Booked this hotel back in Feb for BFF's annual birthday trip (usually to PS or Cat City) but we…read morewanted to go to a different city. The price was excellent (381.00 for a suite for 3 nights) & we ended up getting a 2 bedroom suite instead of a one bedroom for the same price! The entire property was very clean and serviced very well (on-site service changing light bulbs and other maintenance items). Property is older (furniture, some light staining on carpets, etc); however, room was very comfortable. Our suite had a kitchen (minus the stove) and all the cookware but oddly they did not provide reg dish soap or dishwashing detergent. Property offers a small gym as well as a laundry room (which is complimentary, albeit due to the military personnel staying there) so that was awesome! The downside was both were not very clean and it did not seem like employees spent much time cleaning them (they adjoined each other). Washers and dryers worked really well though! There is an outdoor pool with tables and BBQ grills, which was very nice if you are planning on doing some cooking. They also have a complimentary breakfast every morning and it was pretty decent with different types of egg dishes and either bacon or sausage, waffle fries/potatoes, waffle station, juice machine, a variety of breads, yogurt, granola, cereal, coffee. Plenty of tables to sit at and the employees kept everything stocked and clean. Front desk team was amazing and super friendly! They never felt like you were bothering them and were so kind, warm, and welcoming. Rooms were not supposed to be serviced, just light housekeeping on certain days but our room was. I believe parking is 10.00/day which I feel it should not be as it is in a regular area and plenty of parking, but, hey, it was still very affordable for all the amenities and excellent service. The property is also fairly close to downtown and if you have some time you can take their free BRIO transit buses to downtown (approx 33 min). We used LYFT most of the time to avoid having to find parking and the hassle of getting a large SUV rental (all the agency had). Definitely recommend this place!

Good and bad....but the bad has made my decision to tell my company we should not be booking people…read morehere. The good...rooms are spacious and bed is comfortable. The kitchenette is sufficient to longer stays. Front desk staff weren't always at the front desk and in the back but when I went to the front desk, they noticed me immediately. But one lady wasnt the most friendly. The bad...as i mentioned i went to the front desk a few times. My keycard would stop working randomly. It was extremely frustrating. It happened to me 3 times in my 2 nigjt stay. There were crumbs outside in the hallway in front of my door upon my arrival. I stayed 2 nights, the crumbs were there upon my departure which tells me the staff doesnt vacuum daily or even every other day. The food in the morning was cold and dry. I arrived at midnight via Uber from the airport so I just wanted to go shower and straight to bed. I was hungry the next morning. The waffle maker timer is broken so I had to estimate how long is was cooking my waffles before I noticed it wasnt counting down. Lastly, there was a bug in my room...ill stop short of identifying it as a roach but ive attached a photo.

When I first checked in I noticed makeup on the pillowcase. I took the case downstairs and asked…read morefor the bedding to be changed. I left and came back a few hours later. The bedding did not get changed. I asked them again and they gave me bedding to change it myself. When I took the sheet off, I saw a large urine stain on the mattress protector. So I just took that off. Then I went to wash my hands and there was no soap. I had to go back downstairs and request that as well. They did give me an extra bottle of water for my troubles though. The room was pretty run down and clearly not well cleaned. The shower curtain rod sagged in the middle so I couldn't close the shower curtain when I showered and got water everywhere. The towels were very stiff, had a bit of a smell to them and were stained. I honestly didn't want to use them. The gym was decent. 2 treadmills, 2 electrical, and a peleton. Breakfast was not so great. I had a made to order omelet but it just wasn't good. Neither was anything else I tried. I did appreciate that the mattress was a softer one instead of the firm mattresses you usually get at hotels. And the water for showers did get really hot which I love. I booked a room next to the stairwell as I prefer stairs to the elevator but the stairwell exit/entrance is on the outside with no re-entry. So you can go down them but can't go up them. I didn't get a chance to go to the daily evening reception but it looked pretty popular. All in all, this hotel needs some TLC and I would advise anyone to book accommodations elsewhere.

