I've recently hit a curb outside of the auto shop. Luckily, I was able to get 2 of my right side tires replaced. Both tires exploded instantly during impact. The attending manager graciously assisted with driving my car into the shop. They didn't have my tires nor do they service tires. But, the manager managed to get ahold of couple tires at a neighboring location for my replacements. I didn't wait long for them to have both replaced. I think I was only at the location for about an hour or less once it was ready for pickup. I was told they usually only service their own cars that they sell. But, I'm glad they were able to assist me at the time of impact. They were my life saver! read more

Gravity Autos Roswell - Coffee & Snack bar - Car Dealers Near Me - Roswell, Georgia

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Purchased my 2nd vehicle from them and can't get them reimburse me for delaminated tire and battery that rendered the car useless upon arrival. I've been waiting for months with promises but no results read more

Purchased a 2018 Mercedes-Benz S560 from this dealership on February 20. I was told there was nothing wrong with the vehicle, but the windshield was already cracked at the time of sale. The crack is allowing water into the driver assistance camera area, which is a safety concern because this vehicle requires OEM glass and proper calibration. I was told the windshield would be replaced quickly, but it has still not been repaired. The car is also showing a battery warning and shakes when braking, which raises additional safety concerns. I have attempted multiple times to resolve this directly with the dealership, including contacting corporate and filing a BBB complaint. I simply want the vehicle repaired properly with OEM parts as promised. read more

Gravity Autos Roswell - Broken windshield - Car Dealers Near Me - Roswell, Georgia

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BUYERS BEWARE YOU DO NOT WANT TO BUY A VEHICLE FROM ANY GRAVITY AUTO!!!! Sale was deceptive bought 2016 Lexus GX460 on 09/17/2024. I Live 2.5 hours away.. They failed in every aspect of sales, service and integrity!! List of lies Said the car went through a multi-point inspection and passed everything. Spoiler Over $12,000 dollars of repairs needed Said the tire pressure light was on because it needed new tires and offered me to come back to get them when I came back to get the seat handle repaired. Was told he was throwing in a dealer warranty for major systems as well as a key replacement warranty. Actuality $1,000 added to the online price but didn't mention until after paperwork and approval. I came back and got the new tires. Light was still on. Was told it should go off on it's own after driving it some. Got the seat handle replaced and the technician put a hole in the middle seat. They tried to say it was already there, but you could tell it was a fresh puncture. Then they tried to blame it on a car set. After I showed them that the car seats dimensions and design didn't align with the puncture, they agreed to fix it for me whenever I came back to Duluth. DOWC (Dealer Owned Warranty Company) warranty: going back through my paperwork I see where I was charged over $2500 dollars for the warranty and $1500 dollars for key replacement. (I don't know any key that costs $1500 dollars!) I take accountability for not going over the paperwork again but that leads me to another thing. They take all day and forever to do nothing on purpose so that you will pay less attention to detail because you are ready to go. Multi-point inspection could not have been done it would not have passed. After a year and 2 months driving less than 10,000 miles the only thing that passed inspection were the tires. Over $12,000 dollars of repairs needed 1 year and 2 months after owning the car: Check engine light comes on, I take it to the Lexus dealership, and they tell me I need a transmission rebuild. They notify the warranty company to submit a claim for repairs. It is immediately declined because, " I am within 50 miles of the Gravity auto Roswell dealerships service center" they will pay $125 towards having it towed. I get to the dealership, they clear the check engine light and tell me I must wait until it comes back on. Car is driving fine but the RPM's stays high a little longer than usual to change to the next gear. It comes back on. I drop it off to the Roswell Gravity auto service center. Thursday 3/12/26. Tuesday 3/17/26 I get a text and a phone call saying they did a multi-point inspection and gave the results. Warranty company only approved front wheel bearing replacement and that I would have to pay $514.44 for a transmission flush to see if that would repair the issue before they would pay for a transmission rebuild and to approve or decline. I approved of course what other choice did I have? The next day they call me and said they were done and that the flush repaired the issue. I scheduled to pick up that Saturday since I lived 2.5 hours away. They close early on Saturdays, so I paid in advance and he left my key at the dealership along with my paperwork. First 17 minutes of driving the car seemed ok. Then it started making a clicking noise that sounds like you putting a card in your bicycle tire while it's spinning. When we got on the highway, after acceleration when you let off of the gas the car would stall as if you were pressing the brake. Had none of these issues before taking it to them. read more

Wow, this is hilarious. I was literally at the bank signing a $25,000 check for the car when all this went down. There's no way this place is real. The professionalism is laughable. They make it painfully obvious they're desperate for your money. Look, I get that selling cars is your job, but the way they go about it? Straight-up aggressive. It honestly felt like I was texting a 13-year-old. Between the casual "bro" texts and the flood of messages pressuring me for a deposit. They're doing this to themselves. I was excited, ready to buy, check in hand... now I'm just at home laughing and reading the bad reviews I should've read in the first place. read more

