Typical Pittsburgh basement. Had some water damage in the basement after heavy storm. I called…read morearound and Jerry was very responsive and professional. A few of the other places wanted me to write a check quickly. It never felt like that with Jerry and his team. They arrived at the scheduled time, listened, and provided a reasonable estimate. I chose them because of that positive experience. They did the work, no surprises and provided some opinions about insurance coverage and working with my policy. Overall, a quality experience at a reasonable value. That is everything I want in a service.

From the owner: RestoPros of Pittsburgh is locally owned and operated, backed by the support of a Corporate team…read more Our goal is to help families and businesses (residential and commercial) recover from disastrous situations. Our certified team is ready to help. We specialize in the remediation of water, fire, smoke, and, mold damage, including storm aftermath. A fast response can minimize damage. You will get an immediate response from us day or night, 24/7/365. We proudly serve our community. Contact us today to request your free inspection.

I hired this team to professionally clean my basement after the cats had been peeing in the corners…read moreand I couldn't get rid of the smell. They did an amazing job, were extremely kind, super professional, and are very knowledgable. They pointed out several instances of mold I hadn't noticed, sprayed them, and gave me recommendations about how to keep the humidity down so prevent it from coming back. I can't recommend this team more highly.

From the owner: We’re a small local women-owned business specializing in a wide variety of services including mold…read moreremediation, mold removal, mold testing and mold prevention. In addition to our mold services we also offer CIRS - acquired environmental illnesses cleaning services, mycotoxin remediation, indoor air quality services, crawlspace repair- encapsulation and specialty cleaning services. PA195433

Jose Camacho came and noticed the clog in my main pipe in my yard. Got to work and in 20 mins the…read moreclog was no more. He was professional and polite. I hope I don't need to call a plumber again. But if so I would choose Jose Camacho first.

Jose Camacho did a very good job he was very nice I will recommend him to other peopleread more

All of the field employees hate working at Firewater Response because of the owner. They have to…read moredo so much paperwork because the owner micromanages everyone. No one can enjoy working there.

From the owner: Firewater Response LLC offers 24-hour, 365-day commercial water, fire, smoke, mold, and mildew…read moreremediation services.

I am pleased. After a nasty rain deluge, I wasn't alone…read moreneeding help with flooding issues. Mine was minor in comparison but still needed dealt with. The finished population of my basement flooded for the first time and carpet was drenched. Good news, there wasn't standing water others had. My first contact was with Kelsey. She was great, helping me navigate my options and starting prices. Once I figured out I just wanted carpet removed and disposed of in order to deal with whatever was the origin of the foundation failure, she arranged for John to contact me to come out today. John contacted me with an ETA andhad his sons Johnny and Jake come out first. They made short order of the process and worked efficiently with John coming shortly thereafter. All three were professional, as was Kelsey. My cost was as stated. Only minor change was a request for a check if I could instead of a charge card that I had made sure to confirm with Kelsey that they accepted. John requested a check if i had one because it was after business hours. Fortunately, i had both a check and funds in my bank. Bottom line -- my wet carpet is gone and I can concentrate on the next issue of determing why water came in and what to do about it.

We had a flooded basement and called Franjo Restoration. They were awesome! Quick to show up, super…read moreprofessional, and the basement looks great now. They explained everything clearly and finished the job fast. Really impressed with their work and how they handled everything. Definitely recommend them if you're in a bind.

My neighbor asked if some workers could have access to my yard to fix the siding on his house in…read moreNovember of 2019. Turns out he was having the whole side of the 3 story house re-sided. They dropped off ladders and boxes of siding. The first day they came to work, I asked them to be careful around my plants and bushes. Long story short, it took a couple of weeks to do the job, my plants got beat up, my tree peony may not bloom in the spring because they broke off next years buds. When they did show up to work, they would play country music really loud at 8AM. The ladders then sat in my yard for 2 weeks after the job was done and a 2 foot section of my fence they took apart was not put back together. They also piled all of the garbage from the siding in front of my yard. Once again, they weren't even working on my house! When they finally picked up the ladders, I asked about the fence and he said he will talk to his boss, I think his name was Joe. After a week I called Joe and asked about the fence and he said he would talk to his carpenter. That was a couple of weeks ago and it is still not fixed. My house is going to need the siding replaced soon and I know who is not going to do it now. These people do not work in a timely manner or have respect for other people property.

I was skeptical trying a name brand plumbing service as opposed to a local small business, but it…read morewas an emergency and after hours. Not to mention, we are brand new to this neighborhood and so I had no idea where to even begin looking for an emergency plumber. I gave Roto-Rooter a call and the woman that helped set up the appointment was as kind as could be. She was cheerful and patient with me as I was scrambling to get the appointment setup. Someone was at our home within 1.5 hours of the call . Luckily, we knew where the water shutoff was for this particular leak, but there was so much water pooled in our air ducts and leaking from our garage ceiling that we had to have a plumber take a look. The gentleman who came to assist was also kind and thorough. He confirmed that we shutoff the water, he determined where the leak was coming from and offered to fix it (the fridge). We declined due to the age of the fridge and are brand new (read: broke for a minute) homeowners. He didn't charge us a thing. He gave us instructions for draining the water from the air duct (which was in the garage), offered to help us clean up the water (we declined that too) and was on his way. I am NOT giving them 5 stars because they didn't charge us. I would have given them 5 stars regardless. Simply, I was pleased with their service and friendliness in a world where customer service seems to fall by the wayside all too often.

Pittsburgh, PA area buyers beware of Roto-Rooter of Murrysville, PA. Just because a corporation has…read morean A+ rating with BBB, doesn't mean that you should do business with them without first reading the complaints on the BBB web site. (https://www.bbb.org/us/oh/cincinnati/profile/plumber/roto-rooter-0292-1922/complaints) BBB tells me there are things that organizations can do to up their BBB ratings... I wish I had known that and read some of the 540 complaints on the BBB web site. Roto-Rooter is charging me $3100.00 for incomplete work. After two no-shows with no notice, they started work on 3/19/21. They jackhammered a deep hole in my basement, removed the sewer trap, and fashioned a temporary connection between two cut pieces of sewer pipe. Original estimate was a 2-day job for $4839.00. After another no show with no notice, I gave up on them on 3/24 and asked for a bill for work completed. Then they added $1140.00 onto the bill from a quote dated 12 days after the first quote, saying it was part of the original job, for additional work that was never even attempted. And for that, they want $3100.00? THIS IS SHAMEFUL. 4/7/21 Update: A Customer Satisfaction Manager from RR HQ read my online complaint under Google Reviews. After filing a formal complaint with the Murrysville General Manager, and a reminder follow up, this Customer Satisfaction Manager was able to get Murrysville RR to assign a manager to review my complaint. This manager was able to cut my bill in half by dropping their profit on the job and billing me for only the labor cost of the work that had actually been done. He sincerely apologized, stating that this should never have dragged on so long, and that this is not the way they do business. He also promised to follow up with the job supervisor regarding multiple customer service failures that resulted in significant delays. This was an expensive lesson for me--one that I will never forget. I am awaiting the corrected bill so that I can pay it and move on.