1 Star - Deceitful, Judgmental, and Zero Customer Service
I had an extremely disappointing and frustrating experience with Silverline Towing and Transport LLC. This company destroyed my personal property without justification, failed to communicate, and treated me with clear disrespect and judgment.
A legally purchased dab rig, still sealed in its original container, was left behind in the tow truck. Instead of contacting me--as any professional business would--they opened the container without consent and then chose to dispose of it, labeling it as "paraphernalia." This item is legally sold across Washington State and was not being used or tampered with in any illegal manner. Their actions were not only invasive but flat-out defamatory. Labeling me publicly as someone carrying "paraphernalia" based on assumptions is profiling and completely unacceptable.
Your employee initially told me he would return the item--either by mail or in person. I waited over a month with no word. No calls, no follow-up, no notice. Instead, I found out the item was thrown away. This isn't just poor communication--it's a complete lack of professionalism and respect for your customers.
To the owner: it was your responsibility to secure the item and contact me, not to pass judgment or make assumptions about what was found. There was no posted policy about retaining property, and no excuse for the way this was handled.
I am requesting full reimbursement of $600--the original purchase plus replacement costs. If this issue isn't resolved, I will pursue legal action and escalate through every channel necessary, including AAA, which should reconsider working with such a disrespectful and dishonest company.
Avoid Silverline at all costs. They do not respect your property, they do not respect you, and they certainly do not value customer service. read more
