They seem to be on my side. I try to use them when possible. Especially on Lens and camera purchases. They did a great Osprey print for me. John Bell Utah read more

Allen's Camera - Photography Stores & Services Near Me - Orem, Utah

We have been here nearly a half dozen times since we moved here from The San Francisco Bay Area. It is our go to local place for converting our obsolete audio and video formatted library, to buy picture frames, and to publish our own photographs and pictures into book format. They are very attentive and helpful in meeting our needs. read more

Usually always get my film back well before the date they tell me when I drop off. This last time I got it back the very same day. My favorite place to take my film! read more

Impressed! That is how I feel when I am buying photo prints from Allen's Camera or when I have a special order to be printed. Allen's Camera gets things done and things are done in detail. I think they really care about their customers and their orders. They are professionals! I will gladly recommend Allen's Camera to anyone! read more

I would give it ZERO stars if I could. I've been going here for a variety of prints for over a decade. IF they get my order right the first time I am genuinely surprised. I proofed, ordered, and printed Christmas cards. They messed up the order and reprinted. I went to pick them up and the prints were literally green and nothing like the original. They made me come back a third time to show them that the color was significantly different. They then proceeded to argue that they couldn't print my card like the original. I asked for a refund and store policy is to return the original purchase before a refund will be issued. Seriously? 4 trips? Even if I get a refund I now have no cards. DO NOT GO HERE OR PRINT HERE. read more

Luckily it wasn't busy and the lady was patient with us as my son started asking questions about camera lenses, filters, and adapters. Unfortunately the camera we bought him; they don't support or carry accessories for (Canon M200). When I started asking if she could compare the Nikon vs Sony vs Canon in the price range similar to Canon T8i, she didn't give us much to go off of aside from Canon was good and there's a Sony that's comparable. She didn't pull any cameras out for us to start looking at. They didn't have or carry adapters we needed and were limited due to covid on filters. I want to encourage my son's photography passion, but when the staff doesn't show and have all the answers about what they should have knowledge on; it doesn't give me the comfort or the desire to come back. I really want to support local. Maybe the staff needs more training on sales and marketing their products. It might increase sales.. oh and the last time my husband stopped by he asked about a camera but the staff told him to go to Costco, he would get a better deal. I cannot speak for photo prints, we haven't tried them for that yet. read more

Allen's Camera - Photography Stores & Services Near Me - Orem, Utah

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Unbelievable. this company fails to return film. We've been waiting weeks and have never seen anything. They never return our calls, and never answer their phone. We were told a 2 to 3 day turnaround, and it's been two weeks. We have no communication. I will never bring my business back here again. I'm so disappointed. I used to love this shop was a loyal customer for six years will no longer be coming here. read more

I needed some help with managing some FieldPrint issues. They only act as a kiosk for the company, but Allen's Camera did a great job of sympathizing with me, helping me with finding resources and feeling welcome. Jordan and the other staff are great to have around! read more

Do not take Fuji film to this location. Recently I've been taking my business to Walmart to get it developed OVER Allen's. Allen's is great for buying camera equipment but if you want to develop film they do not give you all of your film back. I took 3 Fuji cameras there each time they had 17-20 on the drop box where are my missing pictures?! Walmart takes longer but it's the same price and they come with printed photos and a usb to upload read more

always told "2-3 days turn around" usually at least 7 days . Always go back though. 7th time doing development there probably in last year

Nice shop with good choices I'd film 35mm perspective - film review - they take longer than preferred for return on development & prices are odd.. had one employee tell me all base line for b&w was $18 to develop than was charged 15$ few days later by different one.. only location that develop film is in Orem so regardless where u drop off it gets taken there another reason why turn around isn't ideal .. price sheets for film and development would go a long way & 99% sure they only offer one form of development so fingers crossed.. turned in a hp5 and a Porta 200 to test the waters.. also I'm spoiled from Wilson Camera in Scottsdale with 1-3 day turn around a on all film with multiple options of development so I could be extra picky but waiting 2 weeks sure is old for 2 roles. read more

