They do not follow up on quotes and also do not sell commercial insurance for commercial vehicles…read moreand was told by the manager. so why waste potential customer times. just said you do not sell commercial insurance.

I always go through Kerry's insurance for all my cars and today mayeli helped over the phone . Very…read moreprofessional, friendly and great customer service. Thank you !

I can't recommend Frida enough! After struggling to find an insurance agent who would actually…read morefollow through, I was lucky to find her. Other agents never called back or failed to send quotes, but Frida was very responsive and helpful from the start. She took the time to answer all my questions, was always available, and made the entire process of shopping for a home insurance policy so much easier. If you're looking for a reliable insurance agent, Frida is the one to go to!

She's the most honest, sweetest person you'll ever meet. She's definitely not here for the $$$…read moreshe's definitely here because she cares. If you're in the insurance search, this should def be your first and last stop! Great Service all around!

Landy provided me with excellent customer service : she went above and beyond. She answered all of…read moremy questions and explained thoroughly. I called because I wanted to renew my insurance Thank you Landy

As a retired insurance broker for 45 years working with Adrian's has been top notch all the way!…read more Their quick response, follow up, listening skills, understanding of the situation and above all prices sets Adriana's above the rest. I give them a 10 out of 10!!

Horrible Disgusting customer service. Malinda "Mindi" Harris. Rude and disrespectful. Doesn't help…read moregets my policy cancelled and has no care in the world after her mistakes i will not come back nor will i wanna be a part of mercury insurance. Having her as an agent is a nightmare not only did they never fix my windshield they canceled my policy after her not doing her job and replying to email saying i never got it good excuse for you to try to sell me a whole new policy. Look elsewhere and don't even get auto insurance from this scam off an insurance agency. They asked for proof my windshield was fixed on November 10th and on November 11th it was emailed to her that it was fixed she disregarded . Until today i find out my insurance was expired on 12/2/2022 so thats 5 days with out insurance and she didn't have a care in the world. She needs to be fired !!!!!!!!

Great company to work with. Awesome customer service, Karina is amazing! She found me the lowest…read morerate possible. Highly recommend this company

We received excellent customer service. They were very attentive and supportive. Looking forward to…read morea long relationship. They get the Job done.

Steve is a genuine guy that is willing to help and answer any questions you have. Highly…read morerecommended and I plan to bring more business here

I've been with this company for 5 years pay a premium of $972 a month...they increased it to over…read more$1700. When I tried to make changes to my acct. To reflect a $330 monthly..they would not refund my money unless I canceled my policy..I asked to speak with my agent Zac Cullen and was told I couldn't speak to him. Then they required proof of new insurance to issue my refund..then georgina. lied stating I would receive a full refund and tried to bill me for a couple days..lol wow! Finally they deducted a fee for the refund..

I had the pleasure recently opening an account with the Cullen Agency. The professionalism shown…read morefrom start to finish is absolutely stellar. Their roadside assistance is also top-notch. If you're looking for consistent solutions to regular problems this agency delivers. And thank you guys for coming through I really appreciate it.

I am honestly surprised by all the negative reviews. This agent and her staff have always been…read morevery helpful and respectful to me in a prompt and satisfactory manner. They have helped me through a few difficult circumstances. Just recently, Adriana went way above and beyond and was very communicative, when I had a problem with the policy for my primary residence. She went to bat for me and hit it out of the park! The only thing I am not happy with, is how much I am paying for auto insurance, but I believe they have done the best they can for me under the constraints laid down on them by Allstate Corporate Policies.

I called Allstate. Setup a policy and paid in full, turns out it was outsourced to another company…read moreI wasn't even told on the phone I found out when I got items in the mail from Pacific Specialty Group. I had gotten emails from the same org but deleted them since I thought I had no affiliation with them. I've been living in the house for 2 months and got a cancellation of my policy in the mail today. No check, as I should be prorated the return just cancellation. Worst company I've dealt with in the area or during the entire home buying experience.

Anita went beyond and above to help us with our last minute request. She provided a Letter for…read moreTravel and even provided a translated copy without an additional cost.

Had a scheduled appointment, I arrived early, but the doors were locked, and nobody was on the…read morepremises. I left, obviously bothered, only to receive a later callback. Evidently, she had an emergency and couldn't make the appointment. She apologized for not calling to let me know. Subsequently, I was not even offered an appointment to make up for it. No problem, I'll stay with AAA. They're always available anyway.

It's now been 5 years with Facepoint with absolutely no regrets…read more Victor is very helpful being sure to get me the best coverage for both Home & Auto Insurance.

If I could give him zero stars I would. I've had over 8 years of driving experience and I have…read morenever come across such a terrible agent. I was being charged my regular monthly fee until a month where they decided to charge me double. I tried to get in contact with victor but he wouldn't answer my calls or email me back. My bank ended up charging me over $100 in overdraft fees. I finally got in contact with my insurance company directly through one of victors co workers who not only explained why I was being charged this but was called progressive (parent company) for me and made the process much simpler. After all of this I tried to contact Victor and after explaining the bad experience I have had he just hands me the number to progressive and says he can't personally help me himself. He is incredibly unprofessional and after signing you up for a scam like insurance company he will leave you in the dust. I am with State Farm now and paying much less for the same coverage. ..

Elena is very kind, and knowledgeable when it comes to understanding your insurance. She's one of…read morethe best in the business I've seen to date. If you need anything even a quote give her a ring today I highly recommend her expertise. Elena thank you for everything! :)

Great customer service, prompt return phone calls/emails, fair pricing. I was the victim of grand…read moretheft, and Todd's company made the traumatic event claim process quick and compassionate.