Gravity Autos Roswell - Car Dealers Near Me - Roswell, Georgia

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The guys at gravity Auto are nothing but dirtbag scammers from top to bottom. From floor level sales associates to the owner of the store these people are crooks fraudsters tricksters shysters and they will do what they can to rob you of your money providing little or no value. I dealt with the salesman who tried to do some shady stuff and then he ended up getting fired and then his boss is turned around and did the exact same shady stuff selling me vehicles they did not own. These guys literally tried to sell me two different cars they did not own they did not have claim to and oh by the way those cars were actually sold at the other lots. All they were trying to do was scam me and mark up other people's products adding no value whatsoever. The one thing they did add was a considerable amount of time because it took forever to find out yeah they're trying to sell me a car they don't own. The managers Alan and Danny were completely useless and provided nothing but frustration and arguments the entire way. Honestly if you buy a car here you're going to have a bad time. There are a lot of other dealerships so just go to those. These are fraudsters tricksters whatever you want to call them they're not honest. read more

Had my eyes on a 2018 Audi A3. Came in to test drive and potentially buy and it couldn't have been an easier and smoother process. Yaz was able to work with me on my out the door price and brought it down to the exact number I'd requested. There was no pressure to buy and I was informed of everything I needed to be in order to make an educated purchase. Yaz was very professional and personable at the same time and provided the best experience I've ever had shopping for a car. Absolutely would recommend and in the future I will not hesitate to take my business here and recommend my friends do the same. Thank you Yaz, 10/10 experience! read more

Gravity Autos Roswell - Car Dealers Near Me - Roswell, Georgia

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Husband purchased 2022 Lexus from Gravity Auto Roswell 75 days ago. Still no title nor license plates from Gravity Auto Roswell. Georgia DMV will not extend the temporary tags past 60 days. Car now garaged, unable to use it. Dealer not responsive to the problem. Hiring lawyer to recoup cost of car, new tires for car, loss of use, plus legal fees. (The owner of this business is Eureka, Inc. per the Georgia Secretary of State's business license records.) read more

Wish I could leave a good review, but our experience was so bad. They seem like a quality dealership but they are scammers. We purchased a car there in May with a work order in the contract of 4 things for them to fix. Three weeks of calling with run around with nothing. After our BBB bad review ,Aaron from corporate, contacted us to get work done but they only completed 3/4 items. They just don't care to contractually complete work in legal contracts. AVOID LIKE THE PLAGUE and buy a car somewhere else. read more

Do not buy from here. Purchased a BMW. When we came back to purchase the car, we noticed the windshield was cracked! We didn't see it initially because they put a sticker over it. They did replace it. After we took the car home, the brakes have been making a very loud squeaking sound. We have taken it back to them twice now to fix the noise but it's still not fixed. read more

Under no circumstances should you ever consider buying a car from this establishment. Their warranty company is extremely poor, as we are constantly facing problems with the Range Rover we purchased from them. The car refuses to lock, the check engine light stays on, and the window and control panel still do not work properly. If you encounter similar issues after buying a vehicle from this place, I highly recommend filing a complaint with the: Federal Trade Commission at https://reportfraud.ftc.gov/ and https://consumer.georgia.gov/resolve-your-dispute The reviews on Yelp provide all the information you need from other customers. I deeply regret not checking here before my husband and I made our purchase. read more

From the management to the front desk, the customer service on the Service side stinks. For a stated 3hr job, my car was kept for 10 days and no work was completed. There are more lemons there than good cars. read more

I didn't even see the reviews till now. I purchased a Q7 that is a lemon definitely not worth the money and I will not be purchasing or recommending anyone to this place. read more

this place has ghost to me, refused to email me back and refused to send me reimbursement check on repairs and rentals because I was sold a lemon. I'm a nurse. I work hard. I try to live by the rules and play by the rules, but karma has got me, and I don't know why. I bought a car online from this place by the time it was shipped to me. It had a parasite a cracked, bent rim and unable to receive come to find out instrument cluster had to be replaced. Gas tank had to be replaced it's a 32 days to make these repairs. I was told to get a rental and they will reimburse me but have yet to receive one dollar and it's been over a month. I bought the car April 29. It is now August 8 and I'm still dealing with the troubles of this car I wish I never bought a car from gravity auto I don't understand what what is the problem? What did I do wrong? read more

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I got a good deal on a decent car but bought it remotely. My transaction took place on 6/28/24. I was told after the sale it might take up to 30 days for them to pay off my car. I checked with my lender and they funded my loan in 1 week. I am 100% certain of this because the same bank also is my business credit facility. I am aware my trade in was sold immediately. It is now 7/18 and I had to pay another month on a vehicle I dont own anymore not to impair my credit. Plus my new car loan started the day the vehicle was mine. This explanation now doesnt add up and its so frustrating when I get no response. this is a back-office responsbility not a sales persons & quite honestly my review is being kind. Ron Simone read more

Would give negative stars if possible. The sales person seemed genuine. Bought a used BMW and from the minute I got the vehicle nothing but trouble. Ultimately, sold the car due to worrying about continued need for repair. Manager Umar Ali stopped responding to emails I suspect when he realized they sold a POS car. Have spoken with a close friend who had a similar experience. Dealership has no integrity (even less than most car dealerships). Hindsight is 20/20... Do your research and give another dealer your money. Gravity Autos is NOT the company you want to give you business to. read more

