John came to clean our carpets on very short notice and on a Sunday at that. He's a very polite…read moreyoung man who I believe truly wants to do the best job possible. One carpet was particularly stubborn, as it turned out, and he came back another day to give it another going over. I appreciate someone who does what they say they will. On the first visit he promised to make sure we were happy with the results, even if he had to come back again. I can honestly give him the highest rating for his work ethic. You don't find that often these days.

Prompt and professional in resolving my termite issue. Explained the process for eradicating…read moretermites and followed up as promised.

Not since my divorce have I been ripped off this badly. I was out of state for a couple of weeks on…read morebusiness and wasn't able to be there for his visit. (Notice I did not say inspection). He didn't find much to report, but I'll get to that. Upon moving in, I noticed on day 1 that the doorbell wasn't working. I looked over his "report" and I did not see it listed. I gave him a call and he said that he does not check doorbells because it is a "low voltage system". What? I thought any idiot could ring a doorbell but apparently not. Okay, a hundred dollars or so to get that fixed. No big deal. I also noticed (on day one) that the circuit breaker for the heat pump is tripped. I reviewed his report and noticed in the photo that the heat pump was on "Emergency Heat" in his photo. The heat pump compressor does not actually come on in Emergency Heat mode so it would not have tripped the circuit breaker but it also does not tell you if the heat pump works. Upon pointing this out to him, he admitted that he did not test that correctly. I give him points for admitting his mistake but a new heat pump cost me $6700. He said that I could file a claim but since his company gets to approve or disapprove the claim, I knew that would not get approved and several months later it got denied. When I tried to open the upstairs windows, they would not open. I asked him if he opened them and he said that he opened a "representative number" of windows. All the upstairs windows are the crank open type (the only ones in the house of that type) and it turns out that they were all caulked shut from the outside. I never got an answer as to how many windows is a representative number, especially if you didn't open ANY of that type. There's another $6800. I won't drone on and on about all the numerous little things (like paying hundreds of dollars to troubleshoot light switches that did not work) but I will point out that according to my alarm technician, he sells your information. I thought it was weird that I got a call from an ADT dealer right after his inspection who knew I was moving and about my new house. That turned out to be another costly nightmare. Be cautious of ADT "dealers". They don't actually work for ADT and will end up costing you money. Call ADT if you want their service, not some third party guy who was tipped off. Obviously, I am not happy. The heating system could have failed between his visit and my moving in. Unlikely, but possible. However, if he had inspected the windows it would have saved me $6800. He did a half-a**ed job. BE SURE YOU ARE PRESENT. He and his staff are quick to point out that they can't catch everything. I can understand that, but it gives him a license to steal. He can do as little as he feels like doing. About the only thing he wrote up was the hand wand in the jacuzzi, which actually works great. He did take a lot of pictures, which is the only real proof I have that he was there. Oh, and if you think you can sue him for not doing his work, you have to pay for his lawyer. Is that even legal? You'd be an idiot to sign a contract with a doctor (or anyone else) that says you'll pay his lawyer to defend shoddy work? I was an idiot, but like I said, I was out of state. Don't be an idiot. Your best bet is to just get a friend that knows just a little about houses and do a walkthrough with you. A friend that can open windows and ring a doorbell.

Cam was great to wok with; he provided a reasonable and fair quote for the job in our flooded…read morebasement. Moreover, he coordinated with our HVAC people to get the job done. He came when he said he would and completed the job in good time. I would definitely recommend Cam if you need any restoration work.

They were prompt and placed an importance on safety. The gentleman stay for hours getting the job…read moredone right.

I was doing some home repairs and the lights went out on a Sunday. Bookman Electrical Service…read moreagreed to come out on a Sunday afternoon and though it was emergency fees, they were extremely professional, fixed my issue very quickly, and I would gladly use their services anytime I needed electrical work. Thank you so much for your hard work!

We needed a dryer vent cleaning service so I contacted Alexander Air Duct Cleaning. After a…read moreprompt reply via phone , I explained our issue and Ricardo gave me an estimate for the service and scheduled a Saturday repair. He showed up on time and was very nice to work with. He cleaned out our dryer vent in less than an hour. It was full of wet lint and a birds nest!!! Did a great job for a fair price. The service went so well I asked about other services and plan to use for our gutters as well.

I was very impressed. I sent him a message through Yelp and he responded very quickly. Actually it…read morewas a Sunday and I was surprised. We scheduled a time to give me a quote for cleaning my gutters and cleaning my chimney. I felt the quote was reasonable and he came out the following day to complete the job. While cleaning the gutters, he found a few low spots of pooling water and fixed and realigned them. He laid out a blanket on my hardwood floors before starting on the chimney. He vacuumed the entire fireplace area and ran his cleaning tools through the chimney. Overall I was very happy with his service and prompt response.

Does a wonderful job mowing and mulching my yard. Very fast service getting the job done.read more

It has now been a year since Zack Cuccinelli promised that he could make my yard to look like…read moreparadise in a week or 10 days. He was to tier a flower bed on one side of the house, build a wall across the back of my property, and bring in top soil and plant grass. The wall and the tier were to be made with railroad ties. He built a wall that is leaning and every professional says will not stand. He covered my yard with fill dirt (clay). He returned half the the railroad ties and kept the money. I had paid for them along with giving him several thousand dollars up front. He started this job April 2024 and strung me along until October with promises and excuses. He walked off the job in October 2024 when I tried to get him to get the remain railroad ties off my neighbors property which he had put there in July without asking permission (he had told the neighbors about them afterwards and said they would only be there a couple of days). They are still there. I don't know how good a job he does elsewhere, but I haven't seen any good work from him. I lost a lot of money and time on him. By the time Zack left, I had to wait until this spring get the mess he left fixed. If you have any yard work and if it is a big job, I would advise you to look elsewhere. If it's a small job, I don't know what to tell you because I haven't seen any thing good from him yet. I gave him one star because there wasn't any thing lower. My yard is in much worse shape the when he got a hold of it.

We were in the midst of COVID-19 and when it came time to reopen our store, we found that our…read morecleaning company had absolutely destroyed our VCT tile floor. It wasn't getting cleaned well, it was constantly sticky. NOT what you want to see when you walk into a restaurant! We did such a good job cleaning and I've always taken pride in our work, but I was ashamed and embarrassed about our floor. Then I gave Mr. Naylor a call when I searched for a new cleaning company. He came out to my store, gave me an estimate and was very professional. I took him up on his services- and I couldn't believe what happened next... ICS and Mr. Naylor were able to fix my floors! No more stickiness, no more black spots! It shined like it was brand new and this is a 30 year old floor! They also take care of my day to day cleaning and make sure I'm clean and sanitized and most importantly- preventing COVID on our surfaces. Great price, AMAZING service and attention to detail, very professional. Do you self a favor- give them a call!

They did amazing move in cleaning for me! Cleaned out the carpets and went above and beyond in…read morecleaning everything in our house! If you need someone to clean, this is the great company to work with!

My basement flooded during our recent days-long deluge of rain. Best Option showed up one night at…read more9:30pm to drain the 12" of water down there, fix the furnace which had stopped, to mitigate the condensation pump until a new one could be installed, basically saved whatever I had down there of value....swiftly, efficiently, and with smiles on their faces. Follow-up work happened in a timely manner and I couldn't be more pleased. Never needed "restoration" work before, never heard of Best Option before, but I have now and if you need it....CALL THEM! I can't imagine anyone addressing the problem better than Best Option did.