in town.

I have maintained a mailbox at this location for a period of 2 years, and was very happy until the…read morenew owner Wendy took over a few months ago. I travel full-time and fully rely on the competency of the mailbox stores in which I maintain a mailbox. I have never met the new owner Wendy or anyone in her family, including her 16 year old son. I understand that it can take a period of time to learn a new business, however, lying and withholding mail/packages, aside from being a Felony offense, especially when the mail includes medication is inexcusable. And then being self righteous and indignant when I, the paying customer, complain after having paid a great deal of money, and waiting 3 days for the Next Day delivery, only to find the medicine and mail were missing. After verifying with the pharmacy that Wendy herself had signed for the package 3 weeks prior, Wendy finally admitted to having the package. Excuses and blaming took place from Wendy, but no apologies or sentimentality. Many phone calls and text messages were sent over the course of several hours trying to get this new owner to comprehend the importance of getting me my medication. At one point the 16 year old, smart- mouthed son answered the phone and attempted to lay blame with me, the paying customer, who was 3,000, miles away. In the end, Wendy did finally send my medicine, however, she sent it 300 miles away from my location. After numerous threats and ugliness, I did finally get a refund for my troubles, but my medicine is now sitting 300 miles away and I was forced to contact my doctor and have a new prescription written and mailed to me, forcing me to spend another 8 days in a less than desirable location. Unfortunately this is not the first mistake with my mail this new owner has made. She made a mistake with the previous package as well, which I did not even tell her about. So I am of the opinion that this new owner is simply not capable of the responsibility required for this type of business. A word to the wise, if you must rely on a mail box store to send you your mail, do not rely on this one.

SO UNPROFESSIONAL! Upon arriving, there was no one in the front of store but a young man was…read moreLITERALLY laying on the back counter talking to another employee in the back. I stood at the counter for a couple of minutes before I said, "excuse me?" The young man sighed and said "wassup", never coming to the front. When requesting a notary, I was told that there "wasn't anybody here for that, try back tomorrow." When I asked if I could schedule, I was told "we don't do that". Every answer was "I don't know." I've never gotten good service at this location, but this was atrocious.

This location is definitely a hit or miss.. just depends who's working that day and during what…read moretime you visit. This time it was two older ladies.. one of the ladies was fast and efficient.. the other lady was slow and charging for every single thing... so that's another thing that's kinda annoying.. there's never consistency at this location. I'd still come back because it's the only location on the north side of Lakeland

I can't say how awesome the staff is here! My elderly mother had estate documents that needed to be…read morenotarized and then signed by two witnesses. It was a Saturday and one of our banks only had one witness available while our other bank doesn't permit their employees to notarize wills or estates. One of the banks recommended the UPS store so we gave them a try. Twenty minutes later and we were out the door with all six documents properly serviced. Such a great experience! Thank you so very much! You've definitely earned a repeat customer.

Love this new location. It is behind the Tastee Treat. Extremely friendly customer service. They…read moregave me a dolly for my heavy boxes, and helped me bring them inside. It's clean, very efficient and a great location. They offer all the regular services of a UPS Store.

Man, there are some serious horror stories about this particular FedEx Center. Freaking Google maps…read moresent me here when I was planning to go to the one right off the I-4 for a Spectrum drop off / shipping return. I was already on the toll road and committed once I realized it. Anyhow, we were in and out quickly and the service was fine. If our $1,200 return does not show up I will update this review. I have never had a need for any other services with FedEx, so I can't make a judgement on printing, etc.

Samantha was awesome! She stood with me and helped me organize my files, made prints for me, and…read moreeven printed me an extra cover page when I creased the one I was putting together at the counter. Thank you for all your help! :)

Honestly I will pick stopping at a UPS store over the post office anyyy day. UPS is usually always…read moresuch a better and quicker experience. This store has been good- the workers are nice and really helpful and it's kind of hidden so I feel like it's not as busy as some of the other locations in town. Taking any Amazon returns here is so easy you don't even have to talk to a worker anymore, you can just check in on the computer and off you go. And if you do need to send a package it's still so much better here. The only upside to USPS are the nice boxes you can get there but to me it's still more worth it to come here. And they do have limited hours of open time on the weekends which is nice if you work full time during the week like me!

I usually drop off Amazon packages and return items at this location recently. The UPS Store on…read moreSocrum Loop is closer to me, but their customer service leaves much to be desired (ie. it sucks). Always a pleasant face ‍ to greet you when you enter. You can tell when employees aren't disgruntled and taking it out on you, this place isn't that. I'll keep using this UPS Store for my shipping needs.