My son was in a rack and we were told Allstate agent will contact us it's been 9 days after calling them 4-5 times still no answer. I will update date soon!! read more

Do Not Go With Them. My daughters and I were stranded on a back road that was not a safe area. I called them and they were not able to find anyone to send out to us. We waited there for hours before we were notified that they could not find anybody to send out to us. What was the point of getting service with them? I have no clue. The customer service guy had the nerve to say "Can you get someone you know to help you." I think that is why I paid your company sir. A nice person driving by end up helping us. So it gets worse. I decide after the hell we went through that day and them not being of any assistance. To just get a refund since it was within my 30 days. The customer rep said I would receive it back on my debit card within 24-48 hours. I did not get it within that timeframe, so I called them and they said sorry you were misinformed. We are sending a check in the mail and it will take 10-13 business days. So, I definetly would recommend going with AAA or another company. Due to the poor customer service. read more

I suggest getting a lawyer immediately. I have never had so many problems with an insurance company. They will say one thing then when it's time for them to pay they change their mind. They will lie and cheat until you give up trying to get them to take responsibility they are paid to take. I don't care how minor the accident I will never deal with them, I will get a lawyer, even if I pay the lawyer more than what it would cost for repairs. Allstate is worthless and should not be a licensed auto insurance company. I gave them 1 star because it wouldn't let me post with none. read more

I have a storm created opening in my home which cause water to come in and I reached out to Allstate they sent out there Field Adjuster and the day prior to that I had my contractor visit my home. Both found hail damage, storm created openings where water is leaking in and Allstate refuses to provide me the report from there adjuster. I have not been able to sleep in my room, although I have a $10,000 mold endorsement they are telling me that mold is not covered.They have inform me in a letter that they do not have to provide that. Although I have pictures of the storm that came through they are denying it and tell me that it's something that has been pre-existing. I provided them before and after pictures and they still will not respond back to me.This is because their adjuster and my roofer all agreed on the same thing. They then went and denied my claim and will not provide me the pictures that were taken or any documentation which I know I have a right to have. Allstate what you are doing is illegal and I'm going to sue you. If you have Allstate switch quickly because they will give you the runaround and they have adjusters there that are acting like all states bank account is theirs and doing illegal things to hurry up and close claims. read more

I didn't even want to leave a star my experience with them is so bad. Any agent I get assigned to goes missing. Won't pay for my rental car. Like I just have 1,000 dollars laying around during a pandemic to pay for a rental car. Trash can of an insurance company. If someone hits your car and they have Allstate just let them run you over too cus it'll be much easier than dealing with them. read more

Allstate is not protecting my asset. My house is 5.5 years old; and not insurable by any other agency. I suffered through 2 violent storms; the first was 85mph winds and the most recent 100mph winds....and Allstate still will not replace my roof. They will "repair" . Their sanctioned "repairs" keep me a hostage to pay the premium.....as no other agency will insure my 5.5 year old house. This started in 2018.....and frankly, I am exhausted and tired of being extorted for my premium. 20 years with Allstate...this is my FIRST claim.....and they refuse to protect my asset. I am replacing the roof shingle by shingle in 25 shingle increments and dealing with water damage that should not have occurred if they would have replaced the roof in 2018 when it was needed. NEVER again. read more

Very disappointed in ALLSTATE. They told me 25 days after signing the policy an uninsured motorists form was due. Went back and forth with the agent for explanation. Sent the form over then told it was dated wrong. Resent the form then called and told needed wet signature. Waited for pre paid envelope and form..signed and sent back. During all this time not once was i told charges were being incurred. Then received a bill for $229.00 because in all that time uninsured motorists charges were incurring. Again not one single person from ALLSTATE informed me these charges were incurring while they waited for this form that I was never made aware of at time of signing. In these unprecedented times it is unacceptable to treat your customers this way. Not one ounce of accountability from one single person at ALLSTATE. VERY disappointed. Will not refer one single person and will be leaving when this policy is up. read more

If I could give Allstate zero stars I would. I was in a wreck no fault of my own and they've been horrible with compensation for my losses and pain and suffering. read more

Always fast friendly and professional service. My children and I have used the road side assistance for flat tires, towing service. And lock out. read more