Entirely unprofessional. After giving them 9+ chances I am giving them up. They consistently leave scratches and hairs on scanned film, Forget to give you high quality scans which you paid for, crop a important part of the film negative out of your scan, select the wrong color temp, etc. (every time I get images back there has been a problem). Mistakenly give you the wrong price then attempt to extort you for you to receive your images. What seems like a nice place to take your film is a place of pure anxiety and sadness. Do not go here unless you'd like to be disappointed, overcharged, and receive poor poor quality images. In regard to renting equipment, I rented a D850 from Allen's. They gave me a 3rd party battery with probably 20% of an original battery's performance. I needed to periodically charge it 4 times in one night, nearly costing me my gig. Avoid Allen's at all costs. read more

I don't often make reviews for anything, but surely what happened today needs to be addressed. I normally go to Allen's Camera because I wanted to support local business. Previously, they've been pretty good with developing my films and getting it to me in a timely manner on my drop box. Same goes with picking up my negatives, everything went smooth. However, there was an issue today that had such terrible customer service. I honestly think it's because this employee is a complete racist because of how she treats other customers that are white versus a minority. This employee's name is Taylor (from what the other co-worker had mentioned). She's the one with long, blonde hair. The girl is completely RUDE! I came in and was so excited to get my films developed and to also pick up my negatives. After she charged me, she proceeded by looking for the negatives and then went to me and said that it was no longer available because it's been over 60 days. Now I was confused by this because I thought to myself, has it really been over 60 days. So I left and said thanks and went my way. But as I went back to my dropbox app it stated that my film was developed less than 2 months (60 days) ago. So, I called back and it was the same girl, Taylor, who picked up. I then explained how I checked the drop box and how it hasn't been over 60 days. She then stated that oh if that's the case then I'm going to have you look in the basement and find them yourself had such a passive aggressive tone. As if it's my fault and that I needed to go down the basement and sift through all the negatives like I'm an employee there. When I went back to Allen's Camera, the employee that assisted me was Zachary. He went above and beyond to help me out. I explained to him my frustrations in not being able to receive my negatives and how Taylor had bad customer service because of how she's having come back and forth to waste my time when she could have told me the first time around that they still have the negatives downstairs and could have gotten them for me. I was LIVID. On top of that she tried to stop Zachary by saying that I needed to go downstairs to find them. But I step my foot down and told her that she's the one who told me TWICE that they would throw away negatives. Then this girl gaslights me and says that actually if you look at the sign there it's 30 days. Not once did she tell me that it was 30 days then the customer would be responsible for sifting through the negatives in the basement. Zachary still went and got the negatives for me, so I'm really grateful and appreciative for his help. My frustration stems from - 1. Taylor gaslighting me about having the negatives being thrown away after 60 days the first time, so I thought it was gone 2. It wasn't even 60 days, then how she rudely tells me that I was responsible for looking for those negatives in the basement because the employee's are busy assisting customers 3. They didn't even have a line for customer's so I don't understand why Taylor couldn't pick up my negatives the first time around 4. I dislike how she tried to stop Zachary from getting the negatives and tried to have me retrieved. I do not work there, and no one has EVER explained that I would need to retrieve those after 30 days. 5. I dislike how Taylor has terrible customer service and didn't even own up to her mistake in telling me that my negatives were thrown away after 60 days or didn't even bother to tell me the first time around that they were in the basement. Hence, I wasted my time to go back there 6. I will NEVER be a customer here because of this employee. I would highly suggest going to the FINDLAB. I'd rather pay a little bit more for my negatives and get great customer service than having to deal with a racist, rude, and passive aggressive employee like Taylor. read more

They set an expectation that my job would take 3-4 months since I was the lowest cost slide to digital conversion but it ended up being 7 months and even then I had to pay full price because they couldn't tell me when it would be ready. How do you go from 3-4 months to way more than 7? read more

Linda, at the Allen's Orem location did an awesome job of restoring a badly damaged and old photo that was about 72 years old. It took only a week considering how involved the restoration was going to be. I had taken the same picture to another photo restoration shop and was told it couldn't be done since the damage was more than they'd be willing to tackle. Allen's photo shop said they'd give it a shot. I was pleasantly surprised that the restoration turned out better than I had anticipated. Linda, you are an asset to Allen's Photo with your skillful expertise. I also requested a CD and a restored print which I received. Well done, Linda. I'm definitely coming back to you for all of my photo restoration needs. I highly recommend Linda at Allen's Photo. Thank you! read more

