Teeth and fingers are never a good thing, unless, those fingers are from Dr. Mccaffrey or Dr…read more Angela. Your teeth want to meet those fingers because those fingers will make your teeth shine! BMD (Burleson Modern Dentistry) has a professional staff with a calm approach to taking care of all your oral needs. Tooth needs gone? Teeth need straightened? General check up? Shoot, this place is the place. They will get you scheduled, checked in, checked on, and out the door with a healthier mouth.

I would first like to say that I was very satisfied with my initial visit to your office. From the…read moremoment I arrived, the staff was welcoming, professional, and made me feel comfortable. My cleaning and exam were thorough, and I left feeling confident that my concerns were being taken seriously. Unfortunately, my experience following that appointment, specifically regarding the referral to the periodontist, left me feeling disappointed and frustrated. For that reason, I feel it is important to share my experience and the concerns I have about the referral process. I am writing to formally express my dissatisfaction with the referral process and my experience during my recent periodontal consultation. During my exam and cleaning, I discussed my concern regarding an open embrasure (black triangle) with my dentist. Based on that conversation, I was referred to a periodontist to discuss a gum graft as a possible solution. I scheduled the appointment and took time out of my day because I trusted that this referral was appropriate for my condition. At the consultation, the periodontist briefly examined the area, asked what my primary concern was, and after I explained that it was the embrasure, immediately stated that a gum graft would not correct an embrasure. He then said the general dentist would need to discuss restorative options such as a veneer or crown instead. After the appointment, I was told I owed a consultation fee. I questioned why I was being charged for a consultation regarding a treatment that the specialist immediately determined would not address my concern. I was then told the consultation was also intended to determine whether I was a candidate for a veneer or crown. That explanation does not align with the reason I was given for the referral. I was referred specifically to discuss a gum graft-not to obtain clearance for a veneer or crown. My concern is not that specialists charge consultation fees. My concern is that I was referred for a treatment that the specialist determined almost immediately was not an appropriate option for the condition I was referred to discuss. This resulted in an unnecessary appointment, wasted time, and an attempt to charge me for a consultation that, in my opinion, should never have been necessary if the appropriate evaluation had been completed before the referral. For that reason, I declined to pay the consultation fee. I don't believe that I should be financially responsible for a referral that appears to have been inappropriate from the outset. I am requesting a clear explanation as to why I was referred for a gum graft consultation when the specialist determined almost immediately that a gum graft would not resolve my primary concern. I also ask that your office review the referral process to help prevent other patients from experiencing the same situation.

Dr. B is an amazing dentist who listens to his patients! I have many rare conditions that most…read moredentists brush off. I explained my conditions and past experiences of dental procedures in the past, Not only did he listen he researched and understood my conditions! His calming demeanor made me feel very comfortable and I no longer feel fear going to the dentist! The office staff are always kind and caring ! Today I saw a new hygienist and she was also fantastic! Thank you all so much for all you do for your patients ! I am so pleased with the care I have received in the past two years!

As good as advertised. Wonderful group of doctors, hygienist and staff. Small town family dentist…read morecare with state of the art equipment. So much better than the volume base corporate dentist facilities. Highly recommend.

I waa looking for a new dentist and I was so excited when I found Good Faith. Not only are they…read moreright next door to our orthodontist but they also had great recommendations!The reviews did all the justice! All off the staff is amazing and welcoming from the front desk to the hygentists to the dentists. They also keep you entertained with TVs on the wall and the ceiling! We met with Dr. Cook. I really appreciated that he was thorough and nice. All his recommendations made sense it didn't feel like he was try to upsell me on services. They also offer payment plans depending on the services. Looking forward to keeping my family's smiles healthy!

I am extremely disappointed with the way I was treated by Nicole when I called to cancel an…read moreappointment. I was genuinely very sick and not well enough to come in. I was not canceling because I changed my mind or had something else to do. What makes this experience even more upsetting is that the office was working me in as an emergency because I have been having significant tooth pain. That pain is already difficult enough to deal with, and I am also concerned that it may be contributing to or worsening the migraines I have already been struggling with. When I explained that I needed to cancel because I was too sick to come in, Nicole's immediate response was to inform me that there is a $50 cancellation fee, followed by saying that she would "go ahead and waive it" for me that day. While I appreciate that the fee was waived, the way the conversation was handled felt completely lacking in compassion. There was no acknowledgment of how sick I was and no apparent concern about the tooth pain that was serious enough for the office to work me in on an emergency basis in the first place. What bothered me even more was that Nicole did not initially offer to reschedule the emergency appointment so that the tooth pain could still be addressed promptly. Considering the circumstances, I would have expected someone to say, "I'm sorry you're so sick. Let's see when we can get you back in so we can take care of that tooth." Instead, I felt like I had to be the one pushing the conversation forward while I was already sick and exhausted. I then asked whether I could simply keep my original appointment, which was not even until October. Nicole told me she would have to check whether there was availability. After checking, she offered me a morning appointment. I explained that I have to work, and she then mentioned another time after I get off work the following day. But again, there was no sense of urgency about getting me rescheduled because of the dental pain. That is what frustrated me the most. Patients are not just appointment slots, cancellation policies, or $50 fees. They are human beings, and many of them are calling a medical or dental office because they are sick, frightened, exhausted, overwhelmed, or in pain. Healthcare is one profession where compassion should never feel optional. Someone can absolutely follow office policies while still treating a patient with kindness and empathy. Unfortunately, my interaction with Nicole left me feeling that empathy was sorely lacking. When a patient who was scheduled for an emergency visit because of significant tooth pain calls to say she is too sick to come in, the response should not begin and end with a cancellation fee. There should also be some concern about getting that patient taken care of. People working directly with patients need to remember that there is a human being on the other end of the phone, and they may have no idea what that person is dealing with at that moment. A little compassion and an offer to help reschedule an urgent problem would have completely changed this interaction. Instead, I ended the call feeling more frustrated and uncared for than I did when I made it.