After 43 years paying premiums I had the occasion for a claim for Roof damage requiring roof replacement. Allstate refused to pay anything in spite of it being "VERY" obvious that I needed a new roof. Despite obvious damage from storms & loose shingles every where; they insisted that it was from faulty installation. They are liars, frauds, & thieves who refuse to pay claims, but never hesitate to raise the cost of premiums. When all is said & done they are a Company w/o Character, Conscience, nor Integrity!! Their sole reason for being in business is to collect PREMIUMS & NOT TO PAY "ANY" CLAIMS IF THEY CAN FIND A WAY TO AVOID IT. In short they are "DESPICABLE"!!!! read more

I have had Allstate Motor Club since 2013, which included RV Tow Service. On January 3, 2017, my RV Travel Trailer vehicle had a tire blow-out on a very busy and rainy Interstate 5 Highway in California. When I called my Allstate Motor Club for tow service, the CSR person at Allstate told me that there were no tow companies willing to come to my aid to change my vehicle's spare tire on the I-5 Highway. At the time, my adult daughter was with me and she called her AAA "Auto Club of California" to see if they could help us find a tow company. Within 3 minutes, AAA found a nearby tow company willing to help us with our flat tire. About 45 minutes later, Eppler tow service showed-up at our location and removed my blown-out tire and changed my spare for me. Of course, because my daughter's Auto Club of California membership did not include RV Towing Service, I had to pay Eppler Tow Co. the $300.00 out-of-my-pocket, which I gladly paid. In short, I received better service from my daughter's AAA Auto Club of California then I did from my membership with Allstate Motor Club. I would not recommend Allstate to anyone. On January 30, 2017 I cancelled my membership with Allstate. Hence, I am now a new member with AAA Auto Club of California. I am a 100% disabled Vietnam Veteran and I would not recommend Allstate Motor Club to anyone. They are a rip-off! read more

Allstate has to be one of the worst insurance companies they are a Rip off and if you thinking about getting them for auto insurance or renter's insurance don't do it you will regret it! Bad experience read more

I tried to get a quote from Allstate and used their on line form. It went fine until my marital status question. When I said I have a domestic partner (we've lived together for seven years), they said I could not possibly have a domestic partner because... (prepare yourself) We are not of the same gender. They had a choice of "registered domestic partner", which I did not choose, just domestic partner. Maybe, just maybe, Allstate is living in the dark ages, because they need to be told that sometimes straight couples live together. Needless to say, I moved on to one of the other (all the other) carriers who recognize this. read more

After being told I have to wait 3-4 hours for a tow, I called the towing company across from where I broke down. I filed a claim ...got an email saying my refund check was in the mail. Three months later, and 5 cancelled checks and waiting 14 days from when it was supposedly sent (per their emails) and calling their CS 8 times, all in India, and getting the same response, "I will sent the office and email and have them send out a new check". ..I had 3 reference numbers, and they could never find them...all I got was promises to waiting 10-14 days. I'm so done with this company.. They have no number to call in the billing office...like they don't have phones there!! I spoke to 4 "supposed " supervisors in India, who use made up names. DON'T EVER SIGN UP FOR THIS AUTO CLUB!! read more

I filed a claim for my roof with Allstate. I showed them all the pictures with holes in the shingles and the vent covers and the window screens. The hail damage is clearly shown everywhere. They just keep denying. I would never buy insurance with this company again. read more

Allstate Motor Club actually sent me 2 letters in the mail informing me of an account issue rather than sending 1 email. I tried updating my account information online 2x (after I got the letters 2 weeks later) and had to finally CALL someone because the online system never recorded my changes. Think about how antiquated it is to do business like that in 2020. I haven't needed help yet, but I am half-expecting that they might send a horse and carriage to rescue me instead of a tow truck. Way cheaper than AAA, but I have little trust that I will get the help I need. read more

I've worked in claims for 13 years in NY. Do not work here. Low pay, awful health insurance, bare bone benefits. Low morale, employees are treated like garbage by home office. We will lose a weeks pay in January and PTO will be cut soon too. The good days working for allstate are long gone. look elsewhere for employment, trust me. read more

Worst home insurance ever! After twenty years of being a customer and after two tornados, my claim for my roof was denied by some unprofessional people. They did not give an honest estimate, they don't answer their phones when called, and do not call back when a message was left. I am very disappointed by this company. You are in good hands? I don't think so. read more

