I could not have been more satisfied with my experience with SGI. I was interested in the…read moreinstallation of a generator. I could not get many other companies to even call me back. The one that did indicate it would be 4 to 5 months before they would have a unit to install at my house. SGI got back to me the same day and they were at my house the next day. From the time I place the order until installation was only 6 weeks. Then crew that installed my generator was very professional. Conner, Brenden K, Dave and John S, worked as a team. The identified an ideal solution for a very difficult installation. Both the inspectors that came out to inspect the job the was performed indicated what a good installation this was. SGI will be my go-to company for all my future heating and cooling needs. Thanks Frank, Ann Arbor

sold me a under sized ac unit for my home. don't buy a ac unit it from them they will rip you off!read more

BEWARE! Business owner does not maintain liability insurance. Had scheduled a furnace replacement a…read moreweek after inspection of existing furnace. Technician was set to meet me to obtain 50% payment, and I had told him that I would need proof of insurance before paying. At the 11th hour, I was told that the owner had misplaced his insurance during an office move. When I pressed them to get a copy from his insurance company, I was informed that the owner had let the insurance lapse for some time. Wasted a week of my time and left me running a potentially dangerous furnace in December. Owner also hung his technician out to dry, having his technician deliver the news who ultimately won't be able to work due to the owners misleading tactics.

Recently purchased furnace & air conditioner from J & J. Greg Provided excellent service. Very…read moreProfessional and great knowledge of the products.

Sin #7 Pride! From:…read moreFralick Heating fralickandsons@gmail.com To:Gregory Ivory Sat, Mar 19 at 6:13 PM I made you aware of it from the beginning that the permit was an extra charge and you never discussed any objection to me personally. Second the thermostat that caused the problem and contention was something I asked from the beginning as far as changing or not you said you were good Davison caused these problems ive had extra cost and additional time due to problems no fault of mine which I will eat as long as invoice is paid in full sincerebates cannot be processed through consumers until contract is settled and paid for if you have grievous take it up who caused your issues in the first place we solved your issues in the quickest time possible thank you have a nice weekend Above is the poor attitude that the owner of the company (Dorian) gives His customers! Out of 6 quotes taken to replace our furnace, 4 of the companies did mention that the mandatory Building permit would be drawn. Fralick, is one of two that had not, nor did he intend to; I discovered this the morning of the installation. When the installation had been completed the unit would not produce hot air; after running for two hours, it could only warm the house to 68 degrees. Outside temp was 20 degrees that day. I called to make Him aware, have it looked at and corrected. Hours later he showed up and made a few changes to the settings on the unit and said give it some time to correct itself. My Wife and I expressed our dissatisfaction with the fact that we still have no heat, His responses were disgusting! His first reply, "This is new technology, and you may have to get use to how it works". C'mon it is a furnace; it is supposed to heat the home! Second reply, "70 degrees is not so bad". Then thirdly, to add insult to injury he say's" This is still better than the kerosene heaters that you were using". All the time being too full of pride to admit that there was a problem; one that he could not identify. He was done, He left! The next morning my Wife had me call Bob Cookingham, the representative from Blessing Heating and Cooling. He had been out and had given us a quote; this was my wife's' first choice. He took the call and said he'd be at the house in 30 minutes. He was at our door within 30 minutes and after 10 minutes He knew something was not right. It took another 20 minutes for Bob to identify that the AC was running simultaneously with the heating unit; cooling the air down to 68 degrees. He isolated the trouble to the thermostat which was likely damaged by the previous failed installation. Bob was a total class act; He never spoke badly about Fralick and Sons. He even complimented their work. Bob refused any compensation for His efforts, He recommended that we not mention His visit to Fralick and Sons nor that He isolated the problem, but only point them in the right direction. After telling Bob what was said by Dorian (the owner of Fralick and Sons), the news that someone else identified the problem that he failed to, would not likely be received well. The next evening without getting a follow-up call from Dorian or anyone from Fralick and Sons to check on how we were doing, I texted Dorian, and informed Him "It appears that the AC was running as well as the furnace. I turned off the breaker to the AC unit and now we are getting good heat". The installer came out and began to trouble shoot. He pinned it down to the thermostat. He was apologetic and said, "I am sorry, that's something I should have caught". Hearing the installer (Patrick), accept accountability made all the difference in the world! Thank you, Patrick. Dorian did show up. He seemed a bit giddy. Probably because they didn't cause the problem and got to make a few bucks on the sale of a thermostat. Dorian did say that He never heard the AC running when He was here the night before and missed the issue. And as you can see from His response above, that He had no part in "our issues". With sarcasm I say, Thank you for your "absolute Professionalism" Dorian!

Our AC died during this oppressive heat wave. When our first quote was unable to schedule us in for…read moretwo weeks, Fralick was able to prioritize us and get the job done as quickly as they could. Dorian was extremely knowledgeable, honest and gave much information regarding options as we opted for new furnace in addition to the AC. The guys who did the installation did a great job. We are now nice and cool and will be warm and toasty this winter. I also plan on calling them in the future for any emergency heating/cooling needs. Thanks Fralick And Sons so much!

The service tech showed up in a small SUV with a shop vac and other tools. i told him i want a…read morenegative pressure system clean...NOT a shop VAC. He said they have it and will have to come back. He came back with a system that was NOT negative pressure. Cleaned only about 50% of the ducts cause his system would not work on flex pipes. They also wanted a 50% deposit to schedule it. So I wasted $450 and will have to call another company to actually clean the ducts. waste of many run away!

I've heard great things and had great customer service leading up to the appointment- but maybe gas…read morefireplaces aren't their strong suit. Like I said arranging an appointment for someone to come on and turn on my gas fireplace was easy. The admin answering phones was helpful and pleasant. Their fee was $250 to come out which I had accepted. Now the appointment is where my 2 stars come from. The kid they sent out didn't know squat about my fireplace (and well neither did I since I had just moved into the house). After him taking apart the log set going in my attic and my basement and fooling around a bit, he told me it would cost me thousands of dollars because of XYZ- including basement ceiling and walls being ripped out. Also said I needed a new log set and nothing was to code (My house was built in 98) Well come to find out after I reached someone else for a second opinion my remote setting needed to be turned off (because I was never given a remote) and then BAM we had fire. It was just a setting that had to be changed and a wire moved basically. Took him all of 15 minutes max and $120 service fee.

Cody and Tristram were very respectful and courteous well installing new furnace and A/C unit. Very…read moreknowledgeable and made sure to address any and all questions. Very efficient and kept us updated. They worked continuously and exhibited excellent work ethics. We are very impressed. Thank you.

We were without our Air conditioning. Tony was reliable, affordable, talked us through what he was…read moregoing to do. He never once tried to up sell us and that means alot as home owners in this economy. We would recommend him and have stored his number.

Very quick response, great service, affordable prices, and helpful advice!!! Would definitely call…read morethem again if/when I have furnace/AC issues.

Very responsive, honest and informative. He installed a soft start on our AC and got it running of…read moreour portable generator in a pinch. Highly recommend!!!

Joe knows his hvac systems . No bs with him. Prompt and courteous. Me love you long time!read more

Best business we have dealt with in years. professional, friendly, and went out of their way to…read morehelp us! Our furnace gave up luckily, they found carbon monoxide! The furnace was about 30 years old! they made a special trip and brought a heater to keep us warm. Highly recommended! Thank you Bud, Greg, Sean and Jeremy!

Buds Heating and Cooling exceeded my expectations when they promptly responded to my furnace issue…read moreon short notice. They diagnosed the problem and had it fixed quickly. Couldn't ask for better service.