I can't leave one star because they definitely some things right, but they got my business by offering a lower-than-advertised price on the car (without me asking) because they knew I was talking with some other dealerships. The car needed a repair, but they wouldn't perform the repair until I signed the contract. So I did, and then the repair took 2 weeks to complete, and almost another week to get the car shipped to me. It's currently in transit. The financing has already started and I haven't received the car which is frustrating because it's an expensive car and high payment. The GM wouldn't do anything to help because they already "discounted the car" (without me asking them to) and now I'm 17 days after contract signing and still do not have the vehicle, with my first payment coming up. Very frustrating. read more

I purchased an escalade for my wife 4 months ago from this dealership in cash. As of today, I still do not have the cars title. The entire process has been extremely frustrating. From 3 delivery cancelations (which each time I had to follow up on) of the car, the delivery driver coming to my home at 2am on a Friday, two temporary tags expiring, sending the prior title to the previous owner (and initially lied to about that), being told my prior tag had been transferred to the new car and was able to finally replace the temp tag (a lie), to find out 2 months after that it was never transferred when I received a new license plate with a $750 bill (my wife was driving our kids with a non registered plate). After all that, we take "our" car to get a few recalls complete and they go through an extension list of maintance items that were never preformed at the 30k mark, which we were told had fully been done. We have requested the report of those, but Gravity auto says they cannot provide any documents for maintance done by them. This will be an additional $1500 in needed service that we were told was done! I have never once received a follow up call on any of the issues/concerns over the 4 month fiasco, despite being told countless times that I would. Most recently I have spoke with Tony (manager) who has stated this would be addressed immediately. I would be hearing directly from the GM (Danny) that day, which was 4 days ago. I have never left a negative review about a company, but this is the place this dealership has put me. I even called back yesterday to tell them a negative review would be coming if I didn't hear from a manager, which they promised I most certainly would, but as prior promises never came true. read more

My Sales Consultant was named Waleed At the Gravity Autos Roswell location: 11170 Alpharetta Hwy Roswell, GA 30076.... Let me start out saying, I normally don't write reviews, especially not bad ones. My experience with this dealership was over a year ago at this point, so this isn't a harsh review made in anger over something fresh. I've had plenty of time to think about this and calm down, but a year later I'm still unhappy about the situation that happened. I'll just say make sure you get any car you purchase inspected by a professional mechanic prior to purchase if possible. I bought a car from out of town at this location and when I drove it home 6 hrs away it broke down on me the first day. Once I took it to my local mechanic at a licensed Chevrolet dealership, I was told it would approx. $6k to fix. When I messaged Waleed, he didn't really have any comment, other than sending me a happy birthday message around my birthday month. Also, the car was missing a piece for the inside trunk, which I was told was on the way several times and it never showed up. As I stated at the beginning, this was over a year ago. At this point, I took the "L" and paid the $6k and got the car properly fixed. I'm only sharing my experience so other use caution. Warmest regards, read more

DANNY, TORY , ALLEN ( LIARS ) Now that I am finally done with this crappy dealership, LISTEN CAREFULLY! Check everything these people say! I was lied to by not only the salesperson TORY. BUT BY THE OWNER HIMSELF!!!!! DANNY! These people or slippery and just want to make a quick buck! The Story: I called looking at the red corvette c8 they had. Began to start the purchase process and this is when the lies started popping up! TORY tells me the car just got back from the chevy dealers mechanic they said " everything on the car is fine " so I said GREAT send me the report that chevy gave you guys after giving the car back. He says ok. I NEVER GOT THE REPORT UNTIL NOV. 4TH 2023 AFTER I HAD TOOK DELIVERY ON THE VEHICLE ALREADY. I ASKED FOR IT OCT 23RDish 2023. The reason I took delivery on the car is because I was told by TORY multiple times, he was going to send the report and that the car was fine! SPOILER ALERT (The transmission went out on me 1000 miles after I drove it) I bought it at 6k miles, and it went out at 7k. Now back to the story: I take delivery on the car, and I start to feel jolting & bucking instantly as I am driving the car for the next few days. But because I haven't owned a vette before this I did not know if it was something I was doing or if it was the car. (It was the car) the bumper-to-bumper factory warranty was about to go out on Nov. 4th, 2023, so I made sure to bring the car in (just to make sure nothing was wrong) then I remembered I NEVER GOT THAT CHEVY DEALER REPORT TORY SAID I WOULD GET. So, I decided to ask my chevy dealer here in Las Vegas to pull the history! She tells me just before the car was shipped out to me it was at a dealership in Roswell getting Transmisson related issues fixed. TCM Failed multiple times. NOW I AM PISSED! I call gravity autos talk to the GM Danny! and he agrees that his sales team failed me! He offers to buy the car back. But at this point THE CAR WAS IN MY POSSESSION & IT WAS NOT KNOWN IF THE CAR WAS HAVING ISSUES. At this point I only noticed bucking and jolting (but thought it was my fault). So, I told DANNY idk if I need to sell it back to you because idk if it's a big issue the dealership in ATL may have fixed it. So, I asked him to let me see what my Las Vegas Dealership says first and then told him to help me cover the first month note which was $1600 since I had to sit the car in the shop because of this HIDDEN SITUATION & AND IT COULD TAKE A WHILE TO FIX. ( Danny accepted ) and send me $1600. I told him CLEAR AS DAY! DO NOT SEND ME $1600 AND LEAVE ME IN THE DARK! The whole point of this is to find out if I need to send the car back! I told him my dealership in Vegas could say " we don't see any issue's or cant duplicate anything the car seems fine" (This is exactly what they said) and end up giving me the car back. Any one who knows would know this does not mean the car is fine it just means they couldnt find the issue! I get the car back from the dealership in Vegas hoping they were right! THEY WERE WRONG! Dec. 13th/14th (TRANSMISSION GOES OUT ON ME TWICE IN 20 MINS) CAR COMPLETLEY SHUT DOWN!!!!!! IN THE MIDDLE OF THE STRIP! SO NOW THE CAR IS IN THE SHOP.... I CALL DANNY AND TELL HIM THE CAR'S TRANSMISSION CRAPPED OUT ON ME! AND NOW (DANNY HAS SHORT TERM MEMORY LOSE AND DOES NOT WANT TO TAKE THE CAR BACK! AFTER HE AGREED TO WAIT TO SEE IF THE CAR HAD ANY TRANSMISSION ISSUES.) Now here is where I started to think. Before the car got shipped to me one of the saleswomen tells me the car is getting back from the dealership. I said why is the car not at the dealership? It was already looked at by chevy according to TORY! She says there was a LIGHT ON so I asked what light? CHECK ENGINE? She tells me no its a brake light. So I said OK don't worry about the brake light as long as it's not check engine, I'll get it fixed. So, they delivered the car and then all this drama happened! Conclusion which is true: THEY KNEW THE CAR HAD TRANSMISSION ISSUES BEFORE I BOUGHT THE CAR AND HID IT FROM ME UNTIL I GOT THE CAR DELIVERED TO ME. (THANKS TORY FOR BEING A SNAKE ALSO WHEN I CHECKED TORY ABOUT IT, HE BLOCKED ME) THEY SENT ME THE REPORT FROM CHEVY IN ATL AFTER I FOUND OUT FROM MY VEGAS CHEVY DEALERSHIP. I WISH I WOULD HAVE SOLD IT RIGHT BACK TO DANNY WHEN HE ASKED. I JUST DID NOT KNOW IF THE CAR WAS REALLY HAVING ISSUES AT THAT TIME HE OFFERED TO BUY IT BACK. SMH SHAME ON GRAVITY AUTOS. THERE WAS MORE TO THIS STORY BUT I HAD TO MAKE IT SHORT AS POSSIBLE. I SOLD THE CAR..... TOOK A MINOR L IN FUNDS. THANKS GRAVITY! read more

