01 02 2022 update Ally Financial eventually applied extra payment to principal. Difficult to file complaint but all was resolved. read more

I mistakenly paid my car payment twice. I asked them to return it. I called on 10/28 & she told me they couldn't do anything until 10/30. I called back & I was told to call back the 31. After calling i was told it'll be taken care of; I'M STILL WAITING!! My account is over drawn. read more

Ally financial is the worst place to go to finance for a auto loan. I got the payoff from their web and sent it in. But because they said that they did not get it in their office until 2 days after the payoff date even though the post office delivered it 2 days before they sent back saying it was short instead of applying it to the loan. And then when I resent my payment they lost one of my 2 checks even though they were in the same envelope. They later found that they had wrongly applied it to someone else's account. But it took several days for them to find there scew up. Every time I have called them I get the run around. It is both frustrating and a bunch of horseshit to have to to put up with being treated like this by any bank. Never again, i wil never go thru Ally again and i would suggest that anyone considering them to think twice about it. read more

Ally made the experience of applying for a loan with them so difficult we finally gave up. We sent them pay stubs, tax returns, utility bills, and they kept asking for more & more...we felt like " What's going on here?!!" And the weird part is, I had done a loan with them before that we paid off in 2019 and I thought they were so great, I talked my wife into trying them again. They made her blue in the face and all this after we were "Pre Approved" and your "Loan has been accepted!...but we need, another this, and another that..." After a week of this, we finally gave up. I can dig thorough background checks etc...but we own our house outright, have good credit scores and are previous customers, and we just wanted to refinance my current truck payment of $435 a month from Wescom (which I've paid consistently for 4 years) over to Ally at $287 a month.... a payment which would be super easy to pay. I don't get it. I think the red tape gets in the way of being able to see the simplicity of a straight forward open shut client. It's like going to the doctor and he looks at the clipboard and tells you "Everything looks great!" But doesn't actually look at you and recognize how you are actually feeling. Paper vs. an actual person. Paper rules. Ah well. I'll stick with Wescom and pay the truck off quicker. Probably worked out for the best. read more

Terrible experience with this company. I had a lease with this company for 4 years never missed a payment. When I turned the lease in payments were done.They then sent me a bill for a dent in the door which was never there and a cleaning fee over $600 worth of charges. They then proceed to apply on my credit a "charge off" remark as if I don't pay my bills even though I never missed a payment. The Philippines call center is awful they literally hang up in your face and do not help you! Absolutley ridiculous do not use this company! read more

Ally financial has been nothing but an inhuman, insensitive, greedy company to me and my mother. The dealership at west Herr ford is just as much to blame for allowing this loan to be made. I was a newly graduate nurse I needed a reliable vehicle. My mother was willing to co-sign to help me get into a better more newer and reliable car, as she had great credit and thought it would help me by co-signing. However, we both were unemployed at the time. I need the car the get to work and starting making money now that I was a nurse. The dealership told me it was a 2022 Kia sportage (only a year old, very low miles) and I asked about the Kia's being stolen and said "no it's safe" the dealership told me the "2022's have the new anti theft software so it wasn't possible to be stolen" and they added a steering wheel lock to make it feel safer. I was a bit naive. I was in a rush I needed a car to start working. Payments $567!!!! For two NOT WORKING WOMAN! You would think it was a Mercedes Benz for that amount!! 84 month term. High interest. My mother and I not knowing much about cars or purchasing it the dealer went through everything very fast and we were out of there. I was excited to at least for the first time have a new car but looking back now it was all so wrong and shouldn't have been done by dealer and loan company ally. WHY CHARGE LOWER INCOME PEOPLE HIGHER AND RICH PEOPLE LOWER? it doesn't make sense. My Kia was stolen a year later and then again another year later- each time I take a hit I go without a car, and I have to pay $1000 deductible and rental fees!!! The stress of walking out and ur car is gone is bad. The stress of not knowing when it will be returned is scary. The invasion of privacy my children's stuff touched and taken my information on registration taken the Invasion of privacy is HORRID. Does ally care? NO. does Kia care? NO . It's crazy how this world is so insensitive to even a single mom with 4 kids just trying to have a vehicle to take her children to doctors appts, grocery store and get to work! Ally came so quickly to repossess my car when I got behind. Customer service people rude and one of them even argued with me over the phone saying unprofessional /unhelpful things. She purposely took every call of mine to harass me about my address and would not take my confirmation number of payment verification that I was told to call back with to cancel out the repossession. Another time they came and actually took it and didn't call after so I didn't know if It was stolen or repossessed, and I needed to know bc I have to make police report if stolen. Whenever I called to tell them my financial hardship or situation they never offer any help or assistance. They call CONSTANTLY and harass my mother and me NONSTOP. It's not productive and it's harassment to be honest. They have done everything in their power to make things harder. Not easy to make payments, when it's repoed they lock ur online account and won't take payment over phone you have to money gram or western union it, but you can't do that on the app if it's over $2000 and you have to get around to store and bank all with NO CAR. I was in the hospital for 10 days, out of work, they cut me no slack and threatened to take care and called me NON STOP all while I was going through a scary situation in the hospital. Again, insensitive, money hungry, sharks who care about nothing more than money and even customer service has no human compassion which you should have in that kind of work, especially when you know your going to be dealing with families who have children and not everyone is a bad person or liar, or doesn't like to pay their bills. I am a good person, a mother, a nurse, who at the least, needed a little human compassion. read more

