If I could give Charlie and his wife 100 stars, I absolutely would!!!…read more After being stranded for over 3 HOURS in an area I was not familiar with and honestly did not feel safe in due to the questionable surroundings, I was already emotionally overwhelmed and in tears. Not once, but TWICE, tow companies canceled on me claiming they "didn't have the proper equipment" to tow my car. All they did was waste my time while I sat there stressed, exhausted, overheated, and scared. My Porsche was damaged due to undercarriage impact damage and an oil leak, and apparently every other tow company acted like my car required some impossible fancy setup. Then came Charlie and his amazing wife. Within less than 15 minutes, he showed up calm, compassionate, professional, and actually KNOWING what he was doing. Charlie didn't start my car and risk further damage. He carefully hooked, secured, and loaded my vehicle properly and safely got it to Porsche of Tacoma with zero issues. DID NOT DRAG MY CAR HOOKED IT ADDED THE SKATES/GO JACKS ON MY BACK WHEELS. THAT is what professionalism, experience, and genuine customer care looks like. After one of the most stressful days I've had in a long time, Charlie and his wife were honestly a blessing. Thank you both so much for your kindness, urgency, and for making me feel safe during such an awful situation. Third time truly was the charm.

My car could not safely leave Angle Lake garage. Tow Truck Charliez came to my rescue and took my…read morevehicle to a service station before closing. He was on time, actually ahead of schedule. Knew all about my car and had some great advice about EV batteries.. Great value. Knows his stuff. Highly recommend!

I would definitely recommend Black Lake. The receptionist was friendly and very helpful. They had a…read moretruck out to me within the hour like they said and the tow truck driver Dominic was both polite and professional. I can't see why anyone wouldn't give these guys a five star rating.. also the tow truck was clean and not fumigated by hanging fragrance trees or glade plug in crap..

We just had a severe and rare snowstorm here in Olympia and my car was stuck halfway up my long,…read moresteep & slippery driveway. GEICO's roadside assistance team said they couldn't send a tow truck for 24-48 hours. I looked at Yelp and Black Lake Towing was well recommended. I called owner Brandon at 6:30 am and they were just opening for the day, he said the could reach me first call, and arrived a little over an hour later. They were extremely knowledgeable, courteous, told me the cost upfront and got to work. They pulled me out and I was back on the road in 30 minutes. I can highly recommend Brandon/Black Lake towing.... a pleasure to do business with and experts at their business.

Awesome ~CAN'T Say enough. Single mom stress bus in these situations !! Immediate response and…read morefollow up texting throughout pick up and delivery. No standing around these guys know their stuff not wasting anyone's time. Super friendly driver really professional! He moves so fast getting car loaded up he is proficient in his job no doubt! Yep all PPE on the great guy (Andrew) picking me up ..mask to gloves and wiping down inside of truck. It all really just felt like "family" totally understood my stress and had some good laughs helps so much when your stressing! If you can say in a tough situation that I kinda enjoyed the whole process ..I will.. I think just knowing it was handled and the excellent response and communication made me feel that! Complete reassurance from "Pat" .."we gotcha nothing to worry about".. and that was forsure! The driver Andrew .. same, he made it all completely painless and so kind ~smiling the whole time!! Now I got my ! GO TO! Guys!! I'm saying..this feels so good knowing they will have my back .. customer first treatment.. No sitting around! I'm passing on recommendation to my nurse friends and sisters and whoever asks ! I want to say Thank you so much for your professionalism and care with my car and ME! Happy Sunday!

Was told at 11:30 they would be at my residence with in 40 minutes called them back at 1 again was…read moretold 30 t0 40 minutes it's now 4 I would never recommend this towing company too anyone. They suck!!!

On time. Arrived when they said they would. Very responsive. Good communication. Eugene knew what…read morehe was doing.

Never use Graham towing. They trying to price gouge me... $500 to tow a vehicle less than 10 miles…read more See you in court if you think that is reasonable pricing.

The male owner of B&H responded to our roadside assistance call through Verizon for a flat tire…read moregone wrong in our driveway. We had pulled the flat off of the car when our jack fell over and our car went nose deep in the soft, wet ground. This gentleman came out and quickly dug us out and not only changed out our tire, he swapped the other spare onto our other vehicle for no extra charge! It's not often you meet such generous folks, but it's reassuring to know this family-owned business takes such good care of their customers! Thank you again for such great service!

We have been having issues with our car and have been using tow truck companies to get my car to…read moreshops for second opinions. Emergency towing and recovery popped up and I decided to go with them. I spoke with James and he was very easy to talk to and very friendly. James was able to get my car safely and quickly to the shop. I would recommend them to anyone needing a tow. Hopefully I won't be needing more towing but if I do I will give Emergency Towing and recovery a call again. Thanks James for the great service! You made it very easy for us.

I was stuck at Safeway with my Ford bus. He came and towed us with no issues. He was fast and…read moreprofessional and very nice. I called around and he was the best price out there.

I have used this company several times for various tows and have been pleased each of those times…read more The young man I encountered each time was very polite, friendly, and detailed oriented. He gives very useful information during his service. The prices are reasonable. The service is excellent and professional. I will be using this company again if the need arises. I highly recommend.

I needed a tow off the shoulder of the highway at 12:40am. The roadside assistance through my…read moreinsurance said they couldn't get anyone to me until 9am. I called Hollywoods and they sent someone to me in 40 mins. I definitely was not in the best spot, around a bend and right where an on-ramp from another highway was ending. He immediately put out safety markers and worked efficiently to get my car hooked up. Towed me about 25 miles. He was kind and professional. I believe his name was Trenten as he said he would be sending the invoice and that was the name in the signature. Best towing experience I have had. Absolutely would recommend and would not hesitate to use again if I needed a tow in their service area.

Cory was dispatched through a sister company and made sure to tell me to call him directly next…read moretime. Absolutely, since I was charged $212 to tow my son's car about 20 blocks to our house. But anyway... It had been...a week. My younger son's car has been in the shop so he has been borrowing his brother's car while his brother is out of the country. His brother's car is a finicky starter and had needed jumped a couple of times during the week. Needless to say, my son and I were over the car troubles completely. Well, he got the car started and went to fill it up, then of course it wouldn't start again. We tried everything we could think of until we called for a tow. When Cory responded, he diagnosed the problem before even putting it on the flatbed. When he put it down in front of my house, he was able to prove his theory and tell us where to get it fixed for the best price. Not that I ever hope to have to, but I will be using Cory again if needed.

I would highly recommend emergency roadside assistance. When I called for the service, they…read moreanswered right away and they're very reasonable on the pricing. They also informed me well enough about the competitors in the area how much they charge their dispatcher and their drivers keep in contact with you. How long the wait time until they get to the car when they arrive and they verify with you which vehicle it is and license plate number so they don't make a mistake which I really appreciate the professionalism, and they also work with you on and where you need to drop it off so once again, I highly recommend using their services