PLEASE DO NOT IGNORE THE REVIEWS! This is a story of how you ignore the review and become out of pocket $2500 plus with no car to show for it! Alright, so the 2021 Lexus IS350 with 26k miles shows clearly the car has been in 2 accidents on cars guru! So my first mistake why are you looking at a car with 2 accidents? Well it's the perfect color, says no damage and quite honestly my current 2021 Lexus has been in an accident same area, rear side panel and it looks and runs great! If this car is as advertised, no damage I will buy it upon arrival! Simple right. Had to catch flight, last minute $700 no worries this is for my middle daughter and we have been looking a few months. Arrive it was dark, so had to use my flash light to see the car, I mean 20 second scan the rear side panel is bulging out, deal should be done here folks, false advertisement, but nope this smart guy typing likes Mark, let give him a chance. Mark say no problem I will get that fixed. Then I noticed one light in the door not working, driver side, severe curb rash on front passenger side rim and 2 back tires bald! Mark says we will take care of that as well. Ok folks see the problem here, car with no damage has clear and present damage but I got in writing these issues would be resolved before 11/18/2023 or the deal would be off. So I gave $1000 deposit to show I'm serious and if the repairs are complete I will buy the car. Now we waste like 2 hours in this dealership waiting too see the finance person although we are already pre-approved for 6.09%, todays rates suck . Anyways this clown, yes this guy in the office puts up his privacy screen and says this helps me see better. Lol, what a clown and then he says 8.89% int for 60 months! Almost jumped out of my seat but that was the easiest walk out. Now the joke is still on me because I gave a deposit of $1000. Next, See photo of what the repair looked like on the bumper and notice I'm already out of $1700 still no car. Again, that's no problem we will get that fixed is what was said, this was Friday folks so only one day before the contingency deal date. Another flight, $800.....We come back Monday, with checks in hand to pay for the car and for sake of telling the truth, new tires on the back, rim looks great, might have taken it off the new arrival but who care that's my theory. The light still broken in the door and the rear fender has a gap so clearly not ready. And by the way a new scratch on the passenger door, right by the door handle that wasn't there last week. I didn't include the scratched side view mirror, I'm a nice guy! So now I get to meet the sales manager another joker! He walks around the car and expresses his disappointment with the gap in the bumper and he sees the new scratch and say that upsets me, but we can buff it, might work might not! This is a why I call him a joker, this dude says that bumper paint job looks great I'm really happy with that. Ladies and gentleman no painting was done, just popping the bumper back in and unfortunate for this deal it didn't correct the entire problem again see photos. Anyways next I get to meet the owner. The leader of the circus and it all comes together. So he starts out great, I will put it in writing and make this right. No worries, I got you, I'm a man of my word. Now watch how this changes. They pull the car back to the guys to buff and try to make the issues right and this guys decides he wants me to come take a closer look. He says so you can barely see the issue what the big deal? Originally, I can have that fixed for $125! Ring leader is kind of funny but I like jokes, well that repair was $2200 on my Lexus just a few months ago, I can't get it repaired for $125. Now he realizes I have a clue so he says yeah my guy said we can put some glue on it but won't be perfect without taking the whole bumper off which is close that $2000 you are talking about and I'm not doing that. Is this a 1st grade project, glue? Ok ring leader so lies a little earlier and the twist of greedy, shady, owner rears its head. He then offers $500 off and get this, tells me it can be used for shopping on the trip to France, guess we can buy a burger and some fries and come home to a damaged car we just spent $40,000 on. So folks if you made it this far you know I didn't buy a car from the scam place and to end on the high note, I asked for my $1000 deposit and was told go sit in the lobby and we will see what we can do! We will get you a check asap, wait you don't take checks for customer unless cashier checks but I'm gonna have to wait? Clowns I tell you! Anyways, there is more but if you read this far and still head out to this dealership then you get what you deserve on this one like honestly I did because I ignored all the signs! Previous yelpers! 2 accidents! Car lot is a mess, another clear sign when we pulled up! Fees for using your credit card, 8.89% interest for great credit! Avoid, beware! read more

