She is the best doctor, I have been looking for years to find someone who cares and listens to you…read moreI have found my doctor will never go anywhere else

I have been going to Dr Hughes for 13 years, love the staff there. Dr Hughes is my primary doctor…read moreand he is one great guy. I have no problems there and always answer my questions. Keep up the good work and definitely recommend them to everyone

This is a very nice clinic. The waiting area is small, but that's okay. It's cute with a little…read moretable for the kids to color with coloring pages and crayons provided by the office (it's the little things, right) and several chairs for seating plus a television for your wait. The staff are nice and the doctor approachable and helpful. The rooms to be seen are also cutely decorated and everything is very clean. We also recently had to be seen for a quick referral to an ortho for my little one with a broken wrist and they got us in that same day. Excellent!

Absolutely love this place! I was a new patient & everyone was so nice! The receptionist explained…read moreeverything to me, all the paperwork that I needed to fill out (it was a lot but I get it I'm new to this place) the nurse who took me to my room was kind and answered all my questions that she could. The doctor was so kind. The office is really nice very clean. We went over my concerns. No complaints for this place. Glad I found a group of people who aren't just kind but try to help you as much as they can.

Staff is amazing.... They all deserve raises!!!! Security…read moreguard is a great guy. Medical records clerk was fast. Front desk girl was very nice and helpful. The rest were equally amazing.

I have been with them for about five years. They used to be Borrego and recently changed to DAP…read more What used to be a great facility has turned into a joke. Getting prescriptions filled always took a while, but now it's next to impossible. I called every day for a week, leaving messages, and received no call backs. I am now out of my medication and, as it's the weekend, I will have to wait until Monday. I currently have shingles and can't leave my house, or I would drive to the office and speak to someone directly. I was last in the office in October 2024. Scheduling appointments was two months out, even after a much needed follow up after an ER visit. I was told that they now only have one GP and one pediatric doctor on site, as well as a nurse practitioner. It's a shame because I really like the GP and NP. They listen and don't rush you through appointments. Sadly, I will be moving on.

The Nurse practitioner took her time in conducting the first time assessment for new patient. Great…read moreexperience as a new patient. Unfortunately, I will no longer be able to get my medical services at this time due to change of insurance .i highly recommend this place !!

Dr. Georgiana Miller is an excellent practitioner. I had an appointment with her yesterday. She is…read morean excellent listener and is adept at questioning and finding solutions. She has a sweet and caring manner and genuinely cares. She wondered why I would travel so far to see her and I will say it 100 times it is worth the drive to be treated with respect and care. The medical field is, sadly, lacking compassion these days. Every person that works at this location is of the same genuine and caring caliber! Vanessa at the front desk is delightful and all of the medical assistants as well. When you find a Dr. and staff that treats you with compassion & respect, it doesn't matter the distance.

very poor does not believe in even if it's been previously prescribed does not really help his…read morepatience and doesn't really take his patience seriously and he's left a lot of patience hurting without just really medical practice all around bad customer service with the crew it's just all around a very nasty place. Nobody there is respectful. There was a nurse there but otherwise that was only one person that was office that was plus the front desk person and two gentlemen, but otherwise yeah, it was very unpleasant to say the least

We've been using the Rancho Family Medical Group for over 2 years now. As a whole they are a good…read moregroup of doctors and staff. Our fave is Dr R.Eric Madrid. He is our GP and is very personable, knowledgeable, and very responsive when contacted through Messaging in MyChart! I give him 5 stars. The office staff I took a star away only because occasionally it takes a little prodding to get results. The quality of care with Dr Madrid and his care team has been very good! If you live in Menifee-Hemet-Winchester area I would recommend this group highly!

McKenzie is gone but the same rude and nasty staff is there. Making an appointment with the new…read moreDoctor would have meant a $175.00 office visit. I said I wasn't a new patient because they have all my records and they said too bad you have to pay anyway. they literally said "Too Bad". Now they are asking a lot of money to transfer my medical records to a new Doctor.

