If you ever find yourself in a situation where your options feel limited, I hope you have the…read moreopportunity to work with a place as wonderful as Economy Auto Mart. From my very first phone call, Melissa guided me through the process with patience, professionalism, and ease. When I arrived to purchase my vehicle, both Melissa and Jose welcomed me warmly and treated me with the utmost respect and dignity. I left the lot feeling happy and grateful for the exceptional service I received. Thank you, Melissa and Jose

Highly recommended for folks looking for pre-owned / used cars. Don't just limit yourself to the…read morelikes of carmax or car sales from car rental companies! Come by take a look at the selection and speak to the honest and friendly folks at this small privately family-owned used car dealer. Selection of cars: Few dozen of mostly sedans including compacts, mid-sizes and full, as well as some SUVs. Mix of Asian and American brands. Most are considered staples (workhorses) intended for the daily needs of the working and lower middle class. People behind it: Friendly, understanding and patient - through and through. Mike, the owner, a very charismatic gentleman that is very social and easy to talk to. He has owned the place for many decades. Despite all the years in the business, he remains humble and empathetic, down to earth. When it comes to him, you can freely speak your mind. If you show him your genuine and good heart, he will do his best to accommodate and give you a good offer. Michelle, who is responsible for financial operations, and Nicole, assistant are friendly, helpful, patient and understanding. Christian & Julio, the handymen taking care of the cars. Friendly and hardworking fellows. Facility: Yes, the exterior looks much better and no doubt the interior definitely needs work and the carpeting needs replacement. Personal story: I was in the market for an affordable vehicle that met certain criteria's like budget, mileage limit, and some tech spec. minimum like a rear-view camera. And I found the one that met all my criteria/expectations. I had some delays in procuring the car because my bank doesn't have a branch in Chicago and it took awhile to receive a cashiers check and then also because of my extremely busy schedule. Economy auto mart was very patient and understanding and held my car as sold for 2 weeks until I had everything ready to go.

purchased a used vehicle from this location on May 2025! I thought everything was fine except the…read morecheck engine light was on! I called this location the next day and was told that I had to come in on May 27th! I told them multiple times before this date and on this date that this check engine light has been on! I was promised a full diagnostic would be performed! I get the car later that date, the check engine light was still on! Normally, when something is wrong because of a business's mistake and I complain, I'm either banned or given the runaround! Now, earlier this month, the car is completely shut down! I'm not paying a dime on this car payment until this is taken care of! When I came and picked up my car, I was told it was parked across the street! I was looking for about 25 minutes, and guess where my car was? It was actually in the lot adjacent to the service area! Be cautious with this location! They will give you a lemon and a half tank of gas, and will not tell you!

Don't like the services they provide. I never was told that if you dont make a payment on time they…read morehave the power from the finance company to turn off your car completely and I was thinking that there was a problem with the car even tho after 2 months that I bought it took the car to get it fix under the warranty and they still didnt told me that they were turnning off my car because a late payment. Los servicios que dan no estan nada buenos, cuando compre el carro me estaba fallando a los dos meses porque no encendia y a mi ellos no me informaron de que si te atrazas con un pago automaticamente tienen el poder de la financiera de apagar el carro y yo pensando que estaba malo y aun asi lo lleve con la garantia que me habian dado al lugar donde lo compre para que me lo chequiaran y no me dijeron nada que la financieara podia apagar el carro por pago atrazado y eso no esta bien

795 credit score, paid 10,000 in cash for a vehicle, needed to finance the other 6,000$. 16.90%…read moreinterest rate is insane... don't recommend, try a different credit company for autos.

Bait and Switch…read more After a painless and easy application process, two phone calls with an agent who seemed to understand his companies offerings, my needs as a client, and a formal application approval, I was given a verbal quote over the phone, with an agent named Alexander Salazar. He went by Alex. When he verbally quoted me, I said "that sounds like a good offer, can I get it in writing?"? He promptly said OneMain doesn't like to offer written quotes but that the offer was locked in through underwriting already, my income and bonus requirements were good, my credit score was good and he had no concerns. I said okay, let me call you back tomorrow after considering it. The next day, when I went to execute the offered quote, he came back saying I would only qualify for a loan 1/3 of the offer from less the 24 hours prior. One Main also lowered my credit score by 9 points in the process. While I don't expect the loan process to be something I overjoyed about, I do expect it to be honest and straightforward. This is a classic bait and switch offering, and on top of that, my credit score was lowered - and I don't have a loan I was looking to secure.

I don't understand how three reviews people have problems with the personnel at this location.So…read morefar, i've dealt with the people personally.There, and i've never had a problem.If I needed something, they had no issues or problems helping me out which I appreciate the people have been great to meet.So I will say this when push come to shove i will continue doing business with these people because they wanted to see the person who was making payments on time.In regards to paying off a car. They never met me until a year and a go or more. Without them i wouldn't be able to complete a purchase. I wanted to do ever since I was 18.

