Dr Perel was patient with my elderly mother. He addressed all her concerns by asking her questions and performing tests which left her feeling satisfied that she's in better shape cognitively than she feared. read more

I am sorry to say that I am extremely disappointed that the office staff at Alpha Neurology is entirely incompetent. I left a message with their service on Friday May 15th and requested a call back for Monday morning. No one called me on Monday. I called on Monday, and had to leave a voice message since no one answers phones in that office. I never received a call back Monday. I called again yesterday and left another voice message. I emailed them yesterday and no there was no reply to my email. Miranda in the front office just hung up the phone on me because I was irritated and very disappointed about their non-responsiveness. This is the reason why this office gets negative 10 stars. It doesn't matter how competent the doctors and technicians are, if the front office is incompetent . Instead of hanging up dear Miranda why didn't you get the office manager on the phone? Your solution was to hang up on me. That is not very neighborly of you dear Miranda, nor is it very professional. Shame on everyone in that front office including the Office Manager , James. Whom I will now be emailing , to voice my great displeasure in the operations of this office. I had to have my husband, physically visit the office just a little while ago , to bring all the forms, we needed filled out for my 89 year old mother who has been a patient their for 11 years.. I finally got a call from a lovely woman named Joan, who works at the front desk. She explained to me that she is only in the office on Tuesdays & Thursdays. If you call on any other day they have no other staff member who will answer phone calls, emails, or voice messages. Needless, to say if this is the case, The Manager, James should be transparent and forthcoming and provide full disclosure about staffing issues., instead of using trickery and deception to hide they either are unable , or unwilling ,to hire another administrative assistant for Mondays, Wednesdays and Fridays. Whom does this strategy benefit, as to leading patients to believe they will receive a call back in a timely manner? The answer is No One. This is not how you should be treating long time patients or any patient for that matter. Yelp has a default where you have to pick at least 1 Star. As I said, negative -10 stars for the front office team and the office manager. I will post a follow review as needed. I wish you all a very beautiful and peaceful day! read more

the worst doctor experience. you cannot get in contact with the office. I leave messages daily, my own doctor cannot even get in touch. extremely scary that a doctor is not supportive read more

Horrible horrible horrible..canceled my apointment because tech bot available and then rescheduled next day they have a black out???? Are you kidding me??? This place needs to shut down read more

This office staff and Dr. Perel are exceptional! From booking my appointment, to being seen on time and addressing all of my concerns, to making my follow up appointments - everyone in the office was kind, friendly, knowledgeable and made me feel so comfortable. I felt my needs were addressed and Dr. Perel has a wonderful bedside manner! Thank you to the wonderful staff at this office for all they do. read more

The office staff is great. Front desk woman named Cathy really took the time out of her busy day to get me everything I needed and she did it with a smile. It's so nice to see some people are still kind hearted and love doing their job well. read more

First let me say that Dr. Perel is fantastic. That is about the only thing that is good about this office. I had to schedule an MRI. Twice they had to reschedule on me in 3 weeks due to machine issues which is fine. After the reschedule, they asked me to go to Regional Radiology. Ok no big deal. I called the office Wednesday and asked the woman working the front desk about getting a prescription for an MRI, I was transferred to the MRI department. Left a message for them advising of my need of a prescription. Needless to say, nobody returned my call and I was unable to get my MRI done. Called this morning and same thing. Left a message and awaiting response. Called back and asked for the office manager, once again no response. The office staff is at best uncaring of anyone's need. When I called this morning, I tried to explain my situation only to be interrupted and cold transferred. As much as I like the doctor himself, I am regretting my choice in going here as the office staff is rude, uncaring, and inept. read more

Had a new patient visit, the office was quick and efficient. I welcome the testing to get to the bottom of my problems.

This office was amazing the first visit . The next 2 times I came it was a joke. Have fun even trying to get in touch with the front desk. The doctor is amazing. That's the only good thing about it . Other people are kinda nasty at the front desk . I was the only person in the office and they couldn't even take care of me . They make you wear a mask and half the employees don't even wear it . Super slow office. Dr Perel is great tho. read more

