GREAT JOB CHOOSING A MONDAY TO SHUT DOWN FOR UPGRADES YOU OWE ME $$$$$ couldn't do my job today…read morebecause you guys shut down the services. Great job worst customer service ever you owe me money.

Don't use them !! In regard to Comcast and xfinity, and not necessarily this location as I've…read morenever had to work with them, I have never experienced such intentionally awful service over so many years. The only good thing is that I know I'll never need to deal with them ever again. No matter what price they offer I'll never use them again. I'm on fidium now and it's just fine.

Been on hold several times for more than 1 hour. Discrepancies on many instances. They charge…read more$4.95 to pay bill using phone whether automatic or using representative. Incompetent and they don't care. I canceled my internet, they would not allow me to cancel my phone the same day. I waited until the next day which was (Friday) they then said it would not be done until Monday, which was the day after cutoff date for bill. They continued to bill me even though I paid extra $17.63 plus ($4.95 fee). Just received another bill this month,which is why I have been on hold and am totally disgusted. I rather have no service than use CONSOLIDATED COMMUNICATIONS.

Consolidated has the worst customer service of any company I have ever dealt with. No dial tone for…read moreweeks at a time. When you finally get through to customer service, they have no landline phone option, only internet and VOIP options. Their customer portal is useless because when you report problems, and try to submit the troubleshooting request, Consolidated says that nothing can be uploaded and those services are unavailable. I hate hate hate Consolidated Communications landline service, it's useless and too expensive for poor intermittent service.

I bough a new iPhone there today and was charged $149.99 for a JBL Flip 7 Portable Water Proof…read moreSpeaker that I did not buy. The agent clearly knew he was lying and trying to scam me because he told me the phone was $856.73 with activation after a discount but the recipe states the phone was $679.99 plus a $26.75 activation fee. I will be calling tomorrow and contacting my bank. Beware! If they did this to me how many others has this agent charged for products that were not purchased.

Customer service was the worst customer service I have ever seen…read more We went into the store to add a new line to the plan. While there the person who helped us add the line did not do it correctly and shredded the sim card that belonged to our previous company. It took us 3 days and $60 dollars for a new SIM card to fix the issue, as well as countless hours... after this, we were told to call the customer service line where they escalated it to a very rude manager who told me he reported to CEO, haha. Anyways... I asked if he could refund or credit us for the trouble he told me after everything that the best he would do is "$5 dollars and I can either take it or hang up and leave them alone" I have been with metro for over 15 years.. too long if you ask me. not sure how they keep customers at all..

The best thing that I can say about my T Mobile experience is that the representative was friendly…read more Unfortunately that's also the only positive thing that I can say. She looked at the map and assured us that service was good at my home; not 5G, but good. Not only did we not have any service at my house, when I called to discuss the problem a condescending young man asked if I checked the coverage map because everyone there (in the store) knows that service in my town is bad. He then told me that there was nothing he could do, I had to call customer service. When I spoke with customer service she told me that that was completely wrong, that she could do nothing, refunds had to come from a store manager. So, deceit, condescension, the run around and an unwillingness to admit to any wrongdoing on top of a complete lack of cell service adds up to one star and a trip to US Cellular.

I received outstanding service from Jesse B at T-Mobile at the Mall of New Hampshire - I dropped my…read morephone in the lake, and he went out of his way to find me a replacement and port my data over to the new phone. I appreciated the time he took to address my minor emergency, and wanted to leave a few words of thanks. Would shop here again - or return for service.

I cannot recommend highly enough the Verizon store in the Mall of New Hampshire (next to J.C…read more Penny) . We walked in on Black Friday just to ask a quick question about deals on phones. We were waited on right away by Ben and he answered all of our questions about a deal that sounded too good to be true. So instead of just getting one phone upgraded four of us got our phones upgraded. And the deal absolutely was true. Ben stayed with us the whole time during the upgrade process and transferred the data to our phones. Being the busiest shopping day of the year, I figured he would try to rush us out to wait on more customers, but this did not happen. Ben was patient answering all of our questions and was very enjoyable to work with. My daughter wanted a specific color phone that was not in stock and he made several calls to make sure that she got the phone she wanted. Ben has since checked in a couple times just to make sure our phones were working well and we didn't have any additional questions. I cannot recommend the Verizon store and Ben highly enough.

Go to the Apple Store. Apple offers the same trade-ins and deals. This store is all about sales and…read moremaking money. After that, they do not especially care about you or your phone issues that may arise, they will actually tell you to go to the Apple Store and have them deal with the situation.