2013 Toyota in our garage would not start - chattered like my 1956 chevy decades ago when the starter solenoid went south. Called AAA and after awhile got a call from John from "A Better Towing" out of Chehalis. John was very friendly and professional - and got down to business immediately. Asked the make and model, 2-wheel, 4-wheel, or all-wheel, etc. That would tell him if he needed to bring any extra equipment. Then he asked for pix of driveway & garage, and the back end of the car. He was concerned about getting the car onto the his truck safely and without damage. I texted those to him and he said he would be there in 20 minutes. He was. Fortunately he was able to jump start the car and we got it onto the truck in short order. John secured the car to his truck in a very professional fashion and we drove to the dealership for the drop-off. John was friendly, professional, and all business. The truck was clean and neat. I highly recommend this towing company and John to anyone that needs this type of service. read more

Frank M was a God-sent today!! I used my AAA to get a tow and another company showed up to tow my car, but basically refused, saying his truck was too long and there was no way he could get my car out. So he left. AAA tried for HOURS to get a smaller tow truck to me and I was up against a deadline that was going to have serious ramifications if I didn't make it. FRANK M TO THE RESCUE!!!!! Not only was his truck the same size of the other guys, he still had enough room for traffic to pass the front of his truck! He had my car on the flatbed in less than 10minutes and I made my deadline!! He was courteous, understanding, professional, and a joy to work with! He was also rightly pissed off that the first guy refused the tow, calling them "lazy" and "worthless". I agree!! I have had AAA since I was 16yo and now no matter where I am, I will ask for Station 375 and if Frank M is working, I will wait til he's available. Thank you for being my knight in shining armor today, Frank!! You rock!! read more

I had the unfortunate luck of needing tow services twice in the span of 10 days and I can't say enough about Frank Mako. The first situation involved my mother-in-law's car and it was in the midst of dealing with a broken pipe and flooding in my own home so time was of the essence in dealing with the car and Frank handled everything--super fast and professional. The second situation was way above and beyond when AAA failed me and Frank saved day. I was so impressed with Frank and his willingness to help me in my time of need. A Better Towing company is aptly named as it hires great people like Frank and offers its customers excellent service at a fair price. I'm thankful for Frank and I will definitely hang on to their number should future situations arise. read more

Frank was my knight in shining white tow truck. My 1983 Chevy K20 overheated and would not start up again. If I could only explain how bad my day had already been. Then my truck dies in the middle of a busy intersection. Frank called and assured me; he was on his way for me to sit back and attempt to relax until he could get to me; which was very quickly. He then had to push my truck a bit to a line it on the truck properly. He took so much care in loading my freshly painted truck. And made sure I was ok (since yes it was HOT and I was emotional from the day). He then talked me off my cliff for the day as he drove me to my mechanic's shop. I would recommend this company an infinite number of times. read more

Used my USAA roadside assistance, the first tow company they dispatched said 90 minutes, 2 hours later they said 34 minutes, 34 minutes later they said 32 minutes. Cancelled them and got a new dispatch-A better towing was sent. They said 90 minutes, within that time I got a call from the driver, John, said he would be there in 22 minutes, and he was. He was professional, friendly, and pointed out other issues with my car. He called once he dropped off my car to let me know it arrived safely at the dealer. I highly recommend A Better Towing and 007-John W for any towing needs. read more

Frank, you the man! had too tow my lowered volkswagon jetta home after spittin the timing belt and frank had too pick the car twice from different approaches soo it wouldnt scrape the bumpers even a little. Didnt complain while trying too get the car up and having too do extra work pushing the car around too try a different direction. just stayed persistent and got the car on the tow truck without scraping nothing. A better towing is a company id recommend too anyone thats looking for a tow truck driver that gives a damn about there car. THANKS AGAIN FRANK read more

Anthony is an absolute legend! Today I was already running late for work. My car fired up fine, I made it to the gas station and after filling up, my car didn't have enough juice to fire back up. Thankfully right at that moment Anthony pulled up and was getting gas. I asked if he had some jumpers and without hesitation he grabbed his jump box and got my car fired up. I couldn't thank him enough! I highly appreciate his professionalism and kindness. I will be recommending A Better Towing Co. to anyone I can. read more

