We decided to take a trip to celebrate our anniversary in November (we're a little late posting our…read morereview!) We booked the reservation online, and chose Best Western because it was a good deal, had good reviews, and is dog-friendly. Tom made the reservation, and prior to our trip, I called and let them know this trip was for our anniversary. I asked if there was a package I could purchase to have something special in the room when we arrived, as a surprise. I spoke to Courtney, and he said he could definitely put something together for me! Courtney checked us in. We arrived at around 9:30pm (late start), and he offered to help us out if we were unable to find a place open to get dinner. The location of our room was RIGHT on the river, and the view was absolutely breathtaking. When we walked into the room, waiting on the desk was a bottle of champagne and chocolate covered strawberries from Rocky Mountain Chocolates, with a handwritten note from Courtney and Sydney (the owners), wishing us a Happy Anniversary! This touch really started off our anniversary weekend right. Everything was clean and comfortable, and we got a great night sleep in the comfortable bed. At night, we sat right next to the river around the fire pit. The atmosphere was perfect. We bought the stuff to make s'mores, and the icing on the cake was that they had a tree with a note attached, "Snowman Arms & Marshmallow Sticks". How Cute! Every morning, a free, made to order breakfast was offered. The cook was friendly, and quick. We had Belgian waffles, eggs to order, and bacon! So delicious. (Great coffee, too). On Saturday nights, at the slope within walking distance from the hotel, there is a thing called the Torchlight Parade, which has people skiing down the mountain in a zig-zag procession holding flares. It was amazing! This hotel was comfortable, laid back, and relaxing. It was just the trip we needed, and the staff really completed our stay in Red River! (The dog loved it too!) (See our pictures!)

You can't go wrong with the Best Western. Prices are reasonable service is great hospitality is…read morefantastic for what you pay. The parking was plenty and walking distance from the Main Street next to a relaxing Roaring River. Truly you can't beat this experience it's a must stay when in Red River, New Mexico

My family has been staying at Three Bears Lodge for the past 6-7 years and have always told me how…read moremuch fun they have when they stay. A few weeks ago, my girlfriend and I tagged a long with my family and stayed at Three Bears for the week. The staff is fantastic, accommodating, and very friendly! My girlfriend and I stayed in an efficiency (#10 I believe) that backed up right to the Copper lift. The efficiency was very cozy and a great place to kick off the boots after a long day of snowboarding. One of the nights we were there, Three Bears had Smores Night and it was AMAZING. I will always stay at Three Bears anytime I am in Red River.

Great little cabin. Very well maintained and cute design. Well use of space. Comfy bed. Nice…read morebathroom with a great tub. They do not offer and shampoo, conditioner or lotion. Just soap which was very unexpected. The walls are thin you can hear your neighbors very clearly. Great location and very nice owners. We would stay here again, just choose a different cabin.

The queen size bed was very comfortable and I had a corner room at the back of the lodge that was…read morevery quiet. The side window and front balcony have breathtaking views of the canyon and the fresh snowfall blanketed the mountains. Wifi was very good in my room and the coffee was tasty in the common area. The staff was very friendly and genuinely wanted to have conversations while I sat in the lobby.

This review is about customer service and communication, not a stay at the lodge…read more I reserved a room because I planned to travel to the area for a concert. When the concert was unexpectedly cancelled approximately a month before my reservation, I contacted the lodge, explained the circumstances, and asked whether it would consider making an exception to its nonrefundable policy. (see screen shot) The lodge was entitled to decline my request, and my review is not based on that decision. What concerned me was the manner in which the decision was communicated. After stating that the lodge had a strict noncancellation policy, its representative suggested that I contact the artist for help since he had cancelled and "ruined" my vacation. (see screen shot) The comment was unnecessary, sarcastic, and unprofessional. The artist had not ruined my vacation, nor had I suggested that he had. I was simply asking a hospitality business whether it would consider an exception under unusual circumstances and with ample notice to potentially rebook the room. I subsequently wrote to the owner, Steve Heglund, about the response and received no reply. Because my original request went to a general mailbox, I do not know whether he wrote the comment himself. His lack of response, however, left me with no reason to believe he considered it a problem. How people treat those whom they view as unimportant or insignificant is telling about their character, in my view. Businesses are free to enforce their policies. Customers are equally entitled to expect that those policies will be communicated courteously and without sarcasm. Unfortunately, that was not my experience here.

Great location, beautiful Hotel! Beds and rooms are very clean and well kept by their wonderful…read moreowners. All amenities where well seen after.

Great place to stay. Owners are Amazing! Smaller cabin style rooms, w/ full bath & kitchen, living…read moreroom and 2 individual rooms.Very clean and well kept. Would def recommend in winter or summer time.

Comfortable lodging and one of if not the only place in town that would take a one night…read morereservation, so that is a definite plus in my book. Check in wasn't until the afternoon, but we were given the courtesy to check in that morning, again another plus. They have it all at the Alpine Lodge, rooms, suites, cabins, etc. Walk out the back side of the main Lodge, take the bridge over the river and across the street to do some skiing. It's that close! 2 hot tubs are on the property to ease those aching muscles after a full day of skiing. Friendly and accommodating staff, clean rooms, great location and amenities, what more could you ask for? This is first and only choice next time I'm in Red River.