Allen's Camera is a pretty good one-stop shop for all your photography needs. They sell cameras and camera equipment like bags and tripods, and they offer film development and printing. The staff was friendly to me and got my ordered done on time and as promised. Seemed like a good enough shop to me and frankly, the previous reviewer Casey seems like she is overreacting A LOT. If I had one compliant to levy against Allen's Camera it would be that it seemed like their store and the products sold were more geared towards hobbyists and amateurs. They didn't carry a lot of professional equipment, be it lighting or supports like tripods. Most of their gear was hobbyist quality and price. Similar to what you'd find at Inkley's or Ritz Camera. While there is nothing wrong with that necessarily you should just be aware that they may not have everything you're looking for. read more

Allen's Camera - Photography Stores & Services Near Me - Orem, Utah

Wow; looking at the reviews, this place is either abysmal or superb; not much in the middle. Either cheerful triple extra miler super servants or oblivious and apathetic morons. I guess we all struggle with consistency on some level. I was going to give Allen's Camera a "4", but the "3 = A-OK" accurately describes my (so far) only experience with Allen's Camera. I had a short wait in line but was well treated and given full attention by the salesman (only one short distraction; but hey, that's life). He seemed knowledgeable and was very helpful; about what I would expect. He did his job and did it well. He sold me a new camera plus a nice zoom lens with a smattering of helpful knowledge about them (plus an upcoming photo class), all at a reasonable price. Thus far I am quite pleased with Allen's Camera. What would bring a "4 = fan" or "5 = Woohoo!" rating? 1. Learn and /or share even more relevant info and with more than just a spark of enthusiasm for great photography. (I will be taking that class!) 2. Reasonable price turns into a great price; or even a "steal". (Isn't it stupid how this world just makes us all think alike...? "Buy low. Sell high. Duh!") 3. Follow through support (I am watching for this to happen; I expect it will...). Sales day is only one day and quite fleeting. What will the length and quality of my experience with this cool new equipment be? Of course, that has more to do with the equipment's manufacture than its retail store; but the store certainly helps. Now, all you customers, take note: What I get out of my cool new camera (now that I have it...) is mostly up to me. Will this be a fleeting infatuation? Or a great lifelong growing and deepening love affair? What will become of Allen's camera from Allen's Camera? (Sorry; just couldn't resist...) Allen Bishop read more

I am so disappointed with this store over and over again. I bought something a few days ago and they refused to return it unless the packaging was in *perfect* condition. They charged me 10% of the total cost of the product to return. Three days ago. How am I supposed to open a package without it getting somewhat torn up? Ridiculous read more

Been coming here for a while because they are the only place around that really develops film. So I have had the opportunity to watch their poor service and customer service show through over many visits. Dropping off film to be developed is always a different experience. Sometimes they honor the "student discount" and sometimes they don't. When I ask for the student discount they act bothered that I am trying to save some money on a deal they came up with. They always claim to be "two weeks out" and at the end of my visit they say they will have my film to me within four hours, however that is after I request to pay rush. Then they make up the rush price there on the spot. Sometimes 2 dollars. Sometimes 10 dollars. Sometimes 20 dollars? Ridiculously volatile which is bad form for a company that should have set prices and standards. Anyway I wish there was someone else that could develop film around here but for now on I will drive an hour away and waste more money on gas just to get my film developed elsewhere. Sad. read more

I was applying for a Chinese visa, and there are very strict rules regarding the photo for the application. I called all over looking for a place that knew the rules, and only Allen's Camera could do it. I was so impressed with this shop. My visa photo looked great and it passed China's requirements. They are very professional and easy to work with. I was so glad I found them because even the passport offices could not help me. I would definitely recommend them. Thank you! read more

