I went in for an oil change and ended up needing a lot of additional work. They were very thorough…read moreand detailed in letting me know what repairs were necessary. I felt like prices and options were fair and services were professional.

UPDATE: Lonnie's took a look at the car again, and even drove with me to help identify the sound…read more They meticulously went through different components of the front suspension to try to determine what the issue was. It ended up being a stripped bolt on the front left sway bar link that attached to the subframe. I am impressed with their attention to detail on this, and I appreciate that they really wanted to get it resolved. They also didn't charge me for any of the work, which included a brake flush to fix the brake issue I noticed after the first repair. I highly recommend them, and I think it says a lot about a business when they own a mistake and fix it. Thanks guys!

I can't tell you how helpful F.P. and the Ingold team has been over the years aced especially…read moretoday! They moved mountains to help get us to one of the rare dmv appointments:) Always quality service, kind aces personable team, and competitive pricing. Plus just caring. Keep it local!

Needed a quick oil change. They did a great job and were fast and efficient. Sat in the waiting…read moreroom and was in and out in an hour. Thank you!

I really liked this place at first. I was new to Durham & wanted to support a mom n pop auto shop…read more the last time I came earlier this year, I got my headlight replaced & a tire rotation for the main reasons. I wasn't sure if they actually did rotate my tires, so I called & was told yes, indeed they did. The guy on the phone told me they keep the same tires in front & the same in back. well, I just got another rotation elsewhere, & they told me my tires were terrible & had not been rotated in a WHILE. Very disappointing this company lied to my face & charged me for a service they didn't even provide. Will not be returning, very disappointing. Adding more since I just removed my cabin air filter. I also paid for my filters to be replaced, & judging by these pictures taken TODAY, these were not changed when I came in. I'm in absolute utter disbelief. Wish I could give a negative star review. You guys should be ashamed.

I've been taking my car to these guys since 2018 and I haven't thought about taking it elsewhere…read moreone time. They have always been able to get me in quickly, do the work needed without trying to upsell me, and I've always thought the price was fair. You won't be disappointed bringing your car here.

I am a senior citizen and have been taking my 2002 Honda Accord to Clayton's for 5 years now. I…read morecannot praise them enough for the quality of work and their professionalism. Their fees are fair. The service and workmanship exemplary. The attention to detail is evident. The very first thing I noticed on my first visit was how clean and organized everything was. That told me just about all I needed to know. On several occasions, they have gone above and beyond for me. Norman B.

I came here to get an alignment and state inspection. They called me and informed me that all four…read moreof my tires were failing inspection and it would cost about $600 to replace them. I asked if they had availability to do that tomorrow, they responded "why can't you do it today?" I explained I wanted to call around and see if there was a better deal. They told me I had 30 minutes to decide. When I picked up the car I paid $24 for the inspection they told me I could come back to do the inspection with new tires and they would only charge $6. So fast fwd a few hours later I call to do the inspection they say they won't have availability until the end of next week. Also, only 2 tires were failing inspection. I didn't like the way I was rudely rushed to make a decision. Will not be going back.

Horrible experience, guy behind the counter needs lesson in customer service. Stop overcharging…read morepeople or they will go elsewhere (like many others have after coming here). I didn't even end up getting anything done; I just spoke to him on the phone and he was very rude.

Took my nissan pickup here for a 100k service. No…read moreappointments, so had to leave it. It was a busy place, but plenty of stalls, and I had it back at the end of the second day. Required fairly extensive maintenance, so I was expecting to drop some coin. The counter man was friendly, helpful, and gave me a quote I was pretty happy with. In the end, it was unusually spot on, and when I came to pay and fetch, a different counter lady saw my work ID and gave me a discount for working at Duke. Overall, fair, efficient and would definitely be comfortable going back there again.

Awesome customer service and very reliable people. I have use this garage for many years ranging…read morefrom oil change to small repairs and they have always done a great job and charged fair price-definitely lower than big chain repair shops. Last weekend, I found a rattling noise coming from the back of my car. I was worried about driving it and thought about bringing it to a big chain auto repair shop which opens on weekends. I am so glad I didn't because it would have cost me a pretty penny. I brought the car to Couch on Monday morning, they took a look right away, secured the heat shield from the exhaust and I am on my way! They didn't charge me anything because I am a loyal customer! You just don't find honest and nice repair shop like this anymore, I highly recommend it!

I had a great experience here. I'm a bit inexperienced when it comes to cars. Ace made me feel…read moreright at home! My car was done in 3 hours for a reasonable price. As I was leaving, Ace made sure to give me some good advice and gave me his business card so I can contact him if I ever need help again in the future. I will be coming back to Couch Automotive Repair!!

I went in because my windshield wipers were not working. They told me that the windshield wipers…read morewere not installed properly. By the way, they installed them 2 months ago and charged me $225 reinstall them correctly.

I came here after my car was rear ended by another person recently. They had Geico insurance, and…read morebrought me to this place to get my bumper replaced. My experience with this team was fantastic. They fixed everything up super fast, and my car looked good as new. The repair only took three days, and when I got my car back they had vacuumed out the whole thing and given it a car wash. I couldn't have been more pleased! I might come here myself to get some other small repairs fixed, just because they were so good. Highly recommend them!

My regular mechanic moved farther away than I could manage on short notice, so I went to NTune for…read morea transmission check. I was not disappointed! PD took care of my car quickly, did a great job, and has the personality of an old friend. Although he knew I was moving to Mexico and would not be back to their shop, they still did a good job of making sure my car was roadworthy! And it worked! Almost three thousand miles, through some pretty huge mountains and my transmission service came through like a shining star! Thanks, PD and FYI, we did make it to Mexico!

We love em! Have been taking our vehicles here for years. Honda fit, Mazda 3, ford econoline…read more Friendly & good communication.