Nothing about my assessment of poor customer service from Rob at Allison Carole Properties has changed. Here is some additional background information.
He sent me a text on October 5th, telling me that he contacted a friend in Ravenna and that I might be able to store it in his friend's "old barn." I later texted him, telling him that I would be willing to put my boat in storage with Allison Carole in "early or late December." In a follow up text, I told him that would not work. I also texted that I was even willing to pay for the "entire rental period, including deposit, upfront." I NEVER heard from him again to confirm or coordinate any details. I did not enter into a verbal agreement, sign a contract, or make a deposit for storage.
I did not hear from him again until he texted me on December 11th, asking why I had not dropped off my boat on December 6th. I have no idea where he got that date. Then, he followed up, asking if I could drop it off "this Saturday," i.e., December 15th.
This seems backwards to me. If I have a requirement, and the storage company can't support it, that's fine. I'll attempt to compromise and find a mutually agreeable date/time, or I'll store with some other company. I shouldn't be expected to store an item when it's convenient for the storage company! He still can't seem to understand my requirements, nor can he seen to understand that the was NO reservation because of his failure to contact me after I texted him.
Look, I understand that mix-ups happen. All he had to do was to apologize for failing to contact me and ask whether or not we could work things out. He just seemed more interested in trying to win an argument rather than solving a problem.
Further, he sent me the following harassing message through Yelp stating the following: "Your review is false and misleading. All your Yelp reviews are negative and only one star each. Shame on you." I don't believe that my review was false of misleading. Also, I don't know how the total number of reviews that I've made in Yelp is relevant. It's true that I have made three reviews, including one for Allison Carole, that were one star, however, that has nothing to do with the poor customer service that I received.
Lastly, he still has not been willing to provide me with the phone number for his supervisor. Instead, he provided an email that I could send my concerns to. That seemed a little suspicious to me as I have no idea who would be on the receiving end of those emails. read more