I had a fantastic Christmas this year. My awesome wife listened to my photographic hints throughout the year. She went to Allen's of Salt Lake 2121 State Street. Alex helped her purchase a nice camera package. I was extremely surprised at my gifts in part because I knew she had spent a pile of money. Upon starting online registration for one of the lenses, a proof of purchase was required. Allen's emailed one quickly. I saw she had received a good discount. I was happy to see that she had saved some money. A few days later, Alex called and left an odd sounding message stating that there was some issue with the receipt. When we returned the call he informed us that he made a mistake and wanted my wife to come in and pay the difference. My wife, being a very honest person, felt she had to make things right even though she had done NOTHING wrong. She went out of her way, taking a long lunch. She was charged the entire difference (full retail) and sent on her way. I have worked retail for many years. If I had given a customer a deal, I would NEVER have called the customer and made them feel as if they were in the wrong and needed to return to the store with their credit card. TERRIBLE CUSTOMER SERVICE ... I think I should return the whole bundle and shop elsewhere for a much better deal. read more

I ordered a backordered Nikon Z lens. The good: The lens arrived within a few weeks, while the 'big boys' still had it on backorder. The really good: They don't collect out-of-state sales tax. The bad: They charged my credit card on ordering, not on shipping. That was unsettling, but all worked out well. I'd use them again. read more

I am the client that Kobe (review below) is referring to. Kobe shoots with that specific film all the time and has never had this issue. There was clearly something wrong with the film as his prior roll (not purchased at Allen's) was perfectly fine. There aren't a lot of camera store options in the Salt Lake/Provo area. Clearly your business is the go-to spot for A LOT of people and I can't imagine refunding Kobe is going to put you under. You should refund Kobe, STORE YOUR FILM PROPERLY, have some integrity, and wear.a.mask. read more

My wife and I have been wanting to buy a nice camera for a beginner. Having really no idea at all what we should be looking for, we were more than a little intimidated. We had seen this place, and we thought that maybe someone here could give us a little guidance. I don't remember the name of the man that helped us (shorter, stockier man), but I'm not sure that I've ever had better customer service. I just told him that we really had no idea what we were looking for, but that we would love some guidance on nice cameras that are good for beginners on a budget. He was so happy to help us, he got out a bunch of cameras that were within our price range and spent 40+ minutes explaining everything to us and the pros and cons of each camera. What I was most impressed with--we told him beforehand we wouldn't be buying anything immediately, and he didn't seem to have a problem at all in helping us and giving us a good chunk of his time. Best customer service I've ever had. 10/10 would come back again. read more

This place is amazing !!!! It was easy to get to, very quick in and out. They developed two disposable cameras for me in just a few hours! (Typically is a 48 hour period which is already super fast) it was about $12 for digital pictures which I prefer over photos. I will never go to Walmart/cvs again to get film developed. I'm more than happy to support them! read more

Yesterday I had one of the worst experiences that I have ever had in a camera store after being a professional analogue photographer for over 10 years. Over the weekend I had an editorial I was shooting and I purchased two packs of polaroid SX-70 film. Right after I purchased I went straight to set where I began shooting on these packs from Allens. Immediately I could tell that something was wrong with this film stock because the images came out super blue and the signature polaroid colors were not coming through. I am very knowledgable with this film and assumed that these were either not properly stored in correct temperature conditions or something had happened in the manufacturing process of this film. I was so upset and sad and so was the client. I figured I wouldn't have any issue explaining my case and being able to receive a refund or some form of compensation (as I have been able to at other camera stores within the valley). I went into the store yesterday to try and receive some answers as to why this had happened to the film and speak with the owner. As I met with the owner I could immediately tell that he had no interest in hearing my story or was even interested in assisting me. While he spoke to me (with no face mask on) he began to belittle me and speak down to me as if I had no knowledge or understanding of film. He told me that their policy was no returns on film and he pointed at a sign placed far from where the polaroids were stored that you wouldn't even notice if you were in a rush like I was. He told me to contact Polaroid themselves if I had any issues. As he continued to speak down to me a customer behind me (also not wearing a face mask) inserted himself in the conversation and repeatedly told me "thats just film" as if I didn't know that shooting on film has its risks. All of a sudden I realized I was met with two men belittling me, bullying me, and essentially putting my health at risk. I understand that as a small business there are certain losses you can't take the blame for. Whether this was on Allens not properly storing their film correctly or Polaroid sending them a bad batch, I was just hoping to be met with kindness and decency. Instead I left with my feelings hurt and feeling like I experienced the stereotype that people in my industry continuously talk about. The stereotype of going into a camera store and the men within the store speaking to you with an air of condescension in their voice. I'm sure I will receive a response from this review with the owner having their own take on the situation. Even though I will not be shopping here anymore I hope that the team (specifically the owner) at Allen's takes my experience into consideration and treats its future customers with more respect than what I experienced yesterday. read more