Horrible! Jessie Garcia was a lazy and careless in regards to my last claim. I won't go into detail but he was completely useless! Also, they are overpriced. I was an Allstate customer for over five years with a clean record and my rate only continued to go up. I called Geico who gave me the SAME EXACT coverage for $70 less a month! read more

This is by far the best roadside and accidental insurance to have. Cheapest with 5quality

My wife had a flat tire in santa Clara on busy road called them . They have informed her our motor club service is already used for this year. Which was not true. Then I have called them they asked for credit card . I will cancelled their service and Go for AAA . read more

I would give Allstate a 0 if I could. I'm trying to be nice about my issues with them specially due to COVID, but I'm at a loss. I'm not their policy holder, but I sure hope they aren't treating their policy holders this way. You are not in good hands with this bunch. I was reared ended by someone who has Allstate as their carrier. I filed the claim the day adapter the accident. I had to send picture of all angles of my car. Allstate refused to virtual chat with the body shop until they made their original estimate based on the photos. I waited ... then I called them cause their original estimate was taking forever. THEY LOST MY PICTURES Mind you, while they were taking their sweet time, the body shop gave me their own estimate. Allstate's estimate was less than half of the shops estimate. It was truly a bs estimate. I called Allstate back and was like can we do the virtual assist chatting to assess the damages? They told me the body shop should start repairing based on their bs estimate. The body shop then called them and explained there was too much damage that they just simply could not do that. Allstate then said we have to do a supplement process and told the body shop to send their estimate to a email. The shop communicated with me as soon as they sent it in and told me when they should expect an answer from Allstate by. Four days past and still no answer from them. I call yet again and ask what is taking so long in this process. They then tell me that the body shop was suppose to virtual chat with them and not email them. That's what they told them to do.... so a day pasts and I call the shop to see if they tried getting a hold of Allstate to discuss my cars damages. They then say that they tried reaching Allstate several times but their virtual assist app is down and that Allstate is aware of it. It's been two weeks and my car still has not been looked at when it's not drivable. I truly believe they're not even trying to fix their app, or that it's not even broken. A bunch of liars. I called them at least 20 times through our this entire process so far. Still know nothing. A bunch of liars. I have a feeling it will be awhile until I know anything and get my pay out. So not fair. read more

I only gave them one star because I had to rate in order to submit my review. I was so excited to find an agency that could provide me with the insurance coverage for the price I needed to meet lender requirements when purchasing my home. However, to get the price I needed I had to bundle my car insurance. Well everything was fine until I received a phone call from an agent with the company basically accusing me of not listed my adult son on my policy. My adult son who does not live with me nor does he ever drive my vehicle. I then spoke to my agent and expressed how upset I was by this and that I wanted to cancel the auto policy but keep my homeowners policy. She advised me that I had to wait 60 days to cancel or face a penalty and that once I cancelled my discount that I received for bundling would be retracting and charged when I renewed my homeowners policy. OK so fast forward to the date she told me to call and cancel she now does not recall telling me I couldn't cancel when I asked about it two and a half weeks prior and was extremely short with me. Long Story Short. I will NEVER work with AllState EVER again. I have been with GEICO for over 7 years and although they couldn't get my homeowners insurance to where it needed to be for my home purchase it was not their fault. Now that I own my home and no longer under the eye of a lender, I will obtain homeowners insurance with them when this policy expires in May 2021. read more

Allstate insurance client rear ended me and caused damage to my pickup truck. I drive a truck as I am handicapped and have entry and exit problems and risk possible falls. I filed a claim and adjuster contacted me. She questioned my medical need for a pickup and why I was handicapped. I gave her a basic explanation without getting into my medical privacy rights. Later, I discovered that Allstate doesn't recognize medical privacy. The adjuster ultimately allowed a full size truck and arrangements were made to have my vehicle repaired. I thought we had reached an agreement. That was until "Zack" decided to interject himself into the situation on the day after Thanksgiving. Apparently he is also an adjuster and over ruled the previous agreement and he harangued me about my handicap, my need for a "full size truck" versus a "small truck" and demanded to know my medical information. We continued to talk and as we did, he became more rude and abusive so I hung up the phone. I later checked with the rental agency the insurance company uses and learned the weekly cost differential between a full size and a small pickup truck was twenty five dollars! $25 dollars difference in cost for an entire week. I was put through an inquisition, had my Thanksgiving weekend ruined, my blood pressure pushed to limits to accommodate this character's ego and his desire to save Allstate twenty-five bucks. I have been aware of the terrible reputation Allstate has earned and now I can verify that they are very difficult to deal with and their reputation is well deserved. They operate "on the cheap" and certainly have no moral problem screwing a claimant out of a nickel. Their ads keep referring to "Mayhem". Mayhem is trying to deal with these insufferable S.O.B.'s read more