I really wanted to have a positive experience at Embassy Suites by Hilton El Paso, but…read moreunfortunately, this has been one of the most frustrating hotel stays I have experienced. I am here for work for a total of nine nights, and within the first five days there has been an issue nearly every single day. The problems actually began at check in. My company had already prepaid for my room, but I was initially told that my personal card would be charged for the entire nine night stay. I was then told I would personally be responsible for a deposit of more than $200. It took approximately an hour to get everything straightened out. I later learned that my company had actually been charged twice for the room and had to have one of the charges reversed. On Monday, the air conditioning in my room was not working properly. When I called the front desk, I was actually told, "It's working, it's just not working well." That was the response to an acknowledged problem with the AC. Tuesday night, the smoke detector began chirping and disrupted my sleep. Wednesday brought a much more concerning problem. I was riding the elevator to the 7th floor when it stopped at my floor, but the doors did not open. I had to press the open door button several times before they finally opened and I was able to get out. Shortly afterward, I was told that the elevator was out of service and stuck on the 7th floor. It remained that way overnight. Housekeeping also did not service my room that day. Thursday night, at around midnight, my room phone rang three separate times from the front desk. They were trying to reach Room 801. I am in Room 702. After several long workdays, being repeatedly awakened around midnight because the front desk was calling the wrong room was incredibly frustrating. Then came Friday. I woke up to no running water. I tried calling the front desk and received no answer. I contacted the hotel through the Hilton app and received no response there either. I eventually went downstairs and found a small sign at the front desk saying that the water had been shut off because of an emergency. That small sign was the only notice I personally saw anywhere in the hotel. There had been no notification to my room or through the app that I saw. One or two inconveniences during a long hotel stay are understandable. Things break. Emergencies happen. But this has been one problem after another: billing confusion and a duplicate charge, malfunctioning AC, a chirping smoke detector, missed housekeeping, an elevator malfunction while I was inside it, three unnecessary midnight phone calls, no running water, unanswered calls to the front desk, and poor communication about the water shutoff. For someone staying here for work, these aren't insignificant inconveniences. I need to be able to sleep, shower, get ready for work, and return at the end of the day to a safe and functioning hotel room. There is, however, one person who deserves tremendous recognition: Antonio, one of the housemen. Antonio has been the bright spot of this stay. I have personally watched him go above and beyond to make guests feel welcomed and appreciated. He is friendly, attentive, hardworking, and genuinely seems to care about the people staying here. In a stay filled with problems, his hospitality has stood out even more. I don't want the problems with this property to take anything away from an employee who is doing an exceptional job. Antonio deserves recognition at the highest level Hilton can provide. He represents exactly the kind of hospitality I expected when staying with Hilton. He is the only reason I am giving this location 2 stars. Unfortunately, one outstanding employee cannot compensate for the number of operational, maintenance, communication, and safety issues I have experienced during this stay. At this point, with several nights of my reservation still remaining, I should not be wondering what is going to go wrong next. I sincerely hope Hilton and the management of this property take these concerns seriously, particularly the elevator and smoke detector issues, and recognize Antonio for being an exceptional representative of hospitality despite everything happening around him.

Very nice hotel -- the Front Desk manager , Brenda could not have been more helpful!! She gave my…read morehusband and I a breakfast to go and a bag full of goodies for our early flight. Hotel is right on the airport lot . Comfy beds and quiet! Highly recommend this place !

I have to say after the rental car breaking down and going to at least 15 hotels I found this gem…read moreand I must say Analijta was an Angel!! Breakfast and complimentary drinks were perfect!! Only complaint is i paid 264.00 for a night but its definitely super clean.