Gravity Autos Roswell - Rear fender after repair! - Car Dealers Near Me - Roswell, Georgia

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I recently purchased a 2020 Mercedes-Benz E300 from Gravity Auto on August 21, 2024. Due to the check engine light being on, and the car dealership not being able to fix the issue I had to return the vehicle. Instead of fixing the issue they would turn off the light! I decided to ask Danny which the general manager is to take back the vehicle to get my trade in back, this decision was made on September 14, 2024. Danny took back possession of the Mercedes Benz on this day as well. Unfortunately, my trade in was sold already without it being paid off. During this month time period I was also was paying for two vehicles which was a big burden. One of which I didn't have possession of. Danny stated I had a negative equity balance from my trade in which needed to be paid off before he would send the 34,000 back to Empeople Credit Union. September 25, 2024, I came into the dealership to pay the negative balance owed. Empeople credit union also sent a payoff statement of the total due he requested in order to send the money back to the credit union for the vehicle he has in his possession as of today! On this date, I also sent him a receipt of the transaction that was made to pay of the balance. Danny messaged me back and stated that they would send the check over the same day. It has been 13 business days since he claimed he would send the 34,000 back to Empeople credit union. Sept 25,2024 was the last day I have heard from him. It seems as he is avoiding paying back the 34,000 to Empeople Credit Union. I have been under a lot of stress and depression with dealing with this car dealership. As well as missing a lot of days from work trying to handle is situation as soon as possible. I've been paying on two car notes which is unfair to me! On top of everything, my credit score has dropped because I'm unable to afford two car notes. My hair is coming out because I'm depressed and stressed out. I don't know what's going to happened next .Times are already hard enough and Danny/ Gravity Auto is making it even harder. I would like the situation to handle as soon as possible so I can move on with my life. I Wouldn't recommend anyone coming to this car lot!!! I wish I would have went on BBB sooner to verify what kind of dealership this was in the beginning. So many other people like myself has been going through similar issues as well. All of this could have been avoided if Danny Haddad would have sent the 34,000 check back to Empeople Credit Union as promised. I did everything he asked on my behalf to de-escalate this issue. Be Aware of this company read more

Gravity Autos Roswell - Car Dealers Near Me - Roswell, Georgia

I was about to purchase at another dealer but Gravity Autos hooked it up!! I had went to several dealers that day & was actually 10mins from purchasing a car from Autonation Toyota Mall of GA, but was hesitant because they had some BS fees. So I stepped outside the dealership & decided to give Gravity a call about a similar vehicle. They didn't just match the price, they went a lil below it, & there car had lower mileage, a sunroof, & leather!!! I sped from Mall of GA to Alpharetta. Got to Gravity 15mins before closing & they treated me like it was the beginning of the day & the sun was shining. Shoutout to Kerry & Ricardo unbeatable service. Just a note: I did come to get my car detailed a couple days later & Kerry/Ricardo were off work that day, & the service lacked a bit. My car was only slightly detailed. Sunroof wasn't even touched. Interior still had gook/crumbs around it. No biggie I'll get it detailed elsewhere. But I do love the car, I feel like I just won a championship! Ty Gravity of Roswell. read more

Gravity Autos Roswell - Car Dealers Near Me - Roswell, Georgia

Stay away from Gravity Autos. They sold me 2017 Range Rover, as soon as I left the lot the audio wasn't working. The key fob they gave started having issues about a month later. Now the car is engine is having issues. The lot if filled with all lemons. STAY AWAY !! If you are hell bent on buying you car there, make sure you get it inspected. read more

Was in the market for a new SUV and came across one at Gravity Autos. Met with sales consultant Moe Mansour who delivered phenomenal customer service throughout the process. Moe never pushed the sale, just provided objective info as I was selecting between the suv at Gravity and 2 others at branded dealerships. All-in-all the vehicle purchased from Gravity was the best option for me and Moe delivered the best customer experience during my search. It was the win-win. read more

