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    Altered Power

    5.0 (1 review)
    Closed • 8:00 am - 5:00 pm

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    6 years ago

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    Chesapeake Electric

    Chesapeake Electric

    (74 reviews)

    This was the most uncomfortable experience of my life. There is nothing scarier and weirder than a…read moreman who will not take no for an answer. I was charged $2807 to replace 6 outlets. Incredibly overpriced in my opinion along with other electrician company I contacted. But honestly that wasn't the main issue. This was maybe the most annoying and oddest consultation of my life. From the very beginning I was being very clear that I only wanted my outlets replaced, nothing else. I reiterated this verbally in person. The technician, kept on trying to sell me a membership and additional services. I would say "I just want my outlets fixed" and then he would completely ignore me and go on to sell me about replacing the circuits. This happened over and over again. I would say "please I don't want this service" and then he would just go right back to other services. I actually couldn't believe what was happening. I was incredibly uncomfortable the entire time. For the 4th time, I was again very direct in not wanting any additional work. I literally said "I do not care for anything but the outlets". But he just didn't care and kept going for 15 minutes about working on my panel. Like oh my god, what is happening. It was additionally rude when I told him I was on a time crunch but then he still spent 30-40 mins creating an additional 4 quotes for the work that I insisted I didn't want. They straight up did not care about me and what I wanted. He kept saying I'm the top priority while also completely disregarding what I do not want. If a customer tells you to stop, please stop. I was incredibly upfront with the services that I wanted but this guy was on a mission to charge me $9356. I ultimately didn't continue with this company and reached out to another one who did the work for $300, which was the quote I also received from other electricians in the area. I truly do not know how they justify charging $2807 for only 6 outlets. Listen to the other reviewers. I had the same experience of the worker just looking for upgrades rather than what I called for. He spent nearly 20 minutes analyzing my electrical panels to see where he can charge me additional services after I just told him I only want the outlets. Stop trying to phrase this is for your customers when you blatantly ignore their needs and wants. This was such a weird experience and I lost $89 for the dispatch fee.

    I contacted Chesapeake Electric after the outlets and switches on one circuit in my home stopped…read moreworking. The technicians arrived as scheduled, acted professionally, and explained that the outlets on the circuit had not been pigtailed when the home was originally wired. They identified separated wiring and signs of overheating in some locations, including burned drywall behind certain outlet covers. I initially paid an $85 service fee and then more than $500 for a more extensive assessment. After that assessment, I was given an estimate exceeding $2,500 to address approximately 10 outlets and switches on the circuit. I was told that the entire circuit needed to be corrected and that they could not determine which individual outlets were causing the problem. When I asked whether only the damaged locations could be repaired, I was told that was not an option. After I paid a deposit toward the proposed work, the technicians disconnected and capped three affected outlets and restored power to the remainder of the circuit. This raised questions for me about why the entire circuit had initially been presented as needing immediate repair. When I asked about repairing only those three locations, I was quoted more than $500 per location. Whole-home premium surge protection and service-plan memberships were also recommended. By coincidence, another electrician was working at a neighboring home that day. He identified himself as a master electrician, inspected the issue, and gave me a different professional opinion. He told me that the entire circuit did not need to be replaced. In his assessment, the three affected locations needed repair and the remaining outlets on the circuit could be pigtailed. He estimated approximately $700 for the work. I then contacted Chesapeake Electric's office and asked to cancel the deposit. The manager listened to my concerns, spoke with the technicians, and called me back. He explained the company's reasoning and said the broader electrical work could be beneficial if the home were inspected in the future. However, that explanation did not resolve my concerns about the difference in the proposed scope and pricing. I also received appointment and follow-up text messages from someone identifying himself as "Mike." Based on the wording and interaction, the messages appeared to be generated through an automated or artificial-intelligence service. However, the messages did not disclose that I might be communicating with AI rather than a real employee. I found that confusing and uncomfortable. In my opinion, customers should be clearly informed when appointment scheduling or follow-up communications are being handled by an automated AI system. Although the technicians were courteous and professional while at my home, I was not comfortable proceeding after receiving such a substantially different assessment and estimate from another electrician. Based on my experience, I strongly recommend obtaining at least one independent second opinion before approving costly electrical work, memberships, or additional services.