I have mixed feelings about my stay. I spent a significant amount of money staying here for three…read morenights and made full use of the hotel's amenities. There were definitely some highlights: the restaurant was excellent, and the orange juice was genuinely some of the best I've ever had. The valet service was fantastic as well--I never had to worry about parking, and the staff were always friendly and helpful. The gym was also well-equipped, with towels provided, a good variety of equipment, and even a Pilates machine. Unfortunately, my experience with the front desk staff, particularly a morning employee named Edgar, left a very negative impression. On more than one occasion, I returned to the hotel and stood outside the entrance for 15-20 minutes waiting to be let in. He had seen me leave earlier and could clearly see me waiting at the door, yet made no effort to assist. Beyond that, his overall demeanor came across as passive-aggressive and unwelcoming. It's disappointing because the rest of the property and staff were great, and I genuinely enjoyed many aspects of my stay. However, customer service at the front desk is a major part of the guest experience, and this behavior was completely unacceptable. I would consider staying here again, but management should address this issue if they want guests to feel welcomed and valued.

Stanton House is a sleek, modern hotel located in the heart of downtown El Paso, with the arts…read moredistrict, museums, theaters, stadium, and restaurants all in easy walking distance. The rooms are well appointed and comfortable, and the "art view" window in certain rooms is particularly fun. The hotel itself offers friendly, professional service throughout, including at the front desk and in the Taft-Diaz restaurant just off the lobby (oh, that espresso and delicious avocado toast).

If you are in El Paso for whatever reason this hotel is in an ideal location. Walking distance to…read moreBaseball stadium, restaurants.. and we felt safe at all times of day or night. The hotel is nice and probably in the top 2 in the area. We went for the larger suite which has a separate living room from the bedroom. Nice for working while spouse is sleeping. Room service is pretty good food.. we tried a dinner and a breakfast via room service and both times everything was great. Self parking just under the hotel so no need to stress over valet and tipping.

This hotel is great ( in a low budget location)…read moreGreat service Great rooms great air conditioning great food I guess if you want the best hotel around, I think this will be hard to beat But do I want to come back ? no ! Unless I'm willing to take an Uber to nicer places if there are any around El Paso? The zoo perhaps? It's not the hotel's fault it's the area I don't know El Paso, or if there are better areas But in about 10 minutes, you can see all that downtown El Paso has to offer I walked 8 miles around the area and anything past a few blocks in the hotel is dirty and dingy with security gates on every business selling the lowest budget items you could possibly find uninteresting Great hotel Lowest budget area.

Staff was super friendly. Love that you need a key card to go up in the elevator. Rooms were large…read more& spacious. Bed was super comfortable, there was a couch, huge desk with comfy rolling chair, & perfect kitchenette with full size fridge, microwave, sink, double coffee maker, dishes, containers, & silverware. Room was quiet & temperature quickly adjusted as needed. Bathroom was also bright, with plenty of counter space, & a nice glass, walk-in shower. I rarely use the shampoo & conditioner but forgot to restock my travel hair supplies and was pleasantly surprised my hair was not completely trashed & smelled great! There's also a small pool, workout center with washer & dryer, & a fire pit. Loved having fresh coffee & teas offered through the day/night. And it's a hop, skip, & jump from the airport. Will stay again if I go back!

There were multiple security failures involving access to my occupied room during this stay…read more On 9/5, housekeeping barged into my occupied room because the room was incorrectly marked as a checkout. Then, at approximately 4 AM on 9/6, someone attempted to enter my room. They were able to get past the deadbolt, and only the interior wall latch prevented them from fully entering. They tried twice to open and only left when I yelled "wrong room". I was terrified. After already having housekeeping enter my room because of an incorrect room status, having someone get past the deadbolt in the middle of the night completely destroyed my sense of safety. I had to leave and pay out of pocket for another hotel. Brianna, the employee who checked me in and whose check-in error led to the overnight security breach, was also rude and unapologetic when I checked out the following day. Given the seriousness of what happened, I expected concern, accountability, and an apology. Management also never called me to f/u. Despite having to leave because I no longer felt safe, my stay has not been refunded, and I was left paying for both the original stay and alternative accommodations. This was not a minor customer service issue. Multiple errors resulted in unauthorized access to an occupied room, including someone getting past the deadbolt at 4 AM. I would not stay at this property again. Management needs to seriously review its room status, check-in, key access, and guest safety procedures.