I was reluctant to write this at first but maybe it can give a future customer a heads up of what to look for. I purchased a 2018 Mercedes CLA250 here. I originally corresponded with JC. He was very attentive, would send me cars based on what I was looking for but never what I really wanted. I thought I was reaching out to another gravity autos location when I inquired about the CLA 250 and I ended up with Marco. Marco went above and beyond every step of the way. He was almost about to drive in midday traffic to let me see the car but it was getting late in the day for me. Marco was honest with me about the car flaws and transparent in expectations. When it was time to sign my name on the line. I realized I was with 2 salesmen at the same location so I done what I thought was right and worked with JC because he was really working to find the best car for daysssss. Marco told me the tires on the car would have about 5,000 miles left which knowing this I would've made buying the car dependent upon getting new tires, I told this to JC and the manager and they took a look and assured me I had much longer "i don't know why he would tell you that". The whole staff was super friendly and made me feel like I was making a good choice. I felt like they wouldn't do me wrong. Day 7 I realized there was an issue with the tires keeping pressure. I traveled out of state for 2 weeks and came back to find my car in the garage with all 4 tires needing air. I took the car to see if there was a slow leak in the tires and I was told there was a whole nail in the tire!! Considering I barely drive (~10 miles/day m-f) I am completely confident I was sold a car with a nail in the tire. It was not in clear view but this definitely would've been spotted in the inspection gravity autos claims to do. Today i paid $290 to get a new tire and was told I need 3 new tires & an alignment by Mercedes and i still have a dealer tag!!!. The one star this place deserves is for Marco! He was honest, and he cared more about making sure I liked the car than trying to get me to go out with him that night. Main point, these people are not your friends, they are car salesmen. Make a checklist of priority things you need to discuss and stick with it. Don't be afraid to walk away !! read more

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Beware incompetence abounds and hidden fees exist. Worst buying experience I have had. Incompetent staff (Mohammed, really need to watch him). Late sending paperwork, erroneous fees, wrong keys, and didn't submit for plates when they stated they would. Bunch of idiots so make sure you watch close. Quick to take the cash, too slow or too incompetent to follow through. Better served elsewhere read more

Overall the transaction went well. It was really at delivery that I was disappointed. I have never bought a car sight unseen over the internet. I saw better reviews on cargurus.com than what you see here and I expected them to be able to handle it in a way that would keep me comfortable throughout the process. It was the car I was looking for and the mileage and price were in the ranges I was looking for. I got a video walk around from the sales person who assured me they do these internet sales all the time. When the car arrived it had only 1 key ($700 to replace) and the check engine light was on (which with the diesels is almost always emissions related $600 to diagnose at the dealer). But, that was the first time I found out about both of those. So while I made allowance for there to be some small things to fix, I expected these types of things to be disclosed as part of the process. The car smelled funny and didn't look like it had been cleaned, the tank was nearly on empty. These were all disappointing. I would have expected a full tank, the car to be detailed and for known issues to be disclosed. Overall, as a first time internet buyer, I guess lesson learned but I lost trust with this particular dealer since they weren't up front. read more

Purchased a 2018 Mercedes. Asked for a few things to be done before picking up and none of it was done. Still waiting on my detail and new windshield wipers. The tires were old so one popped and the rest keep deflating. There was no spare in the trunk and I should've been advised of this. I've had the car for 4 months and they still have not updated a mistake they made on my warranty. ALSO I was pulled over and told that the car is not registered at all. After 4 months. My car could've been towed because they're not doing their job. You don't stop being a customer once you pull off the lot. Now I am trying to call and for days it's an answering machine that won't accept input. So I have to drive to Roswell to have this resolved when none of it is my fault. Do not buy from here. Terrible service and sketchy practices. read more

I drove an hour and 30 mins just to get turned around. I couldn't even look at the car, watch out for these scammers,

Worst experience I've ever had with a dealership. I only purchased this vehicle off the strength of Yaz' assuring personality but after the time I've had being dodged by him, I'm completely over it. The day after I purchased my vehicle, I was given different times of when my 2019 Tiguan would be ready for pick up. I go to pick up the truck and it's dirty as shit. I hit Yaz up like uh, I know y'all supposed to clean this truck out before it leaves the lot so what's up? Unfortunately Yaz had a family emergency so he could not be there to see anything being done or not done -- which tbh wasn't shit done on his behalf, if anything they half assed everything just to get me out. Now here it is in December, ALMOST 2023, my temp tag expired Nov 18th and I've been calling them about the vehicle registration and title since I bought this mf! I am OVER THIS ENTIRE COMPANY. Y'all have the WORST communication I have ever experienced -- I've been overly professional and courteous to the staff and this company but today I have HAD IT. Y'all lack accountability for anything, who the heck takes money from a person AND A BANK but don't register shit? In fact the tag ain't even showing up as a temp, it's showing up as CANCELLED. Y'all stay TF away from these people at all costs. They some scammers faSho and the reviews are not lying. I hate that I had to see it for myself. read more

A waste of time. Yaz from Gravity Auto reached out because somewhere along the line, I showed interest in a 2020 Acura TLX I explained my situation and told him that car was out my price range well he encouraged me to try because like all salesman they have banks, well later I find out they don't go through banks at all they do in house finance. However I wasn't aware at the time. He called me back stating I was approved for the 2020 Acura for me and my co-signer to send him 2 most recent pay stubs and utility bill. He kept saying I was approved. So I asked how much I had to put down since he never mentioned that part. 2000 ok. We drove almost 2 hours to find out nothing Yaz said was true. When we arrived he needed more paperwork from my boyfriends job and another representative not Yaz stated he needed the bank was asking for 2500 down instead or 2000 me and Yaz discussed. We finally agreed on the 2000, but they still needed more paperwork. I gave Gravity Auto 2000 dollars to take the car off the market with the idea I would be purchasing the car once they the paperwork they needed from my boyfriend job. Come to find out they still had the car on the market , because I had a friend call to inquire about the car and that's when I found out they do in house finance. So basically they disclose to certain people they do in house finance. I got my money back. This place is a job. An personal I think their good reviews are fake. Buyers beware. Very unprofessional and unethical. read more

