From what I understand, this business is under new ownership. The new owner's name is Jeff, I…read morebelieve. Nice fellow.
Anyway, I called them to service the garage door opener that was in my house when I bought it. They sent a guy over, who "tried" to fix it, and for whatever reason, did or could not. So then he offered to sell me a "refurbished" unit instead of a new one at a discounted rate, with a one year warranty. I appreciate saving a few bucks, so I went for it.
Skip ahead to two months later, and the unit won't work. The door opens but refuses to close. I call the guy that put it in to make good on that one year warranty, and his phone isn't working. I called, texted, and couldn't get in touch with him. Peeved, I called the company back and tried to track down the guy. He had been fired, apparently, and he'd been up to no good with other customers. Yikes.
So, now I'm stuck with a machine that I don't know where it actually came from, it's broken, and I've already spent $$ to try and resolve the problem, and not really up for buying another new one. The following is why these folks get a 5 star rating from me.
I called, and ended up speaking to someone in the Leominster office, and gave them all the history. I wasn't sure what, if anything, they could or would do, but I didn't know what else to try, so I talked to them and told them what happened.
Someone called me later from the Worcester location called me and told me that they were going to take care of me, and send a tech out to my house and to fix the machine (which was probably stolen from them). Honestly - who does that??!?! Like nobody! I really appreciated that they cared THAT much about their relationship with me to go the extra five miles.
Skip ahead, skip ahead - the machine is fixed, and a very wrong was turned into a very right.
I'll happily refer and do business with them for years to come. This was exemplary treatment, in a situation that wasn't that great for them, and where they didn't HAVE to do anything for me. Thumbs way up.