I love this place!!! have been with them a few years now and they always help me in times of needread more

I am EXCEEDINGLY pleased with the service department at the Downtown Napleton Genesis dealership…read moreespecially the tremendous professionalism and follow through by service specialist Sandra Cardona. She frequently sends text messages updating the progress of the vehicle and advises when it is ready to be retrieved. I cannot express enough how grateful I am to have her as my service advisor.

I came to drop my Hyundai Kona off for a recall on the engine. My car had been stalling and the…read moreissue started very recently, just about two weeks (1 month new to Chicago). I dropped it off with Carlos and he estimated my car to be done that day so I waited around. Unfortunately, it was not done that day, but estimated it could be a few days to weeks since it's an engine problem, BUT I was able to utilize the dealerships shuttle service home (a huge help throughout this whole experience)! The next day, I got a text from Carlos asking to approve 2 services on the car, an oil change ($109) and a crankshaft position sensor ($451). Carlos did mention that replacing the crankshaft position sensor would help diagnose the other problems with the car. I declined both services for now because, 1. I am unemployed and 2. I was just hoping to fix the engine. Going through the notes, it looked like my engine had passed their tests with flying colors (so no replacement despite the stalling and recall). Because I declined both services, my car was ready for pick up. I was able to utilize the shuttle service again! Once I got back to the service area, I paid the $250 for the car inspection/labor. Carlos then let me know that the reason my car is stalling is not because of the engine but because the crankshaft position sensor needs to be replaced. IF I knew this was the reason for the stalling engine, I would have opted for the replacement of the position sensor. Anyway, I opted for the crankshaft position sensor to being replaced. So once again, I utilized the shuttle service! This time, I got JOE COZZI as my shuttle driver. Let me tell you, this man is a saint and super knowledgeable with all things cars. During my ride home, Joe asked was going on with my car, I explained, he said check to see if you have a warranty with carmax. They are always trying to offer their warranty. He said call them as soon as you get to the house. And I did. I had purchased a 5 year warranty with carmax and a replacement of a crankshaft position sensor fell under the warranty. All I had to do was let Carlos know to call my insurance and pay my deductible. I would have never thought to look into whether or not I still had a warranty on my car. So I am extremely thankful for Joe for asking questions and sharing his knowledge with me that day. Side Note: Joe picked me up from home via shuttle service when my car was done! So I extend all my thanks out to JOE COZZI for saving me nearly $500 I didn't have.

Hi I spoke with Patricia with morning to pay my car loan…read more She provide excellent service. She asked all the questions of me to protect my account and I appreciate that. She has a wonderful spirit of kindness and respect for customers.

They kept bugging me for proof of insurance and once i showed them they kept harassing me in the…read moremail with insurance charge bill! They tried to rip me off so they get more money out of you. They work with Chicago Fine Motors dealership both are very awful. Stay away please! Don't sign with them

Back Again! If you're looking for a dealership that actually delivers on what it promises, I can't…read morerecommend Berman Subaru of Chicago enough. I've owned a lot of cars over the years--from BMWs to 300Zs--and after driving the Subaru Crosstrek for nearly a decade now, I can confidently say it stands in a league of its own. It's the perfect balance of size, shape, practicality, and everyday performance. I was never chasing high performance--I wanted something reliable, comfortable, and capable in all conditions--and the Crosstrek has consistently delivered, whether I'm navigating city streets, cruising the highway, or taking on backroads. Berman has been my go-to dealership from the very beginning, and for good reason. The team is always professional, straightforward, and genuinely helpful. Pricing is very fair, the process is smooth, and their service department has been consistently excellent over the years. A big shoutout to Daniel Szontagh--he made this latest experience just as seamless as the others. No pressure, no gimmicks, just honest help and great communication. I recently traded up to the Crosstrek Hybrid, and even after just a few days, all I can say is: wow. The previous models were great handlers, but this one takes it to another level. It feels incredibly smooth, connected to the road, and surprisingly comfortable--even over Chicago potholes. It's refined without losing that fun, capable feel that makes the Crosstrek so enjoyable to drive. If you're in the market for a Subaru--or even a quality used car--do yourself a favor and check out Berman Subaru. And if you can, ask for Daniel. You'll be in good hands.

Great experience at Berman Subaru! I came by today to get a new stereo system put in my car. I had…read morean appointment and pulled right into the service garage upon arrival. The team greeted me and got me checked in super seamlessly. They let me know it would take about 2 hours for the installation and then showed me to the waiting room. There are two spaces, one bigger one with tables and chairs, and the other with some desk space. I was able to camp out at one of the desks to get some work done while they worked on my car. There is wifi (not the best so I tethered to my phone) and coffee available. Before I knew it the 2 hours was up and my car was good to go! They even gave it a quick wash while it was back there (even though we got it fully serviced and detailed about a month ago). The team is awesome and super responsive. Since it's also the dealership, there were able to do multiple services free of charge (including the new stereo!) They do a great job of building relationships with their clients to keep them coming back. We've been bringing our Forrester here since 2017 and will continue to do so.