Started off great.......and then. I purchased a 2016 BMW 640i from Gravity Auto in November. I had a great experience from first contact to purchase. During the walk-around of the vehicle I noticed scraped paint on the bottom of the front bumper. I alerted the salesperson and he assured me that it would be taken care of. I explained I lived 4 hours away in Asheville North Carolina and wouldn't be able to come back until at least until after the new year. The salesperson showed me the carfax and said it had never been in an accident. I proceeded with the purchase and the dealer noted that they would address the front bumper. Shortly after the purchase I took the car in for an oil change and the dealer I asked me to come out to the service bay. They showed me that 3 of my 4 tires were coming apart and splitting. It wasn't apparent at the time of purchase because it was the inside sidewall of the tire. I then scheduled to have my tires replaced at Discount Tire. The service advisor told me my brakes had about 5% pad left and I would need them replaced. I was pretty floored, but understand I bought a used car and these are wearable items. So I then replaced the tiers and brakes all within a month of me purchasing the car. All went well from there, but then I noticed the paint on the front bumper was bubbling and peeling off. I keeped my eye on it and for months it just got worse. So I took it to the local body shop and they informed me the car had been in an accident and the front bumper was bondo'd and repainted (badly). I made a call and spoke with Alan the sales manager. At first he seemed unhelpful, until I explained the situation and he asked for pictures. He explained he couldn't make a decision on this but he would get with the GM as soon as he was back from vacation. I called 2 weeks later for an update and he said the GM was still on vacation. Okay..... 2 weeks after that I called and was told Alan was on vacation. Okay...... made multiple attempts thereafter leaving messages with not one returned phone call. I made one last attempt today and was told Alan was off. I asked to speak to the GM and the person I was speaking with said "he was with a customer ". I explained I would wait. At this point someone else got on the phone and told me the GM had gone home for the evening. I said "the person I was just speaking with said he was with a customer ". He informed me he was and left with him. He then said " the customer was high profile, you understand". NO I DON'T UNDERSTAND. I'm a pretty reasonable person, but this after sale experience has been utterly awful. read more

DO NOT, I REPEAT DO NOT purchase a car from this place! They do not know the meaning of customer service. All you receive is the run around once you purchase the car. Phone calls are not returned, and no one knows the work schedule of other co-workers. One star is too good for them! read more

unhappy customer honestly without hesitation If I could I'd reverse this sell and take my 70% down payment and take my business elsewhere and never look back people need to know when you invest your Money you should be HAPPY (stress kills) 01-25-24 when i went to pick up my Bentley the leather interior was damaged on the front passenger door (torn) this is unacceptable and the exterior paint was damaged on the rear passenger side this is unacceptable after leaving my vehicle in gravity auto care for weeks they didnt make the promised cosmetic repairs they told me they would prior to me finalizing my purchase Word is bond additionally most importantly my (Bentley) didnt pass Ga emissions test i was told to drive it for 2 weeks bring it back to them to see if it will past emission wow what an inconvenience my Bentley had been driven while in their care it had an additional 39 miles on it for which I have proof that's unacceptable from Monday January 8,2024 my sell was final the week prior my Bentley was mine and under my auto insurance meaning if something had happen while an unauthorized driver was driving that would have been on me by law that's totally unacceptable (serious issue) additionally my bentley interior was damaged while in their care when i dropped my bentley off on Monday January 8 2024 for the Ga emissions test and the promised word is bond cosmetic repairs it was extremely clean when I picked it up on January 25,2024 the inside driver and passenger floor was extremely dirty there was no reason at all for the passenger side to be dirty or touched there was hair all over the passenger seat and headrest and seat belt as I mentioned earlier thats where my front passenger door is damaged torn leather you cant fix that this has been the absolute worse experience ever in my lifetime buying your dream vehicle should be one of the happiest occasion of your life this wasnt that at all I'm 100% dissatisfied I'm 100% disappointed not to mention I'm a 3 time returning customer I've purchased 3 exotic cars from gravity auto within the last 3 years this by far was the worst experience ever in my life I'm highly 100% disappointed this has been extremely stressful look out to be continued soon I'll update to let you know if my bentayga pass Ga emissions test I'll let you know if they took care of the necessary repairs we agreed upon prior to my purchase just maybe the General Manager will reach out to me honestly I expected better customer service than what I received gravity auto Grade F read more

