I have never wrote a negative review (only positives) as want to focus on praise to businesses that are doing a terrific job. However, I feel it is important that people are informed about Allskin dermatology and my experience. I feel this office likes organization and competency as a clinic. I'm in the health care field myself, so i feel I have realistic expectations, even being more forgiving of offices . . .yet, there is no excuse for multiple negative experiences at this office. The clinicians incorrectly calculated my medication dose, failed to provide the correct information to a registry, lost paperwork (had the audacity to blame me before later apologizing) struggled to call my back on a timely manner, poor communication between staff, inefficient use of appointment time, lacked competency in their clinical skills. . . . Hopefully, Dr Dunn is better, but I never had the opportunity of even meeting her. This office has truly a disappointment. I am looking into transferring care. read more

I've been in serious pain with a spider vein gone postal ever since I was pregnant with my first baby. After long runs the darn thing burned like hell and kept me up at night. Even though getting these suckers removed is considered "cosmetic" mine had become so painful I finally ceased to give a rip that insurance won't cover it. I begged my primary care doctor to refer me to a good dermotologist, and she recommended Terri Dunn. So far I like what I see. I got an appointment right away, and even though I was late (15 min due to my hubster's truck running out of gas) the awesome receptionist squeezed me in. Dr. Dunn meets my #1 criteria in a dermatologist: She has awesome skin. I found her warm, caring, matter-of-fact and pretty funny. The PA, Miriam, who performed my sclerotherapy was a comforting gentle person, and her assistant was friendly too. I didn't expect being poked with a needle repeatedly to be that painless. I felt only the slightest dull burn. She also put up with me asking lots of annoying questions about her cool job, and answered me in great detail and with sincerity. If I would have known that it would cost only 350$ to get this abysmal beast knocked out, I would have done it long before it became like a second heart on my thigh. I have yet to see how many treatments it takes before I'm truly done with the ugly stinger, but now I have hope, where there was only once despair. read more

If you're a cash-pay patient interested in cosmetic dermatology then this is the place for you. You'll listen to an incessant loop of sales pitches for Juvederm and laser hair removal while you're holding on the phone (and you'll be holding). If you're looking for a medical dermatologist, and have to deal with insurance this office is not interested in helping you. Uncoordinated communications and unreasonably long wait times to get appointments and once you have one you'll wait in the waiting room long past your scheduied appt time. The receptionist is trying to deal with patients and doing registrations while mixing up formulations for their signature line of expensive products that they will try to upsell you in the exam room. People are trying to do their job, and the NP I saw was pleasant, but lack of maturity, coordination and workflow at the front office makes for a mostly appalling experience for patients. Stay away. read more

Had an appointment with Miriam a few days ago; her and her assistant were great! Caring and gentle yet direct and to the point. She took a look and instantly knew what it was. I will definitely be visiting her next time there is an issue with my skin. Thanks again!! read more

Make an appointment 2-3 weeks BEFORE you need it, as this office is busy because Dr. Dunn and Miriam are AMAZING! Patient, knowledgable and friendly. The wait times can be a pain but totally worth the care. A summary of care performed is provided upon request. And watch out for cancellation or missed appointment fees. Again, this office is in high demand and every minute of your time and theirs is valuable. Keep these things in mind and you're headed to see to the best Dermatologist in California. read more

Hi Dolly, Thats odd because you guys have provided me a prescription and even faxed it previously to the SAME pharmacy in Canada! And no Komal never told me the reason why it was taking so long. After a week and finally receiving a call I was told (per my previous review) that she was having a hard time getting it filled. AND This is after she called it into the WRONG pharmacy a pharmacy I never asked for it to be called into. Maybe actually telling me what the issue was would have been a better more professional route to take! Maybe also not embarrassing me in a waiting room full of people saying "this is a courtesy and next time make an appointment" would have also been more professional especially because I was never asked to make one! Great job making ME feel like I did something wrong when it was your lazy, inept staff! Also maybe calling your clients back after 3 messages, or after making a mistake and calling a pharmacy I never asked for it to be called into, or maybe even when you're told that you'd call them back..actually call your clients back. So I'm sorry..this is still a poor excuse for service! Oh and I never called you guys back because Ive already said all that needs to be said about your service! There is nothing you can offer me or help me with that will make me change this review! read more

