There are so few choices of reliable well repair companies that it's wonderful to find someone…read moreright here in Douglasville that you can trust to work on your well. Brian and his brother Randall kept me informed of when they would arrive and when they got to the job they kept me in the loop of everything that needed to be done. They are not the cheapest well repair company but their work is top notch, they cleaned up as they went along and they didn't gouge me on parts. I am completely comfortable in using them anytime I need work done on my well. We have been dealing with well repair companies since 1986 so I know of what I speak.

They drilled the well for our home but they never respond to questions and didn't leave any manuals…read moreor maintenance information for our well. I've done everything except go to the owner's home trying to get a response and get nothing. I'm looking for another well company to make sure we don't miss any maintenance.

Excellent customer service. From initial call to job completion , a very professional team. Quickly…read morecame in assessed the problem, provided quote, gave several options to repair, offered payment options, and the next day repairs complete . Very family oriented , felt they addressed our AC problem as if it were their own. Highly recommended .

I'm not sure what the point of updating a review if a defunct company is except to warn others of…read morepotential issues with their own choice of HVAC companies. I was originally happy with the work performed by PAGS but since then I've discovered corners they cut such as miswiring the expensive UV light upgrade they sold me (so it didn't work half the time) and they also skipped installing a $250 surge protector (apparently a standard item reputable companies strongly recommend) which would have saved a $1200 compressor from failing after a recent power surge. If they were still in business I wouldn't recommend them.

These guys are the best very honest and upfront. Seriously they are just good people. Charles…read moreHarbuck and his sons are good honest country boys and I recommend all of their services to friends and family. I have done this several times and everyone has been happy!! I've used them twice now and I've had 3 others use them. Forget about these big companies that want to lie to you and cheat you. These guys are super honest and do great work!

They scheduled an appointment for 5:30pm today, and this morning sent me a text for 5pm. It's now…read more6:47pm and not so much as a phone call from them. I've gotten tired of waiting so I have taken that as a cancellation of the appointment. I even texted them at around 6pm trying to get an update - no response. VERY UNPROFESSIONAL! If I could give zero, or negative, stars I would.

Everything. Usually when companies give you a time frame,it's the last minute when they arrive…read moreNot Brandon!! He was here 45 minutes EARLY! Polite, respectful and friendly. More importantly ,he did his job.

My furnace stopped working Christmas Day, technician arrived The next Morning, said the repair of…read morethe 28 year old furnace cost more than replacing with a much more energy efficient unit, installed the new unit the next day. Charged exactly what I was quoted. The new air conditioner compressor will probably save enough in electricity cost to cover the cost of the new unit. Thank you once again Cary Moody!

Update: All the things I said in the review below are still the case. Since that write-up, Dave and…read morehis worker, Conner, came out and serviced my set-up. They fixed what the other guys recommended, but for 1/3 of the price. We're very satisfied. Save yourself time and money in the future and don't bother calling anybody else. Dr. Cool is the man. - This guy is real. I had just purchased a home with a 14-yr-old HVAC system; when I had someone else come service it, that tech came back with a laundry list of items needing done (or that my entire system needed replaced). I called a couple other HVAC companies to get second quotes before investing in such a huge expenditure. Dr. Cool (Dave) was great. He went over the list of items the other vendor found, and he assured me those items were what I might expect on an old unit like mine. He actually advised me not to spend any money on repairing the unit, since it was so old and could completely give up the ghost (I should mention my unit was cooling the house fine; these repairs were things found on a routine inspection) any time. He went on to take the time to explain to me the options for a new system, including approximate prices and details on what each system could do; he got as technical as I wanted, but also explained what I didn't understand in layman's terms. Dave said he came from a teaching family, so he wants to explain to his customers what their options are and educate them as much as possible. He also said he's a terrible salesman because he wants to find the best value for each customer; he actually was hesitant to talk to me about a more expensive system because of my current financial state (he repeatedly affirmed he did not want me or anyone else to go into debt if at all possible) and wanted to assure me he could provide good cooling service with a less expensive system. Here's the long and short: Dave is a good man who wants what is best for his customer, not what is best for his pocketbook. He cares about his customers as individuals. He knows what he is doing, gives excellent communication, and does good work. Definitely at least contacting him and letting him earn your business; he has mine.

Really confused about this business. Im looking for a complete new hvac system…read more Guy came out on a Saturday to do an estimate. Tuesday I called him to ask him to send his estimate. He was very nice and apologized that he hadn't sent it. From that point on, he ghosted me. Did not answer the phone. Did not reply to email. I guess it's for the best to find out now that he's unreliable. I've got 5 other professional companies that were eager to place their bid.

There the greatest. Very experienced technicians take it from an experienced retired mechanical…read moreengineer

Twice I have tried to use this company and twice they have made sure to make me feel like I was not…read moreimportant to them. Both times the tech was running behind and I was rescheduled. If you like being lied to and told they will come out and you wait all day this is the company for you but if you want someone that's dependable and trustworthy I would try to find another company because these people are not dependable at all.

The account manager got in touch with me after she saw my initial review. Apparently, there was a…read moreglitch in their software, and all my inquiries went to the Junk folder. It has been fixed. They even offered me a complimentary service visit for my trouble. I have committed to someone else, but I thought it was very generous of them to offer to do something about the unfortunate incident. They seem to want to fix problems once they are aware of them.

Been a customer for 26 years now. Always professional, smiling & respectful. Office staff has been…read moreexceptional each time. The Service Tech are some great guys,. No pressure & make it clear that they work for us the customer and do not want any buyers remorse. Today was my bi-annual check up on my HVAC unit I had Service Technician Davaris Flemming. he was a new face to the company from my dealings with this company. Wow he was amazing, professional, smiling, greeted me & introduced himself & stated why he was there. He was on=time & stayed answered all of my questions; listened to my concerns. That was comforting & want to make sure I was sasticfied before he left. He cleaned up behind himself and couldn't ask for more. Thank you, DF. :) To be honest I forgot the appointment. I office staff rep called before he arrived. In the past, Ragsdale didn't send me my standard email or text message in advanced as I have become accustomed to & on those notifications they usually provided me a name or photo of the attending service technician. But before he left Davaris did provide me his business card whibut i appreciate receiving it because in the past I've only received from their sales team.

Overpriced | $1-100 If I could use zero stars I would. I…read morecalled last Tues to have them come look at an unit that was installed by them in 2019. On alll the paper work I have it says 10 parts and labor I was charge $89 for someone to come take pictures of it. The tech couldn't tell me what was wrong and would have someone reach out to me the next day no one has done so. I had already had another company look at it and I know the problem. I called Ragsdale on Thrusday afternoon was promise someone would call me that day. To this day no call or email from anyone about the unit.