For the first time I was referred to this business! I thought I would try them to see if they were…read morehonestly one of the top places! I needed my vehicle towed now. I called them and in five minutes. They're on the way to pick up my car! They responded to me immediately! I will definitely recommend them to my family and friends. I was truly impressed, you will be too!

Worked with Ben and he was amazing! He was able to coordinate a time to pick up my vehicle and I…read moredidn't have to miss work! He was very kind, patient, and accommodating. He communicated and gave etas throughout the entire process. He even sent me before and after photos to confirm drop off. Great and easy process!

Stuck in Ocean Shores late in the evening, tried using my insurance's roadside assistance to have…read moreit towed home but waited over 4 hours with them unable to find anyone. I did a search with Yelp in my home area & tried some with no success, then tried Capitol Towing & Recovery although the coverage map did include Ocean Shores, and the guy on call said no problem. Should have called them 1st thing, they answered the phone, did not need to leave a message or create a Yelp project for services, and he got me & my vehicle home in less than a 4 hour timespan counting getting ready to leave & pick up the tilt bed hauler for a place that was well over 1 1/2 hours when I normally drive it. Yes I paid high price for this late at night service, but I needed to get home & already tired for an ordeal that took 9 hours into 6 am in the morning.

They gave me an estimated price of $600 to tow me from Olympia to Aberdeen less than an hour away…read more I had my two grandchildren 10 and 5 yrs old with me on Halloween evening and my oil pressure light was blinking and then steady on. It was raining hard and I was in need of at least some empathetic words. The man who answered was totally about the money rather than attempting to make suggestions on my options for the nightmare situation that we were in. I would never recommend this company for any services. They don't have any customer service or public relations skills.

I would definitely recommend Black Lake. The receptionist was friendly and very helpful. They had a…read moretruck out to me within the hour like they said and the tow truck driver Dominic was both polite and professional. I can't see why anyone wouldn't give these guys a five star rating.. also the tow truck was clean and not fumigated by hanging fragrance trees or glade plug in crap..

I got my Volvo SW stuck in a ditch while driving in the Capital Forest. I called the roadside…read moreservice provided by my insurance company and waited... and waited, and finally called and was informed the company they dispatched was unable to do that service. Fortunately a passerby informed me that Black Lake Towing habitually work the forest roads. Quick call and exchange of information, I made the decision to cancel the folks the insurance company called and got Black Lake rolling to me. Dominic was the operator dispatched and he made direct contact with me to effect link up. He was very helpful with providing me with clear instructions on how to use various apps to send him my location and situation. When there was a glitch, he was able to flex to another solution seamlessly and effectively. Dominic arrived well earlier than I had anticipated and quickly and effectively towed my car out of the ditch. Overall very happy with the service. Please note, a four star review by me should be considered a very high rating. I don't often give out 5 Stars. I recommend Black Lake and Dominic.

I wasn't charged for an extra day and the free coffee was amazing. Plus the waiting time wasn't…read moreeven any stress because the office women were great.

Tow truck was apparently called to tow some cars in my parking lot. Tow truck driver parked in the…read moremiddle of the entrance and wouldn't let anyone into the parking lot. When asked to move I was told to find somewhere else to be. The guy carries a gun and apparently loves to have his hand on it while arguing with people. Very aggressive. Then some guy from my apartment I've never seen who claims to be management told me to kick rocks. This company is hiring criminal minded agitators who arm themselves if questioned about blocking a fire lane. Can't park. Can't leave. Too bad. Called the company to file a complaint. Lady seemed in interested in the complaint all together. So hire these guys if you want someone shot by irrational irresponsible children with tow truck keys.

Thank you to Mick! I…read moream back on the road after an incident with a concrete pole in a parking lot. Mick was there to save me! He was timely, professional, kind and did not further damage my car! Thank you Summit Towing

He has destroyed AAA premier and all other Lemele of AAA for people around here as he makes you pay…read morea drop fee and they sit at his lot for as long as he can before you get to come pick it up. Thanks Dick! Or I thought your name was dick

A belated thank you for your assistance on Memorial Day night, when my husband was in Centralia for…read morean evening meeting. Our car (and he!) had to be transported from Centralia back home to Olympia. The folks were easy to work with. They took good care of our car--dropping the car off at the Olympia repair place and dropping my husband off at our front door after midnight. THANKS!

Update on my previous review. They damaged my wife's van, ripping up the front bumper…read more After leaving lots of messages with dispatch (the only number that I could find) I finally threatened to get a lawyer. They finally called me and promised to take care of it. I sent them the information they requested and... nothing. Again, they won't return messages even though I now have the boss' number. It's been more than a month since they damaged the vehicle.

These guys can fix everything. They are honest, extremely knowledgeable, and answer all questions…read more Also very fair prices. The owner is a great guy as well as all his staff. I wouldn't trust anyone else. My family and extended family and friends bring their cars here too.

Thank you for removing my flat tire and putting on my temporary tire and suggesting what to do…read morenext. So........thankful

They were prompt, courteous, professional and very easy to work with. Garrett as personable and…read moreknowledgeable. They were also the most reasonably priced, by far.

Called this morning to get a tow just to sit and wait all day long. Not Fast. communication sucks …read more I highly recommend using A Better Towing company on NW State Ave in Chehalis Wa way better company who are actually fast efficient and super friendly people. Tow Bros is a joke!!

Ana is unbelievably great. She was kind, professional and exceeded expectations. She clearly…read moreoverdelivered and I am so happy to have the pleasure of working with her on my recent tow.

Very polite driver, dropped the car in a tight spot and was gone quickly. A++ would recommend.read more