I was placed with this finance company where I purchase a vehicle. They are absolutely terrible and all contact with them ends up in the philippines. They constantly disregarded my request to have overpayment go directly towards premium amount financed. They've already paid out $80 million in a class action lawsuit and now I completely understand why. Never ever use this company for financing no matter what it takes. They are terrible and they are criminals and they are completely unprofessional. read more

I've tried on numerous occasions to trade my vehicle in for another one. Each time they won't accept it and I'm stuck with this situation. The only remedy is to let it be repo'd and not have a trade in. Worst customer service, when you call you can't understand the person on the other end. There is not a single plan to offer refinance, and lord knows if you are late on a payment, 50 calls/emails. The website is a joke, you get assistance to log on, then the next time the same problem. Terrible company and customer service. Never again, when I apply for financing I tell them, DO NOT USE ALLY. read more

Worst customer service ever! For an entire month they have been holding on to my payment that was sent to them after my loan was completely paid off. Not only will they release my car as paid off or send me my overage (though the site shows it is), their customer service won't even answer! Then to talk to the department that is supposed to release Paid Off Letter, for 2 weeks I have been calling them, wait on hold for over an hour DAILY and I STILL have never spoken to ANYONE! read more

I have maintained a consistent payment history and have never been late on this loan. Due to the recent loss of my job, I contacted your institution in good faith to explain my situation and request a temporary payment deferral to prevent any late fees or negative activity on my account. My intention was to address the matter responsibly before it escalated. I was informed that no assistance could be provided because my account is current and no fees or delinquencies have occurred. I was further advised that action could only be taken once negative activity appears on the account. This places borrowers in an unreasonable position, being encouraged to wait until damage occurs rather than allowing preventative solutions. I also found it concerning that, after clearly stating I had lost my job, I was asked to identify an alternative source of income. For many individuals, employment is their sole source of income, and this was already explained. I am attempting to do the right thing by communicating early and honestly about financial hardship. Unfortunately, the guidance provided suggests that assistance is only available after penalties, fees, or collections activity begin, which undermines responsible borrower behavior. read more

Terrible company!!! Turned in a lease truck i had for 3 years and only had 13,000 miles on it and they said my truck built no equity!! Then bill me 233.00 for tires. Any other company I've teased from gas always sent me a check at the end of my lease. Never again will I look in their direction. Be careful about signing with them, all other companies would appreciate you more than ally!! read more

This company is the worst I've ever dealt with; I always have problems with my payments. They tell me I don't have the money, and they take the payment 5 or 6 days later. They hang up on me when I call to complain, and they get upset. They use third-party companies to collect payments, and when I pay through my bank, they always reject the payment. When I call, they say it's my bank, and they never have an answer. This company is the worst of all the ones I have and have had; they like to delay my payments so they can charge me fees. I have been dealing with this for almost 2 years, and I never have a solution. read more