I am extremely disappointed with the care I've been receiving from this practice. Looking to make an appointment with Neurologist can be a little challenging. If you are lucky, you will find an appointment within three to six months. I was lucky to find an appointment with this practice two weeks from the time of my call, BUT, was I really lucky? On my first two visits, I was seen by Dr Perel. He was quick to end the visit and sent me to complete a series of testing ( all done at the office and his MRI suite), but shortly afterwards I have been seen by his nurse practitioners. I've had the worse treatment as far as a human and as far as a patient with his Nurse Practitioner, Emily. She has accused as non compliant to my treatment and not being able to do anything for me. I have followed my care and all the providers I have been referred to, have been treating me with no problem whatsoever. She talks over when speaking and will not perform an examination. She's plain rude and has no compassion for patient. My recent appointment was changed to a tele health appointment at the last minute. I received a call from the front desk to make me aware my appointment changed to a tele health appointment, and I was going to receive a call. This was a week ago! I've been calling the office, leaving messages for the office manager and to the nurse practitioners line and so far no one has returned my calls. I have been out of work for six months and this could jeopardize my returning to work and/ or my workers comp benefits. I am looking into changing my treatment with a doctor who is really cares about me and my care. read more

I could go into a ton of details but I don't have time and energy just frustration with this office.....do not use them. I would give less than one star but that's not an option. read more

Dr. Perel has been treating my MS for over 25 years. My family and I are so grateful to him and his assistants for their professionalism, knowledge, and kindness. Because of Dr. Perel's care, I am not in a wheelchair. He is a wonderful Doctor, and I recommend him to anyone with a neurological condition. Thanks Dr. Perel Tom C read more

Staff is very rude and quick to get you off the phone when you actually do reach a human . Otherwise they don't return calls . Left numerous messages and nothing in return . Useless !! read more

My girlfriend and I showed up to the first available appointment The facility was unkept, Needed paint and was in disarray. The furniture was from the 1980's and the paint on the walls/carpet made that fact much more evident. For such a respected office... it was very surprising how dingy it was in presentation. The staffing... was on par with the facility. There was not a single person in the office other than us. After some time the office began to fill up... patient after patient were seen before us. Our appointment was for 9am. At 10:15 we asked about the status of our visit... This is where inconvenience transitioned into discourtesy and disrespect. Kathy Brown (specifically) was exceptionally rude to both of us. We had mentioned how long we were there and her response was (and I quote) "this particular doctor is really slow... I've waited more than two hours for my appointment." She was dismissive, arrogant and downright rude. We did not appreciate her one bit. After walking into an office that (at a glance) was repulsive... to have someone so rude to us really turned us off. That being said... we decided to move forward with the testing prescribed by the doctor. When we came in for the balance test there was a pair of "goggles" used for the test. These goggles were in poor repair. They were scratched and the rubber around the eyes was falling apart and flaking away. They seemed unclean and not sterilized (to say the least). We requested for them to be cleaned and AGAIN met with rudeness as if we were inconveniencing the staff for a basic request. Cleanliness at medical offices is obviously the most important thing. These goggles should have a sleeve of some sort that goes over the piece touching the skin. Out of curiosity, I researched this matter and they were in fact a product in production and available through the most basic vendors of medical equipment. It just seems that overall this office is happy to continue their existing patients and not upgrade to the current situation of COVID procedures as well as customer service. I would rather fly to Brazil for medical attention than drive to new dorp to be talked down to by the staff To add to this abomination of a situation we had to follow up shortly after our appointment and had the unique experience of speaking to two of the least courteous customer service professionals I've ever experienced. Angelina the receptionist came off entitled, catty, combative and downright rude in every possible way. Once we had the pleasure of getting her off the phone... The experience extended Debbie just took it over the top by making us feel as if we were inconveniencing not only her exceptionally rude receptionist but the office and the doctor. She was very vocal about how unpleasant her job is. She spoke at length about the issues at that office and voiced her frustrations loudly. It made us both very uncomfortable. Debbie thank you but no thank you. I'm sorry you hate your job. Do us all a favor and go in unemployment like the rest of the uneducated, rude and abrasive people in our community. For you to "vent" to patients at the office about the trials and tribulations of your position is inappropriate, unprofessional and discourteous (among many other things). Once our business is done with this office we will never be back. We will make sure to encourage others to avoid this decrepit, dingy and negative atmosphere this office provides for its patients. read more

This office is a joke. Nobody ever answers the phone or returns your call. I gave 2 stars because Dr. Feldman is very nice and so is the medical staff I've encountered. But if there is an issue with Prescription or need an appointment, it's impossible to get through to anyone. This morning I waited on hold for 23 minutes only for someone to pick up and hang up on me...time to find a new doctor! read more

They have the worst service here. I have called to make an appointment for my mother for over 3 months. They have an automatic service where you click 2 to make an appointment. It takes you directly to their answering service because of course no one picks up. We have left the name and call back number multiple times during the past 2-3 months and no one has ever called back. I would definitely change the doctor but they have all my records there. Making an appointment here is IMPOSSIBLE Horrible horrible service PS I never leave yelp reviews for any business. This place has made me so frustrated, I had no other choice read more

