Never even got to sit & eat here. Don't think I ever will. First impression is the lasting impression & your Manager Sam left an unfortunate lasting impression on me before I even got a chance to taste the food. I came a little earlier than opening time not knowing if they were ready to serve however the parking concierge notified me that it was okay to go in. Upon initial walkthrough I said hi to the manager who was on the phone (assuming with a customer) & I realized how nice the place was I decided to come at a later time. Sam then put the person on hold & told him that I'd come at a later time. He then asks me "we're you trying to park bc the lady outside can give you a ticket.. we aren't even open yet" basically insinuating that I was trying to park illegally. Didn't even ask "how may I help you" or the typical "would you like to be seated". I said no I've decided to come back at a later time. I feel like I was stereotyped. The first thing he thought when he looked at me was that I was someone trying to get away with doing the wrong thing ? No.. I'm actually here to eat. I thought it was very rude & classless. & if that's the kind of service I have to look forward to, I'd rather try all the other streakhouses in Northern America before I ever spend my money here. read more

I went to Al's yesterday for a group holiday lunch. A few of my coworkers had been here and recommended the place so we booked it for our lunch. We were a large group of 20 which is hard for any server, so I figured I'd cut the place some slack on service. What I realized during lunch is that we only had 1 server for our table and she was serving other tables as well. It showed as it was slow to get drink, butter, sides, and questions answered by our waitress. Most of the dishes came out ok, minus a steak that was way underdone. I ordered the 12oz striploin. I wanted a 6 or 8 oz steak but the only choice was the filet mignon which was a 5 oz or 8 oz and way more expensive than the striploin. They had a 4oz steak on the lunch menu for $19 but that is tiny and expensive for such a small portion. The steak I had was $30 and came with a baked potato and salad. Nothing fancy here, and the meat is not seasoned, at all... not even salt or pepper. If I am to pay that much for a steak I'd like a little seasoning and a little less fat. My steak was tough to cut through since there was fat running through it. My friend next to me had the stuffed chicken and said it was nothing special and was also disappointed since it was $25 or so. Overall, I felt ripped off by this place. I won't come back and won't recommend it. For the same price you can go to the Keg or Skirt Steak and have an amazing steak and service. On a final note, the staff doesn't seem too bothered to help you if you have allergies or are celiac. I don't know if the kitchen is the same way, but I don't like chancing it and was not impressed by the server's lack of understanding. read more

The food is great and service good on a Monday night would not go there on Friday ,the upper floor was all renovated but the basement was not, so if you have problem walking,it's bad & smelly. read more

We had made reservations for 6 people at this restaurant to celibrate my parents 28th anniversary ,when we arrived, there was no record of the res.The fellow carried on and on and on and the res was found written in the next day,finally we were seated at which time there were a total of 6 people in the res the waitress being the hostess as well brought the wine list, while looking this over 2 of the 6 patrons were receiving phone call after phone call very annoying to say the least .After complaining twice to the server and then once again to management they stopped but only because they were leaving anyway.The music,the music was dreadful it created a very unsettling stay ,we ate an over cooked seafood platter almost rubber like,our steaks in stead of med well came for three of us med burnt and it took long to get the meal when we mentioned it to the server she said I'll pass it on to the cook and disappeared very quickly a short time latter she returned with a small wedge of pie with a candle in it , looked at the guests and of al things to say she said happy birthday. A very bad $349.00 exsperiance . . . to say the least ! read more

This place was horrible! my boyfriend and I ordered three appetizers to start and one of them was stuffed crab and they ended up bringing stuffed snails and I asked the waiter before i ate them that it didn't look right and asked him to clarify it was crab and then he sarcastically came back after saying it was not snails that he accidentally gave me the escargot and I ended up very sick in the parking lot and they still charged my boyfriend and I the whole bill which was 100$ and ruined my boyfriends birthday dinner. A great restaurant especially a steak house would have not charged their customers especially after making a huge mistake such as bringing the wrong dish when I asked him to clarify. not to mention it tasted horrible and sandy and I only ate two before having my boyfriend fishing the dish then learning to find out I ate snails. I was insulted and then manager was upset with me saying the whole dish shouldn't have been eaten and blamed me. read more

John took me there for my birthday this past Valentines day. We both had Rib eye and potato. We both thought the steak was way to charred on the outside. Hope you like charcoal because that's what it looked like. We both ordered our steaks medium, John's was fine but mine was bleeding all over the plate. Very grody, granted the place was packed. They were working really hard in front of the house to try and get you in and out of there as fast as possible. They did , however, remember that John mentioned it was my birthday and gave me a nice piece of their homemade chocolate cake (yumm). The decor is meh, ok lighting was too dark ( I like to see what I am eating you know) and the music is way to loud, we practically had to shout the I love You`s at each other ( it was Valentine's Day). Final word, very overpriced for what we got. I won't be back. read more

Food was amazing! Service outstanding! Where this restaurant lacks is in its atmosphere or decor it does not feel like fine dining