Had a very good experience here, staff was very friendly and respectful. Daycee was sweet and very…read morehelpful throughout my visit. Definitely will be coming back.

Terrible experience…read more I normally do not leave reviews, and I am usually willing to let a bad experience go without saying anything. However, this experience was significant enough that I feel it is important to share what happened. This was my first visit to Fort Worth Dental. No dental treatment was provided. I left the appointment without receiving the care I came in for, yet the practice still submitted a claim to my insurance. During the appointment, I was accused by the dentist Dr. Pham three separate times of drug use based on the condition of my teeth. I do not use drugs. I also do not believe the condition of my teeth was severe enough to warrant such an accusation, particularly from someone who had no knowledge of my dental history. What I found especially unprofessional and ignorant was that, after I corrected the accusation, it was repeated rather than acknowledged and moved past. As a patient, you have to trust your dental provider to listen to you, respect you, and approach your care professionally. I felt that trust was violated during my very first visit. Patients should be able to seek dental care without being subjected to unsupported accusations, particularly when those accusations are repeated after being corrected. Based on this experience, I would not recommend this practice to anyone who values being treated with basic respect, professionalism, and trust. The dentist was confidently incorrect and made the entire situation extremely unprofessional.

Chisholm Trail Dental, is my new place to go. I was looking for a dentist to go to that was more…read morecloser to home. I chose them. I called and got in the same day. I had broken a tooth, and needed to get it fixed right away. Dr. Knight, was extremely nice and professional, explained everything to me, answered all my questions. Chelsea, and Alisha, took care me at the office counter, extremely professional had everything waiting on me. Brennan (sp) comfort me while I was numbing up. Highly recommended.

My mother (age 76) saw this dentist and was told she needed major dental work replacing old crowns…read more The doctor created a plan that would have required work on almost all of her teeth. She was told they would sedate her and do it in two phases (top & bottom). She was quoted $16,000 for the first phase and then they helped my mother open a line of credit to pay for it all. Thankfully she called me before she had the work done. I took her to my trusted family dentist when she came for a visit. Our dentist took new x-rays and said that in fact NOTHING they recommended was necessary. She also reviewed all of the billing codes they quoted and found questionable billing throughout - many codes were duplicated/unnecessary. She said what they wanted to do was absolutely criminal, and she is planning to report this practice to the TX State Board of Dental Examiners. I'm disgusted that someone would take advantage of an elderly patient like this, and I'm also left wondering how many times they've done this before. Terrible.

This office is not willing to work with their customers especially for mistakes made by their…read morestaff. The manager called me the day before my appointment to inform me that they had incorrectly added my number to their appointment reminder system and they would still be charging me a cancellation fee even though I only wanted to reschedule my appointment, not cancel it. On top of that, the wait is incredibly long and the office is not kept up. The dental hygienist was nice!

Had a cracked tooth that had to be crowned. Impressed how the permanent came in early. Later…read morediscovered too much space between it & back tooth. Dr PAC saved the day by redoing the filling on the back tooth & closing that gap. I was So glad he did that‼

Amazing Dentist and Staff!! I had an emergency situation and called last minute and the Dentist had…read morealready left but came back and got me in immediately ! Sooo greatful for them!

I went there to get my wisdom teeth removed in May. My initial introduction went well, Raul was the…read moredental hygienist or assistant, he was very nice and made me feel extremely comfortable. Then I saw Dr. Lambourbe, he concluded that I would need to use their third party dentist to remove my wisdom teeth. The problems came with the "outside" dentist and his assistant that come into the office every other week for the removal. The assistants name was Olivia and she had an attitude. I wasn't sure if it was because I decline the additional services, or customer service just wasn't a priority. It was an unpleasant interaction from beginning to end. Before leaving I asked if there was ice I could use and she said I don't know this isn't my office. So when I went to the front to pay, I asked the staff and Olivia said I was just about to get it. Well, I wouldn't know because of your previous response. The paperwork I was given didn't have any signatures for the prescriptions. Then Olivia said I was just about to do that. So then that should have been done before handing me my paperwork. Then the trouble came with filling prescription. I let them know there was issue and if they could let the dentist know. 3 hours go by, no one calls, so I call back. Whoever answered the call was rude, asks me if " I'm in pain?". It was a mess. Then as time goes by I realized I was never given a follow up appointment. So I call to inquiry and the receptionist was like okay well do you notice any pain or discomfort. I said no but I wanted to make sure I was looked at and she says " Well everything is good on our end". I was so turned off. It felt like I was just a transaction, no concern for care. Would never be back or recommend a person to experience what I did.

Yes, I'm a patient there and I would recommend it your friends and family and even people that I…read moremeet

Care was efficient and everyone was extremely polite and informative. I got a cleaning and was in &…read moreout.