This company is terrible! My father and brother were on a car loan together and both passed away eight weeks within each other. We were told they had credit life and their loan would be paid off and we would receive title. They repossessed the car and want us to pay it off. Trying to get a hold of anyone who knows what they are doing is impossible. They are all unsympathetic, rude and no help at all. read more

As stated in AI Overview when you Google Ally Leasing Reviews: "Ally Leasing (Ally Auto) reviews are largely negative, with common complaints centered on poor customer service, payment processing issues, and difficulties with end-of-lease terms or title transfers" This really says it all - Customer Service's response to any concern is a very generic "I'm sorry for the inconvenience. " and always - ALWAYS followed up with "Are you making your payment today?" They only care about the money. I highly discourage anyone from doing business with them - there are too many other great Leasing companies out there! read more

I recently refinanced my car, and my new lienholder sent a check to pay off my loan. I had tracking updates showing when they received and even opened the check, yet they deliberately waited weeks to deposit it. Meanwhile, I kept calling daily, asking why they hadn't processed it, and they gave me no real answers. Then, finally they deposited the check into my account on January 7, they charged me over $800 in fees - just for 2025!( for 7 days) On top of that, I was supposed to receive an overpayment refund of $3,800, but after all their mysterious "fees," I'm only getting $800 back. It feels like they intentionally delayed depositing the check to squeeze extra money out of me. This kind of shady practice is unacceptable, and I wouldn't recommend them to anyone. Avoid this company if you don't want to deal with unnecessary fees, poor communication, and outright unethical behavior. read more

Terrible company. I accidentally paid twice in December. I called they said ok we will apply a credit for the next month. Not only did they not do that i was charged 2 car payments this month. They said if they made a mistake it would take 40 days or more to get my money back. Helpline Terrible, this is the worst loan company I have dealt with. Seems illegal they can charge your debit card without approval. read more

Do not buy the Ally warranty, it's a scam. I purchased the extra warranty for Ally Auto so I could receive free oil changes and required maintenance. Little do they tell you it's only good at certain locations and it's only good for a certain amount. I would rather skip the warranty next time and pay the full amount for the required services. read more

Out source to a third world country for customer service cannot understand them. I speak English. The tech department is the same and the app. Is useless. Cannot understand the people for help. If you have a hardship for a month or two ( like the Texas floods) they will not give grace and put that months payment on the back of the contract. I have loans prosper and Tinker auto all complied with my request. Alley will put you through a ray of personal questions that don't have any relevance to your request. I would definitely go with another bank. They are consistently shameful read more

poor to no customer service. I would not recommend. Refused for me to speak to customer service. my account had been on auto pay since 2021. They made an error and changed me fees since 2021. all I did was asked to speak to customer service and the representative simply said NO. It's a fraud. I would not recommend. read more

The worst customer service. You can NEVER talk to someone from the US and the language barrier is awful. I am a federal worker and the government is shut down and I am not receiving any pay currently. I called 4 times to have my payments postponed until the government opens back up, I was not asking to not pay my loan just I would have to wait. All 4 times they took my info and forwarded it to their "supervisor" and all were denied but with no reason or if they needed documentation. I am not able to talk to ANYONE else except for whoever happens to answer my call. read more

Ally financial inc. are bad for business. They have your money and make you go through more verification steps than credit Bureaus and play all kind of games when your trying to login into your online bank account. Treat you like a crook, and not a customer. I'm still locked out of my own account because they say they can't verify me through a series of questions they have. I'm done with them. Highly DON'T RECOMMEND PUTTING YOUR MONEY IN ACCOUNT WITH THEM. read more

Terrible customer service over the phone, I spent 6+ months trying to change my automatic billing amount because my payment had increased when I moved states. Over the 6+ months I spoke with 3 different customer service reps that all stated they could not help me and I should do it myself online. I tried, their online platform for billing is so convoluted for both the web page and the app that I spent all 6+ months paying an additional $3.75 surcharge for making a second, and sometimes even a third, payment each month as well as accruing late fees associated with my inability to change my own auto pay. If you have ANY OTHER LENDER OPTIONS choose them! NEVER USE ALLY FINANCIAL FOR ANYTHING! read more

