Steve isn't even a doctor. I have a yearly checkup but this was my last. Steve charges $75 for that…read morecheckup and recommended new contacts. He let me try a free packet and I went back to pick up the new prescription. But to get it I had to pay another $40 fee? No one, not Steve, not his assistant, not the checkout girl, no one told me this until they had the new prescription and told me to get it is $40? What a bait and switch. This guy is so unprofessional and the office is all about stealing your money. Don't waste your time with this group!

I have been seeing Steve Fitzpatrick for over 2 years now and I have nothing but excellent comments…read moreto make in regards to his expert contact lens fitting skills. I have been striving to wear contact lenses for many years (presbyopia) and he has been the first of several very highly rated optometrists that have been able to successfully fit me properly with multifocal contact lenses. He has been doing this for close to 30 years and is, in my opinion, an expert. Although he may not be a OD, he knows how to fit contact lenses and I couldn't be more pleased. I drive a distance to see him yearly and I will continue as long as I am able to do so. Two thumbs up for Steve Fitzpatrick!

Disappointing Experience with Pushy Sales Tactics…read more I want to start by saying the exam process was simple, and I had no issues with the doctor. However, my issue lies with the experience of getting my glasses prescription filled. From the beginning, I made it very clear that I wanted a basic, affordable second pair of glasses. I mentioned this multiple times--at least three times--but I felt pushed toward more expensive options that I didn't want. When I finally chose a frame covered by my insurance, I was told that my lenses required special processing because of my prescription. The price I was quoted for the lenses was over $500. When I said I couldn't afford that and didn't intend to spend more than $300, the price suddenly dropped to $308 within seconds. Why wasn't this lower option presented to me in the first place? The sudden shift in pricing felt shady and left me questioning the transparency of the process. It felt like I was being pressured into spending more than necessary, and the whole experience came across as unprofessional. I hope this feedback encourages a more honest and straightforward approach in the future. Customers should feel respected and confident in their choices--not pushed into something they don't want or can't afford.

I've waited for two months to get my new glasses. They didn't understand my insurance and sent the…read morewrong frames. They then lost the frames I wanted. Did they offer any discount or anything, NO. I don't even think the new lenses are correct. I would NOT recommend.

Absolutely the WORST dr appt I've ever had. The whole experience left a bad taste in my mouth and I…read moredidn't trust the prescription. At my own expense I went and had a second exam done. Thank goodness I did. Will never go back to Dr Bashover.

I wanted to say thank you to Dr. Matthew Bashover and the wonderful staff at Accent Eyecare. I…read morehappened upon this place by driving by and seeing the storefront. From the first moment, I set foot in the place, the front desk staff was friendly and helpful. Dr. Bashover is incredibly knowledgable. After a thorough examination, he took a lot of time in explaining his findings and recommendations for me. As a healthcare provider myself, I know that it is exceedingly rare for someone to take the time to provide such a thorough examination and detailed explanation. I was very confident in his experience and recommendations and will be returning to see him for further examination and prescriptions. A special thank you to Logan, who was a brand new employee at the practice but was kind and welcoming and performed some of the initial measurements using the diagnostic machines. She was patient and not afraid to ask for help from the other employees to make sure she was doing a good job. And another special thank you to Yumi, another member of the front desk staff. At the completion of the appointment, she provided a pre-prepared detailed breakdown of the costs associated with the visit based on the services provided and the insurance. The detail of this aspect of the visit was also very unique in healthcare where the costs are often a mystery. In summary, I have the utmost respect and highest recommenation for Dr. Bashover and the staff at Accent Eyecare. I have already recommended them to my family and friends and will continue to do so. Your eyes will be in great hands with Dr. Bashover and Accent Eyecare.

