I can't say enough good things about Alta Sierra Pools! Jeff is not only professional and dependable, but he also has an incredible depth of knowledge about pools and pool systems -- I honestly think he can fix anything. I've worked with three other pool companies in the past, and none of them even come close to the quality and care Jeff provides. He explains things clearly, does the job right the first time, and always shows up when he says he will. I feel so lucky to have found Alta Sierra Pools, and I will absolutely call them anytime I have an issue. read more

We had an issue with a leak in our pool filter. The owner Jeff came out to do the repair along with one of his employees. Jeff is HANDS DOWN the most knowledgeable person we have ever had service our pool. We've had several pool contractors look at the pool equipment since we initially moved in and none of them were able to identify another issue we had with the pump overheating. Two problems fixed. He also provided some great guidance on the best timer set up for our specific pool since we have so much direct sunlight baking on our equipment. He went above and beyond and we will definitely be calling them with our future pool needs. Friendly guy, great service 10/10. read more

I currently use Alta Sierra, and I appreciate their service! + they look after my pool and hot tub well + they're on top of maintenance + great communication from the owner, Jeff + a pleasure to work with + knowledgeable but explain things in terms I understand read more

Worst pool service provider ever! And the service technician (really generous with the title) said I was rude, first thing he said was, "what's the problem"?! This is the message I sent to there office, which never called me back either. "your service guy Jeff just hung up on me. I called him to ask why he was not going to troubleshoot my pool and he got upset and started yelling. He said, what's the problem?! The tenant said it was cool! I said it's not cool. I said, I'm the owner and I'm asking why cant you service today? He said, why did you have me call the tenant then?! I said, because he lives there to coordinate time and that someone is home! Then he hung up on me." DO NOT USE ALTA SIERRA! Terrible customer service! read more

Pretended that they could do a job and said okay, give me your info and I will get back to you. Waited two days and called back. Misty BS'd about the job and said they couldn't help us. She was mistaken about what the job entailed and I tried to explain it to her (we were going through our Home Insurance company, but chose to find our own vendor and not go with theirs). She says, Okay, let me put you on hold and hung up. Such great customer service, right? Just be upfront from the beginning. You've been warned! read more

My pool guy, Matt Newton is awesome. He has such a great work ethic and actually cares about his customers . He works hard, and always has a friendly demeanor. read more

Professional, fantastic service based company w quick diagnostic and solution providing suggestions. This is a company that does what they say they're going to do in a timely manner and trust me, I have a difficult pool (it's not cookie cutter - ie. natural design, faux rocked landscaped pool w loads of surrounding trees) so given that, I appreciate a company willing to be straight up honest when quoting here's the work involved, here's the cost and here are alternative options. After using several pool services who just want to test water, brush, and go (leaving me to spend time finishing what they don't do) I appreciate a company and an Owner who understands what it takes to get my pool to operate 24x7 w little involvement on my end. Alta Sierra also uncovered and solved prior pool companies used half a***d service (dangerous electrical pool equipment work) - since using Alta Sierra's services, not only is my pool looking amazing, my equipment operates efficiently and my faith has been restored in family -operated businesses. Great Value, Great Customer Service (billing options are fantastic), and professional. read more

We have had this pool service for years and have up until recently, had wonderful service. In the last couple of weeks we were assigned a new person to service and clean the pool. He was terrible and skipped many steps that were supposed to be in the service that we have paid for. After seeing that the pool was not cleaned and the filters were still filled with leaves and other types of debris, I spoke with the employee and asked if he was going to finish with the cleaning? He replied that he was finished and was done for the day. I again asked him to please finish cleaning and after some reluctance he agreed to finish what we were paying him for. This poor performance continued for a few more weeks until the service was so bad, I needed to call the owner to complain of the issues that I was having with the latest pool person under his employment. It was at this point that I knew the service needed to be terminated. The owner instead of trying to fix the problem or have a new employee assigned to my pool, started getting mad at me for making the complaints in regards to his employees poor service. He actually recommended that I find another pool service company that would fit my personal needs and attention. I was beyond shocked and appalled at the rudeness and uncouth behavior of the owner. This is a company that we have used for many years and have referred to countless numbers of friends and family members. The owner understands nothing about customer service, how to hire competent employees and most of all how to treat loyal and long time customers. I implore everyone to avoid this terrible service and seek your pool needs elsewhere. I would give zero stars if it were an option. read more

They never answer the phone. Called and left three messages over three days. Still haven't gotten a call back.