I have been a client for years- NP Ferreira always gives me practical info and options so I can make informed decisions. Very responsive and professional staff! read more

I've had perfectly fine annual skin checkups at this office, and I have no complaints about the doctors and PAs that I've interacted with. However, the difficulty I've had in trying to contact the office to ask a simple prescription question is maddening. Here's what I've been dealing with: I called my pharmacy to refill two prescriptions, which required them to contact the doctor's office to authorize. Apparently only one prescription was authorized, which I found odd, so I called the office to ask why and was directed to leave a voicemail. Two days later I hadn't heard back, so I called again and spoke with a woman who took my information and said she would leave a message for the appropriate person. Three days after this, I still hadn't received a call back. I called again and was directed to yet another voicemail, even though this was before their scheduled "lunch hours" on the website. It's now been a week since I initially contacted them, and I still have no answer or way to renew a prescription I've been using for years (which they had no concerns about when I was last in the office this past summer). I'll be finding a new dermatologist after this is over -- there's no excuse for such poor communication, even if the medical care is fine. read more

Just went for my annual check up with Dr. Dunn. She is super professional, thorough and informative. Her staff is friendly, and I love their bright green uniforms! I have purchased 2 All Skin skincare products and look forward the open house in October. All together very professional experience. I highly recommend this office and Dr. Dunn who wants to take care of their skin in the best way possible. read more

Dr. Dunn is very friendly and knowledgeable, helped me to recover from bad face rashes. I had good experience with this clinic. I will recommend it :) read more

I had been thinking about getting Botox for a few months now and this place came highly recommended. Once I found out they were having a special Botox offer I decided to do it and make my appointment. The process was simple and they even send you a text reminder a few days before to make sure the date/time still work. Day of, I went to the clinic and Miriam injected the botox. Highly recommend her as she was extremely helpful in identifying where I would want my Botox. She offered plenty of tips on post care and was highly communicative during the process on what to expect. It's day two and I'm starting to see the results which Mirian mentioned could take 3-6 days to take full effect. No bruising or headaches which she mentioned were potential side effects. Overall super pleased with my experience and excited to see the rest of the results! Will go back the next time I'm ready for more Botox. read more

Dr. Dunn and Miriam are very knowledge in skin issues especially for skin of color. They both use the most up to date treatments for medical issues as well as cosmetic. I went to Dr. Dunn to help with Hyper-pigmentation due to acne and hair bumps. Me being a black male and in sales, the way I look is very important for my confidence as well as the way other treatment me during sales meetings. Her treatments to date have gotten me clear of the dark spots. I have recommended this office for Eczema to 3 friends and they have reported glowing reviews of the staff and the treatment. Also, the in house products are amazing. They are free of parabens, SLS's, Formaldehyde, and other endocrine disruptor!. I recommend the SPF 50 and the eye cream with tea tree oil!. read more

I moved to California two years ago and to my surprise , I developed adult acne. I came to Dr Dunn 3 months ago, and what a difference it has made! I never wait long, I can always get an appointment and my skin truly looks amazing. I have recommended Dr Dunn to my friends. Everyone here is professional, kind and extremely knowledgeable! read more

Dr. Dunn is very professional, and very caring as well. She is very thorough when addressing any concerns that a patient may have regarding a condition that is concerning to them, or receiving any suggested treatments; Including the pros and cons of the treatment vs not receiving treatment. I am very relieved to have found such a knowledgeable and caring practitioner for all of my Dermatological needs. Dr. Dunn also has a great staff, that is lead by a great Office Supervisor Komal. Komal is very caring as well, and does her best to accommodate Dr. Dunn's patients as best she can. Komal always goes above and beyond to ensure she has assisted Dr. Dunn in meeting the needs of Dr. Dunn's patients. read more

