I had just moved here from California and was looking for a one of a kind vehicle, something that…read morecould offer both utility as well as style. I found the perfect vehicle at Atlanta Motorsports - a 2010 Ford F150 Harley-Davidson edition with a little over 100,000 miles on it! I decided to buy it almost immediately and I couldn't have asked for a more smooth and satisfactory transaction. The sales staff was both professional and kind. Carla, who handled the paperwork, was very efficient and walked me through the somewhat difficult registration process, only because Georgia had just changed their entire system of registration. I highly recommend Atlanta Motorsports if you're looking for a great vehicle at a great price!

CARRIERS BEWARE! We…read moredelivered a vehicle to this dealer in mid-June. The shipment was supposed to be COD. When our driver delivered the car, the employee who accepted it said, "I'm not responsible for payments. The owner will be here tomorrow and will pay you. Don't worry." We trusted them, and our driver left. After that, they kept sending us from one person to another, saying, "Call this person, they're responsible for payment." Eventually, they stopped responding and blocked us. Today I had to drive there myself, wasting an entire day just to collect the $1,300 they owed us. Even then the manager Austin tried to avoid paying, saying "I'm not responsible for payments. The owner isn't here today. He'll pay you when he's back" Obviously I had no intention of getting up from that chair until we were paid. After a lot of unnecessary bulls***, we finally received our payment. Be careful guys if you haul for this dealer, get you $$$ up-front.

Brandy always provides excellent customer service with each appointment. She always answers all of…read moremy concerns. I am extremely satisfied each time I have scheduled a service on my SUV. I appreciate the coordination that she provided to ensure that I always have a pleasant experience. Sue A. & Syed E.

We had purchased 5 (five) vehicles from Nalley. After the attitude displayed by sales managers,…read moresalesman and the overall negative attitude towards customers or prospective buyers is now the way they operate sales and possibly service Cannot recommend this dealership or its sales and service

I've recently hit a curb outside of the auto shop…read more Luckily, I was able to get 2 of my right side tires replaced. Both tires exploded instantly during impact. The attending manager graciously assisted with driving my car into the shop. They didn't have my tires nor do they service tires. But, the manager managed to get ahold of couple tires at a neighboring location for my replacements. I didn't wait long for them to have both replaced. I think I was only at the location for about an hour or less once it was ready for pickup. I was told they usually only service their own cars that they sell. But, I'm glad they were able to assist me at the time of impact. They were my life saver!

Ron, do not walk away from these people. I have multiple horror stories after they force feed you a…read morewarranty that you can only have service at their facility, their service manager quit on them no answer from them after having my vehicle for a week, and then the nerve to charge me a diagnostic when I wanted to pick my truck up and have to a repair shop I would just pay for it myself just to avoid having to deal with them anymore. This place is a huge money laundering source and is going to catch up with them soon. Stay posted for details.

very kind service, going above and beyond for my situation. a little bit pushy about their warranty…read morebut overall seems worth it. additionally, they're eager to fix any issues that come up in the first 30 days of your purchase, free of charge! this was super helpful since i had a couple issues after i got my new camry. they're definitely committed to ensuring quality at this carmax location. totally recommend!

Writing this review solely for the care, kindness, and above and beyond customer service I received…read morefrom David. The moment I walked in to the Roswell location, David greeted me, took the time to start conversation, asked if he could be of any assistance while I looked at vehicles, and ultimately helping me in finalizing my vehicle purchase. I test drove two cars that day, David printed out and pulled up all the specs. As a young woman, he did not pressure me, but let me ask questions and take my time test driving and looking at the vehicles. I fell in love with one of the cars, but it was not four-wheel-drive and needed that. So back to the drawing board! Over the course of the following 2 1/2 weeks, David stayed in contact and helped me look for the specific vehicle in four-wheel-drive at Carmax locations across the country. I ended up finding a completely different vehicle at the Lithia Springs location and David helped me with the transfer of getting that vehicle and another that I was tentatively looking at moved over to the Roswell location so I could come in for a test drive and view the cars in person. His promptness and help was above and beyond! There was no feeling of pressuring me to just to get a car because I like it, but talking over logistics and particular needs made this an educational experience for me in a great way! I went in that day with my current vehicle, cleaned out ready to drop off to them to sell, and test drove both of these newly delivered cars. I fell in love with one that had everything I was looking for, and walked away less than two hours later with my old car being traded in and that money used as my down payment and my new vehicle being looked over and ready to hit the road! David made sure to follow up with me over the following weeks to see how I was liking the car, and if I had any questions or concerns. So in writing this review, thank you David for not being a salesman who wanted to take advantage of a young woman car shopping, but in making the experience exciting, educational, and left me feeling good about my purchase and investment in my new car!

bought a Genesis GV80 from Rick Case and couldn't be happier with the experience. I'm a pretty…read moredirect communicator -- I don't want to be sold or pressured. I want access to the cars, time to think through my options, and a fast, no-hassle buying process once I've made a decision. Kash, my sales rep, absolutely nailed it. He understood my style right away, gave me the space I wanted, and moved quickly when I was ready to buy. No games, no runaround -- just solid, respectful service. Huge shoutout as well to Matt and Gene in sales management. They helped streamline the process even further and made sure everything ran smoothly behind the scenes. What really stood out is how the entire team at Rick Case matched their sales style to my buying style -- which is the opposite of what you get at most dealerships. Highly recommend this place, especially if you appreciate a no-pressure, customer-first experience.