    KV Electric

    KV Electric

    (7 reviews)

    When we decided to renovate our car wash in Aberdeen MD, we knew we needed a reliable electrical…read morecontractor to ensure the project went smoothly. After some research, we chose KV Electric, and I can confidently say it was one of the best decisions we made. From the initial consultation to the final touches, the service we received from Ken, Brooke and the entire KV team was nothing short of excellent. From the moment we reached out to KV Electric, Ken and Brooke demonstrated a high level of professionalism and responsiveness. They took the time to understand our vision for the renovation and provided valuable insights that helped us refine our plans. Their willingness to listen and adapt to our needs made the entire process feel collaborative rather than transactional. This personal touch set the stage for a successful partnership. During the renovation, Ken's team was incredibly efficient. They arrived on time each day and worked diligently to ensure that every aspect of the electrical installation was handled expertly. Their attention to detail was impressive; they didn't just meet the standards but consistently exceeded them. Whether it was upgrading the lighting to improve visibility or ensuring that all safety protocols were strictly followed, their commitment to quality was evident in every task they undertook. Communication was another strong suit of KV Electric. Ken and Brooke kept us informed at every stage of the renovation. They provided regular updates on progress, addressed any concerns we had promptly, and were always available for questions. This transparency not only kept us in the loop but also gave us peace of mind knowing that we were in capable hands. Their ability to communicate effectively made the renovation process far less stressful than we had anticipated. Moreover, the final results of the renovation speak volumes about KV Electric's expertise. The upgraded electrical systems have made our car wash more efficient, and enhances the overall customer experience. We've already received positive feedback from our clients about the changes, and we attribute a significant part of that success to Team's hard work and dedication. They transformed our vision into reality, and we couldn't be happier with the outcome. In conclusion, if you're looking for a reliable and skilled electrical contractor for your renovation project, I wholeheartedly recommend KV Electric. Ken and his team provided us with exceptional service, professionalism, and a commitment to quality that is rare to find. Our car wash has never looked better, and we owe a large part of that to their expertise. Thank you, KV Electric, for making our renovation a resounding success!

    I used this contractor for a new construction project. and while the work passed county…read moreinspections, the finishing of things was what left much to be desired. Kevin and his dad are personable and professional in communication, and although w some delay, always responded to my inquiries. The last part of the project took them a good month to finish and several calls to remind them of that part. Problem is: a year after all is done the GFCI outlets in the house keep tripping at all times, random times. This morning no outlet in the kitchen works...no toaster, no coffee maker. As soo. As I turn them on, they trip. Tried 4 different devices: electric water kettle, toaster, toaster oven and dishwasher. Nothing. About 10 month ago they came to check on the situation (after weeks of calls) and not only they said all was ok, they tracked mud on my new main bedroom carpet. Additional Emails and calls have been ignored. December 2nd 2023.

    CDS Home Services - CDS Electric Company Logo

    CDS Home Services

    (19 reviews)

    I called because of an issue after a bad storm. I was told that someone would call me back. But…read morealmost a week later, no one has returned my call. My previous experience wasn't great either, but I have now decided that their lack luster customer service and required payment to ANDREWS ELECTRICAL is not to my liking, so I'm looking elsewhere to spend my money.

    Won't service Generac generators that they didn't originally install! Really?!?!…read more I found CDS on the Generac website as one of the local authorized service providers for Generac. We have a large whole-house Generac unit for the house we recently bought and I called CDS to set up the annual maintenance. However, from the very first words out of her mouth, the rude, snappy, and curt receptionist who took my call lost the business for CDS. Her negative tone and apparent unwillingness to do the basics of her job continued to decline over the next five minutes of that call. I gave her the model and serial number of our unit and she said it was too old to look up. I told her the date on the unit was 2006, and she said our 2006 generator was likely too old to be serviced...Ha!!...and her tone further worsened when she asked if CDS had installed it originally. We bought the house last year--how would I know who installed it nearly 20 years ago? What service company worth its salt would refuse to work on their designated brand just because they had not done the original install. In sharp contrast to this disappointing call, I then called A-to-Z Contracting and provided the same model and serial number, they looked it up in an instant and told me what a great unit I had. A-to-Z scheduled a service call right then at a cost for the annual full service that was less than CDS. I Wonder if the owner of CDS knows how much business this salty employee is costing them? Recommend you stay away from CDS--what other areas are they cutting corners on if their first line interface with the customer is such a poorly managed employee?

    Altered Power - generatorinstallrepair - Updated September 2026

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