I recently came here for a new patient skin exam with one of their nurses, Nicole Spooner. While Nicole exchanged pleasantries in the beginning, her approach was really abrasive in terms of the actual exam. I felt like a hunk of meat. Since this was my first time having a skin exam, I didn't know the details of what to except. I was given a gown to put on and told I would have my skin looked at. However, during the exam and without notice or forewarning, Nicole pulled down my underwear exposing my genitalia. I was shocked and immobilized in fear. I work in health care and doing this is really terrible etiquette. For exams that are more sensitive in nature, you ALWAYS ask to examine these parts or give heads up it needs to be looked at. More so, after she was finished examining my more sensitive parts she left me still exposed. I had to awkwardly pull my underwear back on. I felt violated. I also felt shame when really Nicole should have been feeling that based on her behavior. That aside, I do feel like she was mentally knowledgeable in terms skin marking discernment. Reception was really great: warm and welcoming. I probably won't make a return appointment though. read more

I've worked with Nicole Spooner, NP and I think she is fantastic. She's calming, approachable, patient, and super knowledgeable. She helped me so much with my chronic hives, even suggested a monthly injection medication no other doctor ever told me about. It is the ONLY thing that has helped my horrible hives outbreaks. She really knows her stuff; can't recommend her highly enough. read more

These five stars are for Marilyn, the AMAZING laser RN. Marilyn is very knowledgeable about lasers and extremely personable. Marilyn is the reason I remain a loyal client. She's the ONLY person I trust for laser treatment. If you're a woman of color considering laser treatment Marilyn is your go to person. She will NOT disappoint! Marilyn is one of a kind RN because she genuinely cares, is super attentive and benevolent beyond measure. read more

5 stars for Dr Mirriam, 1 star for everything else. They are very disorganized, and made me feel like they do not talk to each other at all. Every time I visited there was a problem - with my insurance, referral, payments, etc etc. Nothing is explained, they do not give you any heads up what to expect, and do not seem to care at all. Will not be back and would not recommend. read more

If only I could give ZERO stars for this unprofessional "medical office" -Waste of time/money -Staff lacked basic knowledge -Total rip off So here's what happened: I scheduled an appointment with Dr. Dunn to get Latisse for my eyelashes (since they're brittle after 2 years of eyelash extensions) but got a call a couple days later from her staff saying that I would be seen by an aesthetician instead. Before my appt, I did extensive research on the product, price, side effects, etc. just to be prepared. The aesthetician who saw me was named Susan or something like that. Anyway, this Susan barely glanced at my lashes and told me I would be a good candidate for Latisse. When I mentioned I was concerned about side effects she said, "Oh there are no major side effects. Maybe just darkening of your eye lids but that does not matter since you wear eyeliner anyway so you can hide it." Okay...whatever. I guess she neglected to mention that eye infections, permanent discoloration, vision problems, etc. aren't "major side effects" and instead she glossed over them and jumped right to asking me that she would need me to sign a consent form and take pictures of my lashes to track the before and after. I was like ok... how much? The smallest size (a 10 week supply) was $211. (btw a 20 week supply averages $110) THIS IS WHERE IT GETS REALLY GOOD. Since I did research online, I knew I could get this 10 week supply at a pharmacy or from a Latisse approved/partner website for just $65. I told her that $211 was pricey and that I would just take the prescription to my pharmacy and get it filled. You know what she said, "Sorry we do not give prescriptions for Latisse because we sell it here so you have to buy directly from us. If we gave prescriptions out then you would go buy somewhere else and that's not good for our practice." Umm ok is that even legal? First you tell me I need this prescription but then tell me I can only buy it directly from you at a ridiculous mark-up?!?! The nerve!! There are also generic brands of the drug which I would not use but I knew they existed so I asked her if there was a generic brand and she goes, "No there are no generics and over the counter ones don't work anyway." UMMM generic and OTC are not the same thing and just because you don't believe they work doesn't mean you should lie to a patient and deny that they exist. Obviously she had no knowledge of the average Latisse market price or whether or not generic exists because she got all rude and defensive when I asked. Before exhausting all my options and being extremely pissed I wasted an entire afternoon and money on this stupid consultation, I figured I would ask if I could get the Latisse and have them bill me. Her answer? "No. Cash or credit only." Uhhh, okay. But you have no problem billing me when my insurance doesn't cover your worthless consultations. OK FINE. So I asked if there was a smaller size than the 10 week supply or samples I could use. She said she DIDN'T KNOW about the sizes they offered (there's literally only 2 sizes so you figured she should know this) and that $211 was a bargain considering they used to charge $450 for Latisse. LIES. Basically, I wasted my time and energy coming to this appointment only to have them try and rip me off. Luckily, I did my research and knew this medication well enough to realize that this medical practice is poorly staffed. Will NEVER return here. FYI- After my appointment I found a doctor (not aesthetician) in San Francisco who's running a $87 (after an additional 20 percent off) Groupon deal that includes a consultation and a 20-week supply of Latisse! Sooo happy I avoided getting ripped off by AllSkin and getting better service and a better price. read more

