Prompt and professional in resolving my termite issue. Explained the process for eradicating…read moretermites and followed up as promised.

Not since my divorce have I been ripped off this badly. I was out of state for a couple of weeks on…read morebusiness and wasn't able to be there for his visit. (Notice I did not say inspection). He didn't find much to report, but I'll get to that. Upon moving in, I noticed on day 1 that the doorbell wasn't working. I looked over his "report" and I did not see it listed. I gave him a call and he said that he does not check doorbells because it is a "low voltage system". What? I thought any idiot could ring a doorbell but apparently not. Okay, a hundred dollars or so to get that fixed. No big deal. I also noticed (on day one) that the circuit breaker for the heat pump is tripped. I reviewed his report and noticed in the photo that the heat pump was on "Emergency Heat" in his photo. The heat pump compressor does not actually come on in Emergency Heat mode so it would not have tripped the circuit breaker but it also does not tell you if the heat pump works. Upon pointing this out to him, he admitted that he did not test that correctly. I give him points for admitting his mistake but a new heat pump cost me $6700. He said that I could file a claim but since his company gets to approve or disapprove the claim, I knew that would not get approved and several months later it got denied. When I tried to open the upstairs windows, they would not open. I asked him if he opened them and he said that he opened a "representative number" of windows. All the upstairs windows are the crank open type (the only ones in the house of that type) and it turns out that they were all caulked shut from the outside. I never got an answer as to how many windows is a representative number, especially if you didn't open ANY of that type. There's another $6800. I won't drone on and on about all the numerous little things (like paying hundreds of dollars to troubleshoot light switches that did not work) but I will point out that according to my alarm technician, he sells your information. I thought it was weird that I got a call from an ADT dealer right after his inspection who knew I was moving and about my new house. That turned out to be another costly nightmare. Be cautious of ADT "dealers". They don't actually work for ADT and will end up costing you money. Call ADT if you want their service, not some third party guy who was tipped off. Obviously, I am not happy. The heating system could have failed between his visit and my moving in. Unlikely, but possible. However, if he had inspected the windows it would have saved me $6800. He did a half-a**ed job. BE SURE YOU ARE PRESENT. He and his staff are quick to point out that they can't catch everything. I can understand that, but it gives him a license to steal. He can do as little as he feels like doing. About the only thing he wrote up was the hand wand in the jacuzzi, which actually works great. He did take a lot of pictures, which is the only real proof I have that he was there. Oh, and if you think you can sue him for not doing his work, you have to pay for his lawyer. Is that even legal? You'd be an idiot to sign a contract with a doctor (or anyone else) that says you'll pay his lawyer to defend shoddy work? I was an idiot, but like I said, I was out of state. Don't be an idiot. Your best bet is to just get a friend that knows just a little about houses and do a walkthrough with you. A friend that can open windows and ring a doorbell.

My basement flooded during our recent days-long deluge of rain. Best Option showed up one night at…read more9:30pm to drain the 12" of water down there, fix the furnace which had stopped, to mitigate the condensation pump until a new one could be installed, basically saved whatever I had down there of value....swiftly, efficiently, and with smiles on their faces. Follow-up work happened in a timely manner and I couldn't be more pleased. Never needed "restoration" work before, never heard of Best Option before, but I have now and if you need it....CALL THEM! I can't imagine anyone addressing the problem better than Best Option did.

Excellent service and so very knowledgeable to help us install a system in our new home…read more Attentive, responsive, and really cares about getting the job done right!!'

I cannot say enough good things about the care and service I received during the mitigation of my…read morebasement after it flooded. What was an incredibly stressful and overwhelming situation was made so much easier because I knew I had someone knowledgeable and dependable handling everything. A very special thank you to Meredith, who truly went above and beyond for me throughout the entire process. He took care of so many details that I wouldn't have even known where to begin with--from documenting and reporting everything needed for the insurance company, to organizing the mitigation work, protecting and preserving as many of my belongings as possible, and giving us great advice along the way. What meant the most was knowing that he genuinely cared about helping us through the situation, not just completing a job. He kept me informed, answered my questions, and gave me peace of mind during a very difficult and stressful time. I am incredibly grateful for Meredith and his entire team and would absolutely recommend this company to anyone dealing with water damage or needing mitigation services. When something like this happens to your home, having someone you can trust makes all the difference. Thank you for taking such good care of us and our home!

Meredith and his company did a great job helping us remediate mold after our new rental flooded. He…read morecommunicates well, thoroughly investigated what was happening and spent several days cleaning and drying the basement. He also adjusted our bill when he realized he'd overcharged. I will definitely use this company again if we have any other issues with mold or water damage.

They were prompt and placed an importance on safety. The gentleman stay for hours getting the job…read moredone right.

I was doing some home repairs and the lights went out on a Sunday. Bookman Electrical Service…read moreagreed to come out on a Sunday afternoon and though it was emergency fees, they were extremely professional, fixed my issue very quickly, and I would gladly use their services anytime I needed electrical work. Thank you so much for your hard work!

Cam was great to wok with; he provided a reasonable and fair quote for the job in our flooded…read morebasement. Moreover, he coordinated with our HVAC people to get the job done. He came when he said he would and completed the job in good time. I would definitely recommend Cam if you need any restoration work.

I had a 75 year old gravity floor furnace that noone works on anymore. I contacted them and was…read moreAMAZED with the service level. From the first contact through completion they exceeded my expectations (including through a severe thunderstorm). They were very knowledgeable and patiently answered all my questions. The cost was below my expectations for a full instalation of a Mini-split heating/cooling system. I would highly recommend them to anyone considering a replacement.

I subscribe to the 2x a year preventive maintenance on my hvac system. The technicians sent out…read morehave aways been great, until yesterday.., they sent out an awesome technician by the name of "Henry". This guy was so thorough that I asked myself " is he ever going to leave?" ( that is professionalism at its core) I'm proud to be a customer, money well spent. Thanks...

We needed a dryer vent cleaning service so I contacted Alexander Air Duct Cleaning. After a…read moreprompt reply via phone , I explained our issue and Ricardo gave me an estimate for the service and scheduled a Saturday repair. He showed up on time and was very nice to work with. He cleaned out our dryer vent in less than an hour. It was full of wet lint and a birds nest!!! Did a great job for a fair price. The service went so well I asked about other services and plan to use for our gutters as well.

I was very impressed. I sent him a message through Yelp and he responded very quickly. Actually it…read morewas a Sunday and I was surprised. We scheduled a time to give me a quote for cleaning my gutters and cleaning my chimney. I felt the quote was reasonable and he came out the following day to complete the job. While cleaning the gutters, he found a few low spots of pooling water and fixed and realigned them. He laid out a blanket on my hardwood floors before starting on the chimney. He vacuumed the entire fireplace area and ran his cleaning tools through the chimney. Overall I was very happy with his service and prompt response.