I called up just for an estimate and got a lecture about all the reasons I should pay $150/Mo for such superior service that is 2X the normal price. I used to build pools and I know about all the "vitamins and minerals" the pool needs. Dear owner you do not need to challenge my intelligence on a bid question remember................... ( You asked me if I thought it was too high ) When I answered you get mad and rude with me --- I'm glad you are far away....People like you "WORRY" me, Too angry... Need to chill, or not ask for an opinion read more

We've used this company for over a year. For the first 6 months or so they were great. Unfortunately after that they went very downhill. There were several times where they wouldn't show up that week with no warning or mention of it unless we brought it up. They also went several weeks without doing the full cleaning we paid for, often doing 1/2 or less of the job. Today the new employee they sent in place of our normal pool servicer threatened to harm my puppy. Needless to say, we've cancelled services immediately. You can do much better than this 3-star, poorly managed company. read more

I lucked into choosing Alta Sierra through my home warranty provider went my pump failed. They came out and replaced it right away no problem. Later that day a couple items popped up, and Jeff called me after hours to help me troubleshoot it, and then came out the following day to fix the issue. As a business owner, I really appreciated how these guys treated us. I would 100% recommend them. Keep in mind, that a lot of the negative reviews on Yelp come from people who are "out there" to begin with. Hope this helps if you're trying to make a decision! read more

Dont do it. The owner doesn't understand that customer's pay the bill and keep his business running. He doesn't talk to people properly and he overcharges for bad service. read more

I can't say enough good stuff about him and his team. VERY TALENTED and Honest, Hardworking family team. Jeff came out and he is like a pool contractor engineer. He spends the time and really cares about the items he touches. Very reasonably priced too. Thank you for your services!! read more

I have been using the Alta Sierra Pools Service since 2015, the previous owners used them, I just continued to keep them on since I liked Boe. At first, I didn't have any complaints until dealing with Jeff became unavoidable. I made a point to only speak with Boe or Misty as they were the only ones that spoke to me in a respectful and professional manner. The conversations with Jeff left me frustrated and upset every time. The final straw was that I had my landscaper dig up the ground since there was an obvious leak, he assumed it was an irrigation leak and proceeded to find the pipe that was leaking. It happened to be a pipe that went to the pool, so he called to inform me. I then called Misty, to get a return call from Jeff instead. I explained the situation and he said I was lucky that the landscaper dug to the pipe since he would have charged me $600.00 for it. My landscaper didn't even feel the digging was worth charging me. I then authorized him to go fix the pipe and told him my landscaper will return the dirt. I got a statement for $600.00 for "digging to pipe" charged to my bank account even after I asked him to remove it. I complained to him, and he just said it was for digging more...yet there was only the one pipe. I started looking for a new pool company after that. Shortly after I started looking, I get a text from Jeff saying I had to replace a piece of equipment and what he was going to charge for the repair. I asked him to break down the charges as the part was only $60.00 online and he wanted to charge me $120.00. Reluctantly he said that $70.00 was for the part, $20.00 for the tax, and labor and the remaining $30.00 was for his profit...more than the labor and tax. I no longer have trust in this company or Jeff the owner. I will miss Boe. I will not miss the costly and questionable repairs constantly needed nor the disrespectful demeanor of Jeff. read more

Well, Jeff was great with dealing with the plugged pipe and showing me the right way of closing the filter. But, he told me to order the wrong replacement cartridges for the filter and did not return my call when I called to tell him about that. Follow up could be improved on. read more

Alta Sierra had been servicing the pool in the house I just bought for "a decade" and charging the previous owner $155 per month. Before I hired any pool service I caught a tech behind the controls, on the phone, in front of a drained spa. According to the previous tenants and owner, the spa had never been empty before this occasion - and certainly had not been empty during the week or two I'd personally observed it. Pretty sure the Alta Sierra tech - either maliciously or through ineptitude - broke the system. When questioned, the owner (Jeff) literally yelled at me only changing his tune when I said I wanted to buy his service. Meeting Jeff a few days later, he was quite condescending while explaining how to use the system then quoted me an exorbitant price to fix this newfound problem with the spa valves. Later, we found out that the pool had "a lot" of chlorine and little to no salt. I had to wonder how a company could be the sole servicer on a pool for a decade and not notice a broken valve, a draining spa, or too much chlorine - and charge double what I pay now. The choice was easy - no to Alta Sierra. read more