Hotel was clean and the beds and pillows comfy. Everything in my room worked and nothing was…read morebroken. The AC was cool. It was quiet even though the hotel was close to no vacancy. The hotel is located near stores and restaurant and the airport. I reserved my room online but still had to wait about 20 minutes to get checked in because the front attendant was pretty busy helping a customer on the phone. They did charge me a deposit (hold) even though I paid with credit card, some hotels don't if you use a credit card. The deposit was returned within a few days. All in all my family and me had a quiet, comfortable stay. I would stay here again. I always book through Choice Rewards App or Armed Forces Travel to save money.

This hotel needs new management. I was caught off guard but some of the employees who work here…read moreare super rude. El Paso is meant to be known for welcoming friendly people but apparently not here. I will be finding a new place to stay at from now on.

After driving around looking for a decent, safe-looking hotel, we decided on this Hampton location…read more It is a little difficult finding a good hotel that accommodates pets, thankfully we found this hotel and kept note that we will be going back here when we travel to California again. I thought it off putting at first that our room was right on the corner from the reception and breakfast area. I figured we'd hear all the noises, but was pleasantly surprised that we barely heard anything. Our room was clean and spacious. The bathroom was well-kept. Any outside noise was muffled and didn't bother us, which I appreciate. The complimentary breakfast was great. They had diy waffle makers, cereal, bagels and bread for toast, and yogurt. There were also 3 trays of hot food. Egg and cheese omelet, sausage, and potatoes with chorizo. There were tortillas and toppings on the side. No complaints here, we will be back.

Great time in El Paso! Stayed a long weekend at Hampton Inn…read moreEl Paso for a wedding and we had a great stay! From the time we checked in to the time we left we had an incredible stay! The staff was top notch and very helpful. As someone from a different state they really showed the hospitality of being in El Paso. They were not just friendly but they were super helpful with getting around and always asking if we needed any recommendations or help getting around. The room was nice and comfortable and provided everything we needed for our stay especially with accommodating a huge group. We plan on coming back to El Paso and we will definitely be staying at this Hampton again!

We had a great stay at the HI Express - El Paso. I loved that the AC worked really well. It's got…read moregreat location to the airport and main post. The room 321 was adequate, but had everything. Fridge, microwave, coffee machine. My daughter enjoyed the pool everyday. The place is well located with easy access to various entrances at Fort Bliss and the Airport. It has its own parking lot with spaces on either side of the building. They do offer breakfast, but after seven mornings, I think may have lost interest on day three - no breakfast variety. Also, the coffee wasn't always strong enough. I was impressed they made the rooms daily. The staff was friendly and accommodating. It's by the highway, next to other hotels, but is very safe. It limits access points after hours. I recommend.

After a long day traveling with my family. The hotel messed up my reservation, placed me in 3…read moredifferent rooms and provided the worse customer service. There was no accountability and attempt to provide excellent service. I was extremely disappointed with my experience. The room had a leaking shower which covered the entire floor with water. Go somewhere else.

Close Quiet Basic…read moreheat and serve food at a mini bar Free with stay b fast with good scrambled and boiled eggs eggs. Heat and serve hash browns and sausage Good fruit and yogurt stand. Hot water in rooms needed to get get left on a few minutes to get just hot enough. Great value. Exceedingly pleasant staff

There is actually a lot to like about this place. The rooms are spacious, the location is good, the…read morebreakfast is excellent and the price is fair. This is actually the third time I've stayed here for at least three days. While the immediate location is not great, you are minutes away from everything you may need right across the 10. You are also close to downtown and the airport as well. The only thing keeping this place from an extra star is the awful bathroom situation. The tiny cubical that houses the shower and toilet is awful. It's literally a 6 x 6 box with no ventilation, and there are some things people do that really require ventilation. Worse yet, is it's so small it's difficult to close the door due to how small it is. You literally have to climb behind the toilet to close the door after opening it. It's really the only bad thing about this place. I've stayed here three times so obviously I can look past the tiny bathroom. Honestly, the breakfast is worth the stay. I also find the lobby restroom an adequate replacement for the non ventilated bathroom.