Dr. Dunn is friendly, yet very professional and thorough. Her staff is also committed to ensuring you have the best of care with the best possible outcome. read more

I've been their patient for about seven-eight months, and after the last visit, I've decided to find another dermatologist in Berkeley. First, they are terribly disorganized. I was never late for any appointments, and every time I was waiting 30-60 minutes. They don't seem to care. The frontdesk assistants are not terribly polite either. Second, they keep pushing strongly for unjustified procedures. Biopsy anyone? You will get it, no matter whether you need it or not. Have acne? They will immediately offer to remove them with electrocautery, which would probably leave a larger scar than the acne itself. But hey, if it brings money from the insurance companies, it's all fine! I found that pushy approach to be insulting and I don't feel like I can trust them. I got a very strong feeling they care only about making money, and the well-being of patients is a secondary concern. Time for another dermatologist... read more

Let's see, where shall I begin? On October 21, 2009, I requested an appointment with an African American Dermatologist to diagnose why my hair has begun to fall out, I was scheduled with Terri Dunn M.D. When I arrived, I saw an NP, by the name of Helen Chodsky. Helen took a look at the area of where my hair loss has occurred and stated a biopsy would determine the cause. Also,, I was advised to take a lot of B Vitamins and come back November 12, 2009 to have the biopsy done. As, I was stressed over the fact I had to have a biospy, I brought a family member to accompany me during this time. The day before my appointment I received a call to confirm the appointment, however, I was never informed of the "type" of biopsy I would be receiving. Luckily, I did my own research. When I arrived to my appointment, I was informed of a 20min wait. As I was finally seen, I was asked by the nurse assistant by the name of Joyce, "what was I here for?"- if you can picture my jaw dropping, It did. I begin to ask her 20 questions about the biopsy process as it appears Joyces' demeanor began to get agitated. This is VERY UNPROFESSIONAL of AllSkin Dermatology to schedule an appointment for a biopsy and not call me to "prepare" me for the biospy. Then, let alone, NOT KNOW WHY I AM THERE FOR THE APPOINTMENT. At this point, I didn't know what to expect. So, Helen Chodsky arrives in the patient room and ask me how my nails are doing?...wait! what? Not my hair? oh! so then she looks at my hair loss area and prepares me for a local anesthetic. I'm nervous at this point because I'm not certain if I should proceed and oh! perhaps I have never had any needles inserted in my head before. As the local anesthetic is surfacing in the area for the biopsy, Dr. Terri Dunn appears. Introductions are made and Dr. Dunn checks the area where my hair loss has occurred and states a biopsy is not needed. Wow! so, all the stress for nothing. All of this could have been alleviated had only Dr. Dunn seen me the first initial appointment, I would have been on my way to recovery. Going through that experience and receiving misinformation how I did, I have learned that I do not have the confidence to go back to AllSkin. I do not trust that AllSkin has the "patient care" mentality. read more

I give a 2-3 star rating for this: Over a month's wait for an appointment Once in the office my 4 o'clock appointment didn't begin until 4:35 Office has no parking lot so it's parking meters on the street with a 2 hour limit. The doctor was efficient but brisk; I went in wanting to ask some questions but never did. And a 1 start rating if not less for this: When leaving the office I was not offered paperwork explaining what was done and and so I asked for a receipt. That's all I was given: a printout showing the amount of my office copay with no paperwork stating what work had been performed. Told to wait up to 2 weeks for skin biopsy results as I had had an excision of a possible skin cancer. After waiting 2 weeks and no results I called on Wednesday(day 15) and left a message and again on Thursday (day 16) when I spoke to the receptionist who told me they would call me back. Phone calls have not been returned. read more