We purchased a car online in July 2023 through Gravity Autos Roswell and the experience was awful. There were multiple points in the purchasing process where we should have simply walked away, so let this be your warning that if you are considering a purchase with Gravity Autos and feeling a bit leery, walk away now and save yourself the headache. For starters, we were completely ghosted at the end of the purchase - to the point where we weren't sure if our purchase information was ever going to be sent to the BMV. We tried communicating to Gravity Autos Roswell that the car did not arrive as described: there were no heated seats despite the car description including heated seats (a must have where we live!) the exterior had significant chips, the interior was dirtier than I'd expect, and that we still hadn't received any sort of paperwork or proof that we'd purchased the car. My calls and texts went unanswered, as did my multiple attempts to reach their customer service chat function on their site. Finally, we gave up. Additionally, we were forced to pay for their Appearance Package, despite asking for it to be removed from the purchase agreement multiple times. We were told by our sales agent "You must purchase the Appearance Package, it's the only way we make money." To date I have not received a copy of our signed agreement, so I really have no idea what our $1,000+ even went towards. Throughout the virtual purchase, it was difficult to communicate via anything but text. Questions we had about the car, the price, or the overall purchase process was delayed due to lack of responsiveness. There were cognitive gaps in the conversation to the point where I wasn't sure that I was talking to the same person each time. It was like they had completely forgotten about what we discussed just the day before. It seems like people have good experience working with them in person, but if you found them through CarGurus or some other online site, please look elsewhere! 1 Star goes to the person who finally sent our paperwork to the BMV and sent me a copy of our purchase agreement. She was nice! read more

We drove by this lot and stopped in because the cars looked great and I'm glad we did! From the minute we stepped on the lot, the service was AMAZING! From our salesman Hakim, to the manager Tory and the finance manager, Kash, they took great care of us. The car we purchased was the best price of anything I saw online and they worked hard to get us a deal we were happy with. Highly, highly, highly recommend! read more

Back when I bought my car I wasn't using Yelp reviews. I recently purchased a car from IQ Autos/Jim Thompson Autos in Marietta and the difference in treatment between IQ and Gravity spurred me to write this review. Before I begin, please review the ratings for IQ autos before you consider buying anywhere, they were fantastic! Now on to Gravity Autos...the name is apropos because the customers have no idea of the "gravity" of the situation they are entering into when they do business there. Background: I saw a Mercedes E550 on line that had everything I wanted and at a fantastic price. I arrived and agreed to trade my current E550 (I still had a small loan on it) for the new car, and everything went fine through the transaction, no bate and switch like so many are saying. The problems begin: Three weeks after the purchase, I called my state's DMV to inquire about the title process and was informed that Gravity never submitted the title. Not good, my temporary tag was going to expire. I began calling Gravity daily to inquire about the status and kept being told they are working on it. Understand, calling them and getting ANYONE to take my call involved hours of calling over and over again. When I told Gravity I wanted my old car back they said it wasn't there. IMAGINE THAT, THEY SOLD MY TRADE IN BUT NEVER PAID OFF THE LIEN, MEANING I WAS STILL STUCK MAKING THE PAYMENTS. This process continued until well after the temporary tag on my new car had expired. I requested an extended temporary tag and was told they couldn't do that. I ended up having to make payments on my old car because they didn't pay off the lien, had to begin making payments on the new car and rent a car for over a month to get back and forth to work, just so I could remain employed and keep my credit intact. Imagine, having to make two car payments and pay for a rental car! Finally, as a last straw, after getting daily runarounds from Gravity, I drove the 2 1/2 hours back to the dealership and asked for the Manager Dallas. When I saw him I said my name and told him either my old car gets paid off and I get a release on the title on the new car or I was calling the police. It took about three hours and I finally got resolution. During that time, Dallas admitted that they were "floating cars" because they didn't have the funds to cover the transactions. DO NOT BUY A CAR FROM THIS DEALERSHIP! Again, I do not work for or am affiliated it IQ Autos / Jim Thompson Autos in Marietta GA but encourage anyone looking for a car to visit them. I received 5 star treatment. read more

Please do NOT purchase any used vehicles from this place! We purchased a 2017 truck that has gone to their shop twice and the engine light is back on due to an "issue" they fixed two weeks ago. To add, the part they claimed to have replaced was actually a part my husband had purchased 4-5 months ago prior to this event. They had utilized the same part WE purchased and duct taped the part to the engine (to the best of our knowledge as there is no definitive documentation that supports what they replaced to date regarding the last shop encounter relative to the engine light)....needless to say it did not hold and the vacuum hose is now busted....this will be the 3rd time fixing an issue that should have already been resolved 2-3 months ago when the truck originally went into the shop! Over 16 hours of driving have been accounted for in regards to having to drop the truck off at the shop as well as hundred of dollars in gas. read more

After reading all of these reviews, i guess i should be glad my purchase didnt go through. My complaint with gravity auto is that after being contacted over a 2 week span by text and call with the sales guy ( who is very nice and respectful) to come in and test drive the car i had been looking for for over 3 months. I come in on a Saturday, drive the car, love the car. Contact him and letting him know Sunday morning that i want the car and we negotiate the out the door price and we both agreed on me coming in Monday and purchasing this car. I work 3rd shift, so after im off work i go to the bank, sleep in the parking lot until they open so i can get the check and be back at the dealership by 10. But before i can get out the car to walk into the bank i get a text that they sold the car that we had agreed on that i would be purchasing that morning. So my review is, if you have outside financing already and need to get a check from your bank dont be guaranteed that your car will still be available after all of the text, calls, miles driven to come see the car they asked you to come check out will still be there. But after seeing all of these reviews, Thank you Gravity auto for not selling me the car i had been looking for for over 3 months. read more