How can a company be both the best and the worst? Alpha is marketed as the best moving company in the area, the owner is great and responsive, however, the overall experience and outcome from my move continues to be lackluster.
(photos are of all the things they STILL left behind after returning once already)
I Hired Alpha for a 'down the street' move, and the initial crew that showed up was initially amazing, even though the 'team leader' Travis called me to "make sure my partner wasn't still asleep in bed (I'm single) because they'd hate to have to wake them up to move it - which was the oddest welcome call ever, and seemed super creepy. They arrived early and rebounded from the creepy call, everything that was packed was packed GREAT - Cameron packed everything great (he just didn't pack everything). At the start of the move, I showed them the kitchen and gave the direction that -everything- outside the fridge was to be moved, including all drawers and cabinets, and my quote included this.
Once everyone arrived just down the street to the new residence, the furniture was being set up and assembled, and another 'crew leader' showed up that didn't work with these guys (I believe his name was Dallas - NEVER allow this guy to be involved at your move or on your property - had sideburns, can't miss him), and tried to fight one of the guys, screaming, cursing, telling him to come outside so he could fight him, all of this happening so loud in my interior hallway that all my neighbors can hear and see on my first day - what an impression, thanks to Alpha Moving.
The owner of the company showed up after I texted him what was going on with the crew, the two that were arguing were sent home, and Travis said the one kid did this quite often. This is a moving company that leads you to belive they pray and huddle and have strong core values - they even refused to move my bar items (liquor bottles) (or anything related to it - they even left behind plastic bottles of non-alcoholic drink mixers, and boxed everything else around them) - so frustrating.
Everything had calmed down, and my new place was looking mostly back 'together' when I realized thing were missing, so I returned to the old house to find they missed 3 entire kitchen drawers, and the drink mixers cabinet - I texted Rob the owner and he sent Cameron and crew back out to package and move those things, and get the moving blankets they left behind. I did one final-final walkthrough of the old kitchen when I got back over to the old house a 3rd time, and they missed the ENTIRE area under the kitchen sink, left all their packaging paper on-site, all the cords to my kitchen appliances were left at the old house, and there's still a cabinet of non-alcoholic drink mixers mysteriously left behind after they came back to get them a 2nd time.
There's also several items on the top of my cabinet shelves they just randomly left behind.
The parts they did, they excelled at, but they didn't do so much it turns out (I found out after they left when I kept realizing thing were missing and remained at the old house) - and the fighting on-site within earshot and vision of my neighbors, and yelling - that was a deal-breaking that cancels out all the good.
(photos are of all the things they STILL left behind after returning once already) read more