if I could leave zero stars I would. the reps are supposed to make the process smoother, however they have made it worse. their lack of communication is preposterous, have received different actions from multiple reps, and the whole experience for total loss has been a nightmare. DO NOT HAVE ALLSTATE AS YOUR PROVIDER read more

This is one of two horrible insurance companies. They advertise at ncaa football venues but that is a lure...this company is horrible about honoring their claims. Buy GEICO or Amica or StateFarm if you want an insurance company that pays their ibligations. read more

Do not use Allstate insurance. Worst company possible. Had a car accident involved Allstate insurance. They don't pay the body shop on time and won't give a rental car while they are reviewing the files. They are slow and don't care what customer. Do not use Allstate!!! It should rate 0 star! They don't deserve a single star. Eric Yu read more

I was rear ended by an #Allstate driver, he admitted fault, I filed a claim, the claim rep said it looks pretty straight forward that it was the insured's fault, got an estimate for $400, they investigated, it took a month to get approval to start repairs, was told that if they found additional damage the shop would contact #Allstate for additional funds, took my car to the shop, after work was done, the shop contacted #Allstate about additional damages totally $4000, they decided the collision was my fault, their driver lied said I side-swiped him, claim denied, do not insure with #Allstate most unethical insurance company ever. They deny ever giving the go ahead to begin repairs. The original claim rep no longer with the company. They have history of mistreating victims of property damage and personal injury, whether it's their insured or someone their insured hits or injures. Read the reviews! Do not do business with #Allstate! #worstinsuranceever #whatgoodhands https://www.consumeraffairs.com/insurance/allstate_auto.html read more

Total waste of $$$. I had them multiple years and at one time they were superb. This time I needed a jumpstart of my battery and they sent me a young woman in a private car w/ a battery jumping system. Young lady did NOT know how to pop my hood and had to go flipping thru a company provided app on her phone to find out how! BTW she didn't find her answer I had to give it to her thru the owners manual. When I called the company to complain I wound up talking to an India based call center person who did not have any level of proficiency in English. Penny wise and pound foolish Allstate Motor Club I'm cancelling my membership and going back to AAA! Good riddance and good luck keeping customers. read more

TRUSTING ALLSTATE WAS ONE OF THE WORST MISTAKES I MADE. I agreed to allow Allstate to cover my auto insurance after getting a quote of $149 per month. I paid a fee of $182 for the first month. After the first month Allstate sent me a bill for $249. I had not used the vehicle that was covered at all for the first month so I was concerned why I was being asked to pay an additional amount of $249 for the month. I called customer service, and the customer service was horrible. Customer service assured me that they would resolve the issue but never did. After weeks of dealing with the horrible service, and lack of integrity I canceled the horrible insurance policy. Allstate is a scam company that TRY'S TO STEAL millions, if not billions, from it's customers. There is NO CUSTOMER LOYALTY. Allstate has NO INTEGRITY according to my experience as they led me to believe they would cover me for one rate, and tried to extremely overcharge me at another rate that I did not agree to. DO NOT TRUST ALLSTATE WITH YOUR INSURANCE NEEDS. read more

Be very careful with them. They have a hidden penalty buried deep in their disclosures, if you cancel your policy regardless of how long you've been a customer they will charge you a fee. In addition, they can leverage that fee at anytime. I just received a bill from Allstate for 770 dollars, the policy has been cancelled for a year. They can't even provide a breakdown of the charges. With so many other insurance companies to choose from, I would recommend steering clear. read more

Worst insurance co ever - daughter was hit - Allstate driver was at fault - Allstate totaled car out and now won't pay fair for car! Now we are out car, out $, loss of work time and all the stress it has caused! They are only using "their" comps and "their" info and won't take current information into consideration - if you think "your in good hands" I can tell you - You are MOST definitely NOT! They are unwilling to work with us in anyway. Why should we - the no fault person - have to go through all this - have to feel like the guilty party here! Please stay away from them!!!! read more

