Great installation great work they were onetime and did a great job I appreciate the great pricing…read moreand prompt attention thank you

Paid over $30,000 for a new system installed. Nothing but problems from day 1. They damaged the…read moresiding to my house during installation. Then they left a hole in the control box and an animal got into it, frying the control board. Had to pay another $2000 to have the problem troubleshooted by an electrician who insisted the issue was the AC after the Haynes people said they could not find the issue. Finally hired another AC company and the problem was discovered immediately. Outrageous situation that should never have happened and is fundamentally insulting. F***ing awful. Will NEVER do business with them again. Unacceptable price for unacceptable service. Last cent they will ever see from me. F***ing con artists pretending to be an AC company. PISSED OFF BAD.

100% DO NOT recommend. They came out 3 times and my unit still doesn't work properly. I was told a…read morecouple of times they would be out on certain days and didn't show. Now I have to find someone new to fix my unit.

From the owner: Superior Heating & Air Conditioning is a trusted, locally-owned HVAC service provider based in…read moreBremen, Georgia, proudly serving West Georgia and the surrounding communities. With a commitment to excellence and customer satisfaction, we specialize in residential and light commercial heating and air conditioning services, including installation, repair, and maintenance. Whether it's ensuring your home stays cool in the summer or warm through the winter, our experienced technicians deliver reliable, energy-efficient solutions tailored to your comfort needs. At Superior Heating & Air Conditioning, we combine small-town values with top-tier service, ensuring every customer gets the professional care they deserve -- with honesty, quality, and a personal touch.

Not at all happy with this service. I had them come out for duct cleaning. They hooked a big…read moremachine to one of my A/C vents, I have two units so they did it twice, and said it will pull out the elements and since they are all connected, it will do the whole system attached to that particular vent. Mind you, this was all while the A/C was on, so I guess it will work for the one you are hooked up to, but the others are what??? Still pushing dust/mites and whatever else into the home? Anyway, I asked if I could see what was being sucked out and was told, "I wish we could do that". Then I asked, if you can't see in and it doesn't auto shutoff, how do you know when it is full? (Note: I do this because my dog of choice for the last 15 years has always been the very sheddy German Shepherd). Anyway, $200 bucks for about 30 minutes of unverified work. This is a buyer beware story. The value in this service has yet to be seen; however, I have had duct work done before (where they cleaned each vent) and was satisfied. I just won't recommend/use this service again.

From the owner: HVAC Duct Cleaning & Dryer Vent Cleaningread more

So far this company has been amazing. They have been quick with scheduling and getting a quote to…read moremy husband and I for a new system install that will replace an old unit. The owner and his son came to the house and were very nice and professional and explained to me what would be best for our situation. I will add more to my review when we have the service completed. I really can't figure out why the other review is so poor. You can't review a company with one stars if you don't like the price. That really isn't a fair review.

I had an issue with my a/c unit not cooling at all. Air would blow, but it was not cold. I…read morecontacted them through Yelp, but they had me call in anyway to schedule an appointment. Their availability was good and so I scheduled. The technician arrived on time and was very friendly. He diagnosed the problem and provided the repair and approximate cost (I needed more freon, so the price was set per pound, but there is no way to tell how much I needed). I thought the pricing was fair and the only issue was that the technician thought the service we needed to be added on top of the repair fee. I was told in messaging, which I had to show him, that if a repair was done, the service fee was credited toward the repair. He had to call the office and this took some time, but eventually it was straightened out and our A/C was back to normal!

Quick and fast... may not be price-wise, but when you need them, they will be there. You can also…read morebook on line which is a plus

Edit: Unfortuntely I have to edit this review as the follow up to this plumbing job has been…read morehorrific. Following the plumbing job, I never received an invoice for the work. After having another leak in the same spot 6 weeks later, I called Casteel to follow up with the invoice and pricing. Once I recieved the invoice, I noticed that I was charged over $650 to just cut the ceiling to see the issue. Yes, over $600 to CUT THE CEILING, which took 5 mins at most. Then, the repair was performed, which was another $600. I have now tried to contact Casteel for 3 weeks to get an explanation for the $650 charge and I cannot get anyone to talk to me. I have been transferred, hung up on, transferred to full voicemails, promised calls back in 12 hours, etc. Noone is willing to explain or ever give me the time to tell me why my simple 6 x 10 in ceiling cut was labeled as a "level 2" cut - which means it was in a dangerous or inaccesible location, prompting the $600+ charge. Long story short, had the second plumbing leak fixed for $350 by another company, compared to $1200+ from Casteel. DO NOT USE CASTEEL PLUMBING. You will be overcharged. Go to literally any other plumbing company. I hope this finally prompts Casteel to reach out to me, as they can see that I've called 10+ times and there are lots of notes on my account regarding this concern. Had a great experience with Casteel. We were able to get a quick appointment and the tech was prompt and polite. Donald gave a very thorough explanation of the possible plumbing issues. Once we had a plan, he worked efficiently. He was friendly, polite and professional. Highly recommend the company.

Very knowledgeable and punctual, didn't want to leave us without heat great company repaired our…read moresystem in one afternoon thanks

Communication was horrible, I was unable to schedule to get anyone out to actually do the jobread more