We were assigned to Alta Sierra by our home warranty company after crappy response and back and forth from another company. They responded the next day, made the appointment for the following week and gave us a 30 minute window vs. Multiple hours from other companies. That day, the guy called to say he was running 10 minutes late and within the 10, he arrived. He was initially a little grumpy about our old pool equipment, but I think he realized we didn't have a clue since we are new pool owners and softened up, plus the office said he was very busy. He ended up reviving our ancient pool heater and replacing our spa blower same day. Both are working great! He even went the extra mile to label and explain our equipment and pipes and inspect and advise me on some repairs that aren't covered by the warranty. Very nice after our previous attempts with someone else. We will use them again. read more

Alta Sierra was assigned to us by our home warranty company. We had three other poor visits by other contractors that led to some big issues. Jeff rolled in, he was very personable and listened to what we had experienced. Unlike the prior contractors, he could easily see the problem and got right to it. We were now going to need a new pump because of the poor "fix". He knew what questions to ask from our home warranty company, and was able to have everything covered. Everything looks great and our pool maintenance guys have commented on how nicely the work was done and how he leaned it up and did it the right way! I feel like he made every effort to make things happen in a timely manner and just in time for Mother's Day and my wife's birthday, a few days after. Jeff really stepped up knowing all this in spite of the short time frame. Also, I had him do some other things while he was here that are not covered and he was very reasonably priced and unquestionably straightforward and honest. Very highly recommended!!! read more

They have failed to return 4 calls by me to get home warranty work done. Very very very poor customer service. I can only imagine how incompetent the people that do the repairs are...really bad! BAD! BAD! read more

Called on Tuesday spoke to Jeff. Said he'd be out on Thursday 830-930. Thursday morning came and went with no one from Alta Sierra. Called, and got the office so left a message. Didn't return my call, but I thought maybe I had misunderstood and they were coming on Friday. Friday morning came and went with no one from Alta Sierra. =( read more

We've used Alta Sierra pool service for years now, and expected to have great customer service throughout, and that is far from true until we began to experience issues with our pool. I don't blame Alta Sierra pool service for the faulty parts, but their professionalism is what was terrible. Trying to get ahold of them, is quite the task. They don't answer their phone nor do they bother to give a call back on time. We were expecting a call this past sunday, got nothing. Same thing happened on monday, but my mom called 3 times to different phone numbers supplied. No answer. Today, we finally get a call and I notified Jeff (The man who called) that we have already switched our pool service. It's not the first time that we have had issues with contacting them but it is so disappointing that giving a phone call has become so difficult. Plus, Jeff clearly had an attitude when I brought up the issues and did not admit their faults but instead try and blame us for our incompetence because we tried to get our lights addressed again as we had them looked at years ago by them but he was supposed to call us and he never did. But instead of apologizing he said he did call us and sent us an estimate. If that happened, we wouldn't have been in this situation in the first place. PLEASE reconsider using this company, they used to be a great company but they have taken a STEEP downturn. If you're reading this Jeff, my family is terribly disappointed in your service. read more

Jeff has been at my home on a few occasions to assist me with my pool heater and dirty pool (flooded back yard) and has always been professional and saved me money ( repaired heater when I thought it may have needed replacement) I've been very pleased with the end result! read more

We contacted Alta Sierra Pool Service for a diagnosis and repair of a waterfall pump at our second home in Newcastle. Jeff got back to us within minutes of our first contact, even during the height of pool season. He came out the next day, and had the repair completed within a few days after that. Instead of selling us a new pump, Jeff located the problem and recommended replacing just the malfunctioning motor. Then he saved us money by suggesting a slightly smaller unit that still did the job more than adequately. He was pleasant to work with, prompt, kept his word, and explained things well. His rates were affordable and he was very professional. Highly recommended. read more

I called another pool service to repair my pool & hot tub heater. They told me the unit was to old and could not be repaired. I decided to get another opinion and called Alta. they diagnosed the problem over the phone showed up two days later with the parts and fixed the heater. That saved me over $2,700.00 for the price of a new heater. I would highly recommend Alta. read more

I had another pool service come out and immediately recommend a new pool pump motor with out even looking at the new motor we had installed just 3 years prior. Stating the motor was dead and could not be fixed. I called Alta Sierra Pool for an additional quote on a new motor. Alta Sierra Pool had a break in their scheduled appointments and came out to take a look shortly after I called. They were able to fix the motor with a simple part replacement, fixed a leak in the pipe and took the time to explain to me the working parts of the pool and showed me how to reset the time. Great service. read more