if you live in the area & need film developed come here instead of a generic place like walgreens, cvs, walmart, etc. i hoped on that film bandwagon a few months back & bought a kodak disposable camera because i was digging all the film photo aesthetics i kept seeing on instagram. i watched a few YouTube videos on the best ways to get your film developed & where to go, so i decided to go to a camera store vs. a Walgreens because the wait time to get your film developed was supposedly much shorter & there's more access to digital links at a camera store vs Walgreens just gives you a CD. Allen's was the closest camera store near me so I came in around 4:00 pm last saturday to drop off my camera, & they exceeded my expectations!! i only spent 5 minutes in the store, the guy at the counter gave me my options, i said i wanted my pictures emailed, he said I'd have them by monday & i was totally fine with that. i checked my email around 11:00 pm that night & they were there! they had sent them to me at 5:00 pm, literally one hour after i dropped my camera off! AMAZING! it also only cost $10 & the pictures were gorgeous & 26/27 photos had turned out! so so happy & will definitely come back for all my film needs! read more

I dropped off 35mm to get developed. I went back a whole day and a half later I would be done and no one had even touched it. They said they could do it immediately if I had 30 minutes to spare. Very inconvenient to be an afterthought especially if they're charging so much money for negative processing and prints. Taking my business elsewhere. read more

I don't really write reviews, but I just had to praise Allen's Camera! I dropped off my disposable camera at 4:00pm today and my film was developed by 7:00! Everything turned out great. Every other place that develops film tends to take about 10-12 days to get it back to you. I wasn't expecting such quick service, but I'm so glad I came here and was pleasantly surprised! Will be coming again for my other cameras. read more

I came here to get my passport photo. A friend recommended I go to AAA because as a member, you get a good deal on passport photos. They told me $10. I called Allen's to see how much they charged - only $8.50 including tax. The only bad thing was that I took my picture right next to the window when the sun was shining through, which made me look like the pastiest thing ever. I didn't get a good look at my pictures until they were developed, and boy do they look like crap. Oh well, it only has to last me 10 years, right? Helpful and friendly staff. For some reason there were like 15 people working at the time I went...strange. I think I'll refer people there...just get your passport pictures taken a little later in the day when you don't look as creepy and pasty. read more

Ive bought lenses, cameras, reflectors and cards from this location and Ive always had superior customer service and a great experience. Rex helped me and he was very knowledgable and great to work with! read more

I have been coming to Allen's Camera for several years, and very much enjoy my visits. They have taken time out of their day to answer questions, demonstrated how to use various kinds of camera gear (my own camera gear, for that matter. I have never felt pressured into purchasing anything here I didn't come to buy), and generally provide a good home for local photographers. Any issues or mistakes with print services have been made right as quickly as possible, so I have never felt like I've been taken for granted as a repeat customer. I will continue plugging this shop whenever my friends or acquaintances ask about where to go for good gear and quality prints. read more