I've had a very frustrating experience with Ally's customer service. For over a year, I made consistent monthly payments through their app without issue. After filing for bankruptcy in March (this account wasn't included), I was no longer able to make payments through Ally's site--something I wasn't informed about. Because of that, I missed a payment while switching to my bank's bill pay system. Since then, I've paid monthly, but Ally repeatedly claimed they weren't receiving payments--even though they were clearly withdrawn from my account. I had to send multiple emails with proof and contact support several times before they finally applied the missing payments. Then the same issue happened again. Now they say I'm two payments behind, which isn't true. When I try to explain, I'm cut off, told there are no records, and offered no help. One rep even hung up on me after I used a swear word out of frustration--not directed at them personally. I found that reaction extreme and unprofessional. I also asked to change my due date to better match my payment schedule but was told I couldn't because I'm "behind"--even though the payment was already made. A recent chat with a representative was especially uncomfortable. I asked for clarification before agreeing to an extension, but the rep kept repeating "Do you agree, yes or no?" without explaining the terms. After I asked for details about the cost and impact, the chat was abruptly ended without resolution. Overall, I've done everything I can to make payments and communicate clearly, but Ally's customer service has been unhelpful, dismissive, and at times, hostile. read more

My father had a truck load through them. He suffered a massive stroke. When I called them and sent them legal papers of guardianship and made them aware of the situation and that I wanted to work with them, they turned it over to repossession. Very poor customer service, will not recommend to anyone. Avoid at all costs. read more

Stay away from this company! It is the worst to refinance your car. I refinanced my car with them and they never asked for the title from previous finance company. The car was totaled and now insurance is having a hard time getting the perfected title so they can pay Ally. The is the worst experience. I will never do business with them again. read more

paid off car. sent link to review docs and title. cant use cause account now disabled since paid off. Typical ongoing website horrible structure and failures. I will never finance from them again and recommend others to not contract w/them read more

I had to call customer service more than 20 times and nobody was able to answer the simplest questions. Not even the supervisors! I made an overpayment and they did not want to reimburse the difference. read more

Update on my previous review. After weeks of being told, "7 to 10 business days," my account was finally credited the amount of my insurance payout. This was over the amount owed. I then tried to get some confirmation of a break down the the reallocations listed in my account activity. After 3 separate people in the loss department I was told my online account screen at home shows more information than their work screen. Not one person could explain the activity listed on my account. Stay away from Ally at all costs. read more

After much difficulty was finally able to get the title for my vehicle after the loan had been paid off. Very difficult company to wirk with - not recommended at all based on my experience. read more

This company caused an issue that resulted in us being unable to register and operate our vehicle. I opened a CFPB complaint and they closed it without fixing the issue. Nobody from Ally has been able to fix this and they have stopped responding to any sort of communication. This company is committing fraud as far as I am concerned. Pick any other company besides these clowns read more

If I could give a 0 star, I would. They lie, don't do what they say will, takes extra payments and refuses to refund. My total interest balance is MORE than the total of my principal balance (less than 6 months with Ally). They hide the total interest rate on the website. I messaged to get clarification, got told to call. I call and asked my balance and they said what my principal was. I noticed they conveniently left out my interest balance paid. So I had to specifically ask that, otherwise the representative would not have told me. Always ask for your principal, interest, and grand total balance. They charge 12.69% DAILY with $9.01 going towards interest only DAILY. They like to keep things muddy so you don't get a full picture of your loan. read more

This company is horrible. I lost my wife January the first. She had purchased a vehicle from this company. When she passed I as the husband called them several times to let them know and sent in a Death Certificate as I sent the Death Certificate in and told them that she had passed away. They continue to want to get paid off of her vehicle. Time after time I've called to let them know that she's passed away. I talked to several agents, and they instructed me that they had the decitivity, get, and that in times somebody would contact me. I talked to an agent who gave me all the information I needed and told me that they would come and get the car and not be like a thief in the night when they come and get the car. They would set up a time to get the keys and take the car. Well, that was a lie. They came like a thief in the night and pulled the car out of my driveway and left tower tracks 3 days later. I get a letter in the mail saying that I owe x. Amount of money and i would have to call the tow lot to pay them first in order for me to pay them off to get the car. Now, before all of this happened, I called them to let them know that I would pay off the car. And they automatically went into collections. So at that point I said, I'm not going to pay off the car and I'm not going to give this company any of this money because they don't deserve it, right? They are horribleThe way to handle this whole situation. So whoever reads this good luck, I would not deal with this company. There's many other companies out there, but that will at least take care of you and understand that you had lost a loved one.This company is horrible. read more

