Johny is always friendly and very professiona. we have been very happy with our service.read more

When I called Bug Man with a concern that needed exterminated, they were excellent. The person on…read morethe phone was very kind and able to schedule me for the following day. Then their technician, Johny, was perfect in every way. He connected with me when he was on the way and when he completed the service. He was always very kind and informative. Thank you, Johny! If we ever have another concern, we will definitely call Bug Man!

This company is the very Best on Maui! Franco arrived promptly and spent 1 full hour treating my…read moreroach infestation. He used various treatments to address the bug problem. He educated me as to the cycle of roaches and other suggestions i should consider to mitigate the infestation. I am extremely pleased with his services. Highly recommended!

Marvin did an excellent job! Professional, thorough, knowledgeable! Friendly and thoughtful!…read more Highly recommend!

Update, well it goes to show, you might try a business several times prior to giving a review…read more Customer service is bad, last treatment didn't work at all. They guarantee their service, but they make it impossible to return. I needed early morning or late afternoon, we the tech thought that was funny and said he does the hotels in the morning, they could Schedule me between 9 and 2....I would've had to take a day off to accommodate their schedule. So instead of losing money paying for service that didn't work, but I'm not going to lose a days pay because they watered down the chemicals. So I cancelled the contract and will find a retable company that can service our home.

Justin has been doing an amazing job for us! Highly recommend! Plus he's just a nice guy!read more

Great service, person that came to spray was very thoughtful, and polite. We have not seen any bugs…read moresince we started using their service.

Bowman that came to my condo to inspect for termites and treat was knowledgeable and communicated…read morewonderfully. Highly recommend

We found the gut wrenching white pellety poop all around our door jamb after the crazy storms. We…read morehad pretty much resigned ourselves to the fact that we'd need to tent the house. My boyfriend called Dick's and the tech came that Saturday (I think his name was Roy?)...he checked out all the spots where we saw what might have been poop pellets and also checked out the attic beams and came to the wonderful conclusion that we could remove the damaged areas and spot treat and we should be fine! He was very meticulous and knowledgeable...friendly but not a chatty guy (which was a good thing)...and then he said it would be no charge because he didn't do anything but really he did! He gave us a huge RELIEF and now we have our go-to pest control company for life!

Truly a Maui family owned business in the best way. Whenever I have a pest emergency this is the…read moreone company I can count on to be there. With knowledge, kindness and efficency. Today when a bunch of paper wasps invaded the window screens they came out and knocked down the nest which high up under the eave with no fear, chemicals or even a ladder!!! I can now open my windows again.I would call Dick's anytime I need help, they really are there.

I wanted to share my experience about inquiring to rid my home of the roaches I have ( not a lot…read morebut still there ). I shared with them when I called that I have a medical condition that is challenging. I was so touched when the owner Mark called me to discuss my condition and the best options for ME. WOW I love that they cared enough to call and explain so I would stay healthy in my recovery. That is LOVE OF OUR COMMUNITY AND ALL OF US IN IT! Always call them, it will be a WONDERFUL and Heart felt experience. It is for me. Thank you Mark! Thank you Mid-Pacific Gratefully Kyoko W.

I have tried a few different companies on the island. Mid Pac was honest and upfront, Alex did a…read moregreat job explaining what our problem was and how we could save money on our fumigation. They delivered on what they said they would do and solved our termites in our house. If your looking for a quality family buissnes use these guys!

I think permanently closed at this point. I can't get a…read morehold of anyone.. I'm on hold forever after 15 minutes I give up and press 1 to leave a message and it says they are closed. So I think they closed for good. I have been with them for 4 years. Sucks.. Need to find a new company now.

I have been using them for a couple years now. In the last 6 months I have had to call back a few…read moretimes due to the consistent roach and ant problems. The problem has not gotten resolved. The manager was not understanding. I would highly recommend taking your business to local companies. I have since switched and found better service with better pricing.

Brandon came out to help us with a cockroach problem in a used car. Boy was he ever helpful, nice,…read moreand professional! He took the time to thoroughly explain our options and answer all our questions. I will not hesitate calling them back for future service when I need it, with my car or house.

Moved into a condo development that uses Accu Pest for their exterior pest treatment so decided to…read moretry them out for interior service as well. Paid extra for them to come out on a day that wasn't their scheduled quarterly treatment date. Two months later we found a centipede in our upstairs bathroom which we have never had with any other place we have lived and called them for a follow up treatment and they said they would have to charge us for another quarterly treatment since it has been over a month since the treatment. Never had this issue with the other companies on the island. Definitely won't use their service again and will be talking to our HOA about their contract with Accu Pest.

I was happy to see that their product works and it keeps the bugs away for almost 3 months or so…read more But their service has to be improved. I had an appointment at 2:30, but found that they came and hour early when I wasn't home. They came on my property and did the job anyway. However, I have small children and don't want anything that kills anything next to my babies who still suck their thumbs and roll around in the grass outside. I told them on the phone initially I wanted just the perimeter of the property done. They did the house perimeter. Right around where my kids are. I told them I was disappointed and frankly quite upset that they had come on my property without my permission and did a job that I did not approve, and they said too bad, you still owe us. Bad customer service in my opinion.

I would definitely recommend Eco Smart. They were on time and very professional and highly informed…read moreabout the products. He did a walk through with me to see where the problem areas were inside and outside of the house. And guess what, the ants and roaches are gone!!!! And I don't have to worry about chemicals or any of that junk since its non toxic. Very impressed and would hire them again.