The service was great. Natalie helped us, she took her time and made sure we got exactly what our…read moreitems were worth No need to go anywhere else, this place is fair with the best service.

Customer service sucks. North Scottsdale Pawn Shop is better and gave me more. Go there instead…read more The moment I walk in, she asks me what I'm looking for, i tell her an estimated price that I paid for it and she says "well you're not going to get anything close to that so what do you actually want for it." Okay .. so just give me a price then, I wasn't looking for anything specific. She asks me a million more questions, has some guy look at it, gives me an offer. I wasn't gonna do business with them the moment she opened her mouth. Next time, just look at it and give a price; without the attitude. Simple.

Jorge and Jerry were very helpful and informative definitely coming back with more business.read more

Friendly laid back vibes, which is not always the case with pawn shops…read more Easy simple transaction, would definitely swing by when I'm in the area to check out what's new. (The item I got was missing two pieces from the box and the manager promised me he would let me know when the previous owner gets them to him. Keeping my fingers crossed...)

Came in one day to take the father in law out to peruse, and this is a great pawn shop! I didn't…read morebelieve my FIL when he said they have ice cream in the store but they do! Really great variety of items from jewelry, art, firearms and etc. Definitely come take a look, and don't forget to take a pic with the bear!

Look I understand the job is the job but you gotta train your guys on musical instruments. If…read moreGoogle is gonna say you guys are number one in the valley to buy musical instruments you should hold that status close to the vest and train your guys correctly it's sad that my experience would say you guys know nothing in the valley!!! I brought in a $5000 EVH Eddie Van Halen edition signature series, black Floyd Rose fender guitar the guy looks it up and he's mistaking it for the $300 guitar and tells me he's not interested. I tried showing him pictures and that they're selling for 4000 on reverb he didn't get it. He just didn't get it. He didn't see the difference between the 300 and the 5000 for some reason maybe it was close to clocking out I don't know They need to know the difference between the $300 fender and the $5000 fenders just saying. It would've been great for your inventory. But the guy passed on it thinking it was something else and you guys lost good money. I was gonna part with it for 30% of resale value. These guitars sell quick if you have the time to hold it like pawnshop does I didn't but I left 70% on the table for you guys and the guy passed not knowing anything it's sad to see. Your guys need more than a PhD in Google search and when eBay hasn't sold one because they're very rare it doesn't mean it's valueless. It means it's rare and valuable. Guys are eBay knowledge at best hunters and if eBay doesn't educate them or if they don't see it on eBay they know NOTHING its sad. Anyways, if you have valuable high-end musical equipment, do not come to this pawnshop trust me you're gonna watch a guy stared at a eBay screen and if it's valuable enough that ebay hasn't sold One the guy is gonna draw blank and look at you like a deer in the headlights don't come here

First time there and the staff was super friendly, helpful and fair! Definitely recommend.read more

customer service and friendly and honest! I will definitely do more business with them.read more

I had an exceptional experience with Erik at Southwest Jewelry Buyers! Not only did he offer me top…read moredollar for my necklace, but his professionalism, honesty, and outstanding customer service truly set him apart. He went above and beyond to make the entire experience seamless and enjoyable. It's rare to find someone who genuinely values their customers the way Erik does. Highly recommend! A well-deserved five stars! Erik is the MAN !!!!

Even if they didn't buy my jewelry, the knowledge of jewelry and respect for my time was worth it…read more They didn't just want to throw an offer at me and move on for some money. I would definitely come back.

I.had a few items to pawn, they where very helpful and respectful. Deffently knew what they where…read moredoing. I felt very comfortable leaving my items and felt I got a fair loan amount

I've have used Scottsdale Pawn several times, from using them for gun transfers to doing business…read morewith precious metals. The new location is great. They are always well staffed and you will get a "hello" from each of them. I found them to be more than fair with my transactions. I enjoy talking with these guys while I'm there.

I had made a pawn on an item here at this location and the staff was extremely helpful. a few…read moremonths had pasted and I was so cuht up in the holiday season I completely forgotten about my pawned item. Fortunately for me when I called I was given an additional 2 weeks to pick up my item. Thanks Katie!!

They want only items that are just about new!! Nothing worth looking at for sale in there either…read more Don't waste your time.

Was not given all the info I needed. Was not told that I had to take both of the items out at the…read moresame time since they had been put on the same ticket. I came to pick them up and their system was down. Was told that I would not incurre added fees since it was not my fault that I couldn't pick them up. I go back to pick them up and I am told it doesn't matter when I pick them up. I am charged the interest to the end of the month. They were in the pawn shop for 2 weeks and I was charged a full month of interest. If I had been told all these things before I pawned it at least I would have known. But I was not and this is the first time I've ever paused something

I would not return to this pawn shop to buy or sell anything…read more My biggest issue was with the manager, Stephanie. She wasn't outright rude, but the way she spoke to me felt dismissive and condescending, almost as if I didn't know the value of my own items. What bothered me even more was that some of the values she quoted were nowhere close to what I was finding in the actual market. I brought in a brand-new pair of Puma shoes still in the box. Stephanie told me similar shoes could be bought online for around $15-$20. The comparable prices I found were significantly higher, with the lowest recent sale I found around $90. The experience that really did it for me was a 1 oz .999 fine silver Buffalo round. Silver was around $65 an ounce that day, and one of the employees initially told me they could give me $65 for it because of the piece and its collectibility. He went to Stephanie for approval, and she came back with an offer of $20. Twenty dollars for a full ounce of .999 silver when silver itself was trading around $65 felt insulting. I declined the offer, drove to another shop about 15 minutes later, and sold the exact same silver round for $60. I understand that pawn shops have to make a profit and cannot pay full retail value. I absolutely expect that. But there is a major difference between leaving room for profit and making an offer that is so far below the value of an item that the customer feels taken advantage of. Based on my experience, I don't trust the valuations being given here, and I'll take my business elsewhere in the future. Management may want to reconsider how items are valued and how customers are spoken to, because this experience cost them a customer.

Very nice place. Granted I was looking for a 30 gallon air compressor and they didn't have one, but…read morei wanted to just scope the place out. I just moved to Sun City about 1/4 mile from this shop. Very friendly staff, very clean and well kept store. Impressive!

This is the only pawn shop I'll go to. They are always super nice and go out of their way to help…read more Alicia and David have always done everything possible to help me. Plus they sell brand new guns and are able to do gun repairs if you ever have any issues. I'm always recommending them to people!

Great service and value for items pawned. Brian was great to work with. There's a reason they're…read moreone of the higher rated pawn shops in the area.

We have gone to Phoenix Pawn for years. Primarily to see Jim (last name not known) the jeweler…read more The work he has done for us at the prices he has charged is nothing short of incredible. From a turquoise & silver bolo tie to an antique turquoise & silver bracelet that is truly one of a kind, everything he touches is stunning. The work he has done for my wife even exceeds everything else. The replacement setting for her diamond wedding ring still leaves her breathless as she didn't think the diamond could look any more brilliant. Now as we are looking for diamond earrings, we will make the 2 hour drive to the valley to work once again with Phoenix Pawn, Jim & George.