Well, at least I'm not alone with the 1 star review. I'd pick ZERO if I could. I took out a car loan in November of 2019 and PAID IT OFF on 2/13/2020, after which ALLY SENT ME THE TITLE (which only happens AFTER YOU PAY THE LOAN OFF!) Then 4 years and 8 mos. later out of the blue, I get an email saying that I missed a payment, which I did not. I'm not paying them $163 or ten cents. They reported me to the credit bureaus thinking I'd pay, and I still did not, because I don't owe them A DIME. I've written, I've faxed, I've called, but they still think they're getting money from me. Not happening. I've filed a dispute with all three credit bureaus and a complaint with the BBB, and ALLY NEEDS TO CORRECT THEIR ERROR ASAP. read more

Paid for a truck for 6 years and never missed a payment. I have been calling them for 5 months about the title. I have had a lot of different ways they have told me to obtain it. None have worked. I just had to pay $70 for a duplicate as I never even had a first title. I am beyond mad and hope to never do business with them again. They told me that is an electronic title and they send the information to DMV. I went to the DMV and they didn't know what I was talking about. I have case numbers and phone numbers and now I am just done with them. Buyer beware!!!! read more

The absolute worst company to do business with, google the law suit they are currently involved. the customer service reps don't speak proper English and they also use phones you can barely hear them on. good luck trying to get a supervisor on the phone. the insurance company paid my vehicle off and every time I call these people are begging for money This company needs to definitely be put out of business, the way things are going for them it most likely wont be long read more

I leased a car thru them made all my payments on time and of the amount. I did an extension for 6 months and paid all those on time. I turned in my lease got charged ($100.00 for a flood light ) Which I agreed to pay. They are attempting to collect almost $400.00 on a fee since my new lease (dealership does not use ally ) How am I supposed to control on whom the dealership uses to finance??? I they just charged it off screwing up my good credit score. I will be fighting this all the way.... This is not right !!!! read more

Never again! While moving from AK to AZ, our shipper told us we needed a letter from our loan provider to ship our 2025 vehicle. I contacted Ally, but they said we needed a letter from AZ DMV instead. I contacted Ally again and explained we were just moving to another state, but they repeatedly asked if this was a military move, which it was not. Then Ally asked for a personal reference outside the US, even though we are not moving internationally. When we gave them a US reference and our departure date, they kept asking for an end date or return date--even after I explained multiple times that we are permanently relocating and not returning to AK. Because we cannot provide a return date, Ally refused to give us the approval letter for shipping our vehicle. My main complaint is that Ally doesn't seem to understand or accommodate a straightforward move within the US and repeatedly asks for irrelevant information, making the process incredibly frustrating. read more

stay away from this company they are no good they take advantage of the elderly the hard of hearing rude and let's not talk about how they charge you extra fees and don't have an answer to why they do. when you call to ask questions they put you on hold and hang up. I will be filing a lawsuit and I suggest any person going through the same things to do the same read more

This financial company is fraudulent. They don't allow you to pay off a car loan without fees upon fees. They have no way of getting your payoff amount without fees and make a fraudulent claim of cash withdrawal from a credit card. They have no customer service that can help do anything. Don't deal with this company at any level. Not reputable!!!! read more

Worst company to finance through. High apr no matter what credit score you have it will always be high. Then today i found out as my mothers care got taken after she made her last payment they said she owed over 5,000 at the end of her loan for finance charges and they took the car and now she has to pay 5,000 out right just to get the car back. No one told any of us that there are huge charges at the end of your payments. If you have this company please call them at the end of your payments and make sure you dont owe them but if you dont have them do NOT go with this company. Just look at other reviews. Im more shocked that a company that has 1.5 stars is still being recommended by dealerships today. Will never use this company once my loan is done. read more