Allstate insurance may be good, and you would think that the Motor Club (a part of Allstate) would be just as good, not! Having recently returned from being stationed in Germany for a number of years and having A.D.A.C (German version of AAA), that is probably one of the best companies of this type in Europe or even the world. I had the family plan broke down twice in different countries with family and or friends, both trips vacation. They paid for everything, the towing from the country I broke down in to my hometown dealer, the rental car, the hotel rental. everything. With Allstate, I broke down on vacation in a different state, I have the family plan, I called the 800 number to get approval, they gave it, we towed the car and flew home. We had $1500 trip interruption insurance and had gotten approval. We filed all documents on time as instructed, dotted all the I's, crossed all the T's did everything by the book. We broke down in Aug 2018, and to this day Feb 2019, we have gotten written notification that we are being denied re-imbursement. If you travel far from home, I would stick to AAA, stay away from this. I cancelled my regular insurance due to this and my agent stated that corporate knew that many customers are complaining and the agents are actually losing customers and they (Corporate) basically do not care. read more

This is the worst insurance to be at end of someone with their insurance being responsible for hitting you. They have been known for doing everything in their power to not pay out. Lawyers don't even go up against them unless hugh pay out. As I've heard from close friends and family who don't like allstate. Now I've experienced this myself. A driver who t boned my car fully responsibile. Took off right after accident. Came back after police showed up took full responsibility with the police as i went in an ambulance. All in the police report. Didn't take responsibility with them now in small claims. Lost In arbitration. And still battling it out in small claims. Think I've finally won my case with arbritration. Its been six months been fighting this out to get paid in full. Twice they said would. Then turned around and claimed never did. They will have you spinning circles. And i have the burea of insurance now investigating them. Its been a rough six months since losing my car and them spinning me In circles. I would never recommend this insurance company to anybody. Her story of all things was i popped up out of no where without being seen. She ran it pretty hard. Temporarily through out my entire car. I couldn't control it stop it breaks gas nothing. Hit it so hard the side doors no longer open and bent the frame. Its unbelievable that they would even take her word over mine police officer report and arbritration. I'm mind blown. She wasn't even at stop sign when i stopped. read more

Their legal services network is horribly managed. I received numerous assurances that an incorrect entry would be removed from their database, but they never followed through. Even a manager was unable to solve the issue I raised to them on several occasions. At the end of the day, I think they did not want to fix the error in their database because they just wanted more listings. In other words, they were lying. Avoid doing business with Allstate at all costs! read more

This company is lies lies lies don't trust them for nothing. I have mold behind my basement bathroom walls for some reason possible a water pipe broke in the wall sent them some photos of all the damage that has been done and wanted a Insurance adjuster to come out and look at the damage I was told by a POS guy named Jeff Schultz that thinks he knows everything WITHOUT even sending someone to come look at it say its a foundation issue and water was leaking in from that and it was there before we bought the house first off how the hell do you even know it was there when we bought the house you didn't inspect the house which by the way we had it inspected with a company with a thermal gun to see if there was moisture in the walls and had the foundation inspected all checked perfect and clear which i have the photos to prove it. So then MR know it all goes on saying hes not gonna send someone out and take a look at this claim is closed so overall STAY AWAY FROM ALLSTATE unless you wanna be screwed by lies and a Mr know it all. very unprofessional company there's way better out there. read more

Had for 20 plus years life, auto, house,and road side service. Trouble with universal life, tried to resolve problem, both Allstate and office manager manager at my agent, Jay Hoofman insurance agency told me if I had a problem put a complaint into the Va bureau of insurance. That there is some Great customer service. NOT!!!!!!! read more

Horrible. On hold forever , transferred at least 7 times. So I decided to use the app. Waited over 3 hours for a tow . NEVER SHOWED . I thought maybe it was a one time thing , so I kept the service. Needed it again months later same result. read more

They have no consideration for the damage their insured customers cause when they're negligent, the claims adjusters are rude, inconsiderate and dismissive, they make no effort to fairly compensate injured parties for their losses and don't care. In short they are heartless a_holes and according to anyone who has had to deal with claims they're one of the worst companies when it comes to screwing people over. read more

sneaky/ one lies one swears...read the fine print on your dec pages before your purchase and update/renew.