Alpine Lodge is a sweet family owned place. They give love and attention to their guests, the beds…read morewere comfortable and the space was comfy and clean. We enjoyed the hot tubs several times a day as the tubs and tub room were clean and well maintained. The proximity to everything in town also makes it a great place to stay!!

My husbands family booked rooms here for our reunion... when I got there, I was told that the man…read morewe had issues with was no longer there. I immediately felt relief as well as the atmosphere seemed more calm, if that makes sense. We were greeted by a the lady that was there the last time. She was great! Made us feel welcome, was always willing to help with anything we needed. Throughout our visit, the rest of the staff were very pleasant. No issues this time. The rooms are comfortable, gorgeous. The hot tub unfortunately was down for maintenance and the wifi didnt work. But, we will be back. Best vacation/family reunion ever! Thanks Worldmark

When you pull up, it doesn't look like much. But this place was an absolute TREAT. The rooms were…read morerecently renovated and were SO cute. The employees were so sweet and helpful when we needed an early check in AND the convenience of the location itself makes this place worth it. Right at the bottom of the slopes. If I could give this place 1000 stars I would! So so pleased! Keep it up guys!

I stay here at least 3 to 4 times a year for the last 4-5 years, all seasons. Warm in the winter…read moreand cool in the summer. Owner manager on site and very attentive. Full range of room sizes/types. I would classify it as a very nice 60's- 70's style motel format with accommodations from motel room to full 3 bed room apartment. 07/2015-- Hotel is on the market for sale, your results may vary from previous experience.

This place isn't a bad place to stay for a night or 2. I wouldn't spend my whole vacation here. Our…read moreroom was equipped with a king bed, a larger dorm fridge, a TV, and a bathroom with a small shower stall. Definitely adequate for a place to sleep. The walls are thin, so you can hear all of your neighbor's "festivities." There was no fan in the room, so it's a sleep-with-the-window open place in the summer. They said there was WIFI, but there was only 1 network that could be picked up in the room and it wasn't one of the 2 networks that they provided a password for. There is room to park a trailer, which is nice given all of the off-roading in Red River. The biggest problem is with the water temperature control. It swings from scalding hot to frigid repeatedly with not much time anywhere in between. I assume several units are tied together, but the shower was unbearable. All in all, they charge an appropriate rate for the amenities and the area.

Zero stars. First time in Red River, did not know what to…read moreexpect or that it was off-season. I am a single Mom and thought it would be nice to take my kids on a road trip. Woman who answered phone did not tell me it was off-season and there was absolutely nothing to do and only 1 open restaurant in the town. That would have been some important information to share. Then she lied! She told her husband, boss or whomever he was - over the phone in front- of me that she told me it was off-season. She never mentioned it. I asked for a refund and they refused. I had booked 2 nights and asked to be refunded for at least the 2nd night. Nope! The owners response, it's not his job to entertain us. We will not be back and I will tell everyone I know. Cabin was old, dingy, stuffy and needs to be updated big time. Brian & Tawnya Waltz you should practice better customer service skills and not so much about the money.

We just spent a week here with our family and it was awesome! We feed deer everyday! They have a…read moreshaded playground for the little ones and a pond stocked with trout. You can catch 5 per day per cabin. We could catch our max within half an hour! Very clean. We had a great time and would highly recommend this place!

Great place! I've been coming to Red River for years and this was my first time staying here, and I…read morewill definitely stay again! We arrived at midnight on Thanksgiving Day and our key was waiting for us. The customer service is top notch! One review I read complained of noise, but we didn't have any issues with that at all. Hot tub was awesome, fire pit every night was awesome, and the location was awesome. You are right in the middle of everything. We rented a one bedroom and it was nicer than the pictures online. There were deer and ducks that came up to us and let us feed them! The copper lift was closed since only half the mountain was open, so we weren't able to ski in/out, but the main lift is just a few short blocks away so it was no big deal. I could go on and on about how great this place is! We will be back!

Run down and dirty... We've been staying at this same place…read morefor like 13 years. We always get the same 3 bedroom condo. I used to recommend it because the location is great, but not anymore. In all the years we've been coming, they have never updated anything. It's grimey and dirty. The couch cushions and carpet need to be replaced BADLY as well as the rest of the cabin needs to be updated and refreshed with new bedding and curtains. Again, location is great. You can walk to the lift, but ewww.

Angela and Jeff are the new managers as of the summer of 2016. They are wonderfully kind and…read moreresponsive to our needs. Jeff is a handyman, and Angela is a wealth of information. They gave us a 10% discount because we stayed longer than one day in August. We tidy-ed our own room, and just asked for toilet paper and new towels. The room was large, with a fold-out sofa, full-size fridge, and microwave, and stocked with utensils: I love that! The shower get hot quickly if you start the valve in the middle (New Mexico law states that the shower will not get hot if you push the valve all the way over to "Hot.") We went to "Shotgun Willies" across the street for breakfast and sometimes lunch. The tourist information center and public park is directly across the street. Very quiet at night. The wi-fi could be a little stronger. We went so we could drive about two miles outside of the town and view the Perseids Meteor Shower. The Milky Way and shooting stars were something we will remember forever! All in all, an excellent experience.

It was noisy, dirty,the shower didn't work properly. The owner and his friends were drunk in the…read morelobby and they made inappropriate comments to my wife