I made an appointment and had multiple MRIs done. Since then, I have not heard back from the office once. I have left multiple messages and it has been months since the tests were done. I was under the impression that "no news is good news" but I hoped that they would contact me. The customer service at this place is awful and hopefully I will one day receive a call back. read more

Simply horrible place where nobody answers phone medication is not sent to the pharmacy. Wait was over 1 hour. Horrible front desk. The docs were ok. read more

Staff is OVERWHELMED . Only aloud about 10-12 minutes each appointment. After 2 visits with perel u never saw him again. He sent his minions on all the other appointments. He walks around like he is GOD & spoke to mom like she was a child...Friend of mine has gone to feldman & office does not follow up on calls about letter needed for work. read more

I'll start off by saying that Dr. Perel and his PA are absolutely amazing! I've been a patient there for 15 years and I couldn't ask for a better doctor. The reason for the 3 stars, his (I'm assuming new since I've never seen or heard of them before) staff is absolutely horrible. The girl that schedules appointments is withholding my medication from me, which in my case is life threatening. She won't let the prescription girl fill out the prescription until I speak to a doctor again. That wouldn't be a problem if it weren't for the fact that I've made 3 tele appointments and not one time has the doctor called me, and that's after I called for 2 weeks and leaving messages that were never returned. When I call the office, and on the rare chance someone actually answers, she tells me "oh you're next" and hangs up the phone on me. She's been nothing but rude to me for the past 2 weeks and will not get me in to see a doctor and refuses to transfer me to anyone. If the doctors themselves weren't so good I would've found a new doctor after the first 2-3 days of her horrible attitude. She definitely should not be working with people. read more

I had a great experience with Dr. Perel. He came highly recommended by another great doctor, Dr. Adolph Meyer, and lived up to all the high praise. A very pleasant staff greeted me...Dana, Angelina (nice sense of humor) and Donna, and Dr. Perel saw me almost immediately. His exam was very thorough and he made his own conclusions re the numbness in my left hand, and did not just echo the conclusions of a prior doctor and surgeon. He is also sending me for a further test in Manhattan, even sacrificing the $$ his staff could have made by doing it in-house. Nice and caring doctor. Hope I can continue to see Dr. Perel for years to come. read more

What else can I say about this amazing neurology center they absolutely saved my life from the first level to the top Dr there was nothing but kindness and consideration kudos to Dr Perel and his amazing staff thank you thank you thank you my family thanks you. An emergency situation with no prior symptoms was dealt with the most kind professional people I have ever encountered they hugged me they cry with me they gave me my humanity they gave me hope read more

The office is a disorganized mess! Never calls back and you can never get a live person on the phone. I would fire the office manger, get a daytime answering service to mitigate calls so important calls get thru and thoes that can wait get answers in a timely manner. I understand there are alot of patients but do not take on more if you can not handle them! read more

Every time you call into the Alpha Neurology Office in Staten Island at 27 New Dorp Lane the phone is NEVER picked up. You leave a message no response, you call the next day no response. A Pharmaceutical Company has been calling for 2 days to change a prescription order for a patient and CANNOT get through. When you go into the office they seem to be very well staffed. This is really unacceptable! read more

Welp Yelp....looks like this office hasn't provided amazing service since 2015. My first visit was 2/5/19...none of the staff seemed to know what was going on. I was referred for several tests and had to get the referral approved and scheduled myself. When I tried to reach the office repeatedly for a referral they had to control...I never received a call back for any of my messages. When I did finally get in touch with someone, she stated she would handle it herself...nothing. Finally made an appointment to see the doctor again for 3/25/19...I waited an hour and the doctor had the nerve to tell me I never got one of my tests done and I explained to her that her staff never returned my calls (for almost two months)...she told me that she didn't control that and that I needed to speak to the office manager. The doctor stated she was calling in a script for me...when I arrived at my pharmacy, they received no script. She also referred me for something else...but have no idea what it is...I can't read the script and the staff was all over the place (seemed frazzled). I tried calling the Dr's office while at the pharmacy...once again...no answer. The doctor seems okay...but he staff is completely incompetent. My understanding is that there is an office manager; however, if I oversaw this establishment...I would replace her and the staff. I say this, because I'm a manager and would never allow my staff to be this incapable to do their job. Part of this office deals with neurology...and patients are dealing with some extremely fragile diagnosis/treatments...the stress that this office causes people due to lack of awareness/communication baffles me. Doctor's of Alpha Neurology...replace your staff...starting with the office manager...your patients deserve better service than this. read more

Absolutely horrible experience. Do not recommend this place at all. Doctor is not even available, you will be sent to a PA who does not even examine you!!! Staff is even worse. Rude and heartless to say the least. read more