We used Capell's to put in new carpet and laminate. They were extremely friendly. I love that they…read moreare local and family run. We wanted to match a laminate that we had previously put in and even though they didn't have it in stock, they helped us locate it and put it in so it matched perfectly. Prices were competitive. They were timely and had great follow up. We felt very well taken care of.

Removed carpets out of 3 bedrooms and stairs. Matched a 10 year old engineered wood floors…read moreperfectly. Installed perfectly. Crew as very professional, efficient, and friendly. Accomplished as promised in a day and a half. Cleaned up well after themselves. Loved the whole experience ! Will use them again for sure

Looking to refloor one room. I realize this is a small job but the salesman did everything except…read moreyawn while taking me around the store. No calculator, little interest. When I tried to get a rough estimate he tried doing the figures in his head but couldn't, then said, "Oh, my brain! Sorry, it's been a crazy day!" Then just picked an amount of the air. That was weird since mine was the only car in the parking lot. OK, I used to train customer service at a hospital so I am very tuned into the service I am given as a customer. You having a "crazy day" is not my problem. Walk a mile in my shoes. Terrible service in a completely empty store. I should have been treated a little better. Oh, and next time, put your dog down and quit carrying him around like he is your security blanket while trying to make a sale. Good grief!

We used Great floors to replace carpet in a home we bought. They did a great job!! On time and…read moreinstallation was professional. Looks great!

I accompanied my mother to IFS to start the process researching flooring options. We mainly dealt…read morewith Jennifer, but Katie also lent her expertise to answering our questions. Both ladies were knowledgeable and kind. They were attentive but not at all high pressure salespeople. We went to Great Floors later in the day to continue our research. Our experience there could not have been more different. The salesman was dismissive and rude. He then left us to look at the displays and never checked on us again. Great Floors had a larger selection, but most of displays lacked pricing information and no person there to answer our questions. We were the only people in the store. We haven't bought yet, but we ARE going back to IFS and working with Jennifer and Katie.

We recently replaced the 23-year-old flooring in our house. Idaho Floor Supply did an OUTSTANDING…read moreJob. It started when we met the owner Robbie. He explained what our options were and what we could expect during the remodel. The front-end staff Katy and Jenn were very helpful. They answered our phone call and kept us informed about time lines. Anthony and his crew were top-notched. Their installation was EXCELLENT. They were respectful of our house. They showed up when they were supposed to, cleaned up after themselves and helped us to store the extra pieces. As in all large projects they was a glitch. Robbie and his team recognized the problem and made it right. This is all you can ask for. I will probably never have to replace my flooring again. If I did, or if you need new flooring, you could do better than Idaho Flooring Supply.

Quick response to my request for a quote. Able to install on our timeline. Very professional. Fair…read moreprice. Love our carpet!!

We appreciated the professional and helpful staff at Factory Direct Flooring. My husband and I…read morestopped by the store because our new puppy destroyed a small section of our carpet, and we needed to replace it. Dan welcomed us and did not hesitate to help us locate a small section of carpet in his warehouse. When we are ready to replace our entire carpet, we look forward to going to Factory Direct Flooring. The store showcases a variety of carpets and flooring that will look beautiful in our home. Thank you, Dan!! We look forward to visiting your store and working with you soon.

In an era where digital presence is almost a given for businesses, the absence of a website can be…read morea glaring oversight. This was my unfortunate discovery with Bronco Carpets and Flooring, a business that seemed promising at first glance. My experience was marred not just by their digital absence but by a concerning lack of care and responsiveness to constructive feedback. I approached the business with the intention of exploring their offerings and possibly engaging their services. It was then I was assured of a website to browse through their selections and services. However, this assurance turned out to be unfounded; no website exists. This not only hampered my ability to research and understand what Bronco Carpets and Flooring could offer but also planted a seed of mistrust. When I attempted to provide constructive criticism about the importance of a digital footprint, especially in the modern marketplace, it was met with defensiveness and dismissal, interpreted as a direct diss on their operations. The experience left much to be desired. The inability to simply access a landing page or any online catalog of their products and services significantly impacted my decision-making process. In today's world, where convenience and information accessibility are key to customer engagement and satisfaction, Bronco Carpets and Flooring falls disappointingly short. The situation was further exacerbated by their reaction to feedback, which instead of being seen as an opportunity for improvement, was taken as an affront. Businesses thrive on transparency, customer service, and the willingness to adapt and grow from customer interactions. Unfortunately, my interaction with Bronco Carpets and Flooring was lacking in these areas. The misleading information about having a website, coupled with the dismissive attitude towards constructive criticism, are significant red flags for any potential customers. It's a digital age, and having at least a basic website is not just an added value but a necessity for business visibility and credibility. My hope is that this review serves as a catalyst for change, highlighting the importance of honesty, customer care, and the critical need for an online presence in today's competitive market. p.s. get a real website.