First off, it takes A LOT for me to go out of my way to leave a review (good or bad). This may be the 3rd or 4th time I ever have, and this is the first bad one I've ever left, but this place had me shaking when I left from anger. I rented a lens last week out of desperation because of a last second job that popped up and all of the Salt Lake places I usually rent from being out of stock. This was a huge mistake. The tripod I rented from them would not securely hold the camera in place unless it was nearly level with the ground. This resulted in my entire camera sliding off and the UV filter on the lens cracking. Besides the possible internal damage to my camera, I was frustrated to have to pay for a new filter, but I had broken one before when renting from a much nicer place in down town salt lake and it had only cost me $27 to replace. Allen's camera? $117!!! They wanted to charge me $117 for a FILTER. Their response? "Oh we only use the nicest equipment for our customers." Which made me laugh that it was THEIR equipment that had caused my camera to fall. Additionally, I found the exact same filter online for a fraction of that price. This place is an absolute ripoff. I started looking at some other random products and saw they markup prices of both online and in-store competitors by 25%+. In this case, nearly 300% markup. When I offered to buy the exact same UV filter online and bring it into the store for them, they said that it must be replaced by in-store product, and additionally they would continue charging me for the rental equipment, even though it had all been returned. Long story short, they forced me to pay an overly exaggerated price for a part that broke due to their own equipment's failure. I already disputed the charge with my credit card and I will NEVER rent here again. I will turn a job down before being forced to deal with heartless crooks. read more

I've shopped around for places to get watercolor prints done and keep coming back to Allen's Camera. They have great prices, great quality products, and great customer service. read more

I stopped in here a few times when I first got into photography (before I knew any better). After shopping other stores and having other experiences to compare my shopping experience at Allen's to, I realized just how bad their service is. Their prices on lenses and camera bodies are about par compared to other stores, but as far as peripherals, they'll try to push this Promaster brand on you. For simple things like a remote trigger or something, if it works and won't fry my camera, great, but for things like lens filters and other items where quality matters, I prefer better quality, which they don't offer. Recently I looked all over for a Cokin filter ring that would fit one of my lenses. I tried all the major shops, and out of desperation I stopped in Allen's. They did have it in stock and I was excited, but the girl who showed me where they were responded in a very condescending tone as if it was uncouth for me to show some excitement about finding something and trying to tell them how great it was they had it in stock. Most recently, I desperately needed a print done so I stopped in the shop. I know they do custom prints and I needed to talk to someone about options for print sizes. They just pointed us to a computer and ignored us. There were three or four guys helping the one guy at the counter buying a camera, but no one would bother to look at us while we ordered a print. I think they assumed I just wanted standard 4x6 prints of vacation photos or something. After a couple minutes we walked out and I drove to Sandy to have another shop handle the print job for me. read more

Very friendly and knowledgeable staff. As a novice I was hoping that by going to a local store I could be educated beyond what you can read on the internet. When I walked in I could immediately tell it was more towards the high end spectrum, and I wasn't sure if they could help me; however, the staff exceeded my expectations and were very patient with my learning curve. They helped me find the right camera for what I wanted to do and had the best price for it. They have made a repeat customer out of me and a place I'd recommend my friends. Great job guys! read more

I was excited to be able to use Allen's to help me develop my film for my SLR cameras I have been using in my spare time. The excitement was destroyed when they lost a roll of film. They never contacted me further and I will never go back there. I'm sure it is not a common occurrence, but they did nothing to help out. I am not a happy customer. read more

I've had them print photos overexposed and underexposed. One of my orders had about fifteen photos missing, so they printed the rest and re-printed some, and they were darker than the ones they had printed previously, and looked pretty bad (they did give me a 10% discount for accidentally not printing fifteen photos, though). On the most recent occasion, the photos they printed were overexposed. I wish someone would check to make sure the color/brightness adjustments were fine when printing photos. I will try persnicketyprints next time to see if they pay closer attention. However, customer service has been pretty good. One man who works there is extremely nice. If I had brought it to their attention, I bet they might have re-printed the overexposed photos for me with a proper brightness adjustment, but I had already gone home when I looked at them. read more

I am a professional photographer based out of Heber City Utah. I have always had fantastic service from Allens camera and highly recommend using them for your photographic needs. I have had cameras fail me that are beyond their warranty but Allens camera has always helped to get them sent in and repaired as soon as possible. If you take the time to get to know some of the managers in the store they are always more than willing to help you in anyway they can. read more

I wish I could remember the man's name who helped me, little older, light hair and mustache with glass, I think! Anyways he was Great! I'm just getting into photography and he was so helpful! He was very honest and informative of what I would and wouldn't need for the photography I'm doing. Super friendly and attentive, I would definitely shop there again because of him!! read more