Nice people, avoidable problems cost me several days and somewhere north of $1,500…read more Everyone at Certified Air Care are very nice and did quality work. I used them for years to recharge my system. After techs determined my single stage system was beyond repair. I opted to replace it with a variable speed unit. I was told that I needed to replace my water heater, because the new unit was wider than the opening, and was being blocked by the water heater. The job was not specified correctly, nor double checked for compatibility. The indoor unit that was installed was not compatible with the outdoor unit. At the end of the 2nd day the correct parts will installed to get the now 2 stage system functioning as a 1 stage system. The 3rd appointment was a no show. The 4th appointment verified that an additional $300. In parts would be needed, but not in stock, and would require a 5th appointment. The new unit was narrow enough to fit past the old water heater. $1,200. For a new, lower quality, water heater was a needless expense. I opted to complete the install myself, pulled new wires, installed thermostats zone control board and programmed both the control board and the inside. They worked with me with pricing, but I would have ended up with a higher quality system for less money, days earlier. Really nice people.

We soooo appreciate the prompt response to our needs. Thought it was our Capacitor, turns out it…read morewas algae build up In our drain. Saved us LOTS of money. Our technician, Stan, was so professional, so courteous and so helpful. We will not use anyone else with our HVAC needs. With the heat temperature rising, we understand the wait to get service and will gladly wait on them next time.

Long time customer here. I had an issue with a new HVAC system they installed where the furnace…read morewouldn't turn on at all and I called them to Come out and never got so much as a callback to say we're busy or anything. It was unusual so I called again and still no response so I can't stand by this company when I can't count on them to backup their products

Fast appointment scheduling, professional and knowledgeable service and staff, and a great…read moreinstallation experience with follow-up check-ins at a good price. And of course, our house is cool now. Highly recommended!

I can't say enough great things about KBS. From being on time, very knowledgeable and explain…read moreeverything to me about the repair, to cleaning up after themselves. Very professional service man, kind, friendly, so rare anymore. KBS brings old school courtesy and modern day service together as one. You'd do well by using KBS, my HVAC company now!

THEY SUCK D...K! (A blast from the past) Had them come out…read moreinstall a brand new air handler and condenser about 4 yrs 9 mos ago. I can remember just like yesterday. 4 to 5 yrs is no time for a brand new hvac system to be going out. Well, I knew it would happen, you just gotta prove to your husband "they" are not good people. We had 1 yr repair and maintenance and 6 yrs parts replacement due to warranty( I believe the color of your skin gets you more bc some offer 4 to 5 yrs repair and maintenance and some of these guys are dumb asf!). So, here we go. My house is small 3 bedroom rooms, 2 baths, and I can hear everything that goes on outside. Anyone can take a system out, but putting one in, it took these guys a village. There was an older guy with a big beard, he talked to himself while he worked. He hang the unit and according to the bigger sized guy with black hair he say "he's messing this job up! What is he doing?" Is what I heard him say at the time we had a carport, so I kind of walked up behind him. He apologizes and say I'm sorry our guy that does the crawl space systems are on vacation (yeah right). Also I forgot to mention this is a crawl space unit so you have to be well trained to do one. Our crawl space is very clean and has lights under there as well. Back to the story....the bigger/black hair guy is the one who made me afraid that NONE of them knew what they were doing. So, the older gentleman gets mad and they kind of get into a fuss on the front sideways and he leaves the fat black haired gentleman at my house to finish. ( understand this bigger guy is the antagonist, yet the troublemaker) This guy hurries and does something and then he comes in the house to see if the system is heating. I felt the unit blowing and I told him it felt like it's luke warm air with a stripe of cold blowing. He stands in the house and says it'll be like that at first. I said that I never felt one that cool, I think you may have the system wired wrong. He says no it'll warm up. So from night to the next morning we were about to freeze because this was October (2021). We like to had froze our butts off. So we go online and see that they had an emergency night time hotline. What did I do this for. The secretary basically was very angry told me I'm not no princess that someone has to jump and do stuff for. This was on Saturday! She said just wrap up in some extra blankets because no one's coming out there this early. We argued! I have that transcript of our argument saved somewhere. I'll add the photos/screenshots later. So, that morning they send fat/black hair back out. I told him "I told you bf you left that thing was cold, then I had to get in an argument with you guys smart ass secretary" Long story short, you can try these guys. We did get almost 5 yrs out of this unit, but beware. In the end they sent a guy that looks just like Billy Ray Cyrus to fix the whole unit. The wires were crossed and they had put something wrong together under there that he also fix because my husband was under the house with him and the fat black headed guy. Before they left, Billly Ray was talking and laughing with me in my husband under the carport. Here comes fat black headed guy " "Hey can you call Becky tell her we're okay, tell her we're safe? She was worried about us coming back out here." I looked at him and kept my peace. My husband froze and was staring at me and Mr. Billy Ray was looking like "dude we are at the car". His fat ass just looked pathetic to me when he said this. I spent $6,000 and something for a whole unit and got treated like trash. You see the ratings here yourself in Google. These gotta be from those women in the office. All I know is that doing business with these guys didn't feel good. I also called the office during their lil argument earlier in the story and told them that I didn't feel they knew what they were doing. Just know bad things happen when you look down on good people trying to make ends meet and a way for their family. Hope karma hasn't been to bad on you guys but you deserve every bad thing you got after you put in our system in 2021. Watch who you do it to is all I'm saying.

They preformed preseason service on my three air conditioning units. They showed up on time, went…read morestraight to work and finished in about an hour. Cost was reasonable and in line with competition. Highly recommended.

We bought a unit from them a year ago. A lightening storm caused the unit to go out. A great…read morerepresentative answered the phone on Sunday. A technician called us back. They remotely reset the thermostat and we were cool again within minutes. The technician was going to come to our house if needed. I highly recommend them.

anchor installed a air handler in my home that had caused 60 thousand dollars in damages to…read moreflooring and structure. they do not have any insurance coverage and will not pay for damages

Horrible service, not honest and they don't try to help only to make you expend more money on their…read moreproducts, I payed $105 for technician visit only to said that my a/c was too old to get fix, he didn't check anything, I called different company to have second opinion and they told me that what my a/c need was only change the filter!!! And now my a/c is working!, I expend a lot money with Anchor for more than 12 years and they are not honest and not professional! Horrible shameless!

Felix came and immediately diagnosed and fixed the problem. He also replaced the filter while here…read more I was lined up with Latino because of my hone owners warranty, and was a little worried after reading some of these reviews, but Felix was fantastic, quick, and knows his stuff!

Excellent service. They did a great job servicing our furnace and fireplace.read more