When I purchased my G80 I was sold on the VIP service etc with Hyundai's Luxury brand. All was good…read morein CA where I purchased the car, however since moving to GA I have received notices for two recalls. When I called Rick Case Roswell last year to schedule I was told that it would be six weeks before the first available recall service appointment. On the day of the appointment the dealership was closed due to the hurricane and I was told that I would have to wait another six weeks. Works schedules and life have interfered so this month I finally was able to schedule time off to drop the car off. When I scheduled I was told that they would have the parts for both issues and be ready to complete the work in one day. Well today was the day, dropped the car off and was told that they would be working on the two recall issues and call me later when they were done. Two and a half hours later I get the text message saying that they were done. I get a ride to the dealership and when I go pick up I was told that they only did service on one item and that they would call me when parts arrived for the second item. I say "wait, you said that you were prepared to do both items, what happened?" The service writer tells me that they have to inspect the vehicle first to determine if the car indeed needed the recall repair, and that my car DOES need it. Colossal waste of my time and they did not seem to care that it practically takes an act of congress for me to get time off. I felt dismissed, this was no where near the level of service that I was sold when I purchased my G80. The funny thing is that prior to the appointment day Rick Case Hyundai was sending messages offering to sell me a new vehicle while I'm there. I don't think that will be ever happening after my experiences with this dealership. Sorry to be so long with this review. No one at the dealership wanted to take my phone call so maybe someone there will see this and pass it along. Based on other reviews here, I kind of doubt that they will even care.

As far as dealerships go, this one is not memorable . Just a nice place, nothing splash or…read moreimpressive. Waiting area offers plenty of seating and free wifi. Service allows one to purchase parts from their website saving some $$ which is appreciated. Bit disappointed in their service hours no after office hours and more limited on weekends. "Express" oil change can take up to 1.5 hrs. Unsure how that can be classified as express....

**Honda Carland Service Department - A Cautionary Tale** (1…read morestar) On June 10, 2025, I brought my 2023 Odyssey for an idle-stop issue. What followed was a masterclass in how NOT to run a service department: **THE DIAGNOSIS DEBACLE** - 1:20 PM: Quoted $534 for a battery replacement before running any tests - 2:23 PM: Their own load test showed my battery at 958 CCA (Honda only requires 650) - 2:57 PM: Their diagnostic revealed the actual problem - a faulty battery sensor jumping from 25 to 3 m Despite their own data proving the battery was fine, they insisted on the unnecessary replacement. **THE RETALIATION** When I cited consumer protection laws and requested the correct warranty repair, Service Manager Jamie Pierce banned my entire family from future service (see attached screenshot). On June 25, Jamie admitted this ban was retaliation for "dragging us through the mud online" - except they banned us BEFORE I posted anything. **THE FINALE** After Honda Corporate intervened, their Field Technical Specialist performed a "final repair" on June 28. Three hours later, with my wife and two young children in the car, the vehicle failed again. **LESSONS LEARNED** - Always demand diagnostic data before authorizing work - Document everything (texts, emails, recordings) - Know your rights under Magnuson-Moss and state law **GEORGIA LEMON LAW INFO** If your vehicle has recurring issues: 1. No attorney needed - GA's lemon law is consumer-friendly 1. File directly with the GA Department of Law's Consumer Protection Division 1. Requirements: 3 repair attempts OR 30 days out of service for same issue 1. Remedies: Replacement vehicle or full refund including taxes/fees 1. Visit consumer.georgia.gov or call 404-651-8600 1. Keep all service records and correspondence Would I return? They've made that decision for me - my family is banned. Currently pursuing lemon law remedies with Honda Corporate. *Update: Will post outcome of arbitration*

I purchased a new Jeep Rubicon from Palmer in Roswell aprx 3 months ago. After the purchase was…read morecomplete our sales rep Tony White let us know, he was going to give us free oil changes as a courtesy for purchasing the vehicle. Now it's time to get the oil changed so I called the jeep dealership closer to my home, and they told me this "free" oil change would not be honored at their location. So, I called Tony at Palmer and he said oh yea Chrysler just pulled that deal right out from under us and we can't honor that deal either. At the end of the day it's just an oil change but be careful with what they (slippery car saleman) tell you to get you to purchase the vehicle. ALWAYS GET THE DETAILS IN WRITING!

Our jeep was making rattling noise on the back, we brought it to have is checked and fixed. turns…read moreout the glass was not well positioned. they bill us for $580 which represented 2.4 hours of work. I do not condemn them for spending 2.5 hours on such problem but on billing us $232 / hr for such a simple fix.

useless place especially the guy Chris made us wait for no use and didn't even bring the stuff he…read morewent to get never go to this place

Nalley Toyota Roswell is advertising a fake $29.99 oil change special on streaming. When you arrive…read moreto have your oil change the price will be around $100 and you will be told that you must present a physical coupon that is only mailed to specific customers. Nalley Toyota Roswell is easily the worst Toyota dealer in a crowded field of sketchy Toyota dealers but even this type of scam surprises me. With Toyotas ongoing engine issues and sketchy dealer tactics I think it's time to try another brand altogether.