Wow, just wow. We walked in this immense heat to get to this office because we had an appointment…read more Only to be greeted with a locked door and a note that read: "closed due to power outage ". I don't care what reasons you have for closing the office, you have a cell phone to notify the patients if you have to close! Unbelievably careless!

I went to Nepola because members of my family have been seeing him for years, and recommended him…read more I had never met him before, and he treated me like he already knew me - which could have been nice, but his tone not warm and inviting. He made sarcastic comments about my families medical history, and interpersonal issues, that were highly triggering and upsetting. For a first impression it was pretty jarring. He knew things about my family, that I hadnt discussed with him myself, and for him to bring them up with lack of consideration for my feelings on our first meeting... It felt invasive, unprofessional, inappropriate, insensitive and out of bounds. I felt super uncomfortable, and violated and was shaking when I left. I haven't been back since the first visit. The office hours make it pretty hard to make appointments, and the behavior of the woman at the front desk is highly unpleasant - she was awfully rude whenever I inquired about refills on medication or to make appointments. I went once and never went back. Horrible, and traumatic experience.

Great office!! Professional and easy to get along. Dr.Bhatia is class act. He takes his time,…read morelistens and talks with a nice tone. Smart and accessible.

I just had my first visit with Dr Bhatia and I have to say it was such a pleasant experience. First…read moreoff, scheduling was easy the ladies accommodated me on Saturday which I was happy to know they are open on Saturdays. They also told me to fast just in case they drew blood so it was nice to speed things up. I was running a few minutes late so I called to let them know and they were great about it and still welcomed me in. Forms were short and easy. Dr asked questions about my lifestyle and relaxed me a bit with easy conversations as I get nervous at Doctors offices. I'm new to the area so he recommended other practices (dentist & obgyn). His staff was very friendly and gave me the cool places to eat around town. They really have a family type of atmosphere. Overall, super happy with the experience and I'm so glad I attended this practice.

Dr. Mancino is wonderful!!! I would give him a 5 star rating however if u need to deal with Jeanine…read morethe authorization person that's a whole other story. She is a big ZERO. Presently I'm out of medication and I've been trying to have this taken care of for over 3 weeks. Does not return calls & when I finally complained to the office I received a call where she claims she took care of it and did not. I'm sad to switch from Dr Mancino but it's common knowledge among the office staff that this typical of Jeanine

This review is totally for dealing with the office personnel and not Dr. Mancino. Unfortunately, I…read moredidn't get to meet him. However, Dr. Mancino and the other doctors in his same office, please take action with your front office staff by getting them proper customer service training since most reviews on the internet of your office, not the doctors, are negative. I called on June 4, 2020 to make an appointment and spoke to Donna. She was very pleasant while explaining that since we are in a pandemic virtual calls are scheduled. Totally understand. She then goes on to request my insurance which is Aetna Core Plus. She stated she is not familiar with it and needs to check if they accept this insurance. After putting me on a brief hold she comes back onto the call stating 'the girl" (no name, doesn't tell me who the "the girl" is in the office, etc.) "The girl" said she needs to see the card. You'd have to fax it. First, let's start with the obvious....fax....archaic. Email would be more up to date and better faster choice to view the card. Was not given that option. Second, as she stated, we are in a pandemic. Keeping that in mind, not many people working from home these days have fax machines. I know i don't. When I stated that I was told well sorry, she needs to see the card. Getting past that, I offered to give her my Aetna Insurance Group number, ID number and telephone number on the insurance card so "the girl" can call Aetna and get whatever information she requires (I don't know what's needed so I can't call) so I can make the appointment. Donna then states, "no, she has to see the card." Really? I don't think I need to say anymore because it's quite obvious the level we are dealing with here. Dr. Mancino, I heard good things about you. Too bad most of us will not get to experience your expertise because you lack competent staff and due to that will be going elsewhere.

Went here twice - once for covid treatment and another for bloodwork and medicine. I like this…read moremedical center quite a lot as they were significantly helpful in both cases. Dr. Victoria Liu was extremely professional and consulted a local pharmacy on my behalf as CVS could not approve my prescription using my company's insurance during weekends. However, the local pharmacy (Roseview Pharmacy) that works with Excelsior Integrated Medical Group came to the rescue and was able to deliver it the same day that evening. I am highly satisfied with Excelsior Integrated Medical Group's service and care, and will support them as my primary care going forward. Their office experience was also quite nice as it looks new. 10/10 recommend.

I've had a very positive experience with Dr. Victoria Liu. She is attentive, patient, and truly…read morelistens to my concerns. I never feel rushed during appointments, and she explains everything in a way that's easy to understand. The office is clean, and the staff is friendly. I feel confident in the care I'm receiving and would highly recommend her to anyone looking for a reliable primary care doctor."

Dr Pompa is very knowledgable but loves to chat! He is so nice but always a long wait!!read more

After finally being referred to Dr.Megna's office , after years of being misdiagnosed by at least a…read morehalf a dozen well intentioned so called experts in the same field of medical practice . Doctor Megna diagnosed my issues correctly and has been able to properly treat me in a way that has changed my quality of life immensely for the better part of the last 25 years. I would not be alive today without his treatment.

I have used Dr Daniel Megna in the past. I have never been more upset in the past week for the…read moreservice I recieved. I had a procedure done in which biopsies were taken.I am positive I will not get those results back from him or his disfuntional office staff because they don't return calls. I was perscribed medication in which I have yet to take because his staff is so incompetent and still has not reached out for authorization. Staff and Doctor does not return calls nor do they help in anyway once your procedure is completed you are left on your own. I regret my decision for using Dr Daniel Megna. Horrible!

Terrible staff. When Dr Mancino told me I had to undergo a second endoscopy, which wound up being a…read morewaste of time anyway, I was told that everything would be covered, including the telehealth appointment with the doctor. They wouldn't schedule anything until the coverage was set in stone, but when my insurance gave me trouble I was harassed over the phone by the manager twice, once while I was driving in rush hour traffic and could have crashed. My insurance has been investigated as they are unprofessional and cheat their clientele, but this office didn't seem to care and said regardless I was responsible for close to $20,000 for a procedure I didn't even need. Thankfully the hospital I went to worked with me and lowered the costs to a minimum, but this office staff was ruthless and should be fired for the way they treat their clients!

I think this office needs to restructure its staff as every time I call, the staff become more and…read moremore unprofessional. The attitude and rudeness I get from the ladies (especially Donna) working in this office is unacceptable. As a patient, I shouldn't have to hang up the phone or leave the office feeling the way I do. Such a shame and ironic as the doctors are pleasant and professional.

Dr. Olsen is a wonderful doctor. They accept same day appointments when you are not feeling well…read more She is a thorough caring doctor. I love her as my primary physician.

She is my new PCP (primary care physician.) She is also my husband's doctor. As of now, I have…read moreseen her twice. What I like about her is that she is very thorough. She is not one of the doctors who sees a patient for five minutes and then rushes them out the door. She really takes her time to listen to her patient's concerns, to double check things for herself in addition to going over test results with the patient in person. This leads to the only dilemma of the office, all the doctors are like that so if you expect a quick wait you will be disappointed. Schedule a visit on a day when you don't have work because you will be waiting between one and two hours after your original appointment time. This is because she as well as the other two doctors here really take the time with their patients. Trust me, it is worth the wait.