Requested a tow to Honda Dealer in Olympia when 2021 CRV refused to start when leaving Yelm. Dash board flashed a brake problem but that seemed improbable. John Wilson arrived but had the wrong truck type to lift a car with locked brakes. He said he might be able to fix it with a trick he knew and I told him try it. It worked and we were on our way home. Kudos to John Wilson. The car started again the next day with no issues, but I will take the issue to our Honda dealer to get it checked out. read more

Strapped with finance and how to get help with my motorhome up and running! Meeting A Better Tow Co. and it's employees was my Blessing! They led me to a shop that helped with getting it started and back on the road! It was more than getting me up and running, more importantly the care they Blessed me with and the Humanity and heart to help me I can not say enough to know they still exist in today's time! If you ever find yourself needing a tow, A Better Tow Company is one to call! Helen Q. read more

I would highly recommend "A Better Towing Co.", called AAA and was lucky enough to have them rescue me and my flat tire. Anthony, the young man and driver of the tow truck, was efficient, very courteous and friendly. Did not waste any time, had my flat tire off and the spare on, within ten minutes. I am very pleased and will refer to "A Better Towing Co. when it comes to family and friends. THANK YOU ANTHONY! Stephanee Y. read more

Yesterday I hit a huge pothole, drove a few miles, tire lost air, no spare. Within 20 minutes of my call to Insurance Road Side Service folks, A Better Towing Co. showed up! Driver, was kind and helpful and quickly got my car ready to tow 6 or 8 miles into Town. Easy to chat with while I shared his truck cab. A safe, clean enjoyable experience. I will use them again, if the choice is mine! Thank you, A Better Tow Co.! read more

Joe was fantastic: smart, friendly, fast, knew exactly what he was doing. Our car's computer brain immobilized the car's function, but Joe creatively figured out how to get it into neutral (quite the trick) and then (in a very tight space that didn't allow for good alignment between the tow truck and the car) made pivots, shifts and adjustments to get the car to load perfectly straight. Thanks for the show Joe! read more

Following an unfortunate series of events, I couldn't have been luckier to have A Better Towing come to my rescue! John 007's positive energy, knowledge, and professionalism put me at ease immediately and I knew I was in good hands. Top that off with some fascinating conversations and the dumb-fu@&ery of my situation gave way to a surprisingly pleasant experience! You were smart to snatch him up, Better Towing! read more

hi, My son and I were stranded when the transmission went out on the SR to Oly..Frank from A better towing answered the call and was there within the hour from Chehalis, he was courteous, quick, and was like catching up with a old friend.. and got us back to Hoquiam . this company takes ALL calls even from road side services.. will definitely use them again...thank you Frank read more

I just wanted to take the time to acknowledge when people get it right. And Charlie over at A Better Towing is spot on. He is polite, courteous, and good at his job. I hope I never need a tow again but if I do, I'll be calling these guys and asking for Charlie. He took a bad situation like a stolen and crashed Escalade and made it as pleasant as possible. Thanks! read more

Above and beyond! The tow driver John (007) , was everything you need and want in a stressful vehicle breakdown situation. No hassle just help. Great attitude, kept me informed and went the extra mile to make sure my truck was towed correctly. I hope to not need another towing BUT John at A better towing has my business and my families ! Thank you read more

My wife's car had major issues and Frank from A Better Towing was dispatched to help. He was courteous and professional and very nice to chat with. Great work transporting our car from Lacey to the dealer in Puyallup. The car was safely and securely moved. Thanks again and I'm definitely adding these guys to my preferred vendor list. read more

had truck towed from shelton to edgewood to a service shop i wanted A BETTER TOW was who showed up my driver ken was awesome. loaded my truck and i rode with him to the service shop. totally a professional driver great customer service.i will highly recommend this company and a shout out to my driver ken on 7-30-2024.thank you kelly s read more

I needed a tow last Saturday and I'm so pleased that AAA sent A Better Towing. Our driver did everything to get our car back home safe and sound and us also since we too needed a ride home in the cab. If stranded on the road again hopefully they will send A Better Towing. Absolutely a pleasure to do business with. Thanks. Jacqueline read more