I have been a patient of Allskin Dermatology for several years. Over this span, I have worked exclusively with Miriam Ferreira and her assistant Komal. Miriam is a true professional, very knowledgeable and to the point. She takes the time and works with me to set expectations and appropriately suggests the ideal treatment and follow-up. I truly value her opinions and I know she has my best interest in mind. Komal is a joy to work with. She has such a happy personality and makes me feel welcomed. She is a professional and all about the details. In fact, Komal is often the first person I contact should I have a question; she is very quick to respond. read more

This review is long overdue. I have been a pleased patient of Dr. Dunn and her specialists for many years. Currently I see Sweta for chem peels. She is amazing. I get so many compliments on my skin. She, Miriam and Marilyn are timely and professional. I am very pleased with Dr. Dunn's line of products as well. I always look forward to their October 'Night of Beauty' so that I can purchase products at a discount and speak directly to the product reps. I love All-Skin!! read more

I was looking for a new doctor to replace my Walnut Creek doctor since i live in Berkeley and have for the past 4 years. Really appreciated the staff at all skin dermatology they were helpful and fairly friendly. My doctor was Dr. Bhosai and she took a look at me and gave me lots of samples and discount cards and was very knowledgeable and funny. Really appreciated how helpful and nice she was. read more

Ms Ferreria was very kindly and listened to all my concerns and explanations Was in for acne and I'm in route for treatment...was prescribed appropriate meds. Seemed very professional and knowledgeable to me. Their prices on fillers are very good too but no before and after pics or reviews so I don't know for sure if they're qualified enough. read more

I went for a regular skin check-up, and was seen by Miriam Ferreira. She is very professional, careful and polite. Perfect score. Only the office staff could have better people skills. read more

I called to make an appointment for a complementary consult for a skin regimen and the staff was so helpful and the provider was very knowledgeable and I was able to start my skin regimen with great results! I Highly recommend them! read more

I've never been handled more irresponsibly by a Drs. office. I was misdiagnosed and then no one even bothered to call me when the test results came in. I was in agonizing pain for almost a week before I went to a different Dr. for help. I'd give zero stars if I could. read more

I was unhappy with my current Botox joint and decided to stop by this place and check it out since it's near my work and I've always been curious. My short experience with this place was truly awful! It was so HOT in there. Their AC must be broken. The staff looked miserable and the manager was nowhere to be found. They definitely must be losing business with such an unpleasant atmosphere. I will be avoiding this place from now on. read more

It's of my opinion that dermatologists have all been a little standoffish in the past but not the two I met here at All Skin. My experience was polar opposite from what I have dealt with in the past, what a refreshing change. I have had really dry skin since moving to the Bay Area from Florida and I could not figure out how to fix it. Funny thing is, when I went in for this, they addressed it like it was a REAL problem and also prescribed prescription lotion for me which I didn't even know existed. I was also able to ask about my ever evolving wrinkles and they offered me a free consultation with one of their nurses who would later help me figure out if I wanted laser, cosmetic fillers or botox. Gahhhh if only I could afford all of them I would but I found something that works for me now and am feeling a little better about myself in these non-stop Zoom meetings. I only met the NP whose last name you cannot forget, Spooner, and the PA whose last name I did forget but her first name is Miriam I think, and they were both really professional and listened and seemed to care about me. That, again, is a first for me in a medical environment. I tell all my clients about All Skin now and even have my next full skin exam scheduled for the first time (ever) next month. Wish me luck! read more