Service was alright but it took so long for us to get our food. We went here specifically for a good steak and were very disappointed. I got the rib steak and my boyfriend got the filet mignon. Both were SO bland and we had to add copious amounts of salt and bring some sort of flavor out of the meat. His steak was also VERY rare when we ordered medium rare. My steak was cooked medium rare. We had the crab stuffed mushrooms to start which were better but for a place advertising as a steakhouse, they really don't know how to season a steak... read more

Very disapointing meal and service. We selected the escargot as an appetizer which tasted right out of the can for $12.00. It was followed by a large white plate which consisted of a steak, medium size baked potato, 2 pieces of carrots and 1 floret of brocoli .... all for $25.00. We left wanting to head for the neerest McDonald's. To top it all off, the waitress had an unpleasant demeanor. Let's not forget to mention that the tip was automatically added to our bill. Not impressed at all and certainly will not reccomend or will be returning. read more

My daughter and I were next door having pedicures and decided to have dinner somewhere nearby so we tried Al's. After we got seated, the waitress came over and told us that my daughter's reusable water bottle that she had placed on the corner of the table needed to be put on the floor. The waitress told us that the manager was upset seeing it on the table. I am not sure how the water bottle was any worse than a purse or phone or keys but apparently in Al's, it is taboo. The food was ok, but not spectacular and it was expensive. We should have taken the water bottle and gone elsewhere. read more

Al's Steakhouse is the place to go! My boyfriend and I have enjoyed Valentine's Day, Birthday celebrations, And nights out here. The service is excellent!! If you plan to try Al's Steakhouse out, you won't be disappointed!! I must say though that I am partial to their Filet Mignon! read more

2nd time there is 3 months. 3 months ago party of 10 there to do my bachelor party dinner. I ordered the bone in rib steak, it was decent. I do a very good steak myself so it is hard to get excited for a steak out especially in Ottawa which I find is lacking in my opinion great traditional steak house options. Unknown to me several people that night had issues with their steaks as they did not want to cause issue at my event, mine as said was decent and I thought typical for what is available in Ottawa. Last night 4 of us decided to go back as it suited where we were going after. Service in the beginning was good...food came looked ok...2 people had steak burger and were not pleased right out of the gate very plain and tasteless.2 had 14oz rib steak. I ate about 2 thirds of my steak and the rest was not edible I could not get the knife through it to cut it and was left with a rather large portion of steak, probably 4 or 5oz. Another person had the same as I and close to half of his steak was uncuttable and also rare when ordered to medium. Both of us had large portions of uneaten food and seemed the service did not want to come around at that point, maybe didn't want to deal with the aftermath? again that night? After about 15 minutes of sitting waiting for someone to come by our waitress came over as we were talking stood stared at my plate and friends plate and I could see the thought process of yikes thats not good on her face then she left without a word for 10 more minutes. At this point I wanted to watch quietly how matters are handled so we sat...she came back asking about dessert and coffee..no thank you...bills? yes...was everything ok? well, as you can see a lot of steak not eaten by both of us..unfortunately not the best...oh...I will ask Sammy to come over (owner)? nobody came...bill comes...pay.. I ask is somebody coming to see us....Sammy happened to be walking by and I asked are you Sammy...yes...is there a reason she brought this to your attention and you aren't interested in the feedback? Excuses start right out of the gate...I had to stop him..no thank you Im not interested in excuses as your method for dealing with this...you need to be asking us about the issue but we are past that now...you have lost 4 customers for good....people..really dont bother go somewhere else...terrible experience! read more

The food is amazing here! I have never had a better steak in my life. I went on Friday night which was a busy night but I got seated very quickly my food didn't take long to come and it was perfect. The hostess and waiter were very friendly the atmosphere of the restaurant was great - I would recommend for sure! read more

You know when 5 people go out to spend that kind of money for an evening the last think they want behind them is two crying children which is what happened to us on Saturday 27, December 2014. We work hard all year and when we go out for fine dining that is not what we bargained for. I can dine with demanding crying children at home. The food was a 4 star the waitress was a 5 star she tried to make the situation better but that was not a pleasant evening when a group spends over $500. My advice to all is to make sure if you decide to go to Al's Steakhouse is to ask that you not be seated near children although I don't know were that could be, out of earshot, in the restaurant. read more

I hadn't been to Al's for a very long time and I had forgotten how good it could be. It is definitely old school and old style and that's a good thing. My escargot appetizer was excellent, the salad and dressing as good as I remembered and my filet mignon fork tender and cooked to perfection as ordered. The service was friendly, attentive and non-intrusive. A thoroughly enjoyable evening. I plan to go back. Why did I wait so long? read more

Went to the recently re-opened Al's Steakhouse. I could not have been more disappointed. Although the decor is much improved, the food was terrible. Ordered the New York (ridiculously overpriced) which was grisly, and underseasoned. Ordered a side of mashed potatoes which arrived cold and dry. Asked for new a order (they were more than happy to get me another one!), only for them to be served cold again. When I mentioned this to the manager, he told me to stick my finger in the middle as the warming method they use (some sort of steam bath) doesn't heat up the food evenly. I actually laughed out loud as such as absurd thing to say to a customer. As i was with friends, i really didn't want to "start something", but the surrealness of the experience left me wondering how they stay in business. Only good thing i can say is that our waitress was great, and the wine was reasonably priced. Bad, bad, bad, bad food. No excuses. read more