Had a great experience with AlphaGraphics. The quality of the color printing was outstanding. I had a fairly complex order, and all of my documents were perfectly prepared, looked beautiful/professional, and were delivered on-time. I would absolutely use AlphaGraphics again. read more

AlphaGraphics were great to work with for a print job request that was completed effortlessly and seamlessly. Juliann was super to work with. She was friendly and grace under pressure. We hope to work with AG and Juliann again in the near future. Thanks very much! read more

Very poor customer service!!! I tried calling them a couple of times and I got quick short responses. They are better with email, however there were still many misunderstanding on what I meant and when I tried to call it seemed like I was hassling them. However I gave them the benefit of the doubt and I went ahead and printed my business folders with them anyways. They turned out nice, however two of the folders where missing pockets. Several months later I ran out of folders so I figured I would use them again since the folders had turned out well and they had the design on file. I called and they quoted a higher price than last time. I told them on the phone that the higher price would be fine because I was in a rush. They told me I would get my folders on Monday (which was about 5 business days later). Monday came and went, so did Tuesday and Wednesday. I finally called them on Thursday to see what was going on and they stated they never ran the order! The lady apparently took my credit card info and never processed the order! At that point I was frustrated (and I told them I was upset) and they seemed to not care about my project at all. I expect an apology or a discount but they simply ask if I would like to continue with my order like nothing wrong had happen. So, I decided I rather give my business to a printer that actually cares about their customers. I will never use this business for any of my printing need in the future. Stay away if you want to be treated like a proper customer! read more

Customer service at it's best!! I work 2 blocks down Michigan Ave at a retailer that radiates some of the finest customer service. So, to find such wonderful "above and beyond" service, at a printing company none the less, was quite unexpected. I have worked primarily with Juli the past year and have always found her more than pleasant and completely accommodating. I can call and say "whoops, I forgot to order something and by the way it has to be printed on a specific GREEN paper and I need it ASAP" and her response "Absolutely, is 3 pm today ok?" We have been working on a bid for a printing project I am taking on at work and she tirelessly has kept going back and trying to lower the bid to fit my budget. She has literally looked into each and every way this project could be printed...differnt types of paper, different sizes, different quantity! It is to the point now that Juli will email me just to make sure I am not in need of something and to check in to see how business is. And not only is Juli great, but I had a small issue with a charge on one of my bills a couple of months ago and when I emailed the gentleman who sent me the bill he let me know that it was a mistake on their end and that he was sorry. He told me to tear up the bill and call it a day since we were a good customer! Granted it was a very small bill, it was something that meant a lot to me and I will not forget. Overall, in my business we do not always deal with the kindest vendors, but AlphaGraphics is certainly the exception and has provided me with amazing customer service each step of the way, no matter how small or large! read more

Alphagraphics provided wonderful customer service for our company, Pillar Design Studios. They worked with us to create a brochure under a tight deadline, without complaint. Clayton was great; he worked closely with us to make sure our materials were up to standard. When the brochures were complete, they were even dropped off directly to us. We had a very positive experience with Alphagraphics and will return to them for future printing needs. read more

Alpha Graphics has grown tremendously in terms of customer service- they are quick to send large orders out, issue-free. I placed a large order for name badges and dinner cards for our event in Canada and received them less than 2 days later. Juliann has been my POC at the company for several months and worked with me to bring the costs for our orders down by almost half, after looking into what we really didn't need. She has always been very prompt in emails, and we have create a great report with each other! Will continue to use their services for our future 40 events this year! read more

Super fabulous service, communication and final product. Would definitely use them again.

Less than impressed. Juli was difficult to work with, borderline rude at times, and did not offer up any useful information unless prompted. It was a really uncomfortable and off-putting experience. We will go somewhere else next time. read more

I have had the pleasure of working with Alphagraphics for a few years now. One word WOW.....from last minute projects to multiple projects, Alphagraphics always comes through. From the minute I call their help and support is second to none.....their quality is great. I recommend them for any business or personal print project you are in the need of getting done. read more

alpha graphics has proved themselves time and again to be both cost efficient and top-notch. not only do they produce great graphics, etc. but their customer service is quick, curteous and helpful. i highly suggest using them for any of your future projects. read more

You can't do better than these folks. The staff friendliness and efficiency, in addition to the quality of the finished product was more than I'd hoped for. I highly, highly recommend AlphaGraphics. I have worked with other firms to reproduce flyers and posters, and none of them come anywhere near with service than the staff at this office. read more

Still very happy with the service but bummed about the new location. Not nearly as convenient to get to during the work day, which makes it harder to check proofs, etc. Juliann was super accommodating and took pictures of the order for me so I could see how it printed without having to trek across town for both proofing and picking up the order. read more

I have yet to find a printing company that demonstrates the excellence that AlphaGraphics does. Their wait time for a quote and printing time are quick. Customer service from all of their staff is outstanding. The actual product that I had printed was of great quality. I highly recommend this company to anyone that needs printing services. read more

Every time I have worked with Alphagraphics, they have bent over backwards to do things quickly and perfectly. We ordered our business cards, postcard invitations, and gift certificates from them and the quality is superb. I am very pleased and will continue doing business with them. read more

Excellent service. Excellent product. Very friendly ladies who work the front desk. I ordered a free standing banner for a trade show and it exceeded my expectations. Thanks Rob and AG255! read more

The staff is always helpful and courteous while providing an outstanding service. I always get excited to see the proof as it is always outstanding. read more

As a paper goods designer creating custom work for a wide range of clients, I struggled to find a good print shop in Chicago that could accommodate all my print needs. Alphagraphics has been the solution to that struggle, so helpful with numerous design projects, tirelessly answering questions about custom orders/unique jobs that I've hired them to execute. I really appreciate their customer service, great print quality, and super prompt turnaround times. read more

Working with AlphaGraphics to print Save the Dates for our wedding was one of the least stressful things I have done while wedding planning. They were prompt in their responses, provided accurate and itemized estimates, and their prices were the best I could find in Chicago. They not only were a breeze to work with and answered all questions I had, but even couriered my draft and Save the Dates to me when I was unable to come into the shop. It was wonderful having such personal and efficient service during a stressful time. read more

I can't recommend AlphaGraphics enough! We needed some last minute pop-up banners for a trade show, and they turned everything around in 48 hours. The banners looked great, and we had our assets with time to spare (which never happens). Juliann was very responsive and helpful. We'll certainly use them again. read more