It's been hard to get into a Dermatologist during this time so I'm so grateful that All Skin was accepting new patients. Thankfully I've had pretty good skin my whole life, but recently I've been getting breakouts and some hyperpigmentation which came out of nowhere. I tried everything you could imagine over the counter and nothing was working. I even tried that Curology telehealth but that was basically the same outcome. When I came to the office for the first time, my first thought was "wow, this is really clean!" So that was a good first impression for me. I was scheduled to see the Nurse Practitioner, Mrs Spooner and she was fantastic! She listened to me and actually appeared as though she genuinely cared. I sort of feel like in my past appts with anyone at the doctors, that they were trying to push me out the door but with Nicole, she kept asking me if I had questions or if there was anything that I thought we didn't address. I don't think I've been asked that before, haha. So yes, after a few months on my new regimen I'm already seeing a difference. They have this connection with a really well-priced compounding pharmacy and prescribed a medication that was specially formulated for my skin and it WORKED! It was also well priced in my opinion, for a medication that wasn't going through my insurance. Now I don't even have any breakouts and my discoloration that evidently was just front post-pregnancy, is almost gone. Thank you All Skin and Nicole! I will tell all my friends about you and continue to rave about my awesome experience. read more

Great Service from the staff from start to finish. Quick, Easy, honest, and effective. The staff really took the time to understand my needs and helped me navigate insurance issues! Komal - the head Medical assistant is a rockstar! read more

went to allskin to see the esthetician for free consult and ended up doing a very relaxing facial at very economic price !! the medical assistant komal was very helping with products and other information that i needed. definitely recommend for facials and their products read more

If you are looking for a caring and respectful Dermatology office, this is the place to go. Both providers, Miriam and Dr. Dunn, are excellent in what they do and really care about their patients. The staff will go above and beyond to help you with whatever you need, especially Komal, she is amazing. read more

Dr. Dunn and Miriam are amazing physicians with so much knowledge. I've been coming to this office for 2 years and would recommend these providers to my friends and family. Their MA Komal is the best! She knows the ins and outs of pharmacies and coverage for medications. Komal will take care of you and your are in great hands at Allskin dermatology! read more

I scheduled an appointment to see Dr. Dunn for today and she was such a pleasure! I went in because I suffer from hyper-pigmentation and my skin just hasn't been the same lately. Unfortunately, I had loss my voice a few days prior to today's appointment, but Dr. Dunn was accommodating and she listened to all of my 1000 questions + provided insightful answers. She was super personable, very sweet and obviously knowledgable which made me comfortable as a woman of color being treated by another woman of color because I know that she understands our skin. This was my first experience where the dermatologist spent more than 5 minutes in the room. She wasn't rushed at all. I would recommend Dr. Dunn and I'll definitely be back for my follow up in a few months. Extra points because the staff wasn't pushy and didn't try to sell me their products. I actually inquired about them and ended up purchasing the Glycolic Acid Cleanser and I'm really excited to try it. Dr. Dunn you really are the best :) read more

this feedback is for their front desk service (not the actual doctors) - i clearly asked them if the consultation is covered by my insurance, they said yes... a few weeks later they sent me a bill!!! read more

Okay, I am 30 years old and have never written a review EVER! But I am so appalled at the terrible service of this health care provider that I am actually sitting down to do so. The appointment was actually great, had a nice intern who solved my problems. I was prescribed antibiotics to take and given an appointment for a check-up 8 weeks later. My prescription bottle had enough pills for 4 weeks + a refill available. It made me nauseous so I didn't want to refill it unless I was supposed to. I called and left a message on their annoyingly long and repetitive answering service on Wednesday, 2 days before I would run out of pills. No call back, so I do on Friday. The lady who schedules appointments told me she would refill it if there are more available. I asked for the doctor's opinion.... because I'm crazy to think this advice should come from a doctor. No call back. Following Wednesday I call again and a different lady who schedules appointments told me I didn't need to refill if I didn't want to. I again asked for the doctor to please call me back. At 6:30 that night a new person I've never spoken to (not doctor) calls me to say if symptoms are gone, I can stop taking it. A week or so later rash comes back and I figure I will just wait for check-up. I receive an automated voicemail confirming my appointment for check-up, for which I call to confirm. I am told that the intern I saw "retired" and that my appointment was canceled. I said, "well, it's a good thing I called you to confirm..." and the lady says "yes it is. Okay, good-bye." WTF?!?! You can't make this up, it is shockingly terrible, and unacceptable for a health-care business in my opinion. read more