I have purchased two RVs from Southland, the most recent in 2024. Unfortunately, my recent…read moreexperience has caused me to lose confidence in Southland and their willingness to stand behind the RVs they sell.
I recently discovered that the solar panels on my RV were apparently never properly connected. Since purchasing the RV, the Firefly system has never displayed information from the solar panels. I was new to RV ownership when I purchased it, so I assumed I simply did not understand how the system worked. Recently, I asked an RV technician what I was doing wrong. His answer was: nothing. The wiring from the solar system was simply hanging loose and was not connected. The solar panels apparently have not even been charging the batteries.
I contacted Southland and asked them to correct the problem because this is not a component that worked for two years and then failed. According to the technician, it was never connected in the first place and therefore was not delivered to me in working condition.
Southland's response was that because two years have passed, they would not fix it. I understand that two years is a significant amount of time, but that misses the point. I am not asking them to warranty a two-year-old component that has worn out or broken. I am asking them to correct something that apparently was never installed or connected properly when the RV was sold.
What bothered me even more was that the person I spoke with questioned whether what I was telling her was accurate and told me that I should have reported the problem within 90 days. But as a new RV owner, I had no reason to know that the lack of solar information on the Firefly system meant that the solar system had never actually been connected.
I was told that the matter would have to be taken to higher management and that someone would get back to me. I have made three phone calls regarding this issue, and today was the first time a manager returned my call. As of this review, Southland has not offered to correct the problem.
There was another issue with my second purchase that, in retrospect, also bothers me. When I purchased my second RV, Southland included several extras that I had purchased for my first RV, even though I had not requested those extras for the second one. Those extras, of course, increased the cost.
After purchasing two RVs from Southland, I expected considerably better treatment. My issue is not that something broke after two years. My issue is that a system appears never to have been properly connected before the RV was delivered, and Southland is unwilling to take responsibility for correcting it.
Based on my experience, I cannot recommend Southland. They were happy to sell me two RVs, but when I discovered what appears to be a delivery or installation error, getting them to stand behind the product has been a very different experience.