TLDR: KNOW YOUR INSURANCE POLICY. WALK OUT BEFORE PAYING OUT-OF-POCKET FOR SOMETHING YOUR INSURANCE…read moreSHOULD COVER. I work 80 hours a week. Dr. Cleetus has wasted half of my rare off day, and I still don't have a new prescription. I am not going back, and if you have Superior Vision, you should also avoid Target and LensCrafters locations at this time. It was difficult to find a provider who was in network and available on weekend days. I initially appreciated the online methods to make an appointment because in my line of work, I can't make a phone call during normal business hours to schedule an appointment. I did my due diligence: I was informed of my benefits and I searched for in-network providers on my insurance website. Chose Dr. Cleetus because she was listed for both services I was seeking--routine exam and contact lens fitting--and because she had recent, good reviews on multiple platforms. In the days leading up to the appointment, I filled out all the forms I was sent. Arrived 30 min early, which was great because I found out that the location is different from Target Optical. Target Optical sells glasses and is inside Target. Dr. Cleetus' office is outside. During the check in process, I learned that there was a discrepancy. From my insurance website, I expected contact lens fitting to be covered by my plan with only a copay on my end, but on their end (they use Luxottica for their online portal), they didn't see contact lens fitting among my benefits. As such, I was asked to pay for the contact lens fitting out of pocket. I verified that there would not be a penalty for day-of cancellation, and then I left to call my insurance for clarification. My insurance company explained that because of the website portals that optometrists affiliated with Target and LensCrafters choose to use, there is currently a technical issue. They are unable to see all the benefits a patient has. This location had not reported the issue to Superior Vision and had instead been charging patients out of pocket for what is supposed to be covered. It is each clinic's responsibility to notify patients of these issues when scheduling the appointment. I was never notified of this. My insurance spoke with Dr. Cleetus on my behalf. The office confirmed that I had shown up for my appointment. They refused to offer me a free contact lens fitting for my inconvenience. The best they could offer was to submit a claim. When asked what compensation she would be able to offer me for my wasted half-day and gas money, she said she did not feel obligated to do so. I was advised by my insurance to go elsewhere. Of note, they also offer additional services at an additional out-of-pocket cost. I had already selected to opt out on the online form prior to my appointment. Upon checking in, I again felt pressured to change my mind. We only moved on after I explained that I had undergone some of those portions of the exam before but did not have the budget for them today. As a young healthy person, I would not have derived much benefit from such services. I wish the healthcare professionals would have considered whether such harmless but pricey tests were truly indicated for me instead of just pushing anyone to pay for additional services. This practice failed to communicate with my insurance company when there was a technical issue. This practice failed to communicate to me in advance of my appointment. This practice feigned ignorance and said this situation only happens on occasion. The only way that might be true is if they don't have any Superior Vision patients. From the way they responded, it's clear they don't need me as a customer. I hope they see their other paying customers as patients and not wallets.

I went for a regular eye exam. I received a very friendly, warm welcome by the receptionist and…read moreknowledgeable and professional service by the doctor. The whole experience lasted less than thirty minutes, including waiting room time.

Excellent!! High quality large frame collection!! Same day lenses!!…read more Knowledgable and to top off very kind and friendly.

I've been a fan and patient of Oak Lawn Eye Associates for about 14 years, and it's a nice little…read morespot for an exam. They're kind, affordable, and it's fairly easy to get an appointment or just walk in and wait.

They are awesome - professional and were very helpful and great work / highly recommended!read more

I went here for new glasses…read more The experience was uneven. I went in to ask if they do eye exams for new glasses and they said yes but were "completely booked" for the day. It was about 11am. They gave me some options for the following week which did not work for me, so I was just standing there thinking about what to do when the receptionist said "can you come today at 1pm?" I said sure, not questioning why the booked schedule had changed suddenly. I arrived at 1pm and no other customers were in line for an exam or anything else. In fact, during my whole time there I saw zero people there for an exam, so where the "full schedule" came from is a master to me. They tried to start off with an eye exam but their first machine broke or was not functioning. Luckily, I had recent paperwork from my other eye doctor that they could use, otherwise I was wasting my time and would have to come back another time. They accepted my paperwork so we were in business. After the exam was completed, I chose my frames--they have a decent selection with different price tiers--and Issac worked with me on the price. At the point of purchase I was told that they would text me when the glasses were ready. A week later, I had heard nothing so I called and was told the glasses had arrived. I went in the next day to get my new glasses. I am happy with them, they fit well and I can see clearly again. The day after I picked up my glasses I received a text that my glasses are ready for pickup.

Dr Hawk is a truly gifted surgeon and has great bedside manner. I was really nervous about getting…read moremy cataracts removed, but I had virtually no pain and he has given me awesome after care. He is very through and patient. I would highly recommend him to anyone needing this procedure. I actually have no trepidation about getting my left eye done. Great job Dr. Hawk and thank you for my awesome new eye sight. Everything was exceptional, especially the young lady Monica the technician who examined me prior to Dr Hawk. I feel she deserves special recognition, I am a new surgery patient of Dr Hawk but a long time patient of Dr Swanson for over 20 years way back to her days in Plano. Monica at this visit surpassed every technician I have ever had. She would make a great doctor. She was kind and gentle and empathetic. She made me feel calm the very moment she greeted me in the waiting room. She explained everything she was doing and why. She did more than a cursory wipe of the equipment I used. She offered me tissue immediately for excess drops on my face. Asked if I was in a comfortable position, and was even patience as she changed the various lens during the vision testing. I was not rushed or made to feel like a number or someone in a mill or cue.And get this she thanked me and told me to have a great weekend. I hope I get her every time I come to the office from now on. She is a great asset to this practice and SHOULD train all the others

I have been a patient of Dr Hawk for over 15 years and this guy is excellent. Not only is he very…read moreprofessional, his staff is also excellent. Quick to get an appointment and they actually see you at the appointment time. Can't say enough good about him and the staff.

Dr. Meyers is so great! Very thorough. He is so kind too. The "maybe" suggestion is because his…read morestaff is not. The girls talking you through frames and types of lenses are not well versed. Please get them used to talking to people and maybe making eye contact? It's a little odd. It kept me from buying my frames and getting lenses done through this office. I almost felt uncomfortable asking questions. So a yes to Dr. Meyers. A no to buying frames/Lenses there.