Do you ever leave a business and feel like you need a shower? Not because it's dirty, but because of the disgusting customer service you received? I've read/heard horrible things about this place and, to be honest, I would not get within 10 feet of a needle in this shop! But I figured it was safe to buy jewelry here... or so I thought.
My teen went in to buy a specific size piece. The shop didn't have the size they wanted, but they were offered something similar (admittedly, they shouldn't have rushed it, but, they assumed the associate was knowledgeable). They bought the jewelry, left, further examined the jewelry, and then realized it was not near the size they wanted after all. We returned within an hour, receipt and jewelry in hand. I explained I understood their policy (there's a cute sticker on the register), but seriously, could they please at least exchange the jewelry? It wasn't what they thought it was. It hadn't been worn. It had only been one hour.
The 'manager' there apparently loves to argue. I think she's had a lot of practice arguing with customers like myself. Really though, she should go into law... or telemarketing. The conversation went something like this:
Her: "There are signs posted on every case"
Me: "I know, I said I understand the policy--I saw the sticker"
Her: "There's a paper taped to the counter with text the length of a novella explaining everything..."
Me: "I did not read the novella."
Her: "We offer free jewelry switch outs so customers can try the jewelry on and make sure it's what they want."
Me: "I'm sorry... what now? We weren't told that."
Her: "Oh, it's in the novella..."
Me: "I did not read the novella."
Her: "Well, you had the opportunity to ask."
ME: ...
Her: "All of these employees *points at 5 employees all standing there watching* have been here less than 2 weeks..."
Me: "Oh? Surely under the circumstances you can make an exception. You and I both know exchanging it now is no different than if my kid had had it switched out here an hour ago... and we'd have done that had we known, but--"
Her: "IT'S IN THE NOV..."
Me: Turns and leaves.
**END SCENE**
She had a choice to work with a customer or dig her heels in to defend the policy that ClEaRlY cAnNoT bE bReAcHeD. Maybe she was trying to make an example of me for her new employees (also, why are there so many new employees all at once?! Can they not keep staff?)? I'm not sure.
LESSON: 1. Patronize one of the many knowledgeable and qualified locally owned and operated tattoo/piercing businesses in town. 2. Buy your jewelry online for 1/4 the price (it's the same quality). 3. Avoid franchised body piercing 'businesses' (red flags galore). read more