Sylvia is very helpful and nice to talk to. Suggested me a grass flip flops that would get…read moreattraction! Super hilarious!

An older women that works there, I believe her name was Sonia was hovering over us and she didn't…read morelet us enjoy the shopping experience we hoped for. We finally picked a bracelet & and an ankle bracelet and she asked if we wanted her to take it to the check out counter so our hands could be free (as if we were going to steal the items). We decided not to purchase anything else after that. In fact, I didn't want to purchase the bracelets after that. Don't shop there

My sister gave me this hoodie for my birthday. She doesn't spend $200 on clothes. That's why she…read morepicked it -- she wanted to get me something that would last, and she saved for it. I washed it one time. The zipper broke. On a zip hoodie, that's the whole garment. I can't wear it, and it isn't something I can fix myself. I didn't want to make this a thing. I called, I emailed, and I used the live chat, and each time I asked whether there was anything you could do -- a repair, a replacement zipper, a tailor you work with, anything at all. The answer was no every time. Nobody offered me a case number or a next step. I understand that a zipper can fail. Manufacturing isn't perfect and I wasn't expecting perfection. What I was expecting was that when something goes wrong in the first week on a $200 piece, the company that made it would want to make it right. That's what the price is supposed to mean. The hard part isn't the money. It's that every time I see it hanging in my closet I think about my sister spending more than she should have, on something I can't wear, from a company that wouldn't help. I'd rather she'd bought me a $40 hoodie that worked.

I've been wearing this brand for about three months now. I originally started because one of my…read moreclients loves it and recommended it to me. I decided to visit the store instead of ordering online because I wanted to make sure I got the correct size. The first time I visited this location, an employee named Hannah (I believe that was her name) helped me. She's short with jet black hair. Unfortunately, she was extremely rude. While I was asking questions about sizing, she seemed annoyed and gave off the impression that she didn't want to help. The second time I visited the store was today, on my birthday. I wanted to buy something as a gift to myself. She happened to be there again, and when I asked about an item on the silver rack she was once again very rude and dismissive. She looked like she either hates her job or just didn't want to deal with me. Another employee ended up helping my friend and me. She had an accent (I didn't catch her name), but she was much kinder and actually helpful, so I appreciated that. The store itself is really cute. The design feels very 70s-inspired and they even have a lounge-style seating area that feels like a waiting room. They also regularly have items on outside sale racks--things like bathing suits, hats, shirts, leggings, and sweatpants. Parking is not great. You may have to park across the road for free parking or drive further down to find a spot. Also, because the store is in Malibu, expect heavy traffic. Overall, I probably won't be returning to this location. Now that I know my size and have a few pieces from the brand, I'll likely just order online. It's nice to go into a store the first time to feel the fabric and see how things fit, but the customer service here made the experience disappointing.

Very nice conservative clothing. We were instantly greeted, which I appreciated…read more Parking advice: come on the weekdays, it's almost impossible on the weekends.

Unbelievably rude customer service at this store. The first time I visited, the salesperson was…read moresuper pushy and lied to me about a sale being over but said that she could honor a sale price just to make the sale. I went home and checked online and the sale was still active. I went back to return a different pair of pants and in front of me, the sales person sniffed the pants, putting it up to her lipsticked face, went to talk to her manager, and then accused me of leaving a stain and wouldn't let me return. I will never purchase from Ruti ever again.

DO NOT order from this company!!! (Note-this review is not for the store but for ordering on their…read morewebsite.) They simply do not care. Worthless customer service. UPS sent my package back. Tried to get to the bottom of why. You can only contact customer service through email, which is all AI. There is no phone number associated with customer service. I am done woth Farm Rio!

Amazing attentive and knowledgeable salespeople they worked as team…read moreThalia helped me and brought me so many sizes and choices ( there was a wonder male salesperson and other beautiful woman with black hair- sorry I didn't not get their names!) They all helped me... so many choices Thanks again!

Clare V. is such a cute, inviting little store! Adrian was truly kind and welcoming, and the shop…read moreis small, clean, and beautifully curated. The selections are truly one-of-a-kind, you won't find everyone else wearing the same thing. Each piece feels unique and special, making it worth saving up for. Such a lovely place to browse and find something that feels like you! The value is worth it around 100 +

everything about this store is beautiful from the bags to the workers i will definitely come backread more

My first visit to this store yesterday. The handbag assortment was great. Loved the colors. Hard to…read morechoose just one. The staff couldn't have been more welcoming. Overall a great experience. I'll Be back!

I have a number of Clare V bags, probably about 15 I've collected over the years, and I've always…read moreappreciated the quality. I was gifted one for Christmas and decided to have the hand painted monogramming done on it. I went back and forth with the associate, and even asked how long the paint lasts, does it chip, etc. She assured me the paint was sealed and she's never seen any issues with it. I assumed over time the paint may fade or chip, however mine started chipping a month later. I contacted them and sent pictures, and they agreed to refund the fee I paid to have it painted. However, now I have a bag with chipped initials that I don't like to use. I reached out again asking for suggestions to remove the paint myself and they said it was permanent. Obviously not? Disappointing experience and I would not suggest ruining your bag with the hand painted monogramming service.

I was in Malibu and saw this sign!!! It absolutely made my day and made me feel safe. Thank you for…read moreunderstanding that our lives matter as well. I would HIGHLY RECOMMEND this business to EVERYONE!

I was very hopeful for this place. I had been to the location in Austin and was looking forward to…read moretrying out the Malibu store. When I knocked on the door, however, the two associates did not look up from where they were. Disappointedly, my sister and I turned around to return to our car, when we saw a couple go up and knock on the door, followed immediately by the two associates opening and greeting them. What a disappointment and a horrible way to treat customers. I will obviously not be returning.

I absolutely love Farm Rio, so I was so excited to discover their store on Melrose. It's stunningly…read morebeautiful inside and the salespeople are very kind. However, there really isn't much in the way of actual clothes to try on. There's way more online or with other retailers like Anthropologie or Nordstrom. The store is beautifully designed, but it's to hide the fact that they have a lack of actual merchandise. They also only have one size of everything out on the floor, which feels limiting and restrictive for anyone who isn't a size 0. I'm sure they have more sizes in the back, but that's not a great look in the era of body positivity. I still love the brand, but unfortunately the store was a miss for me. I'll continue to shop online instead.

I rarely leave negative reviews, but my experience at the Farm Rio store on Melrose was so…read moredisappointing that I felt compelled to share it. I've always loved the Farm Rio brand and have consistently had positive experiences, (always at aventura mall) which made this visit even more surprising. Unfortunately, the staff was extremely rude, unwelcoming, and completely unwilling to help. Instead of creating a pleasant shopping experience, the atmosphere felt uncomfortable and unprofessional. What made the situation even more disappointing was the feeling that some employees were taking advantage of the manager's absence. Customer service seemed to be the last priority. I still appreciate the brand, but this particular location does not reflect the values and experience I've come to expect from Farm Rio. Based on my experience, I would not recommend shopping at this store.