I think it would be more accurate to give zero stars, but that wasn't an option. This bike rack was for sale in the store, and I checked the box before purchasing it if it would work for my bike and car. No instructions whatsoever on the box; in fact, a whole big side of the box was completely blank. So I get it home and after opening the package it says 'for mens' bikes only', but never fear, I could pay extra money to purchase the attachment to use it for a ladies' bike. Of course, there were no instructions as to how I could obtain this attachment. When I called the store, they didn't seem to have a very high opinion of Allied International and said they want you to go online to buy the attachment, and the company didn't even offer it at the store! Needless to say, I returned the bike rack. Was going to regardless if there was an attachment I needed to buy or not. After the sneakiness of letting me buy it, without saying it wouldn't work for my ladies' bike, this was not the kind of company I wanted to do business with. When I called customer service at AI, their service was like something off the bottom of your shoe, including the supervisor that I got on the phone who said he was too busy, but offered to put me back to the original one who had hung up on me b/c he didn't like that I asked for his first name. Beware of their low prices-(and the store trying to mark it way down)---just means low quality and low customer service.... read more