I meant to keep this short, but Ozzy Osbourne just passed away, and I came into your shop hoping…read morefor a little distraction--what I got was quite the opposite. So, story time. Should've gone for another tattoo instead. But I digress.
This was my third and final visit. Each time I've come in, it's been clear I'm not welcome--neither I nor my money, apparently. My first visit was after dinner at Santa Rita, my usual post-work go-to. I'd been curious about your boutique--since you can't see into the store from the street--and I'm not one to judge a book by its cover (a little something I suggest we all try). I was completely ignored by the cashier, but I brushed it off.
The second time, I brought a friend. While your clothing isn't quite my style, I'd noticed a few charming pieces and thought she might enjoy them. Someone did come outside to greet us and mention more items inside, which was a refreshing change. My friend even returned on her own later and had a good experience.
Today, I stopped in again--not for myself, but because I have a sparkly, pink-loving, Kendra Scott-type friend with a birthday coming up, and your store felt like the perfect match. Once again, I came in after work and was met with a flat, unbothered "hi..." from the girl in the green dress, who immediately turned back to her conversation with the woman behind the counter. I browsed quietly, giving the benefit of the doubt--again--while they carried on, clearly uninterested.
Another woman walked in and was promptly helped--likely because she matched the aesthetic. I, in contrast, was overlooked entirely. When I walked out, the same girl, parked in front of the counter like an immobile house pet with selective vision, actively avoided eye contact and said nothing. No goodbye, no thanks, not even a glance. Message received.
Maybe it was the tattoos. Maybe the black clothing. Maybe just the assumption that I wouldn't be spending anything. Wild, considering I had every reason to judge her in that pretend "old money" dress--but didn't, and that's beside the point.
You've lost a customer, and the referrals I was more than happy to send your way (most of which do actually fit your aesthetic).
Still, I genuinely hope the shop survives--though with a hidden location, zero visibility from the street, and an overwhelming number of sale tags (which tracks--$50 for matches?), I wouldn't bet on it.
Signed,
Less impressed with you than you clearly were with me.
P.S.
While it's disheartening, it is not at all surprising to see other reviews echoing the same complaint: poor, unwelcoming service. You can defend your staff's "intentions" all day, but in the real world, actions are what matter. Do better, babes. Longevity doesn't mean relevance--it just means someone's still footing the bill.