I would like to add a foot note to MIllers review. On12/29 I received a check…read morefrom Bronco carpet for the fee they charge for moving the furniture.

Needed the carpet stretch. Found this place online, sent for…read morea quote online and within 10 min Joe called. Was ready to come out to Kuna the next day but I wasn't ready so set it up for the next week. He showed up on time and did a great job. Friendly, honest and the work was exceptional. He had to cut a piece out of the carpet and patch it. You can't even tell it!

Joe was great. We had 2 small areas of carpeting that our cat had clawed up. It's a brand new house…read more& so we had leftover carpeting that could be used. Joe made the repairs and now you can't even see where the repairs were made. Thank you Joe!

I contacted Brandon at the Nampa office and he was able to find the 5 boxes of flooring we needed…read more Even though it had been discontinued. In 40 years in construction this is the best service I've received. Great service

At this point, we are very disappointed regarding a couple of issues. The sales lady, Nariah, will…read morebe nice to you, but won't disclose everything you thought you'd be getting. What you picked, it's not what you get. Quality is horrible and she avoids answering your emails and messages. I WILL NEVER DO BUSINESS WITH THEM EVER AGAIN!!! And we will follow up with legal action.

We began the research and flooring change discussion back in November of 2024. Danny- our sales…read morerep- was fast, didn't pressure us, and gave us a fair price and did so quickly. We finally went ahead and replaced the carpet with matching LVP just this week, and he made the process really easy. The hired installers did the work in about 5 hours and they were polite, efficient and did a great job. If we ever need to have more floors done, I'd contact this company without hesitation

I'm a senior citizen that recently spent 70,000 at Nampa floors…read more I was significantly overcharged by their employee in a scam , I have the evidence that my receipts were changed after purchase and their salesman falsified change order and price matches without my approval or signature and worke with the contractor to then distribute funds back to them they were working together. After reaching out to management they have admitted that their employee was fired and they have not offered any remedy in getting my overcharged back over 14,000 !

We had been looking at carpet for our TV room and decided to go with Home Depot. The salesman…read more(Darrell) was outstanding! He helped us with selection and setup a date for room measurements. The gent who measured the room was ON TIME and very professional! Little did we know that our experience was about to go down the toilet in a few weeks when it was time for installation. Romanoff Renovations is contracted by HOME DEPOT for carpet installation in my area. ROMANOFF RENOVATIONS was great initially, scheduling the installation, reminder notes, etc. until installation day when the scheduler called to tell me the installer was out with suspected COVID. I had already moved everything out of the room and put it in our living room. The scheduler sent a text that a new installer was scheduled to be at my house between 2:00-5:00 the next day...GREAT, until we waited from 2:00-5:30 and he was a NO SHOW! He finally called at 6:11pm to tell me he would be late. SERIOUSLY! Another installer was scheduled TWO DAYS LATER to show up between 11:00 and 2:00. He called at about 1:00 to say the best he could do is 4:00pm. The installer showed at 4:00 pm (alone) and did a great job (hence 2 stars) but couldn't move furniture back into the room by himself (this was part of the contract). My wife and I moved the furniture back into the room ourselves. The TAKE AWAY is DON'T ORDER ANYTHING FROM HOME DEPOT THAT REQUIRES INSTALLATION UNTIL AFTER COVID IS GONE (if at all)... This was a painful experience that no one should have to endure... I get the feeling that HOME DEPOT only sends surveys to customers who are happy... haven't seen anything yet!

I wish I could give zero stars. I placed an order for a window June 2 and gave my deposit. I've…read morebeen waiting to hear when they would be installing my window I reached out they gave me updates that it would be in August. I didn't hear anything so I reached out again September 9 only to be told that my order had been canceled. I never canceled my order! Paul with Home Depot cancelled it with out my authorization his excuse is it was a mistake. he is willing to order me another window but I need to give another deposit even though I haven't been refunded my original deposit. Needless to say I will not be going with Home Depot!