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Alpine Building Supply

2.5 (2 reviews)
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2 years ago

Great staff, always helpful, seems they have what I need every time I go down there. Best hardware store in town by far.

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6 years ago

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Skaneateles Town Square

Skaneateles Town Square

(2 reviews)

$$$

I had an absolutely horrible service encounter at this store. It was several weeks ago but still…read morebaffles and bothers me. Sorry to say this since I have been there on many occasions and it is convenient for me. I went to the paint section for some deck stain and asked the woman at the paint counter if she could mix it to cordovan blend. She asked with great irritation what I was talking about. I said that unless I am mistaken the cans of Cabot deck stain can be mixed for different colors. She walked to the other end of the counter without saying anything and then later said she is busy. So I waited for her to be less busy. While waiting I grabbed a Cabot brochure and opened the page to the color Cordovan. When she came to over I showed her what I was talking about. She did not respond again and a younger man then came over to the counter and said he would take care of me. She then literally and rudely stormed off. I made a comment to the gentleman now waiting on me that I don't know what she is so upset about. He simply put his forefinger to his lips to tell me to be quiet. I said I don't understand that reaction to me and mentioned that as a customer I would think he'd be concerned. He responded, "I don't think I need to 'mansplain' it you" I told him I was was absolutely baffled and that customer service and responsiveness is important to business owners - at least it was in my career. He said if I don't like it there I can always go somewhere else. I again was astounded that he now was suggesting I go elsewhere. In any event, I do now go elsewhere. The convenience of this location is far outweighed by the poor attitudes I encountered.

I read the below review and knew that Skaneateles Town Square Florist was exactly the place I…read moreneeded to call. I am not a big fan of the of 1 800 Flowers arrangements. I just called from Virginia and the person I spoke to was so helpful. I will use them again and again!

Ithaca Agway & True Value

Ithaca Agway & True Value

(15 reviews)

$$

I've always had great experiences at Agway. Unlike the big box stores, you don't have to wander by…read moreyourself through interminable aisles hoping to find someone who can help or direct you to the right location. The staff is friendly, and multiple times someone has taken the time to walk me through all the details of a challenging project. The garden staff is also excellent and really takes the time to help you identify the right plant. I can't think of very many Ithaca businesses where most of the staff have been working there for so long.

I've been shopping at this store for decades--back when it was True Value--and the decline since…read morethe switch to Ace is shocking. What used to be a friendly, helpful neighborhood hardware store now feels like a cold, chaotic warehouse run by people who would rather avoid customers than help them. The aisles are cluttered with stacks of products crammed so high it feels more like a storage unit than a store. Items I used to grab quickly are now scattered in bizarre places, and trying to find anything is an exhausting scavenger hunt. What makes it worse is the staff. The old team actually cared and would walk with you to the product you needed. Now, employees sit at desks, glance up as you wander around lost, and then go back to ignoring you. When you finally force yourself to ask, you get nothing but vague pointing. Heaven forbid they get up and actually show you where something is. The so-called new management is even worse. The guy running the garden department in particular has managed to turn one of the best parts of the store into a reason to never come back. Instead of listening to customers, he argues. Instead of helping, he brags about his "degree" like that's supposed to mean anything to someone who's been gardening since before he was born. It's insulting, condescending, and flat-out unprofessional. The spirit of the store is gone. The warmth, the helpfulness, the sense that this was a place you could rely on--it's all been replaced with arrogance, rudeness, and a corporate feel that has no place in Ithaca. If this is what being "Ace" means, count me out. I'll gladly take my business elsewhere.

Valu Home Centers

Valu Home Centers

(1 review)

I worked here during my medical training to pay for school loan. My nephew worked here once upon a…read moretime. My boss was Scott Maryniak he was a gracious descent boss. He would have Sunday lunches in a crockpot and we all would bring something to the table as Sunday was a day of rest technically but we had to work. So he made it fun to work there. Mr Knight was there always keeping things In Order over seeing. His smile I can still picture. Our company gave to charities make a wish and also habitat for humanity. We had things people needed from canning jars to toilets great paint great training. We had classes in areas of expertise given to us on site in a separate area to learn about plumbing painting lawn care electrical etc. we went to home base buffalo ny for some insight of new things that we would be selling as well as a sit down buffet dinner in appreciation . Now what company out there does this still and train and give you a document and passed In the training. Product knowledge is key to sell..We had excellent ppl work with us a family unit like feeling there. If we didn't have something we would tell them where to get it we would special order. Scott Maryniak made this job fuN, he was fair and listened to all of us. He kept us happy and implemented things to keep us motivated. One of our other managers, Dave, left the state left the company and came back to cortland and the company. It's all about the treatment they give and how welcoming they are to customers. They stand for their reputation and it's nice to have worked for a company that shared and cared and gave to the community. Vikki Zamay

Alpine Building Supply - buildingsupplies - Updated May 2026

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