Dr McKenzie was so neat, he will be missed, He always came in with summary notes so he was…read moreprepared, didn't only but stare at a computer screen and actually had eye to eye contact. He had a way that made me relax and put me at ease His sense of humor will be missed His throughness needs to be the standard His prepration needs to be taught His calming manor needs to be incorporated into every medical office Bob

After I posted my original review, I received messages on Yelp about what happened. When I called…read morethe office to speak with Maryann -- the same person who was messaging me -- I was told by Rachel over the phone that Maryann refused to speak with me. Rachel claimed that my mom confronted a staff member and demanded to know if her forms were filled out, at her daughter's school,When I spoke to my mom, she explained that she calmly asked the woman if she worked at Dr. Ashraf's office, mentioned that some forms had not been filled out, told her to have a nice day, and even shook her hand. That does not reflect the aggressive behavior they are describing. I would also like to point out that it is highly unprofessional for a medical assistant to claim she was "confronted" by a patient when, in reality, she was spoken to politely. If my mom had actually confronted this woman the way they're claiming, wouldn't teachers or staff have stepped in to de-escalate the situation? And wouldn't others in the pickup line have heard or witnessed this supposed 'rude confrontation'? It doesn't make sense that something like that would happen publicly without anyone else noticing or intervening. Misrepresenting a simple, respectful interaction as something hostile is concerning and raises questions about honesty and accountability within the office. What is even more troubling is the inconsistency in their stories. Rachel said my mom was called into the office, while Maryann stated on Yelp that my mom showed up rude and was confrontational and going back and forth with staff. Those are two very different accounts. If she was called in, why portray it as though she stormed in angrily? Rather than showing empathy or taking accountability, the office chose to argue and present conflicting narratives. A simple, professional response acknowledging our experience would have gone much further. Unfortunately, this entire interaction has reinforced our concerns about their communication, professionalism, and integrity.

Most through Dr I have ever been to. Yes she asked lots of questions and took a complete medical…read morehistory, reminding me of issues I had even forgotten I had. So helpful! Thank you Dr Ashraf

BEWARE!!! If I could give a negative number, I would give a -5. This doctor and her office are…read morestuck in the 80's. They don't use any apps, no email, no electronic documents. Just so retro and careless for their patients, it's unbelievable. I have filed 4 grievances about their awful service and nothing has changed. Their office is the same, as if you were in the 1908's. I called like 7 times last week asking to get an appointment with Dr. Koka and I never got a call back. I have no idea why this doctor and her staff are in service. They do a disservice really.

I wann say thank you dr koka and if you need to go get blood go in the back office great jobread more

He treated my parents a few years ago but never really helped them. My mom has been treated now…read morewith other doctors and they are so much helpful than he ever was.

1. I just moved to the area and I went to this new doctor. I have been to 2 appointments thus far…read moreand I have not once seen this doctor. I have only seen 2 other physician assistants. Not once did they explain why the doctor didn't come in nor ever even talk to me. I have not once even seen the doctor here. 2. I called over 10 times within a 2 month period trying to get a few thing accomplished. One, was getting their office to get records transferred from my old spine doctor to their office. Two, was to get my current lab results mailed to me from their office. Three, was to set up a new appointment for myself. They answered my first call about the records and said they would do that. After a few weeks, I heard nothing and received nothing, so I called to see what was going on. No answer and no call back. I called again. No answer and no call back. I called again and again, over 10 times, no call back ever. I have left several nice and polite messages for them and they don't ever call me back. Finally, about my 10th call was more assertive. Still, no call back. I have never in my life (in 30+ years) ever dealt with a doctors office that was so bad about getting things done and calling back their patients. I also have never been to a doctor where I never even saw the doctor. It is so weird here! They clearly aren't organized and clearly they do not value their patients. I am changing doctors today.

Dr Hana is the best doctor in Hemet. I have lived in Hemet for 19 years and have had some really…read morebad experiences from most of the Doctors here. I retired and have Medicare which, concerned me. I wish I would have known about her sooner She really cares and listens. I would recommend her 100%. Her office staff are just as amazing. I don't normally do yelp reviews but she deserves to be recognized along with her staff.

My wife and I feel very fortunate to have found Dr. Hana…read more She has been everything we hoped. Personable and professional. When she is in the room with you...she is in the room with you. Focused and involved with you and your concerns. Great listener and engaged in the moment. My wife developed some issues with losing feeling in her hands. Dr. Hana stayed on the issue til the issue was corrected with very needed minor surgery. Now my wife has total use of her hands. Problem solver. We could not be happier.